“Today I took my car to the Canadian Tire near me for a wheel alignment. Given their first-come, first-served policy, I made sure to arrive at the store by 8 AM to be the first customer. I spoke with the parts and maintenance manager, who assured me that the service would take a couple of hours and that I would be called once it was completed.
However, by 1 PM, I still had not received a call. Concerned, I reached out to them, only to be informed by another staff member that my car was not yet finished and that there was still another car ahead of mine. This was confusing and frustrating, considering I was the first customer that morning.
After waiting another hour, I called again. This time, the manager answered and, upon my inquiry, mentioned that they were still working on my car. He seemed quite testy and unaware of which car was mine. When I described my car and the maintenance requested, he suddenly realized that my car had been ready for quite some time, claiming they had called me three times. I had not received any calls or messages.
When I arrived to pick up my car, I paid for the service and asked to speak with the technician who worked on my car to ask some questions. The manager and his assistant were extremely rude and refused, stating the technician had already left. Their dismissive attitude and lack of communication were unprofessional and unacceptable.
This experience not only wasted an entire workday but also left me very dissatisfied with their service. Despite being told the job would take two hours, it took far longer, with poor communication and rude customer service throughout. I will not be returning to this store for any future car maintenance needs.”
“The new policy for the points rewards is absolute robbery! Why do I have a time limit to use points that I've accumulated? Guess I'll shop at Walmart or Home Depot from now on. Very disappointing!”
“Live an hour away from the only store in the city that showed stock in what I needed. Called to confirm they had in stock and let them know I was coming from out of town. I was told yes they had it. Drove the hour to the city and was told they couldn’t find it. Staff said they’d look so I waited only to be forgotten. No apology only a oh well it happens. By this time nothing else was open so had to drive the hour home empty handed. Wasted time and gas when a they could have just done their jobs.”
“Short staffed. Needed a tool and a part for my slingshot. Both were in locked cabinets. I waited over 5 minutes for someone to show to open the tool cabinet. Then same thing for the slingshot cabinet another 5 minutes. There was also a lift blocking the tool cabinet and it could not be moved as there was nobody authorized to do so. It made it difficult to look at the items in the locked cabinet. Then at customer service when I paid I was told they were short staffed due to the cdn day holiday.”
“Took my car in for breaks last year to Canadian Tire Riverview, shortly afterwards my care kept making a clanking sound in the front end and I went back twice to ask what is that noise? Twice nothing appears to be wrong..Took it to a mechanic who put it up on the hoists right in front of me and showed me where the clips to the breaks were absent. Only one on each break pad!! I called this morning to make an appt and let them know that I finally found out the issue...and needed to address it. The buddy the answered the phone was on the defensive and tried to tell me that it was impossible for me to drive arounds for approx 1 year without!!! Ya Thinkk????? This will be my last effort to bring my car into this establishment. Be warned”
“If I could leave a negative score I would.
Went to store on Welland ave St Catharines this morning as it showed them having a seat cover on clearance for $14.99
Found the seat cover it was still marked full price so we verified product code and store location on the internet. We also were buying several other items so I told my wife they will correct it at cash.
Wrong again, a customer rep came over and said it was likely an in house deal at a different store, till we showed her on our phone the she huffed and puffed and left us standing there only to come back and say you have to come to customer service.
We gathered all our items and proceeded to wait there while she talked on the phone.
Another rep. Kyla said I will help you here so we shifted over to her kiosks..
She scans our items and said the machine is waiting for your input.
I told her that she mis scanned another item that was $34.95 and showed $10.99 being the honest people that we are asking to ring it back in because we didn’t want the store loosing $25.00 !!! We had two gift cards that my children had given us for Father’s Day that we wanted to use and waited there looking around with no direction to help us only to say scan it there. We scanned the first one then tried the next one and she abruptly said no. Wait till it’s done processing the first one as if we were suppose to know that. Everything in me told me to throw everything back on the counter and leave and honestly if we didn’t have gift cards we would have.
