“I spoke to a customer service member called Ben. He was new in the job but I cannot praise him highly enough for his customer service. He was warm, friendly, very patient and came over as such a nice person. It was so nice to speak to someone so pleasant and he answered my query really professionally. Well done to Ben.”
“awful. if you are a business owner and you want to spend your days arguing with them, please sign up with BT. no broadband for 1 month and after the activation, after 2 weeks they cancelled the line again.”
“DO NOT even think of using BT, worst customer services ever. They don't listen even when they are the ones who make the mistake, they fail to honour promises of correction. And then charge you for their errors. After being a customer for 12 years + I was out of contract and told I could move with my current number and remain out of contract. I provided ample notice of my move and the new address in full. However my line was not moved when I contact BT they apologised and said they would get it done after waiting 3 weeks for the line and Internet to finally be ready to use I was then informed I was now in a new 2yr contact of which I was unable to get out of without paying £250 cancellation fee!”
“Hi.This was my shameful interaction between myself and this half joke hard to even be named a company Internet provider called BT.
Started with promotion of 21 pound per month as being part of EE provider for last 2 years.
They sended wrong modem pack with unfunctional USB cable,I've lost precious time from my own life dealing with engineer coming home and having that adjusted saying it was not my fault.
Company tried charging me 245 pound for that just so you can imagine and just run 🏃♀️ when hearing about this half joke and clown company called BT
After not paying this extra charge for non fault reason contract was closed and company tried to make new price instead of 21 pound per month they ve said the increase would be now to 38 per month including vat for a period of 2 year mandatory.
With all due respect and in the most civilised way all I could think about is to just say F**k off
Folks stay AWAY of this thieves please and all the hassle that is provoked.
Bless you all and stay safe
P.S. Do they even have a star rating available that is included for this clowns and their joke of a company pretenders ?????????????????????”
“We contacted BT 8 weeks ago for internet service. They since missed 3 appointments without letting us know no one will be showing up, billed us twice, and we are still without internet. I have the transcript of my chats with BT agents, being transferred back and forth, being promised that the engineer will come next Monday. That was 3 weeks ago, no agent, no internet. Please see the screenshot of the chat ((first and last page) that lasted 2 hours with no outcome. Avoid by all means. Unprofessional and a joke of a company. Oh, the bill is also double the amount than what the contract they didn't adhere to stipulates. Worst company I ever had the misfortune to deal with. Avoid.”
“Transferred from Home to a Business Broadband deal and whole process has been a debacle:
- Phone number cancelled and had to complain to get it back
-Account merged with colleague's when asked not to
- Being charged more than I was paying previously and not getting the promised deal
- Hours of my time wasted trying to sort all this out
AVOID if you want poor customer service”
“BT sent me a link to a page on their website that gives information about Home Essentials Broadband being available to benefits claimants.
This information is buried on their website. A customer would need to be told that it is there so that they could access it.
I believe that BT don’t want benefit claimants to know that there is cheaper broadband available.
I have been in receipt of Universal Credit since 21/12/21. Therefore, I have been eligible for Home Essentials Broadband since then.
I now have a contract for 12 months for this cheaper broadband which started on 1/4/22.
I can’t pay my monthly BT bill of £80.07 in April 2022 because I haven’t got a job and I am desperately short of money.
I called BT on 4/4/22 to discuss this matter. This was the latest date for paying the bill according to BT.
I spoke to Dave at BT who was unhelpful, disrespectful and rude. So, there was no resolution.
I told him that I will not be paying a late payment charge. The last time I was unable to pay my bill by the due date, BT applied a £7.50 late payment charge to my account.
That was some time ago, so the charge might be even higher in April 2022.”
“dont get BT is the workse compnay in UK,
my interner is not working like the promes, and to live they want to charge me £300
and not they ask me for more money on my bill, totl SCAMERS STAY AWAY FROM BT”
“If you are a business PLEASE PLEASE PLEASE stay away from BT, because of their mistake I got the contract cancelled and they want me to pay almost a £1000! This is just an easy way for them to rip people off, and this happened to other business I know too!
Of course they can’t get access to any recorded call that would show I am in the right position!
PLEASE PLEASE PLEASE DO NOT USE BT AT ANY COST”
“We were told by BT we HAD to migrate to their cloud phone system which has been appalling. We were promised it was not possible to lose the phones even if the broadband went down (which it does very frequently, it has to be one of the most unstable connections we've ever worked with) . Well lo and behold our broadband has completely failed and we haven't our phones. Our patients can no longer contact us and this is having a direct effect on our business.
So, major problem should be fixed quickly. No, BT think it's acceptable to leave us for 5 days before they can get an engineer out to us. 5 days where patients are suffering and cannot get through to us.
This company and their service are an absolute and utter disgrace - avoid at all costs uf you value your business!!”
“We living in first world country with 5th world country internet speed and BT says for our upload speed 0.4 this is what we offer and what you can get for 40.00 a month avoid more than a virus”
“Corrupt and lying. I have a negative mark on my credit report due to leaving this bunch of insects for a miss-sold contract and a service they could not deliver on. My service was totally unusable (including my phone line), and three separate engineers finally confirmed a serious problem with the use of aging and corroding aluminium communication cables that become shorted in damp and wet conditions making any reliable service impossible. They still claim i owe them termination charges although sold to third parties who also closed my account once evidence was provided by myself regarding the ongoing and unresolved issues. BT themselves had actually closed my original complaint and refunded me for overcharges on termination but still mark me down on my credit report and expect me to settle for a service they can not provide.”
“BT is the worst company I dealt with as a customer in 30years. 2 weeks since the storm and they still haven’t fixed the cable outside the house. We called so many times and waited an hour for someone to answer the call. I was told we only have a landline with BT. We pay £500 per year for a Red Care Alarm system that is currently also affected. I was about to take a broadband with BT but friend of ours said ‘Stay away from that company.’. So glad I did. I don’t usually leave reviews but this time I would like to help others who choose to go with BT.”
“Terrible communication ie none. I of course understand that with the storm of just over 2 weeks ago there are a high demand of faults and problems but after an initial BT engineer assessment 5 days after the storm (23 Feb ) for a snapped WiFi cable literally nothing has happened . It is impossible to get hold of anyone and only by reluctantly filing a complaint can I give feedback. Needless to say from judging the complaint timeline no one has looked at it either or got back to us. Please just improve your communication it would prevent a lot of frustration and anger.”
“AVOID BT !!! you will never be able to solve a problem or deal effectively with this company !!! Look through the reviews !! An utter disgrace , we had to take our issues to the ombudsman and still not satisfied . Any one wearing their uniform should be ashamed and embarrassed .”
“they are scammers...until i came across cryptochargeback that assisted me to recover my lost funds reach out to them via website
www.cryptochargeback.org”
“Absolutely disgraceful service
Set up instalment plan paid it on time yet my landline was leaving lots of messages saying I'm getting restricted for non payment
Rang 2 people in 1 week at bt to be reassured my line will not be restricted and its a scammer
These calls were recorded yet when I called yet again today as they have cut me off all of a sudden its because I've defaulted my terms?, Absolutely disgraceful and disgusting the accounts guy was raising his voice and sounded very very smug abd happy to confirm he'd cut my services off
Never ever again
Found another service provider
These are not worth 1 star a Absolutely farcical company in the current climate we have
Staff lie through their teeth”
