bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“I rarely write bad reviews, especially when the people are so nice but I have to make an exception here due to the totally ineffective technical support and Customer Service management. If you want a charger that can schedule out of hours charging, look elsewhere.”

Helpful Report

Posted 4 years ago

“Had a home charge unit installed on 29/01/20 for my new Mini. After 3 different installation dates it was finally installed. That went well. Setting up the system using the app was another thing. It did not go well. Now after 11 months numerous emails/phones calls. New app installed still things are not any better. All I get told is to switch off the electricity and ebook the system and wait up to 45 mins. Customer services are useless in dealing with the issue. Phoned tonight after another failure to get my car charging setup. So await yet another phone call. Don’t think so. Would not recommend then to anyone”

Helpful Report

Posted 4 years ago

“Dismal customer experience throughout the whole process of installing: 1. Very poor at replying to any phone or email message 2. Took 3.5 months to get it installed and had to escalate a complaint to get them to get on and do it 3. Cancelled my installation date 3 times (and only bothered to tell me about one of the cancellations) 4. Took 10 days to register us to use the website/app and the communication around this was ...yes also very poor 5. Blamed Covid for everything rather than their own incompetence On the plus side - the installation engineer was thorough and professional. You would have thought a company like BP who make huge profits could pay more attention to their customers - apparently not...”

Helpful Report

Posted 4 years ago

“We only had it since July. It only works intermittently. We cannot contact chargemaster to get them to fix it. They ignore messages via the website and dont answer the phone. Very disappointing.”

Helpful Report

Posted 4 years ago

“Installed a Homecharge unit in August but unreliable from the start. Swapped for another one in September - still unreliable. After threatening to sue them for Breach of Contract they eventually sorted the installation in October but it's now November and they still can't tell me how to log into it so that it uses off-peak electricity and shows me how much electricity has been used. Terrible customer service that just answers the phone (eventually!) but has no way of speaking to anyone who can actually getting anything done. Will be suing for my money back and starting again with a company who knows what they're doing”

Helpful Report

Posted 4 years ago

“Decided to go with Bp Chargemaster for our new Mini Electric. Initial coms was very slow and frustrating. Back and forth with numerous forms and pics of where we wanted it installed, the fuse box and the mains supply. If they were clearer on what they wanted to see as part of the application process this could have been done in one go. i.e. readable pic of serial number on fuse box, not just a pic of fuse box. Installation date set, installer arrived on time. Mike Kirwin was polite, professional and courteous. Was worried about typical additions fees but he walked me through what was going to happen, gave me a couple of options of how he could access the fuse board and got on with it. I work from home so was worried about him turning the electric off but he was kind enough to work round my diary and calls and in the end only turned the power off over lunch and for less than 20 mins. Tidied up, quick demo and job done. Thank you - So, upfront process is a nightmare and lots of wasted time and calls. To a point I decided I wanted to cancel my order. Installation is quick and a great service. Does it work and is it reliable? Holding my breath!”

Helpful Report

Posted 4 years ago

“Very Nice Installation,but the unit kept tripping out,it took a couple of months to diagnose the problem.First a new unit was fitted,which didn't cure it,then they had to come out again to fit a new trip switch which has cured it.The app for scheldule charging is rubbish does not work on my mg ev.”

