Hi there, thanks for your feedback about your recent experience, I am sorry to hear this did not meet your expectations. We do include a sample menu on our website both pre and post purchase to give you an indication of what to expect, I am sorry this was missed. I've passed your feedback on to the provider to make them aware of your comments and allow them to make improvements where possible in future. Thanks again for taking the time to leave us your review!
“Bought a gift voucher for a friend the birthday is not arrived yet. Was embarrassed to say the gift had not arrived. The birthday is today a meal at the Shard for her 60th”
Hi There,
Thank you for leaving your review.
Please could you contact us on 020 8275 5220 so that we can take a closer look into this for you.
Thank you!
“I completed all the on-line information only to find that the website would not accept my credit card number even though i had used it successfully that morning. This meant I had wasted my time. I wanted to complete the purchase that evening but could not because the telephone service was restricted to office hours. The person I spoke to the following morning was very helpful”
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear the website would not take your card details - this is sometimes due to security reasons and once entered X amount of times will not allow the details to be accepted.
I am glad once you got through to us, one of the agents were able to assist you with your purchase.
We hope you have a great time on your experience!
“To be harassed to leave a review is not good business is it worth the constant junk they send me to save a few pounds no will not be using them again”
Hi Peter
Thank you or your feedback.
I am sorry to hear you are having trouble with the emails.
Please contact us on 020 8275 5220 so that we can look into removing your email address from the marketing emails.
I hope this has helped.
“Was originally given a voucher as a present-due to an error I could not book the trip I wanted and a voucher was reissued. That was fair enough but the reissue meant I was too late to book the experience we anted in Brighton. I subsequently upgraded to a hotel stay but again was not allowed to book a night on the day I wanted. Not great as the person is coming from overseas to spend the weekend and the whole point of coming was to make use of the voucher.”
Hi Nigel,
Thank you for leaving your review.
I am sorry to hear you have had trouble booking your voucher.
As our vouchers are valid for such a long time, there are occasionally things that happen over the course of its validity which are beyond our control that will mean a voucher can no longer be used at a specific location. We will of course do our best to assist you with an alternative.
We apologise for any inconvenience caused but hope this has helped.
“Did not receive the email link. We had ring your customer service and because of your complicated automation phone system it took THREE phone calls before we could speak to a human to request our email link. Unfortunately this is not the first time!”
Hi there,
We are sorry to hear you did not receive your e-voucher.
Sometimes they can appear in Junk or Spam folders instead of your inbox, if you have checked there and cannot get through by phone in the future, please feel free to email us via customerservice@buyagift.com.
I hope this helps!
“Website was rubbish, payment page never worked, so kept getting timed out and had to keep typing my personal messages again and again. Ended up having to call them. Gift choices are good though”
Hi there,
Sorry to hear you had such trouble placing an order.
We would always advise deleting your browser history, refreshing your page and trying again.
If this does not work, please feel free to get in touch with a friendly member of our team and we would be more than happy to place your order over the phone.
I hope this helps!
“Food was tasty, scones were amazing and sandwiches really nice.
Service started right, but during the afternoon tea no one checked if everything was ok, we needed water, we had to call the waiter. We wanted more teas and coffees but were not sure how it worked and no one explained or asked us. The room was without music, and really messy...”
Hi Anais,
Thank you for taking the time to leave your feedback.
We are delighted to hear you enjoyed your meal, however do apologise for the lack of service.
Your comments have been passed on to the supplier to address and ensure future improvements are made.
If you would like to discuss your experience further, please do not hesitate to get back in touch!
Hi there,
We are sorry to hear you were disappointed with your experience.
Your comments have been passed on to our management team to review and ensure future improvements are made.
Hi There,
Thank you for leaving your review.
Please could you contact us on 020 8275 5220 so that we can take a closer look into this for you.
Thank you!
Hi there,
Standard delivery can take up to 5 working days to arrive, however looks like it should definitely be with you by now.
Please call a friendly member of our team on 02082755220 so we can organise a urgent replacement to be sent out!
“I ordered this voucher on Thursday 18.4.19, in the morning before 10am as your confirmation came to me at that time, I know we have had Easter Weekend, but on other occasions your package to give has arrived really quickly.
Unfortunately the person the gift was for left work today - Wednesday 24.4.19 and we could only give a copy of the electronic voucher - which was not as nice.
