“Today I went in for hearing test as I have a perforated ear drum.The audiologist was absolutely brilliant she was very understanding and helped me.Excellent Service, Thank you :)”
“I have had a problem with boots hearing care ,they promised me a refund on my insurance. They sent me an email saying i was due for a refund nothing happened . i emailed them saying no payment had been paid. Then starts the saga they come back it had been dealt with. I emailed them back that no payment had been made could they please tell me how much and the date. No reply after 3 weeks i also sent reminder emails nothing. I then telephone ask to speak to the person who sent the email spent ages to this other person who was emailing the person i wanted to speak to got absolutely nowhere just gave up. told them i wanted a reply today. Boots hearing care a joke every time you phone we are extremely busy people cannot even reply to your emails.”
“In ear hearing aids dis not work no difference with them in.
When phoning customer care I waited different times of the day for over 20mins on 3 seperate occasions.
The women who eventually answered my call was totally unhelpfull and had a couldn't care a less attitude telling me ihad to wait over a week to return the hearing aids and get my money back.
If I could of given a 0 score I would have.”
“My elderly mother went for a check up today at Lincoln Boots after getting hearing aids for both ears, to be told the person dealing with her had simply not turned up ... no explanation as to why. She was terribly upset, as wasn't feeling well and cost her 2 taxi fares. Cannot complain to anyone, or even speak to anyone, as everything is centralised and you cannot get through to a human being. Recommend going to another provider who cares about customer service.”
“Husband's Phonaks charger broke. Boots hearing said they could not help. Local store told my husband he would need a face to face appointment. This took a week. A week where my husband had to struggle through work unable to hear. At the appointment told it had to be ordered on line ! Three weeks later, despite contacting customer care who didnt even offer an apology, my husband is still without his charger, he has been unecessarily disabled which has caused significant distress because of Boots heating. We have also recently noted that if we had ordered one from amazon it would have been considerably cheaper and quicker.”
“I bought a Phonax hearing aid a few years ago and have not had many major issues with it until this week it completely stopped working. I called boots hearing care and was advised by a lady at Head Office that it would probably need to be sent off which can take up to 10 days, I advised that as I have work full time, I would need a replacement as to which Head Office said that they should be able to offer me a loan aid in store to use right away. When attending the appointment the following morning before work at Newport Boots, I was advised I could not have a loan aid as the rules had now changed and they had now had to request a loan aid from Head Office. I was not informed of this via telephone with Head Office which I was annoyed about as I should have been fully informed. The Woman at the desk at Newport kept saying there was nothing they could do and that I would then have to wait until she contacts Head Office to see if there were even going to be any loan aids available. I couldn't help but burst out crying at the lack of help that was given towards somebody that cannot hear !? I was mortified that I was having to go to work and not be able to live my normal day to day life due to my hearing problem. I said to the woman 'What am I going to do i've got to go to work?', and she just responded 'Like I have said we cant do anything about this' I left the store crying and struggled all day at work, it was hugely embarrassing. I had a call the following morning at 11:00am to say the loan aid was ready to collect and to call back to arrange suitable times for me to come down and collect. I called back approximately 2pm as I was at work, to be told the woman that deals with the Hearing appointments had gone home early. I was absolutely mortified as nobody again was able to help me and the lady that took the call advised she only dealt with the Opticians area and said there was nobody else I could speak to and that I would have to call back in the morning to arrange with the woman that went home early today. This means I will have 3 days of being without a hearing aid. The stress and upsetness it has caused me is unexplainable. Boots hearing care do not seem to care in the slightest how it feels for a customer to not be able to hear and to have to try and manage their day to day life. They ought to put themselves in my shoes to feel how I feel right now. It has made me feel extremely reluctant about using Boots Hearing Care for future hearing aid purchases due to such an unhelpful experience. I just don't know how they can expect people to go without !”
“After having my appointment cancelled 2 weeks ago by Boots, I arrived for new appointment today at 9.00am to find that nobody is available to carry out the test
Very poor service from National Company”
“Attended for wax removal. One ear Ok, no work needed. Other ear wax removed taking no more that 15 minutes for whole 2 ear procedure. Cost £50, whether 1 or 2 ears treated; it should be less than that for only one ear surely. I feel overcharged. Then went on to strongly suggest a hearing test. It showed some detioration in my range of hearing, not surprisingly as I am in my late 70s, but I am quite content that my hearing is perfectly adequate for my needs. As 45 minutes were allocated for the appointment it looks abundantly clear that Boots were looking to spend time selling me hearing aids costing thousands of pounds on the back of having me as a captive audience for my wax removal procedure. Not impressed with this approach. I wonder how much commission was inolved?”
