bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling. Free with a new car, not worth the hassle, terrible service, no replies to emails, Never again.”

Helpful Report

Posted 3 years ago

“An awful, stressful and lengthy experience. I only used BP Pulse because, having bought a new Renault, the home charger was included in the deal on the car. Having submitted my application mid-March 2021 shortly before taking delivery of my car, it took until early July to finally have it installed. In the meantime, I was forced to take pot-luck in using a BP Pulse rapid charger 3 miles from my home, many times finding it already in use, out of action or the app failing me. It was so inconvenient and, once the price was hiked up from 15p to 23p/kWh, became a very expensive service. It took many many phone calls and emails to BP Pulse to finally get my application approved, and that only happened once I'd put in a formal complaint as well as contacting Renault. It was such a relief to finally get the home charger fitted and it seems to work fine (although I haven't yet tried using it via the app). I would certainly not recommend BP Pulse and I will be informing Renault of my appalling experience and suggesting they take their business elsewhere.”

Helpful Report

Posted 3 years ago

“Constantly had to ring then being put on holt then being cut off , they had no idea on the progress of the installation, took roughly 2 months overall , although the electrician who installed the home charger was GREAT”

Helpful Report

Posted 3 years ago

“BP are clearly not set up to deliver this service. BP sub contractor failed to turn up on allotted (very late) date to install isolator, then said we would have to wait another 6-8 weeks. Our electricity provider did it in 24 hours! The actual EV charger was handled very well by a BP employee and a person in the helpdesk team was particularly helpful and efficient, hence 2 stars.”

Helpful Report

Posted 3 years ago

“I would have given zero stars if I could have done. What an appalling experience. BP customer 'service' is entirely lacking. Even the complaints department had to be chased by Zoom (Renault's sourcing partners) twice before they bothered to reply. Fifteen emails to three different BP email addresses and not a single reply, not one! So the suppport is entirely lacking, the app is dreadful (read the reviews on the apple store!), and the time it took to actually get the unit installed was laughable. BP should be ashamed of themselves and get out of this market. If they’re incapable of diversifying, they don’t deserve to survive! Renault are now sensibly looking into the wisdom of continuing to use these jokers. The only positive aspect of the whole sorry mess was the freelance technician who came on time (once I’d finally got an appointment!) to install the unit, and was very helpful and informative. Otherwise, beware BP, they’re appalling people to deal with!”

Helpful Report

Posted 3 years ago

“long winded and having to chase - took over 3 months to get to completion. No issues with the two fitters involved but the process behind the scenes definitely needs some attention.”

Helpful Report

Posted 3 years ago

“Good service. Good knowledge of electricians. Good product. Took some time for installation which was frustrating. Happy with result so far”

Helpful Report

Posted 3 years ago

“I booked the installation for February. After many lengthy phone conversations where I was placed on hold for 20 minute stretches, I finally got an installation date in the middle of May. I then got a phone call moving it to the end of May… then June. I have finally had the charger installed in the middle of July. That was 5 months of having to charge my car through the kitchen window and not being able to get past the cable in my wheelchair. The charge point appears to work well but I haven’t had any luck scheduling a charge via the app. I wish I’d chosen PodPoint or Ohme instead.”

Helpful Report

Posted 3 years ago

“1. It took over 2 months to get the point installed 2. I had to constantly chase to get any information or update 3. Customer service were unhelpful and not very encouraging with when it would get resolved. 4. When I asked for compensation nothing was given and in fact they were very rude. Disappointed is an understatement.”

Helpful Report

Posted 3 years ago

“Bit of a mixed bag.....one lady on customer service would answer emails straight away, but the booking team were a nightmare with regards to dates to have fitted and never replied unless went through CS too. Found booking process a pain to as having to answer loads questions about the electrical supply at home and where this and that was......thought they were the specialists, don't ask me! Also had to have other work done prior so in the end costed nearly twice as much as at start. Plus side as well as the CS agent Olga and the installer Sean were brilliant.”