I was the service manager at store 128. And if I would have witnessed any customer treated like we were I would of recommended termination of employment to the owner.”
“Both May, who was on returns, and Pashtuns, the supervisor, at 1019 Sheppard Av E, were extremely kind and accommodating when I made a return that was beyond their 3 month return policy.
May patiently searched for my info as I didn’t have my receipt. Pashtana agreed to give me a store credit without discussion. All in all, the experience couldn’t have been more pleasant. Thank you, May& Pashtana!!! You made my day!”
“All I can say stay away from these unprofessional repair shop
After paying 10000$ for a saftey and a new engine replacement problems arose there was a grinding when I touched the pedal only to find out it’s the motors crank shaft pulley
I tried to get them to inspect the engine and they told me it was the oil housing I had that replaced with them and it leaked again which lead to a blown engine when I went to the store location
The guy at the automotive desk was no help and completely rude and unprofessional the problem was the engine they installed which is faulty I mean why is this place still open to top it off last time I went in about the vehicle I waited two hours to find out after only 1000 kms on the motor oil housing brake lines and the engine which they sold me had issues cam shaft pulley as well as other problems now they won’t call me back and the store manager is never there all this after a saftey with there store
THANK YOU CANADIAN TIRE FOR THE WORST EXPERIENCE EVER AND RUINING MY Vehicle Canadian tire mcphillips now on the market for a new vehicle thanks to your poor service”
“Today 17 June I am on holiday coming from Europe. Because I am on holiday I carry a backpack with my passport and other essential, me and my wife arrived at your shop at 11.00 looking for a kitchen aid mixer to give as a wedding present,anyway the girl at the entrance told me To leave my backpack at the door which for me it meant that I was not trusted at your shop so I said that I don’t trust leaving my backpack with my passports near the door so I left leaving you with a potential sale of approx $500. You lost not me I still got my product elsewhere. That policy you have,you don’t trust customers why should I trust you with my backpack with our passports and other belongings”
“The tech on Sheppard and Mccowan spent or took 1.1 hours to screwed in screws for heat shield protector. I took the last screw off myself at work. Normal charge for service but to me to screw in the screws back in do not need a torch. This is price grouching or over pricing.
Never ever will I go to Canadian Tire for any car service at this location anymore. I guarantee this. Last time”
“On Saturday June 8th, 2024, Canadian Tire sent Mr. Leo, Owner of (TIG), TRUST IN GOD Company to install our patio furniture and our family was so happy with the the customer service and patio furniture installation. Our family will give Canadian Tire and Mr. Leo and TRUST IN GOD Company 5 Stars and we recommend Canadian Tire and Mr. Leo and TRUST IN GOD COMPANY to everyone. In future we will surely reach out to Canadian Tire and Mr. Leo. From the bottom of our hearts we thank you Canadian Tire and Mr. Leo.
IN LORD JESUS CHRIST,
Samuel Family”
“For the most part I am happy with most of my Canadian Tire experiences but I do wish that when I get email notifications for sales or promotions from Canadian tire that I would be able to actually read them as about 50% result in a "Bad Request" message when I click on the offer. As a result I miss a lot of the correspondence that you send me. The message suggests that the link is too lengthy to process. Surely I am not the only person who experiences this. I'm sure that Canadian tire is missing out on a fair number of sales because of this issue. It would be very helpful to you and to me and other potential shoppers if this could be fixed.”
“The security guard at the cedarbrae mall location in Scarborough told me my purse was considered a large bag, and it's not allowed in the store - he said he has to take it from me, picked up a black mesh bag to keep it at the front with him. I said no and started to leave and he tried following me so I started to run.
I locked my bag in my vehicle - which is just as scary considering the neighborhood I was in. I went back in, and the alarm in the turnstile went off saying no entry - this is at the entry of the store. There's no other way in!
They let me in, and I still left empty-handed, they only had one broken box of the item I was looking for - meanwhile the website says 12 are in stock.
I'll be going to Agincourt from now on.”
