Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

“My charger effectively stopped working properly when an upgrade to the system was made in March and now the charger is searching the network before charging, well in theory . I made a call to the helpline today and was sent information about how to connect the system to my wifi, which I have never needed to do before. The instructions are incomprehensible to me. I just want someone to come out and sort it out. I am thinking of going to BP office to complain.”

Helpful Report

Posted 1 year ago

“I have been without a charger now for 3 weeks and still not getting anywhere. You have to wait for over a week for them to reply to emails and when you call the fob you off”

Helpful Report

Posted 1 year ago

“The worst ever company in UK to deal with, utterly gutted with their absolute no response customer service. It’s been 6 weeks we are without a working home charger. No one answers the phones or no reply to the emails. I’m making trips to public Charing points as no resolution in sight. What’s the point in having the warranty for 3 years if someone doesn’t even look into your issue for 6 weeks. It’s an absolute joke that this company is still surviving. Where to complain who to complain. Money lost down the drain. Hope this review helps someone, you will de 100 percent disappointed if you chose BP Pulse. One point to note if you chose the new installation option they’ll be super quick to take your call. If you opt for existing customer then please set aside minimum 2 hours of wait without any answer on the other end. And when someone answers the call l, they won’t give their name and the they say it’s the company policy.”

Helpful Report

Posted 1 year ago

Hello and thank you for your review. I am very sorry to learn that your home charge unit is not working. I assure you that we will follow up with any customer who reports a fault for a home charge unit or public charge unit. As the post is anonymous, I do not have any information to work from in order to investigate, please could you kindly reply to my private DM with the needed information. Rest assured, we will investigate this matter once we have the relevant home charge account information. ^Eugene

Posted 1 year ago

“Absolutely useless. Unable to enter reg no. Admittedly Internet was poor, but so very far from user friendly. I would give minus stars if I could.”

Helpful Report

Posted 1 year ago

Hello and thank you for your review. I was very sorry to learn that your charge session would not take place due to the poor mobile signal in your area. As discussed, I will report the issues to our network team relating to the mobile signal when using our charge points as I could not see any faults or any known connection error reports at this time. If you ever require assistance, please do feel free to call our customer care who are available 24/7. We have recently developed a relationship with Zap-Map. Any charge post reported via Zap-Map will be fed back to our Network team. My colleagues will investigate and take action where needed. The team will also make sure to provide an update via Zap-Map. I would strongly recommend using this process if you do not have the time to make contact with our customer care team. We look forward to keeping you energized. ^Eugene

Posted 1 year ago

“Welcome to the world of a fossil fuel producer with a very thin green washing veneer doing a shizen job at EV charging. Best use charging companies such as Instavolt, Osprey etc that have no fossil fuel baggage.”

Helpful Report

Posted 1 year ago

“This is the 5 time my charging unit is not working, I have done multiple times about what you've told me to do by by switching it off and on , but the unit is still not working, unit was bought by at the mobility scheme I am disabled also a suffer with me which is chronic fatigue syndrome, as I charge my car at night time to get the best value of it it took me three hours to figure out what is going on then I had to go out at 11 o'clock p.m. to charge my car up to make sure it's not the car and that is not because it was working, also the lady who spoke to us last time was very rude and told us next call out that we have to be charged I think the service is absolutely disgrace expecting me to go out and charge my car somewhere else and stand there for many hours while it charges, I will give this company no stars and I would refer everybody else not to go with them because I find them absolutely rude ,”

Helpful Report

Posted 1 year ago

“Why do you guys give people parking fine for using your machine Because of this reason I stopped using your machines. I asked for a receipt 2 weeks ago still no response and no one can tell me when I can get that receipt and because of your delay I have to pay them parking fine Case Number: 25451421”

Helpful Report

Posted 1 year ago

Hello Customer. Thank you for your review. I was sorry to learn of the delay in providing the requested receipt. We have not provided a response to your case 25451421 and attached a receipt as requested. Your case has been passed to senior management to review why it was that your receipt was not produced when you first requested it. ^Customer Care Team.

Posted 1 year ago

“As with many on here, the service and product are woeful. They install are charger at over £800 with a 2G sim, which a year later is useless, so you can't use the app and I need to take charge reading to recharge the cost for expenses. The help desk should just be called " The Sorry we can't do anything" they even suggested I get an electrician to came and install a new sim myself. I've called numerous times and I'm still waiting for a response, you are told they will email you then escalation reference, but you never get them. A total rip off and scam.”

Helpful Report

Posted 1 year ago

“Do not get a BP pulse Nome charger... Only works intermittently they send engineers out not at the appointment time so you are not in...the install is poor the certificate isn't relevant to my property and they won't supply a part p building control cert.”

Helpful Report

Posted 1 year ago

“Can anyone tell me if they've had the same issue with BP pulse payas you go app money been taking out of my stored bank card and put on my account when I havnt done this myself happend 1 day then again 3 days later surly there has to be an issue with the app if it's automatically taking money off bank cards that are stored”

Helpful Report

Posted 1 year ago

“I would highly recommend that you do not buy a BP Pulse home charger, I have been trying to get mine to work for 6 months and they still can't get it to work as it should, total rubbish. Neither will they come and remove it or replace it, an absolute disgrace.”

