bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My issue with direct debit payments hopefully resolved. I have cancelled DD with’Polar’ and will set up new with BpP as soon as app lets me. Thanks for prompt help. Philip Talmey”

Helpful Report

Posted 3 years ago

“Extremely happy”

Helpful Report

Posted 3 years ago

“Terrible company to deal with after many phone calls and emails over a period of 6 weeks + still do not have a card to operate charging points”

Helpful Report

Posted 3 years ago

“Very helpful chap”

Helpful Report

Posted 3 years ago

“I had a problem with my charger and I may still have problem with my charger but BP. Pause is working with me to resolve this matter I am more than happy to recommend their products”

Helpful Report

Posted 3 years ago

“Home Charger This is the worst customer experience I have ever encountered. Where do you start? -The order process is convoluted. -The survey requires electrical knowledge but they want you to do it. Several times. If you ask for them to actually use an electrician to do an electrical survey then its an additional fee -The communication is appalling. Taking over a week to reply to emails and sometimes not at all -The call centre staff have a script. "I am sorry to hear of your issues... I will try to resolve it by tomorrow and call you back regardless" of an update .They don't. -They engaged the DNO for a load check and then sat on the invoice from SSE for 2 months. The invoice, in their name by the way, that I only got to see after 3 more calls, a further complaint and several emails -The complaints team don't investigate the complaints and don't look into the records of previous conversations before trying to shift blame. Don't waste your time there. -The installers no-showed and then BP Pulse denied all knowledge of a booking! -The installers finally arrive and perform a terrible job with crossing cables, an unnecessary isolator install and didn't even clean up after themselves. -The app is something from 10 years ago and hasn't been updated in a year (check it out on the app store for its own 1 star review) -The entire process from start to finish took 9 months. Yes we humans can create new life in less time than BP Pulse can install a charge point and its probably less hassle. This is just a summary. If you are thinking of buying one - don't If you are getting it for free - pay elsewhere.”

Helpful Report

Posted 3 years ago

“There is a shining light to my story and that is Nathan J. The most competent and rational employee at BP Pulse. He should get 5 stars. After 4 weeks of major frustrations Nathan did all he could to ensure a new card was sent out me. He followed this up with a email and a phone call. What a breath of fresh air - after dealing with ill trained staff on a daily basis, sometimes more that twice a day. I lost my card a month ago and local the charge points aren't recognized on the appt so I have to phone and ask for a remote start. I have called so often I now recognize the voices of the staff, the majority of which can not begin a remote charge and precede to tell me - 1.the unit is not working (even when there is another car attached and charging) 2.it is a 'charge your car' point and I can not use it, even though I've been charging my car at that same point for 2 years. 3.cut off when it doesn't start and the call handler can't explain why. More staff training is definitely needed. Not one member of the team I spoke to could transfer me to a supervisor. I have sent emails to the helpline - no one has been in touch. I have sent messages on twitter - no one has replied. I feel that Nathan J will move on to bigger and better things, there is only so much sorting out other peoples mess can take. Serious BP Pulse get your act together and please do not use COVID as an excuse for such poor service.”

Helpful Report

Posted 3 years ago

“First thing I would like to start by saying this is the worst company I have EVER came into contact with. We had a BP PULSE home charger installed 3 months ago while we waited for our new car on order. Once the car arrived I thought I could now relax and get on with charging my new vehicle with no worries. Oh boy was I wrong.. The charger fault light came on straight away and have not worked since. I noted BP PULSE of the issue we had with it not working on several different occasions. Everybody at BP PULSE is completely incompent. I have had the phone put down multiple times on me after waiting in the que. I have heard long conversations of staff having about other staff in the background not realising somebody is on the other end of the call. I have had someone ring me for something totally unrelated to the matter. I was told i would get a phone call back within 2 weeks and it has been a month now and no call back to tell me when an engineer could come and take a look at the faulty charger. I am relying on going to tesco to use a 7kw charger as you can imagine how tedious this is as you would have to sit there for the entire day for a reasonable amount of charge. I am at my wits end with this company and I can see that everybody else that have used them has had similar problems. My advice to anybody thinking of using BP pulse to avoid the company like the plaque. I promise you that you will have nothing but problems. Save yourself the hassel and go with someone else Terrible company. If i could give 0 stars I would. AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“We are moving house. Totally stressed out. Had ongoing problem in obtaining link in order to process installation of ev charger at new address. I was going around in circles. Then this morning Nathan from bpPulse phoned. He took time to explain and said that he is my named contact. Doesn't get better than this. Chuffed to bits. Well done, bpPulse and a big thank you to Nathan for his calming and positive attitude.”

Helpful Report

Posted 3 years ago

“Had an issue when I received a parking ticket parking in an EV only bay but the charger was faulty at the time. Fast forward, I had to get proof to show that the unit was faulty at the time. When I initially called details were taken and a case number was given but I should of had a call back which never happened. Weeks later I called (15/11/21) and was told that the case result could not show that their was a known fault with the unit but to my surprise the advisor offered alternatives to seeing where I could find the proof via the app and was able to track each time I attempted a charge (went to four different ones on that day). She was really helpful and generally aimed to resolve the situation.”

Helpful Report

Posted 3 years ago

“Charging issue resolved swiftly. Sooooo much faster than other EV charge customer services. Thanks again.”

Helpful Report

Posted 3 years ago

“Molly was very helpful and explained everything clearly.”

Helpful Report

Posted 3 years ago

“Good follow-up throughout the process, friendly and professional installation engineer and very tidy installation. Thank you!”

Helpful Report

Posted 3 years ago

“Horrible company with useless agents. It’s been 5 months since installing the unit and it has never worked, STAY AWAY FROM BPPULSE.”

Helpful Report

Posted 3 years ago

“I have a home charger from BP that trips the house electrics when I switch it off or when the car charge is full meaning we cannot charge overnight. The charger is within warranty so between my wife and I, we have contacted customer service 8 times and after being hold for approx 20 mins each time, we are assured an engineer will be in contact shortly. Not once has this happened. The level of service has been shocking and each time we have asked the issue to be escalated we have been told this is not possible. We are so disappointed with the level of service and are telling friends and family to give BP chargers a wide berth.”

Helpful Report

Posted 3 years ago

“Mehreen was extremely helpful very calm and patient thanks so much and wish you all the best”

Helpful Report

Posted 3 years ago

“2 replacement chargers and 3 changes to meter connections. may finally have resolved problem. Fingers crossed. However, attempts to use home charge app complete waste of time, including efforts to receive any support via email communication etc.”

Helpful Report

Posted 3 years ago

“Very happy with customer support. Problems happen but they were sorted by a very helpful young lady 👍👍👍👍”

Helpful Report

Posted 3 years ago

“I had great help today when a charge point that had just been used would not work for me. No fuss, very polite and they sorted it out very quickly.”

Helpful Report

Posted 3 years ago

“This was my first time charging a hybrid vehicle, need help setting up the app, account and couldn’t figure out whey it wouldn’t unplug, I got there in the end with the help of a lovely lady called Cherelle Lloyd, thank you 😊”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews