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Boots Reviews

2.6 Rating 1,839 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,839 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

How quickly does Boots resolve customer queries?
(1 week ago)
Greater than 44% of reviewers feedback is Boots takes over a week to resolve customer queries.
(1 week ago)
D
54.13%
Industry Average
My order been placed in August and till now November still did not get refund even though was contacting with customer service few times and raise complain nothing help.
- Anna
Sadly, their customer service has gone right downhill; They need to book their ideas out or like Debenhams and House of Fraser they will be the next to sink.
- Martin Elwood-Churchill
Customer Service Dept terrible. Not interested. Unhelpful. Standard scripted replies.
- Anonymous