British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,020 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are a disgrace I'm seeing a solicitor I'm servely disabled be cause I was leaving you you cut my gas and electric off with out contacting me when I had credit on my meters I hope you rot in hell and I hope people read this and keep well away from you Disgusting”

Helpful Report

Posted 6 months ago

“Since joining British Gas on the 27 th of January I have nothing but problems with my bills ! I’ve lost count of hoe many times I’ve put reviews on tripadviser .in my last one i stated that I had finaly got a paper bill I had asked for which states that your new balance on the 26th March 2024 is £0.000. I also stated that I had phoned British Gas and spoke to a agent and asked for a up to date bill the female agent said she could read mmm electricity meter but could not read my gas meter and I would have to send gas meter reading ? I tried to explain that after there engineer fitted a new smart gas meter I had received a letter saying that I no longer needed to send readings .i explained again that ink 80:and disabled and cannot read meters and have to get my sister in law to read them for me .which she did do again and sent it off !so on my account it then showed that they had up to date reading for both metres but no bill .i contacted a agent yet again but this time I found a good one unlike the ones in the past .this agent promised to send me a up to date bill which he did .but when bill arrived the very first line on the bill stated £235 27 from previous account ? I took it that the paper bill I recived Mehta that the had realised the big bills I had been sent up to the the 26 th March had been cancelled and the two direct debit I had paid covered my billls but it seams not to be the the case so that the 335 27/plus the £173 64 means my bill for energy from January the the 27 th to March th 26 th total £508 91 which is the bill I have been fighting against ? On march th27th my accountwas closed and moved to another new account but no direct debit taken for April, but from may the direct debits have been taken and I have been given a bill up to the 13th of June which reads new balance on the 23 th of June is 556 13 ?this of course includes the £335 27 Please could some one from British Gas explain how I can get a paper bill stating that on March th #26 th my account is £0.000 but then add on £335,27 to my bill…? I do not want a reply from them saying best way to contact them is through chat line or some other things like Facebook or other tings I’ve never heard of I’m 80:and just want British Gas to sort this out Edward clark”

Helpful Report

Posted 6 months ago

“Have tried to create an account. Had to do credit checks which were all good. Then system wouldn't select my chosen option. Tried phoning and then referred me back to the website. Website then not working. Shambles.”

Helpful Report

Posted 6 months ago

“Raised a complaint over a week ago about one of your drivers literally running me out of the lane I was driving in as they forced their way into my lane. Gave the driver’s registration, described exactly what happened in my report and received zero response. As a British Gas customer the only response British Gas seems to be good at is dramatically raising the cost of their Home Care Service which is proving less and less value for money. Please don’t bother with the automated response.”

British Gas 1 star review on 20th June 2024

Helpful Report

Posted 6 months ago

“I joined British Gas 25/04/23 and was given a fixed annual tariff and payments every three months April 2023 to July 2023 paid in full July 2023 to October 2023 paid in full October 2023 to January 2024 paid in full But British gas payments according to the statements sent 7th December to 6th March 15th December to 6th March 3rd June to 20th June Strange how these payments don't show on the direct debits British Gas took from my account. A single person living in a house who works 6 days a week and often out at weekends could possible consume almost £4000 a year in energy usage. A family of 4 would not consume even half of what BG is charging.”

