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Boots Reviews

2.6 Rating 1,815 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,815 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

How quickly does Boots resolve customer queries?
(2 days ago)
Greater than 45% of reviewers feedback is Boots takes over a week to resolve customer queries.
(2 days ago)
C-
57.86%
Industry Average
Really poor customer service and sorry to say this is often the case in Boots now, very few staff members are ever around and we have had instances before where items have been security tagged and we haven't been able to get help with them.
- Anonymous
Customer service absolutely abysmal.
- Clarke
So I called customer service and explained the problem.
- Martin Fitzpatrick