Helpful Report

Posted 4 years ago

“Let me start quickly with: contacting BP by email or phone is almost impossible! We ordered new EV from dealership and they passed our details to BP chargemaster and said they will be in touch. BP contacted us 2 days later and asked lots of questions and said they will send me application form shortly. Quickly off topic: We could have installed unit at home, but we would have to pay for digging up the road which would costs us £ thousands and also be inconvenience to all neighbours, so we asked if we can install it at parents house. BP response was not a problem. I received email 2 days later with OLEV claim and application form to fill in with all numbers and pictures. I filled in OLEV claim and sent off all pictures in application. I received email 2 days later saying that there is problem with OLEV grant, because it's different address and unless we provide proof of address that we live there we can't claim OLEV... But we were told it's not a problem... Waiting on response. 1h after I filled in application, I received email saying, that they can see I filled in application but only uploaded 1 picture instead of 6...even though I uploaded more than 6... I replied straight away and sent ALL required pictures. 1h later I received email saying , that they can't open pictures I sent and to send them in multiple emails. I replied straight away with multiple emails with pictures. 1h later I received email saying application is almost complete just waiting on confirmation from OLEV. I replied I would like to pay £350 because looks like we can't claim OLEV. 5 minutes later I received email with link to make payment. Made payment right away and asked when I am going to receive phone call to book installation of unit. This was on Friday and response was, I will get phone call by latest Monday! This was LAST email from BP. I mentioned how often I received response because after I made payment I received no response to any further emails from BP! It's now Tuesday and I didn't get phone call by Monday so trying to call BP early. 45 minutes on hold with no answer. Trying again later, 15 minutes and someone answered...Someone will call me within couple of days, excuses because of coronavirus... Can't make 2 minutes phone call because of coronavirus...Yeah sure It's now Friday morning, of course no one called. Someone answered after 7 minutes waiting, promising and assuring me 100000% that someone will call me today! Yeah... Now Friday 9pm I sent email to BP where is my promised phone call... Saturday 12pm still no reply... Calling to get refund, waiting 15 minutes for someone to answer, apologising that they are soooo BUSY they can't reply to emails or phone calls and all excuses about coronavirus. Got my money back, didn't get charger, but if you decide you want home charger I would strongly advise against BP Chargemaster!”

Helpful Report

Posted 4 years ago

“Charge point in but no App details or contact from company!”

Helpful Report

Posted 4 years ago

“The pre-installation and installation of the unit was excellent but I am very underwhelmed with the after service. I have had to phone on a few occasions to chase up a maintenance defect with the unit. There was an error with my first call which resulted in no app ref generated. I then had to chase a week later at which point this issue was sorted. I then had to chase for a date for the repairs. I then received a date which was 3 weeks after the initial issue. This is unacceptable when you rely on the unit to power your car. When I sent an email back to the lady querying the date I had no reply or confirmation and now I am left in limbo. Disappointed”

Helpful Report

Posted 4 years ago

“Installed quickly once car was delivered are delay by covid. But since then, I have not been able to get follow up help. I work I. The Nhs and cannot sit in long ph queues”

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Posted 4 years ago

“Excellent and efficient installation. The charger works well and is very simple to master. Service prompt. But I didn't really understand the issue of tethered or not - went for 'not' and suspect this was the wrong choice as in reality most charging is done at home. When away most chargers have a tethered cable.”

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Posted 4 years ago

“Still as poor service as before. Had a call on Saturday at 10.00 and was told that I would be contacted WITHIN 48 hours. Needless to say no such call has been received. As regards email contact, had an automated reply and since then absolutely nothing. Still not answering the phone so can't speak to anyone to demand a refund. This has to be the worst customer 'service' ever”

Helpful Report

Posted 4 years ago

“Professional installation”

Helpful Report

Posted 4 years ago

“Simply brilliant from start to finish. Great customer service. Absolutely fantastic electrical engineer installer. Well done to all, especially in these difficult times.”

Helpful Report

Posted 4 years ago

“Is ok and does what it says”

Helpful Report

Posted 4 years ago

“Chargemaster offered little help in determining possible siting of unit. Your electrician who came to fit it after I had spent heavily on another electrician wondered why he hadn't been asked to visit and survey the property, which would have saved me significant expense.”

Helpful Report

Posted 4 years ago

“Excellent service, fully informed of when the unit was to be installed, all work completed on time and to a high standard. No issues todate with the operation of the unit.”

Helpful Report

Posted 4 years ago

“Did what they said, charger works perfectly. Very happy.”

Helpful Report

Posted 4 years ago

“After only 4 charges my device had malfunctioned and the response from customer service is very slow. I’ve been waiting for about 3 weeks and had to spend £200 on a different cable to tide me over.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews