Boots Reviews

2.6 Rating 1,833 Reviews

39 %

of reviewers recommend Boots

2.6

Based on 1,833 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Boots deliver? How long does Boots take to deliver? Does Boots deliver on time? How is accuracy and good condition of items delivered by Boots?

Returns

How is Boots returns process?

Customer Service

How can I contact Boots? How quickly does Boots resolve customer queries?

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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

How is Boots returns process?

Helpful Report

(5 days ago)

Greater than 91% of reviewers feedback is Boots returns process could be better.

Helpful Report

(5 days ago)

0.00%

Industry Average

“ I then called customer service explaining the situation & was told I need to return the item by post with the returns slip to which I told her there was not one. ”

- Emily

“ I went to royal mail returns portal and discovered that actually a collection was possible so arranged for that. ”

- Marlene Mandal

“ I asked for a receipt, and she told me they don't give receipts for returns. ”

- Anonymous

Boots Reviews

Returns - Difficult