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Boots Reviews

2.6 Rating 1,833 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,833 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

How does Boots deliver?
(5 days ago)
Boots delivers items by Postal Service and Courier.
(5 days ago)
E

Delivery - Slow

45.00%
Industry Average
The company's choice to utilize the UK Post Office for delivery has significantly detracted from the service quality.
- Anonymous
I ordered a Tom Ford eau de toilet for my wife and followed the next day delivery process. My item NEVER arrived and I have no idea where it is . A DISGRACEFUL service .
- Anonymous
DO NOT DO AN ON LINE ORDER WITH Boots...... ABSOLUTELY TERRIBLE SERVICE. ORDERED WITH THEM PAID NEXT DAY DELIVERY, 7 DAYS LAYER STILL NOT HAD THEM, CUSTOMER SERVICES ARE SHOCKING WHEN I RANG THEM THEY SAID THAT THEY HAD SENT THE GOODS OUT AND THERE WAS NO MORE THEY CAN DO...... SERIOUSLY DO NOT ORDER FROM HERE..
- Jackie