In reference to your queries below - delivery was definitely not in time
I have no idea who should be delivering
I have not received it at all so do not know if it is damaged
So far delivery has taken over 6 days”
Hi there,
Standard delivery can take up to 5 working days to arrive, however looks like it should definitely be with you by now.
Please call a friendly member of our team on 02082755220 so we can organise a urgent replacement to be sent out!
“Afternoon tea...so where was the tea?!
Very small portions of savoury and sweet ‘dishes’. Tasty food but not worth the money. Glass of fizz but no offer of tea or coffee.
Disappointing.”
Hi there, thanks for your feedback about your recent experience, I am sorry to hear this did not meet your expectations. I've passed your feedback on to the provider to make them aware of your comments and allow them to make improvements where possible in future. Thanks again for taking the time to leave us your review!
“The ordering process was smooth. However I paid for next day delivery which was £7.50, I order this Tuesday and my parcel didn’t arrive till Saturday. I did call their customer service and got refunded the delivery charge. However considering this was a last minute gift and with next day delivery, the present didn’t arrive on time.”
Hi Katie,
We are very sorry to hear your order did not arrive on time.
Your comments have been passed on to our team to investigate into and ensure future improvements are made.
If you would like to discuss your experience further, please do not hesitate to get back in touch!
Hi there,
We are sorry to hear you have still not received your voucher.
Standard delivery can take up to 5 working days during busy periods, however should definitely be with you by now.
Please contact a friendly member of our team on 02082755220 and we can organise a replacement!
“Bought a voucher to go away for my wife's birthday. Asked to provide proof of address as the voucher was emailed to me, which I did in the form of a bank statement. Received an email advising my order has been cancelled and refunded.
Why bother asking for proof of address if you were going to cancel the order anyway?”
Hi there,
Thank you for taking the time to leave your feedback.
We are sorry to see your order was cancelled, this may be due to a technical error when the order was created.
Please contact a friendly member of our team on 02082755220 and we can place your order over the phone, using a discount code as a good will gesture.
We look forward to hearing from you!
“The gift was advertised as a mother’s day present but under the terms of when you could use it you could not book to go to the restaurant on mother’s day which is ridiculous and false advertisement”
Hi Lydia,
We are really sorry to hear this!
We do add any restrictions to the vouchers fine print pre and post purchase, sorry if this was missed.
We understand however this should not have been advertised as a mothers day gift, so have passed your comments on to our content team to ensure future improvements are made!
“i got the Liverpool stadium tour package but the voucher code did not work. 4 days laters, after 7 emails between buy-a-gift and liverpool, it was resolved.
To be fair, customer service was quick to respond but friendly does not equate to efficient. Hope you can do better in the future. This is my 1st purchase so it really didn't leave a good impression on me.”
Hi Raymond,
We are so sorry to hear you have had such a disappointing first experience with us.
Your comments have been passed to our management team to review and ensure future improvements are made.
If you would like to discuss your experience further, please do not hesitate to get back in touch!
“The prepaid Birthday package never turned up. So had to give E voucher instead.Had to phone to get a refund. Also your Web Site is not working correctly as won't accept my Credit card details under my account & was advised to purchase as a guest. Just not good enough”
Hi Paul,
We are really sorry to hear your voucher never arrived and for the disappointment caused.
Also we apologise for not being able to check out under your account, we always try and make payment process as easy as possible for our customers, sorry again this was not the case.
Your comments have been passed to our team to investigate into and ensure future improvements are made!
“It was all so easy to purchase the voucher for a Murder Mystery evening with a hotel stay and within days the voucher arrived, i was very impressed with how easy and simple it was and the speed of delivery! However when it came to actually using the voucher I found it very frustrating as there were no dates to choose from , you either have to email (and once you have made up your mind to use the voucher do you really want to be hanging around waiting for a reply ) or ring. I rang thinking It would be quicker, I rang at 1.30, 1.45 and again at 3pm with no answer but I could have left a message on an answer machine. Well again how long would they take to get back to me and no idea what to say in message as wanted dates for different hotels so we could make a decision on where and when. I gave up with the phone and decided to send an email to the address supplied only for it to be returned by a mail delivery system . So how on earth am I supposed to book. I will never buy another gift voucher from here (and I have bought quite a few as gifts for other people)if this is the sort of thing they have to go through to use the voucher!! My day has been taken up by trying to find out a date for an event , this is just not good enough!”