“Useless - Go somewhere else
My 86 year-old mother had been attending the clinic in Bromley for almost a year, she's fiercely independent and likes to deal with things herself, even if that means catching a bus. She has had to revisit the clinic more than 20 times over this period because the £1600 hearing aid has not been working properly.
In August the clinic arranged for an appointment when her audiologist was on holiday and the stand-in couldn't do what my Mother needed, so it was a completely wasted journey.
I went with her to an appointment last week. The audiologist was 30 minutes late because she was at lunch. I said that I had lost all confidence in Boots Hearing Care service and asked for a full refund so that my Mother could go elsewhere.
She received a letter this week saying that they will not give a refund”
“I had 3 previous hearing tests & was not happy. My daughter & I made an appointment with Boots Hearing Blanchardstown, with Keiner Moraes, she was very professional, & helpful also gave me a print out for my GP. I I highly recommend her. Both of us will definitely be back for hearing aids from yourselves, within the next month.”
“I had 3 previous hearing tests & was not happy. My daughter & I made an appointment with Boots Hearing Blanchardstown, with Keiner Moraes, she was very professional, & helpful also gave me a print out for my GP. I I highly recommend her. Both of us will definitely be back for hearing aids from yourselves, within the next month.”
“Great service and much appreciation to Aiesha and the team at Boots Victoria Centre Nottingham.
The ear piece on my Husband Keiths hearing aid snapped 2 days before May bank holiday!
Although Aiesha was busy with appointments, I was asked if I could return later, after checking Keiths details, she gave me a new ear piece which he was able to fit himself. Thank you”
“Boots HC Shrewsbury
I went for ear waxing and David explained the T&C’ S to me on arrival. I was informed that if he was unsuccessful in removing the wax I would have a full refund £50. First visit David was unable to remove the wax as I have very narrow ear canals, he advised me to contact my GP and if they could not help to contact him again. At this point he informed me he would contact his manager for a full refund. After GP informed me they were not doing ear syringing, I contacted David again and he said he was happy to try again. At this point I had not received refund. A second and third attempt was carried out to remove the wax and on all occasions David said I would get a refund. After several weeks I had not received a refund so I contacted David at the Shrewsbury store and he denied telling me that I would get a refund.After several telephone calls waiting for excessive amounts of time and eventually an email I did get a refund. My issue here is David should have known the company policy about refunds and not lead me to believe that if they did not deliver I would not get a refund.”
“I received wonderful service from a young lady called Bibiana when I called Boots Hearingcare using my Samsung Galaxy S4 Mobile Telephone. Bibiana was very attentive and very Bibiana.
Thanks again for your service and help Bibiana, Bibiana.
Please give her a raise v good service would recommend Bibiana”
“Rubbish customer service. Lost one hearing aid. Rang the next day. Got a "quote" over 2 weeks later - in the meantime had a hearing test, replacement aids from elsewhere at a much reduced price & excellent service & product”
“I bought hearing aids in November 2018. I have had to return 7 times. They will not give my money back. They said this last time that there was nothing wrong with them but I suspect they gave me new ones. A complete waste of over £2,300 and that was with 50% off for a "returning customer" and because I bought 2!!!
Save your pennies and get National Health hearing aids - at least you get a decent service. They are not fit for purpose.
I had Phonak hearing aids for 6 years with no problem. The only reason I had to replace them is because I lost one. Boots had taken over my hearing aid provider. The new ones are hopeless. I am articulate and compus mentes. God help those who get conned into buying these and get no use out of them simply because they cannot return them and explain that they DO NOT WORK for more than a few weeks.”
“Having been told last week that their will be no further six month checkups made and just to ring up when I need to see someone. May I suggest that these calls could be free, I have to pay £1-01 a minute and Boots must be saving money by doing this.”
“I recently bought the marvel hearing aids from Boots. They are extremely good and better than the ones I have had for the last five years, well technology moves on. I have had the best service from both the audiologist, the booking line is very efficient and all very helpful and friendly. With both sets of aids from Boots I have been very happy with them and will continue to use Boots in the future.”