Helpful Report

Posted 6 months ago

“Trustpilot reviews Review of British Gas Your review is pending.Read more Simon Hardy 1 review GB Rated 1 out of 5 stars British Gas is THE WORST! British Gas is THE WORST energy supplier, if not corporation, in the UK. I have just escaped after a nightmare spell with this shining example of corporate greed and my experiences were as follows: 1. I was moved to British Gas two years ago when my energy supplier - People's Energy - went bust. 2. From £180/month for dual supply I was told to pay £1,000/month - £12,000/year!!!! 3. I am 63, live alone in a three-bed semi and neither run a smelting plant from home, a cannabis farm nor Blackpool's winter lights. 4. After months of arguing - with operatives in BG's call centre in South Africa, to whom English is clearly a second language - I said I would pay £200/month, take it or leave it and, guess what, they took it. 5. Months later they told me I was paying too much and reduced my direct debit to £150! 6. After the last winter quarter, when I obviously used more energy, they insisted I pay £200/month again, having gone into debit for the first time, by £139. 7. Ofgem says suppliers have to supply a new smart meter where the existing one from a previous supplier no longer works. I have tried for TWO YEARS to get a smart meter, without success, the call centre operatives repeatedly lying by saying I had registered for one and was on the list, only to then say I hadn't requested a smart meter at all. 8. This disgraceful service, sharp practice and complete lack of care for customers came after, and I quote: "(CEO) Chris O'Shea's remuneration was £8.2m in 2023, up from £4.5m in 2022, according to the firm's annual report. The package consists of a salary of £810,000, a £1.4m annual bonus and £5.9m in long-term bonus, pension and benefits.26 Mar 2024." DO NOT SWITCH TO BRITISH GAS! Date of experience: 01 December 2023 - 01 July 2024.”

Helpful Report

Posted 6 months ago

“British Gas rang the bell at the empty flat but didn't phone my mobile so I could get there in 5-10 minutes, as usual. Just plain lazy or wanted to get out of doing the job. Wasted an afternoon of my time waiting!”

Helpful Report

Posted 6 months ago

“The most incompetent and expensive company imaginable. They damaged our building by not inserting the condense tube into waste but let it lose on the wall. A corrosive fluid coming out of it damaged the wall. The matter might have to be settled in court, and various media will be involved too. Privately hired good company charged half the price for a new, excellent boiler. And don’t trust their useless Home Care either — it’s a trap. Avoid at all cost!”

Helpful Report

Posted 6 months ago

“Terrible company, had nothing but problems with them,sending me estimated bills,then sending threatening emails,saying if you don't pay we will charge you late payment fee even though I've made regular payments, complained so many times,absolutely sick of this,keep putting my account in credit then in debit,now saying I owe them £1087.86 in debit when last week I was £507.00 in credit??Now I've just found our that they have changed my account number so they can have me on a new system which wipes out all my payments, showing that I'm in debit?I may be Mentally and,Physically Disabled but I'm not stupid, and can do Maths, constantly being ripped off,tried changing suppliers today and they blocked that too by saying that I've just become a new customer!!DO NOT go with this company unless you want Fake bills and them to take all your money.”

Helpful Report

Posted 6 months ago

“do not recommend this company to anyone. I closed the one-year contract with them and after a year they issued an invoice for 1200 pounds. I am trying to make a payment that I made when I was under contract with them. How is it possible to issue invoices after a year to a person who is no longer your client.”

Helpful Report

Posted 6 months ago

“After receiving three reminders for the annual Homecare service, I logged in online to book an engineer. This proved impossible online, with the app and with the painfull new WhatsApp option, I have now been told by British gas that a service is at extra cost? Even though my contract states "Central heating care includes a boiler service " and I pay for central heating care. I have now wasted over four hours trying to book a service, it shouldn't be this hard. I am more confused now about the premium I am paying and the level of cover that I will receive than ever before. Every letter I get from British Gas seems to have different prices for my policy, it's now £432 per year even though I paid British Gas for a brand new boiler install only twelve months ago. Trying to get hold of somebody on the phone is a waste of time. I am now having to write a complaint to British Gas 'ye olde fashioned' way by post because they don't have an email address for complaints, are they stuck in 1940? You have probably gathered from this review I am at the end of my tether and fully intend to cancel my agreement and direct debit if this is not resolved imminently. British Gas are taking more and more and giving less.”