“I just went to the Canadian Tire in Alliston to purchase patio furniture for my wife. Was a full price unit plus an umbrella for $2,146.98. Neither were sale items, just the basic price even though they use RED signage to give the appearance it’s on sale. My family and I have spent thousands of dollars a year at this store, for the past 11-1/2 years.
Because I didn’t have a lot of time, I went directly to customer service and purchased these 2 items and told the staff specifically that if the box is all beat up DO NOT bring it out to me, I won’t accept it. I couldn’t believe when they rolled up with a box so obviously beat up, must have been a return, it was barely taped close, every side was beaten up, discoloured, why would you even bring that to a customer?! Supposedly it was the only box they had in store even though on line it said there were 7 in stock and would be available for pickup by 4 pm today.
Felt like the staff had zero cares about customer service. My time is valuable and I received No offer to fix the situation. Said they could get one the next day from their other warehouse 10 minutes up the road – I asked if I could pick it up there since I came in town specifically to pick this up, took time off work to do this so my wife could have it right away – if someone could come with me to do that or even drive separately – Nope, that wasn’t allowed. I don’t have time for another trip into town to pick this up so I cancelled the order and had it refunded to my card. Online price to deliver would be $110.00. After so blatantly disregarding my wishes, not to mention wasting my time and even the staff’s time, an offer to deliver at your cost should have been made at the very least.
I find the past year or so that the customer service at this location has tanked. I believe there is a new owner and their lack of regard for their customers is evident at all levels of this location. I have always been a strong supporter of this Canadian Brand but this is not the first issue I’ve had with this store in the last couple of years, but this has really left a bad taste in my mouth and I have no desire to ever darken the doorstep again.”
“2 weeks ago I bought Dyson V15, sale person push me to apply Canadian Tire Master card so many benefits I gonna have,some nice promotion etc.
I pay $1500 and sales person explain me I can return even if I use Dyson in 90 days.
I was happy, gift to my mom. But mom didn’t want,I have to return..Of course we open box even didn’t use just try handle vacuum and it’s absolutely new.
I can’t get my $1500 back only gift cart, and pay attention, gift card expire in one year.
I am shock, I am not think I need any goods $1500 from Canadian Tire in year,but I have to use or I loose my money, and of course I have to pay credit card.
Very upset and do not want have business with them any more.Plus two managers was brazenly ignore my problem.Never did that mistake's,be careful with customer service,so many think deceive people.”
“I was in Canadian Tire yesterday and needed to use the toilet. I went looking for the ladies' bathroom but I found that the bathrooms were for 'gender neutral' persons. No where was there a women's bathroom, or for that matter a men's bathroom. When did we get all inclusive? Now we're trying to accommodate the minority and forget about the majority. Why not have bathrooms for the gender neutral persons and leave the women's bathrooms for women and men's bathrooms for men. I do not like to share the bathroom with other genders whether it be men or whatever else there is. As I was in the bathroom someone walked in on me. It may have been a man or a woman or whatever. I was very uncomfortable and did not like the experience. I think things have gone a bit too far. Please respect the wishes of the majority. Based on my experience that day, I am reluctant to return to Canadian Tire in Carlingwood. Without prejudice. Thanks,”
“Unable to get a refund on kitchen island cart that was damaged in box and drawers that were not square when assembled that wouldn’t fit into the unit. Inferior product.
Offered exchange but not refund.”
“I was shopping in kemptville ct. I heard a man threaten a young girl employee. I reported it to anther employee, he said he would report it. Now I regret not doing so myself. I do not go to kemptville alot I do hope something was done and he is not there. If he is it goes to show what kind of place it is to work. Again I am sorry I didn't follow through”
“Never buy Canvas outdoor furniture from Canadian tire. I purchased a powder coated set in Sept 2023. It was tarped properly over the winter. The table is rusting already and Canvas customer service told me rust not covered under warranty. We used it for about a month. Absolutely ridiculous. Will never buy furniture from Canadian Tire again.”
