bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 3 years ago

“Had my EV a week but applied for my BP card a good while before then. Now I'm told 'don't know when your card will be available as we can't get hold of the micro chips'. I was also told that I have to pay 35p per KWH until the card is available. If my car wasn't through Motability I would go elsewhere.”

Helpful Report

Posted 3 years ago

“The engineers where quick courteous and very efficient and tidied up after themselves. They also made sure I knew how to use the equipment before they left.”

Helpful Report

Posted 3 years ago

“I’ve had an account for over a year but only have had to use it twice. On both occasions the app wouldn’t recognise the charger so had to use a contactless card and the higher amount per kW. On the first occasion I found my bank had been debited £15 by Chargemaster for a £4 charge cost. After phoning and complaining the balance was paid back a week later. On the second occasion 5 weeks ago the app again wouldn’t work so had to use my card again. The first charge started but failed immediately. I tried a second time and had a successful charge, costing £4. This time my bank account was debited £40. I have emailed the Pulse help agent 3 times and still no refund. I see Trust Pilot gives Chargemaster a one star rating and I quite agree.”

Helpful Report

Posted 3 years ago

“Installation was done quickly. The electrician was on time and was very friendly and professional. He explained what the job entailed. After the work was completed he explained how to use the charger and how to reset it. Excellent service.”

Helpful Report

Posted 3 years ago

“Excellent installation. Installer was quick, courteous and professional. Can't ask for more.”

Helpful Report

Posted 3 years ago

“Whole process from application to install was 8 weeks. But I was in no rush so not an issue. The installer was very friendly and did a good job. Installed the unit and the electrical protection unit where I wanted it. No complaints from me.”

Helpful Report

Posted 3 years ago

“We had nothing but bother to get our charger installed I waited 4 wks to get it fitted, I had different emails ie one saying that it had been cancelled another saying my charger was going to be fitted on a certain day, and yet another email saying it was getting fitted a week later. You really need to train your staff to know what they are doing at the call centre. There was no issue with the man that eventually fitted it for me. I would not recommend you to anyone”

Helpful Report

Posted 3 years ago

“Applying for the charger was a bit tricky to do via my mobile you need to take time to complete all the information upload the photos. The charger was installed by a great guy who was very efficient and explained the working of the charger very clearly and didn't take as long as indicated. So far all is working well and I am really happy with how its operating, its certainly so much easier being able to charge from home via the charger as we had to mains charge our car for a couple of weeks initially until the BP Pulse unit was fitted.”

Helpful Report

Posted 3 years ago

“The application process was a bit daunting, with all the questions and the uploading of pictures. It did not take 15 min but a couple of hours...However the customer service was good, helpful when we had a query. They told us it would take up to three weeks do be fitted and it was the case. All communications were good though and the technician who came to fit the charger was professional and polite.”

Helpful Report

Posted 3 years ago

“The person who came to my home was very polite and very knowledgeable about the product he was fitting.”

Helpful Report

Posted 3 years ago

“It was painful and stressful arranging the installation with BP Pulse. I was asked to resubmit the same forms and image 4 times. I then had to chase multiple people and eventually a lady call Arta Moroza, a Customer Care Advisor helped to get it sorted. The instillation company, EV installs were very good, polite and efficient.”

Helpful Report

Posted 3 years ago

“If I could, I would rate them a zero because that is how pathetic this company is. I raised a complaint about my homecharger not working and that the switch is broken, on 11th June and as of today 29th June nobody from the company has had the decency to acknowledge my complaint and arrange for an engineer. Infact one of the agents tried to mansplain to me that if he is trying to note down everything correctly because if there is no issue I will be charged. I mean SERIOUSLY!!! Do you think I cannot differentiate between a broken switch and one that works. The call has been escalated to the team leaders and the technical department but zilch. Not a single call back. I have called them over 6 times and am completely frustrated with their ‘I give a damn’ attitude.”

Helpful Report

Posted 3 years ago

“I completed the application, it takes around 15 minutes. Then heard nothing at all for 4 weeks. Despite trying to contact anyone within that time (Facebook messenger was the only way to actually get someone to reply to anything). I managed to speak to a human after 5 weeks, to be told that I needed to send in my V5 as proof, I asked how I was to know that and when I would’ve been contacted to be met with a stroppy, “we’re busy response”. I emailed over my V5 to the same lady, heard nothing again for 4 weeks, I chased via email for a reply and got nothing. Then, received an email asking for the payment 3 weeks after this. So in all waited roughly 12 weeks for the instal which I could’ve had done for the same price by an approved local installer. The actual cost of the unit wasn’t the £295 advertised and cost me £450 (which they didn’t communicate at the point of application, it said £295). They then had the cheek to send an email saying I’d forgotten something (the grant application form for them to get the free govt grant for the install). I had 3M of cable installed and the wall box, so materials were not the reason for the additional expense and I literally have nobody to be able to ask as you can’t speak to anyone and the installer was an electrician in a car who visited. You are basically a cash machine for BP pulse to get the £500 govt grant and cheatgrass you the full cost of install. It’s a rip off. Don’t touch them with a barge pole. Get a local electrician to install it and supply the unit. It’ll stop you paying full whack to these companies and also prevent them scamming the govt and ultimately the tax payer by getting £500 free. Avoid like the plague.”

Helpful Report

Posted 3 years ago

“The application stage was a bit daunting with all the photos and document. the staff at Bp were amazing so helpful and even sorted out a mix up with the car retailer and their payment. The charger was installed by a very friendly technician who was very efficient and explained the working of the charger very clearly. all I would like further help with is the app and how to use it with my charger”

Helpful Report

Posted 3 years ago

“As soon as we had the electricity supply sorted the Chargemaster team set us up quickly and efficiently with no delay. My thanks to Mohammed Sabbir, who pushed a difficult job through.”

Helpful Report

Posted 3 years ago

“Had to chase initially to get over the survey stage but once this was sorted everything was done quickly and efficiently. Charger was fitted in a very neat and timely manner by a very helpful and pleasant engineer. Car not due to arrive for another two weeks so can't comment on the actual charging process yet”

Helpful Report

Posted 3 years ago

“Simple process to order, a few pictures and questions complete and a couple of weeks later a neat install done.”

Helpful Report

Posted 3 years ago

“Ok in 1 word chronic the customer services was absolutely dreadful it took 3 months for the charger to be installed, after numerous emails and phone calls from myself and my car dealership. Bp need to get there act together. Never again. 1 good thing the engineer who installed it was excellent.”

Helpful Report

Posted 3 years ago

“Just about the worst customer service I have ever encountered. Impossible to get the unit fixed if there is a problem. No one cares or is willing to help. AVOID AT ALL COSTS”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews