British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,037 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,037 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service. Trying to get my meter number added to the national database so I can switch. 3 web chats, Emails, telephone calls, and it's still not complete after over 2 weeks. This is despite being lied to and told it was complete. To suggest it takes over 2 weeks to add a number to a database in 207 is laughable.”

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Posted 7 years ago

“Have been harassed for months about a bill for a property after I had moved out despite having spoken, explained and gotten an apology only to receive letters and phone calls without knowledge to prior phone calls. Its outrageous. Spoke to them again today, explaining the situation for the 6th time, and the lady was extremely rude, not very apologetic and just said they were sending me the final bill! I was in credit when I moved out! They are completely incompetent and not very polite. To think that their mess ups can affect people's credit ratings. It's disgraceful. Never use this company.”

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Posted 7 years ago

“Thief organisation. Effective private company monopoly (as opposed to state monopoly of a few years ago). Blatant profiteering from its most vulnerable customers ie elderly and those not equipped to use computers or the poor in precarious financial situations. British Gas say its because of government green policy (a joke surely - do you believe them?). They may be trying to pick your pocket to claw back the £1 billion drop in profits from last year - so now you'll be safe in the knowledge that you can help those poor shareholders after such a tragedy for them. No new Mercs for them this year - awww....Government too weak to fix this failing private market. Capitalism without a conscience is destroying belief in the free market. Switching is easy through USwitch or Martin Lewis. Do it and help others who struggle.”

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Posted 7 years ago

“The engineer was extremely knowledgeable and fixed my boiler the very same day”

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Posted 7 years ago

“Did exactly what they said they would”

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Posted 7 years ago

“British gas are ridiculous, scamming and don't try and help! We are two family members short and they are telling us we have to pay more because it's gone from 700kw to 3000kw- they won't look into it, they won't help. Such poor customer service! I would advise to stay well clear of British gas!!”

Helpful Report

Posted 7 years ago

“ineffecient customer service error prone website illinformed and thretaning professional NEVER USE BRITISH GAS”

British Gas 1 star review on 24th July 2017

Helpful Report

Posted 7 years ago

“My recommendation is do not trust this bunch of cowboys with your hard earned cash. Better to save the money you would have spent each month into a kitty for unexpected repairs. My experience of British gas home care heating is appalling. Our hot water tank started leaking quite badly in April causing a minor flood. Upon contacting British gas we were told dyno rod would be attending to sort out the problem. Their engineer confirmed we needed the tank replacing and this was done a week later, bearing in mind that we had to push for it to be done as were without hot water during this time. When you pay £800per year for this service you expect a certain level of commitment to customer care. That said, another engineer came to replace the tank. Slightly concerning was the fact that he seemed to spend a lot of time on the phone. When he eventually finished, he informed me that my shower pump was leaking, there had been nothing wrong with it prior to the fitting of the new tank. He went on to say that it was not down to him and that dyno rod don't cover shower pumps so there was nothing he could do. I employed a local plumber to inspect the pump, he confirmed it was damaged beyond repair. He took one look at the pipe work dyno rod had left us with and advised us to complain due to the shoddy workmanship. In addition to this he noticed the thermostat on the tank was set at 75degrees, much higher than the maximum 60 degrees for the pump and had likely caused the shower pump to break due to the extreme temperature of the water running through it. We did complain about this and the following day the water tank started leaking again from one of the ill fitted pipes and the central heating pump jammed, coincidental??!! a dyno rod engineer attended and said that the central heating pump was wired up wrong and that it was nothing to do with the previous dyno rod engineer's work but that he couldn't touch it as it was a British gas component . (do you see where I'm going with this!!). British gas then sent an engineer to fix the central heat pump, which to be fair he did and also sorted out air lock problems on the radiators we had experienced since the installation of the new tank. In all we have been badly let down by poor customer service (or lack of it). Our complaint was not taken seriously and we have been fobbed off. To make matters worse, when I inquired how much it would have cost to pay a local plumber to replace the tank I found it would have cost a fraction of what I wasted on British gas, plus a new shower pump that cost over £300 and I now have to pay for the shoddy work carried out by dyno rod to be rectified as their operations manager deemed it satisfactory!!!”

Helpful Report

Posted 7 years ago

“Waiting 3 weeks for meter to be fitted! 3 lovely engineers have visited but every excuse under sun being given! Began with " couldn't find house" There's 3 houses on this postcode all in a neat little row! Since then it's been wrong meter sent, wrong gas pressure, wrong fittings and today's excuse is gas leak and wrong fittings!!!! Made to feel it's our fault as we should have informed them of all of this! We are news customers and would like to go elsewhere but have been told by British gas it will take 28 days to switch us!! Stay well away from this company!!!! Still no meter and constant excuse phone calls that we are. Sick to death of hearing”

Helpful Report

Posted 7 years ago

“I echo the negative coments below and more, this company is S... and avoid them at all costs! They installed a boiler plus shower pump at my property for 5K (!!) which broke down TWICE in the first month. They sent out a engineer who agreed it's faulty stock and I never heard from them again! They ignored ALL mine and my partners calls, emails, voicemails and their complaints hotline does nothing but promises to call back - which they don't!”

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Posted 7 years ago

“They didn't.”

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Posted 7 years ago

“Still no fridge freezer after over 1 month several cancelled appointments. Try to get new one they will put 50% and that's not even easy so it goes on do not use them. 😤”

Helpful Report

Posted 7 years ago

“British Gas fitted my central heating boiler and from the outset it looked, and was, a disaster. Three years later is seems that the fitter had left out an essential flue gasket allowing carbon monoxide to leak into our kitchen and ‘condensate’ to rot out the boiler’s combustion box, so a new boiler was needed. Their installation Manager suggested a solution that both the manufacturer and GasSafe say was unsafe. Their Area Manager fully supported this action so there is clearly a culture here that puts profit ahead of safety. British Gas would accept no responsibility, refused even communicate after the initial complaint contact, until the Retail Ombudsman was contacted and forced them to make reparation. Forget the sweet little penguin, simply leave them alone (or use them to set your maximum budget) and use a, locally recommended, GasSafe registered installer (ask to see their GasSafe badge and on the rear it will tell you if they are qualified to fit the type of device that you want fitted, or check out their credentials at www.gassaferegister.co.uk/find-an-engineer/ ). This will almost certainly cost you less and, from my experience, you and your family will probably be safer. Top Tip: You can request, within six months of installation, that an inspector from the GasSafe Register checks that the work has been carried out correctly. This facility is quite difficult to find on their site, so here is the URL :-www.gassaferegister.co.uk/help-and-advice/gas-safety-in-the-home/having-a-new-appliance-fitted/nominate-your-appliances-for-inspection/”

British Gas 1 star review on 29th June 2017

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Posted 7 years ago

“Customer service is really good I can't complain I've used British gas for utilities and service cover breakdowns etc for over 25 years and they have always done a good job. Home security was really good and even dyno rod came out to deal with a weeping stop tap leak and could not repair under the policy but still tightened up the washer. Reliable and trusted”

Helpful Report

Posted 7 years ago

“Customer service exceptional and very patient in helping me with my order. I had to contact the sales representative several times before confirming my order, and the assistant ( Mark Gwilliam, New Business Sales Executive, British Gas Business) was very patient and helpful in dealing with my questions.”

Helpful Report

Posted 7 years ago

“I rented a domestic flat around 18 months ago. It has no gas appliances and the gas supply was disconnected before the company I rented it from even bought the place. I didn't sign up for a gas account because I didn't need one. British Gas sent me a bill for over £420 in standing charges for a disconnected gas meter in this building's basement. The previous landlord of the flat rented it to the building's caretaker, who did not close the business gas account, so my name was added to the account without my knowledge or agreement. It has taken weeks to sort this mess out. Every time I have dealt with a different person at British Gas I have been told something different. The business customer services officer I registered my complaint with was useless. She provided me with incorrect information and just wanted me to pay up. In my view they have a very iffy accounting system and some office staff do not appear to know what they are doing. Naturally, as they are a large utility supplier, they automatically assume that the customer is wrong. I will never use their services because of this.”

Helpful Report

Posted 7 years ago

“in middle of a nearly one million khw discrepancy meter reading. send details and pictures and got feeling they sorted it, but now they want details i've already given AGAIN. looks as if BG doesn't give a r...a..e what uncertainty does to there customers nerves. and we are now still waiting anxiously.”

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Posted 7 years ago

“Abysmal customer service. Over charged me and it took an email to their CEO to get that admission and even then they wouldn't charge correctly because the tariff had ended and they can't generate a correct bill because their system can't do it. Uncaring and obstructive in all dealings, wish I could give zero stars.”

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Posted 7 years ago

“NEVER USE THIS COMPANY! THEY FAIL TO UPDATE THERE RECORDS!!!!!!”

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Posted 7 years ago

“Over charged on final bill. Spent 8 weeks trying to get it sorted. I think British Gas have the most deliberately obstructive customer service of any organisation and try to wear you down so you give up. I eventually had to go to the Ombudsman where they told to apologise and pay compensation. The whole experience was time consuming and very unpleasant and I would never use them again.”

Helpful Report

Posted 7 years ago

British Gas is rated 1.2 based on 3,037 reviews