“It's been over a month since I canceled my ticket due to coronavirus, and even though the airlines canceled my flight around the end of March, I still haven't got their response or money back. No customer service via the phone or social media. I start feeling like they are not panning to give me my money back and it's going to be a long fight. I am dealing with this company for the first and last time.”
“Requested a refund due to a flight being cancelled and 4 weeks on I am still waiting no response
I have started debit card dispute trying to recover this but also I will report them to the authority.
Delay is fine but no response is absolutely not reasonable”
“As all other reviews an absolute shambles of a company. Would recommend to also a raise a dispute via your card company to see if they can recover the costs as it won't be coming through this company. All reviews that have been shared accurately reflect no response, no refund and no support to change flights.”
“We are stranded in Australia because of them. Tried to contact them on 15th March (and thereafter) to change our tickets to get home. Emirates agreed we could but it had to be done through Budget air. In the meantime everything locked down. Eventually we got a generic email telling us everything was gonna be alright, advising us to check their website and, believe it or not, trying to sell us another holiday in the future. It ended with let’s make dreams together. Nightmares would be more accurate.
We found out off Emirates that the flight had been cancelled- no notification from BudgetAir. Their website told us that if our flight was cancelled we should not contact them but we would automatically get vouchers in a few weeks time. Vouchers won’t get us home. We have had to pay £1200 each for a repatriation flight when we could have got home for about £100 extra if we had been able to change our Emirates booking. What happened was unexpected and unprecedented but BudgetAir were caught with their pants down. If things go wrong they won’t help you. Book direct with the airline in future”
“Left stranded in Australia, Budgetair will not respond to emails
Singapour Airline flight cancelled due to CV
Airline won’t help as their website states I have to go thru agent I booked with
SIA will change ticket to open date but instruction must come from agent who cancelled my booking after I emailed and asked to change to open ticket- SIA site shows booking has been cancelled
Left worried and no help, shocking company DO NOT BOOK WITH THEM”
“Tickets Not Sent & Lost £800. Please contribute to ongoing case against Budgetair with UK Trading standards on 0808 223 1133. I strongly advise PLEASE DO NOT BOOK.”
“Generic responses to concerns and complaints. Fully automated service with no actual response to the content of messages that were sent. STAY AWAY AND AVOID.”
“Do not ... I repeat do not book with budget air...they have taken my money and refund protect insurance and have been unreachable since... the airline is issuing full refunds due the Covid pandemic.. yet I have been left completely in the dark .. the will take your money and leave you without communication. Awful and shameful thieving...never again!”
“Absolute scammers, they sold me a ticket and it was cancelled 72 hours later and now intending to reschedule, recommend just initiating a chargeback for services not provided”
“They do NOT deserve any stars. I had to give them at least one so that I can tell ppl how rubbish the Budgetair is. Never buy tickets from them! Yes, coronavirus is causing all airlines problems. But how can you leave customers requests unanswered and just act as if you are doing whatever you can by sending automatic emails for three times 90% all the same?
Glad at the end our airline solved the problems for us. They are not meant to but they did it.
SHAME ON YOU BUDGETASS”
“I booked my flight from them. The worst customer service ever....Tried to reach them 15 days before my flight, didnt even got a single proper response. Sent them email everyday to both the indian customer service center as well as canadian center and I got all the automatic replies back except the 2 response I got which were like for changing flight you have to pay, every flight has their own changing fee and if you want to change call us.And when you call them the automatic reply over there is due to coronavirus outbreak, we are experiencing higher volume send us email. Where the hell should one go in this case.
I even paid extra for Service Package Premium when I bought the ticket which allows me to waive the administrative fee. Its better to book flight either from direct airlines website or some better website.”
“SCAM
SCAM , they give you an option to cancel flight within 24 hours but when you call them, they pick up the phone in less than 1 min. BUT then they put you through to cancelation department which they put you on hold for 3 to 4 hours . they do this so you don't have no chance of solving the issue . thats cheap technic to scamming people .so disappointed and very costly”
“SCAM
SCAM , they give you an option to cancel flight within 24 hours but when you call them, they pick up the phone in less than 1 min. BUT then they put you through to cancelation department which they put you on hold for 3 to 4 hours . they do this so you don't have no chance of solving the issue . thats cheap technic to scamming people .so disappointed and very costly”
“Unreachable and the worst in my experience. Do not buy from them!
I made a huge mistake for choosing them, and when I wanted to cancel due to the virus situation in the country I was planning to go, BudgetAir became unreachable either by phone or their web email form. Trying to use the cancel feature on their website was useless, even though it promises that "Within 2 days you will receive a cost overview via e-mail" -- that never happened. Tried to call them multiple times, waited for close to an hour each time, and had to end the call, as it was useless since nobody is picking up.
Do not waste your money and energy on them.”
“I am a frequent traveller and have used many sites similar to BudgetAir to book tickets. I have never in my life experienced such shocking and negligent practices and customer service. Randomly changing flight bookings from 9 hour journeys to 30 hours and then being commpletely unreachable for days. Steer clear of this absolute mess of a website and company.”
“Charged twice (duplicate tickets)…
Charged twice (duplicate tickets) delayed confirmation and now only partial refund (1/3RD OF TICKET PRICE FOR NO FAULT OF MINE!) despite false promises OF COMPLETE REFUND.
BUK - 15537281
Booked through their website which went completely blank post transaction and ultimately booked twice!
Chased atleast 20 times over past two months,after which they assured complete refund because it was their fault (of course only verbally despite multiple request to send me details of refund).
Got refund yesterday, completely shocked as they have not refunded the air fare (only £141/ 488) saying cancellation charges. Duplicate booking due to your inefficient website is it equal to cancellation by customer ? Why should the customer lose money due to your fault?
And of course as ever they are not even picking up the phone. Hassled and frustrated as ever. Needless to say will never book with this site again but will continue my effort to fight this fraud at all levels”
“Booked ticket for KUL , flight were changed by PAL and I would have missed connecting flight at Manila due to this change. 3 days tried to budget air but no one picked call .After multiple emails demanded that I need pay fee to change flight . Manage to change my flights with PAL . NEVER BUDGET AIR AGAIN NEVER”
“This must be the worst customer care in the world shocking!!
After paying and buying the premium package they offer
You get no help whatsoever! after 4 long phone calls with waiting time on hold for over 40min and one of the time I got hang up...
Needed to change a flight due to the the ongoing virus, 3 days trying to contact them and when I did they offered little to no help... They told me I have to contact the airline directly which I did.. the airline says the ticket belongs to them and they have to do the amendments not the airline and why I was made to call the airline..
After 4 to 5 more calls (costing me quite a bit) the airline agreed to refund but they had to refund the money back to budgetair as the ticket belongs to them and they to forward that money back to me... THIS THEY HAVE KEPT MY REFUND FOR THE TICKETS and I have not seen a penny!! .... Ignoring my emails.. SCAM AND ROBBERS.. avoid and book directly from airline... Hope this will help other people not to full in this trap of ruthless travel agents..”