Helpful Report

Posted 6 months ago

“British Gas is Scam check your bill carefully. Firstly, I have substantial evidence that British Gas is systematically reducing the off-peak rate hours or cancelling off-peak electricity rates without customer consent, potentially affecting hundreds of families in the UK. Since I joined British Gas, my account has been persistently marked with a “Malfunction” status, displaying the message, “Sorry, we can’t access some of your account information at the moment.” Despite numerous attempts to resolve this with their customer service, I have only received false assurances. Additionally, I discovered that British Gas has been providing me with one hour less of off-peak rate charging than agreed, resulting in an overcharge of approximately £2-£3 daily for my electric vehicle (EV). This issue, acknowledged by Phillip Sharp, a senior member of Customer service department, was supposed to be rectified with a refund, but due to my account’s malfunction status, I am unable to verify if this has been processed. The reference number for this complaint is 8015668259. This discrepancy suggests a broader issue where British Gas might be overcharging other customers on similar tariffs by secretly reducing off-peak hours, potentially resulting in substantial collective financial impact. More recently, I discovered that my off-peak EV tariff has been completely removed, causing me to be charged three times the expected rate. I have photographic evidence to support this claim. Without close monitoring, many customers, including myself, could be significantly overcharged. I am currently seeking advice form Citizen Advice and Ofgem. Anybody who experiences similar experience please put your review here. Make sure British Gas not stealing our money anymore.”

Helpful Report

Posted 6 months ago

“I have been going around in circles with BG in respect of a complaint for almost a year. I receive emails that do not make any sense that don’t address the complaint raised. It is an endless stress and headache. How is this company even in business. Utterly hopeless not to mention appalling. There is no complaints resolution or customer service. Waste of time .”

Helpful Report

Posted 6 months ago

“Your App is useless my account info is incorrect and I can't give my gas meter readings to keep upto date direct debit goes out of My bank but doesn't show on the british gas account useless”

Helpful Report

Posted 6 months ago

“After 12 years of being a loyal customer to British Gas and never calling them out in that time utilising home care I recently cancelled and was faced with a £30 admin fee for leaving. As far as I can see this is a made up fee and when speaking to BG they don't care for loyalty and its 'computer says no' Be warned even when leaving them they want more money from you, to that end I will never use BG again.”

Helpful Report

Posted 7 months ago

“Oh dear....absolute shambles...ordered replacement washing M/c...no communication ref time of day..spoke to BGas on the day...postponed installation for a week...then 2 " plumbers" tipped up on the actual agreed date...very hurried ..wet instruction leaflet...and LEFT ME WITH A FLOODING KITCHEN due to their incompetence...Homecare?..,more like Home couldn't care less care!...I'm taking this case further...sloppy incompetence”

Helpful Report

Posted 7 months ago

“British Gas....what a complete joke of a company! Closed our account with them October 2023 but continued to receive bills. Then April 2024 thought we had managed to close account after paying way above the amount we owed (£1300) ...just to get the account closed.....then received another bill for £1500!!!! Contacted agent via webchat, who seemed helpful but turns out was full of broken promises......emailed 4 times....still no update .....still no closing bill using the correct meter reading. Farcical....what do you need to do to get confirmation of closure....the databases are automated, once you update the data, the system issues a bill...seems british gas are holding onto customers money to ensure they get maximum interest for it! Ombudsmen here I come.”

Helpful Report

Posted 7 months ago

“Evil, greedy corporation that gas outsourced its call centre to a country that doesn't have electricity. Oh the irony. They keep scamming me by ignoring my readings and overcharging me with fake readings, so fraud and false accounting. Fail to resend accurate bills even though their website says they will. This is a criminal outfit that operates above the law and rides roughshod over consumer rights. Changed my billing cycle without telling me. Refuse to provide substantive responses to complaints. They send incoherent, badly written generic responses that are not even dated and full of typos. They bombarded me with 10 generic letters all saying "further to our recent phone conversation, we can't contact you because we don't have your number". You literally cannot make it up. A national embarrassment that deserves to go bankrupt. The ceo deserves to be anally impaled on a blunt stick in the town square and pelted with eggs and rotten tomatoes until he expires.”

Helpful Report

Posted 7 months ago

“Everyone should be careful with fake bitcoin platforms, as I was scammed on facebook trying to invest in bitcoin. If you have been scammed before, kindly contact (wisetechhack@ gmail .com) to help you recover back you lost money, He's the best.”

Helpful Report

Posted 7 months ago

“Really bad service they don’t even pick the phone up. I’m trying to change to pay as you go and they just won’t let me- The staff do not speak proper English and they do not understand they keep putting me to the same department. It’s a just awful service.”

Helpful Report

Posted 7 months ago

British Gas is rated 1.2 based on 3,020 reviews