Helpful Report

Posted 3 years ago

“Took about a month to be installed, which was about what I was expecting (and has beaten the arrival of the car, which has had manufacturing delays...). Did take several phone calls during the early stages though to clarify some questions and ensure the process was kept moving forwards. Installation itself was quick and done as tidily as you'd hope. [Regarding the "How did you communicate with the company?" The response only allows you to choose one response. I communicated with them by email _and_ by phone... Regarding the "How quick did the company reply to your queries? There's a massive gap in the options! - under an hour - 2-3 hours - 3-6 hours - 6-12 hours - over a week What if it was over 12 hours, but under a week?! In my case, email queries fell into that band, usually taking 24-48 hours to get a response. Phone responses were immediate.]”

Helpful Report

Posted 3 years ago

“It took only two weeks to get my charging point installed. The sub-contractor (Ascent Energy) was excellent and the installer could not have been more helpful, knowledgeable and professional. My only complaint was the requirement on me to undertake a fairly comprehensive survey of my home prior to installation - I imagined that this would be done by the installer but ended up having to do this myself. Despite having a reasonable knowledge of electrics and water utilities it took about an hour to complete the online form and provide photos. However, overall, I am extremely happy and pleased not to have had the problems that others have encountered.”

Helpful Report

Posted 3 years ago

“It took 11 weeks from the time I bought the car to my home charger being fitted. Not a very efficient service. I wish I'd never heard of BP Pulse.”

Helpful Report

Posted 3 years ago

“It took 11 weeks from the time I bought the car to my home charger being fitted. Not a very efficient service. I wish I'd never heard of BP Pulse.”

Helpful Report

Posted 3 years ago

“Installation, when it happened, was done well. Organising it was a battle. BP opened two installation processes which confused the system. When the charging point was installed it took 2weeks and 6 phone calls to get the Charger activated on the network and to be sent the activation link for the Smart Charge App. Resolved only after I called Motability, who sorted it out with BP. Motability 9/10 BP 2/10 Independant Installer 8/10”

Helpful Report

Posted 3 years ago

“Shocking experience after them being tasked by motability. They didn't respond for weeks on end, blamed my network operator who was brilliant and had already copied me in on the conversation, demanded I got extra unneeded work done by my supplier (who don't do groundwork, just supply like every other), demanded I pay for work without saying what needed done or where it should be put. The work they asked for is only needed when the cheapest, nastiest charge points are fitted in houses with electric showers and theirs comes into that category so they want householders to pay. They lied and said they had no contractors in NI, then lied again and said their local contractors in my area could fit the point but are not qualified to do the unspecified work, which is unneeded but the guys are indeed qualified of course etc etc. More than 2 months after delivery of car and within 24 hours of motability finally getting bp pulse to release the job and it being given to pod-point instead, my charge point will be fitted within a week.”

Helpful Report

Posted 3 years ago

“Hi. First appoint was cancelled but I was given anew date witch was convenient. The engineer arrived on time and he phoned to say he was 5 minuets away. The engineer explained what was the best place to install the unit and was I happy with that. I agreed with the position of the unitand very happy with his work and professionalism.”

Helpful Report

Posted 3 years ago

“On the day of the installation everything was tip top. The contractors BP sent out were excellent. Leading up to that point though I have to say that the process was frustrating, very slow and service from BP was poor. It took me a long time to find someone who knew what was going on and could help me”

Helpful Report

Posted 3 years ago

“Customer service was brilliant - all questions answered and the whole process was efficient. They said they would be here at 11:00am and the guy arrived dead on time. He was COVID aware and also efficient and clean. Really pleased with the whole process”

Helpful Report

Posted 3 years ago

“5 star for ordering and installing delivered on time fitted on time no problem BUT customer service is appalling I have left 5 e mails and a promise to contact me within 48 hours but not as much as a call I telephoned more times than I can remember but left for ages listening to music .so how you can get 4.05 out of ten customer service beats me PLEASE CONTACT ME”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews