British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,022 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,022 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“call a local engineer if you have trouble, BG will take days to arrive from point of call, i will call a local company and keep a receipt of repairs and send it to BG. not once during the call did they ask about persons in the house if they had any ailment, were there any young, was any elderly in the property. if a boiler is down is it not clear no heating or hot water is available. BG doesnt care, questions are all just covid related now once you pass the security questions.....”

Helpful Report

Posted 3 years ago

“Had appt booked for 3weeks in advance .Day before APPT BG rang to say they were moving it on a week to which I went berserk!! They agreed to keep to original appt time and when engineer arrived (a contracted private engineer not working for BG)he was so inexperienced( his words not mine)he couldnt deal with it and referred us back to BG.! So sick of BG now .This isnt a service with peace of mind anymore.When contract is due for renewal I'm going with another company who can get their engineers out within a couple of days and get excellent reviews. BG is a sinking ship in my opinion.!”

Helpful Report

Posted 3 years ago

“We have had a British Gas boiler care contract for many years but yesterday, 14 December, when we needed an engineer as we had no hot water or heating, we were told the first available appointment was 4 January. We are both elderly so it is ridiculous to expect us to go that length of time without heating and hot water in the middle of winter. We have been forced to find a private engineer at a high cost. Absolutely disgusted with their service.”

Helpful Report

Posted 3 years ago

“At 4.30am we realised that water was coming through the loft hatch, we called British Gas who finally attended our home at 12 noon (some 24 hour emergency service that is!) He informed us that the contractor that British Gas sent to our home 2 months ago completely bodged the job of replacing the safety release valve on our boiler. He clearly could not get it in properly so wedged it in place with a piece of sawn off pipe, image below. This was an accident waiting to happen, all confirmed by a British Gas own engineer. Because of his incompetence I have a ruined carpet and water damage to 4 rooms. Despite two calls to your team requesting help (including an electrical safety check) no one has fulfilled the promised call back. I am simply aghast at this disgraceful attitude, I am sure that British Gas would love for my insurance company to pick up the bill for the damage and for I to pay through the nose for years afterwards for daring to claim. This is completely down to you so do the right thing and contact us, a “please message us” standard response is unacceptable, do the right thing otherwise I will see you in court!”

Helpful Report

Posted 3 years ago

“Visit been booked for a month to repair gas cooker. 1 hour after estimated time today had a phone call cancelling due to emergencies taking priority. Can't re arrange until February. I am now left trying to find someone else to repair with less than 2 weeks to Christmas. I hope you will enjoy your Christmas Dinner as I doubt we will be having one. I will be cancelling my home care plan as I have given you the benefit of the doubt too many times now. Enough is enough”

Helpful Report

Posted 3 years ago

“First our annual boiler service was cancelled on the day it was due to be carried out and a new appointment made over three weeks later which was kept. A problem with the boiler which was due to be fixed as part of the annual service did not resolve the problem. Arranged foe a service call. given a date over three weeks away. On day of appointment contacted by British Gas who cancelled the appointment and made another one, yet again over tree weeks away. On day of second appointment British Gas again cancelled and made another appointment almost 4 weeks away. When my Service contract expires I will not be renewing with British Gas as they seem incapable of keeping an appointment. In my experience very poor customer service.”

Helpful Report

Posted 3 years ago

“A bg engineer capped our gas fire saying the flu in the loft was damaged nearly 3 years after a very expensive repair we found this was nothing to do with the fire at all I want thay money back & all they say is it was right at the time how can this be right as they are in the wrong & the complaints manager James Hardwick refeued to talk to me”

Helpful Report

Posted 3 years ago

“Very rude staff on the phone didn't care at all when I had a gas leak”

Helpful Report

Posted 3 years ago

“Great service! Would highly recommend.”

Helpful Report

Posted 3 years ago

“British gas should not be allowed to trade very bad service should be prosecuted for breach of contract”

Helpful Report

Posted 3 years ago

“british gas owe me £132.32 refund from leaving them for another supplier I have been in constant contact with them for 3 months now and keep getting the same response saying you should receive a cheque in 7 to 10 days, i raised an official complaint and received a call from the complaints department promising me that a cheque was raised there and then and i will receive it asap that was 30 days ago. i contacted them again to day and was told i will receive a cheque in 7 to 10 days. THEY WILL NOT PAY BACK ANY MONEY OWED TO CUSTOMERS. And customer services and complaints agents are well trained in fobbing customers off with lie after lie. why is a company like British Gas being allowed to to this”

Helpful Report

Posted 3 years ago

“Do not and I mean do not get any service from this company no electricity no gas don’t even touch any paperwork they send. The worse company I have ever delt with you buy at your own Risk”

Helpful Report

Posted 3 years ago

“Joke of a company. They have put false missed payments on my credit report and are now saying that they can’t remove them. Calling them takes you a full day and their customer service team are absolutely useless. Go with a different company. I now have missed payments on my credit report and it has stopped me from getting a mortgage when I have never missed a payment in my life”

Helpful Report

Posted 3 years ago

“They cut me off with no warning when I had paid - they said tech issue. They said it would be 2 months for an engineer to come and fix the problem! Was on live chat for a total of 5 hours when they said they were resolving things - they didn't do anything. Phone numbers on the British Gas website are defunct and complaint email bounced back. NEVER USE THEM. I changed providers. I would give zero stars if I could.”

Helpful Report

Posted 3 years ago

“i'm still paying for the electricity of a flat i left 5months ago. I sent emails containing all my datas, tried to call them and waited 30minutes, sent complaints and had no answer.. I heard they could not yet do anything, I had to call back later...”

Helpful Report

Posted 3 years ago

“Impossible to get through to. When you finally do, they hang up or just plain don’t care. Happy to leave my elderly disabled mother without electricity (who relies on electricity for her medication) - livid. Will be looking at alternative suppliers.”

Helpful Report

Posted 3 years ago

“Boiler and heating system not functioning properly. Called in Homeserve with whom we were under service contract. After 2 days of ineptness they left us in a worst state as the fitting of a new pump introduced copious amounts of air into the system and a leak left us with a damaged ceiling. Spent the last 4 nights with no heating and no hot water. Called British Gas on Sunday morning, had an engineer with us at 10.00 on Monday morning and by 10:40, the heating system was purring! Committed to spend £300.00 over 12 month for 3 star cover that looks after my complete heating system. Money well spent methinks...absolutely delighted with speed of response, professionalism of engineer and the result. Thank you!”

Helpful Report

Posted 3 years ago

“I CANNOT BELIEVE HOW BAD THIS IS !! IT'S REALLY DON'T DESERVE BRITISH NAME ON THE COMPANY. IT'S MISLEADING THAT ALL BRITISH ARE LIKE THIS BAD SERVICE. SUPER BAD SERVICE. CALLING THEM TRYING TO GET MY PROPERTY CHANGED TO MY NAME (NO ELECTRICITY IN MY HOUSE WHATSOEVER NOW) AND WAITING FOR 2 HOURS AND CALLED 2 TIMES TODAY WAITING FOR 2 HOURS EACH TIME AND THEN CUT OFF MY PHONE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 3 years ago

“Zero customer service can’t get through to a human at all. Also got my address wrong how is that even possible?!”

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Posted 3 years ago

“Have had problems with my new boiler since installation 4 years ago. No one seemed to solve it. Then Tommy, an engineer for gas board for 20 years arrived. He spent hours and finally found the fault and changed a pipe and sensor, which had been the problem since installation. He was helpful, knowledgeable and caring. 4 years to solve ! Thank you to him, gas board need to rethink their system and go back to how they were.”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,022 reviews