Helpful Report

Posted 1 year ago

“What a terrible company can’t overturn charge have never been able to do a time charge they come out with all kinds of excuses absolute rubbish would not recommend them to anybody avoid at all costs”

Helpful Report

Posted 1 year ago

Dear Customer., Thank you for your review and bring the matter to our attention. We would like to ensure the matter is address as quickly as possible, however the post is raised Anonymously which contents no information to allow us to ascertain which case your review relates to. Please contact our Customer Care team on: 0330 016 5126 (line is available 24/7) or heretohelp@bp.com for us to assist you directly and find resolution to the issues encountered. Safe Journey ^Customer Advocate Team

Posted 1 year ago

“Yes we are Motabillity customers too and it is on a 2g network that is non existent so we cannot use the charger at all , bp pulse have not done anything to rectify the situation and been really unhelpful, we are having to pay to get a different charger fitted, I Hope Motabillity take them to court”

Helpful Report

Posted 1 year ago

Dear Anna, Thank you for your feedback; we're sorry to hear of your experiences. Our Team will be happy to investigate and offer more support, we will contact you directly for more information. Your feedback is important to help both yourselves and the business improve the services we offer. Safe Journey Customer Advocate Team

Posted 1 year ago

“Very disappointed with bppulse. My charging cable got melted to one of their charging stations. Not only I had to wait a few days for someone to attend and unplug it, only to find out it can no longer be used (faulty socket caused damage to the cable), but also after 1.5 week (!) Of chasing they finally sent me a new cable - which is a cheaper replacement! Even though I made it clear I need original like to like cable as I am leasing the vehicle. I am still waiting for response, but considering I had limited use of car (as I couldn't chare it overnight) I occurred loss of earnings and additional cost for charging on more expensive fast charges. I am nearly £200 out of pocket because of them. Do they try make things right? No. Not even a dime of good will. No initiative to make things right. I can only advise to avoid their charging points if you don't want to be out of pocket.”

Helpful Report

Posted 1 year ago

“Hopeless home chargers - now on our third BP Pulse unit in 2 years. Has never worked properly. They show no interest in address the issue. Awful devices. Awful support”

Helpful Report

Posted 1 year ago

Dear Allan, Thank you for your review and bringing the matter to our attention and sharing the issues raised on the call today. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes. Stay Safe. ^Customer Advocate Team

Posted 1 year ago

“DO NOT BUY! If you just want a bog standard charger with no features then this is ok. If you require a “smart” charger with connectivity via an app then do not buy. The technology used is 2g (1990’s technology) so there is pretty much no connectivity. This means charging cannot be started and stopped remotely or charge speed changed. The reason I bought this was to trickle charge my car using my solar and battery plant as and when I had excess power I wanted to use rather than export to the grid. These units should be wifi enabled at the very least. This unit is not fit for purpose and I will be removing it very soon. On the subject of price and installation times, it took 8 months to install (with lots of emails and follow up inbetween) and cost was around £1000 by the time it was ready to use. BP Pulse need to update their technology and up their game. I wish I had not purchased one of their chargers.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear of your experiences with the charging units. We would like to ensure the matter is address as quickly as possible, however the post is raised organically which contents no information to allow us to ascertain which case your review relates to. Please do provide the additional information if you require further assistance (0330 016 5126 line is available 24/7 - heretohelp@bp.com ). ^Customer Advocate Team

Posted 1 year ago

“I had this fitted due to my motability vehicle. It will only charge at 4 kilowatts not 7 as I was told. Contacted BP pulse. What a bloody palava. Absolutely useless. I would get rid of it ASAP but because I'm with motability it is them who put the item in. What a load of rubbish they wanted me to check this that and the other. I told them I am disabled and have problems with dexterity. Didn't make a blind bitter difference. They just kept asking me to check on different items.”

Helpful Report

Posted 1 year ago

“We waited over 3 months initially to get our charger installed last year. Now our charger has not been working for past 3 weeks. Apparently they are now having problems with our model. It is guaranteed for 3 years, it needs someone to come out and fix it. We keep ringing for an appointment but they fob us off saying booking dept will ring us back, but they don't. We have two electric cars and this isn't good enough. Very poor customer service. We do not recommend them.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear of your experiences with the charging units. We would like to ensure the matter is address as quickly as possible, however the post is raised organically which contents no information to allow us to ascertain which case your review relates to. Please do provide the additional information if you require further assistance (0330 016 5126 line is available 24/7 - heretohelp@bp.com ). ^Customer Advocate Team

Posted 1 year ago

“Outrageous just never works ...second home charging unit installed in last 2 months .. Absolutely had enough last unit installed on Fri ... I spend most days talking to Bp pulse only when the tech guy gets involved there going to try something new.... Most times l manage to get one charge then back to square one.... Tried to tell me it was my charging cable its Not... This is definitely a problem with software . Bp pulse app changes things that l.ve never seen before then the next time l look there gone... This is outrageous, l have Absolutely no confidence in BP Pulse”

Helpful Report

Posted 1 year ago

“Outrageous BP pulse units are so unreliable Had a unit changed 2 months ago & another one today... Lucky for me l got one charge . Just got back, thought l would charge again.. Again stoped communicating with unit.. This is getting beyond a joke now l spend half my life contacting BP pulse, And eventually when IT department calls me and BP pulse say they are trying something different with there software then again it works. They have said it could be my charger took it volkswagen and fine.. There app is constantly changing or something new appears ... Anyone else experiencing software issues”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear of your experiences with the charging units. We would like to ensure the matter is address as quickly as possible, however the post is raised organically which contents no information to allow us to ascertain which case your review relates to. Please do provide the additional information if you require further assistance (0330 016 5126 line is available 24/7 - heretohelp@bp.com ). ^Customer Advocate Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

bp pulse Reviews