British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,026 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,026 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been 8 days without heat and hot water all over Christmas, customer service attitude appalling do not even entertain wasting £29.00 per month for zero customer service. Go anywhere other than British gas!!! Do not even bother wasting your tome asking for a quote for a replacement boiler they quote 100% more than anywhere else I have been quoted by. How do they expect to stay in business???”

Helpful Report

Posted 5 years ago

“Terrible service. Had no hot water and no heating for 4 days. Apparently I'm not a emergency (cant believe they take out money every month) They dont take that into account though when they charge me every month. Customer service dont give a damn.”

Helpful Report

Posted 5 years ago

“Terrible service, had no hot water and heating for 4 days now. Apparently I,m not classed as an emergency (cant believe i pay out direct debit every month} they dont take that into account though when they charge you every month. I,m freezing here and the customer service dont give a damn.”

Helpful Report

Posted 5 years ago

“Terrible customer service, my father has been with has for a week now. I’ve called 3 times all 3 being 2 hour calls and still unable to get sorted. Ask to speak with a manger, but keep getting told there have no managers on the floor.”

Helpful Report

Posted 5 years ago

“I’ve a complaint that has been open for a few months ... have spoken to complaints team , and awaited my calls etc , that I had requested ( which took a long time !) ... once I had the proof of such disgusting treatment , I emailed the complaints team again ( as it’s still open and ongoing ) ..... this was well over a week ago ... it went through , as I had an automatic email response to say they had received it .... but have had heard nothing ! How many times can you continually treat paying customers in this way ? I will now be taking this further and will change my provider . Disgusting !”

Helpful Report

Posted 5 years ago

“My boiler went crazy late on a Saturday morning four days before Christmas.I managed to get a slot the same day. Within two hours I had an engineer sorting it out. He was lovely, polite, cheerful and calm! Within 45 minutes he had fixed the issue and phoned two days later to check the boiler was ok. He even thanked me for being a nice customer. All the engineers we have had have been great but he was wonderful. I'm writing a review because most people only write about bad experiences.”

Helpful Report

Posted 5 years ago

“Have had to wait to get emergency appointment for 10 days with intermittent heat and water which has been a nightmare, British Gas then left it till 5 pm to tell me engineer not coming Last night and me losing half a days holiday for the pleasure. I left British Gas last time and have only just returned for it to happen again with a no show on first issue I have had and having to wait a long time to get someone here. Really annoying but they need to sort there business out!!!! I was offered £20 for the inconvenience incurred and half a days holiday lost. They can keep the dismal offer and I will take up with customer service. Especially as paying £60 upfront for the pleasure! Now having to wait in again between 2 and 6pm with all Christmas shopping still todo!!!!! Oh well suppose it will have to be done Sunday”

Helpful Report

Posted 5 years ago

“Customer service, what customer service so rude, ask to speak to manage was refused, told to take day off work this time of year,been loyal customer for years, should of done what Martin Lewis said change”

Helpful Report

Posted 5 years ago

“british gas homecare customers be warned BG is seriously selling their new boilers first time engineer repairs boiler second time he says it cant be repaired you need a new boiler which they are happy to install for you at a disconnect and look for finance for you but if you have poor credit rating you are doomed not boiler and not repair and you are left in the cooled. I cant get a loan because someone stole my identity and still police with case and therefore no boiler after paying homecare cover for years and calling them twice and engineer says its unrepairable but problems started after he visited the property because water started leaking which was never there before.He denied he ever did anything but we all knew he did. I cant trust BG anymore.”

Helpful Report

Posted 5 years ago

“I have the Homecare Two Boiler and Central Heating cover. My advice to anyone thinking of taking out this cover think carefully. I have waited in for 3 consecutive engineer visits and not any of them showed. Not even a curtious phone call from the engineer to say they will be late or need to re-schedule. Contacted the customer services an hour before the time slot was due to expire today and they said they couldn't contact the engineer but the job sheet said "call customer to let them know eta of visit" There poor service has resulted in me having to take time off work and lose some holiday, just in case they turn up. I will not be renewing my contract with this bunch of Amateurs.”

Helpful Report

Posted 5 years ago

“Awful experience treated teeribly by 5 different members of staff in South Africa on who was clueless and had to speak to her expert who was telling her what to say. One favourite with them was this is a 'Business Driven Decision' So heres one of them ive left you after 27 Years. You are horrendous.”

Helpful Report

Posted 5 years ago

“Really really bad so bad it made me ill actually gave me coronary heart disease.”

Helpful Report

Posted 5 years ago

“Don’t touch them with a barge pole TOTAL RIP OFF COMPANY customer service is a disgrace !!!!! If you are late with a payment there is no reminder and they charge you a £45 late payment fee STAY AWAY”

Helpful Report

Posted 5 years ago

“Customer service is a disgrace. They changed their terms and conditions by no longer sending reminders of gas appliance serving. No notification was sent about this change. Because previously reminders were sent the annual service was overlooked. So I paid a whole year subscription without receiving any service. They made no apology for this and gave no refund. When I contacted them they were dismissive.”

Helpful Report

Posted 5 years ago

“Poor service , overly problematic , can’t fix anything , just excuses, staff need to be changed and trained in customs relations. Remember we pay you !”

Helpful Report

Posted 5 years ago

“Have had a long standing problem with clanking noise when boiler switches off and none of the British Gas engineers have been able to solve it until the last one ( Phil O ) who o our delight has cracked it . Well done and thank you Phil.”

Helpful Report

Posted 5 years ago

“Hello, I don’t often write reviews but feel compelled to do so tonight. I have tried to contact British Gas this evening as I’m without electric and have been on hold for 25 minutes then disconnected without speaking to anyone. Then tried the App which doesn’t work....times out to inactivity after a minute. Then called back and have at the time of writing this been on hold for 30+ minutes. Absolutely disgusting for an error created by them. Changing my supplier immediately.”

Helpful Report

Posted 5 years ago

“I've been a customer for nearly 30 years and when I need them because of boiler problem resulting in no hot water or heating, they offer me an appointment in 4 weeks time in the middle of winter. Have cancelled the homecare agreement and moved electricity and gas to Octopus. I do feel sorry for their telephone staff though - its not them who are incompetent - the management should be made to answer the phones...”

Helpful Report

Posted 5 years ago

“After having home care paying over £50 a month for 20 years when I needed an engineer as I had NO HEATING OR HOT WATER they could only give me an appointment 10 days later and then they didn’t turn up and put the visit back another 10 days . So much for loyal customer ‘s Will me moving to another home card provider ASAP”

Helpful Report

Posted 5 years ago

“absolutely awful service not worth the money.last three years turned up late.didnt turn up at all.this year waited 5 hours window no appearance or phone call.cant get through to anybody.”

Helpful Report

Posted 5 years ago

British Gas is rated 1.2 based on 3,026 reviews