Boots Reviews

2.6 Rating 1,839 Reviews

39 %

of reviewers recommend Boots

2.6

Based on 1,839 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Boots deliver? How long does Boots take to deliver? Does Boots deliver on time? How is accuracy and good condition of items delivered by Boots?

Returns

How is Boots returns process?

Customer Service

How can I contact Boots? How quickly does Boots resolve customer queries?

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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

How is Boots returns process?

Helpful Report

(1 week ago)

Greater than 91% of reviewers feedback is Boots returns process could be better.

Helpful Report

(1 week ago)

0.00%

Industry Average

“ My item was delivered a very expensive set completely open and leaked everywhere, Boots customer service was horrific wouldn't send me a new one out as most companies would since it is their fault, have to download a returns label and wait a forever for it to be delivered back to them to then wait again for a refund, will NOT be using Boots in the future looks like Superdrug have my service since they actually care about their customers! ”

- Anonymous

“ Boots said they could not refund me because it was outside their 30 day returns policy, they totally ignore the fact that the machine is faulty and that they supplied it. ”

- David John Slack

“ I then called customer service explaining the situation & was told I need to return the item by post with the returns slip to which I told her there was not one. ”

- Emily

Boots Reviews

Returns - Difficult