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Boots Reviews

2.6 Rating 1,815 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,815 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

How do I contact Boots?
(1 day ago)
You can contact Boots by Email, Telephone and Live Chat.
(1 day ago)
C-
57.86%
Industry Average
When a second assistant came out (first had by then 'disappeared'), on hearing another customers mild rebuke about lack of service she promptly replied, not with an apology but with 'you know I don't have to serve you'.
- Anonymous
Used to buy a few items when I collected my medication but from now on I just collect it and go as they changed the tills to self service and at least could have 1 till for some elderly and disabled that could not use them. Even the supermarkets that change to self service have at least a till for people that cannot use self service
- Julio
Clearly Mawa has no customer service skills and is in need of training.
- Anonymous