bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible company. I try to use BP pulse to charge my Car and charged me full amount on my card. Its been three months now trying to get refund. I can imagine there are many others who have been charged full amount and every time i call get different answers from customer service team. Never seen this kind of terrible customer service they provide. They also try to change the topic and if they have no answers they will divert you to go their website for details, they ask you a lot of question, every time the come back to you with new and new question. i will never recommend those people or this company. they are a time waster Worse company that I have seen in my life No respect to customer”

Helpful Report

Posted 3 years ago

“this is rubbish. I have had more trouble with the BP Pulse Homecharger than any other aspect of switching to an EV. They have one man installing all chargers for the whole of Scotland ( at the time of my installation June 2021. The radio signal that controls the timed charging is totally unreliable in my area despite being told repeatedly by BP that its fine. I am unable to change the electricity tariff in the web version or on the older phone version of the app meaning that the figures given for cost of charge are inaccurate. Multiple calls to BP Pulse over the last 6 months.... improvements virtually none.”

Helpful Report

Posted 3 years ago

“Absolutely terrible company. Been trying to get the chargemaster unit commissioned for 15 months! Can never get through to the right person. always passed from pillar to post. Just tyring to get a refund now. Don't be tempted to use them because of the BP name.”

Helpful Report

Posted 3 years ago

“never ever recommend this company they are not responding , they are never answer phone, they ask you a lot of question, every time the come back to you with new and new question. i will never recommend those people or this company. they are a time waster they take you 1 year to install the charge master they are never on time they are respond email after 3 months customer service just rubbish they are let you down , they are very professional in wasting time”

Helpful Report

Posted 3 years ago

“,I am extremely disappointed with this service. I have problems almost every time I try to use BP pulse to charge my BMW i3. The charging point either is out of service or busy. The prices have risen steeply recently. There are 2 charging points nearby only and they are never available. This is a great discouragement to use electric vehicles. Today, yet again, has been an extremely exhausting attempt at charging my car. I added £40 to my credit with BP Pulse. I then waited 40 minutes for a car to stop its charge at point 24151. The other point was also unavailable. Eventually I attempted a charge through the app. It did not work and stopped during safety checks. It could not detect my vehicle. I tried to charge as a guest, with my credit card. The same happened. I then called the helpline and waited another 10 minutes under bucketing rain, while still fiddling with the machine, mobile phone and credit card. Eventually someone answered the phone. They tried from their end 3 times. The same thing happened. I connected and reconnected the car every time. The machine would not detect it. I was told it was because it was wet. Then he did a system reset. Still the same result. Over 1 hour later and here I am, charging the car at an ESB charging point. There is nothing wrong with the car. There is definitely something wrong with your charging point. My nerves are now frazzled and I have a long journey to make. Not good. I'd like to understand how your services and availability can be this bad and scarce. I'd like an apology and some gesture of goodwill. I am extremely disappointed with your company and expected a service that is user friendly and available. There is absolutely no point getting an electric car if this is the way forward. Appalling and traumatic to say the least. I look forward to hearing from you.”

Helpful Report

Posted 3 years ago

“Worse company that I have seen in my life No respect to customer Delay Ignore all complaining No way to talk to higher that reception No one from their staff can do anything , just send email and sit and wait till they can deal with it We are family with motobility car , ignored us for more than month and still waiting for them Not able to complain They can’t keep their promises They don’t have any answer to your complaint”

Helpful Report

Posted 3 years ago

“Homecharge units are a joke. These people never remedy any issues, the best you can get is a replacement with another faulty unit. They have no idea why their own units do NOT work as 'Smart' chargers. Sub contracted 'engineers' are just meter installers and they can do nothing to fix problems. The problem with these units is very obviously the signal from the server to the individual units hence the 'scheduling' app does not work......I can gather that so why cant BP ??”

Helpful Report

Posted 3 years ago

“Do not use this company. Avoid like coronavirus. Took 9 months and multiple costs to me to before they installed a charger which broke down within 2 days. It has now taken over 3 weeks for them to send out an electrician to be told he does not have the part he needs and won’t get any until the new year. This will be way over 5 weeks”

Helpful Report

Posted 3 years ago

“The charger is unusable if you want any control over it whatsoever. The SmartCharge app is terrible. You're supposed to be able to set up schedules to take advantage of cheaper electricity yet this does not work. You're supposed to be able to choose the charging speed, again this does not work. To top it all it reports it's not plugged in yet on the same screen says it's charging. As for the customer service, you just can't get an answer. Currently costing me £4 to charge my car instead of just 25p because we can't schedule it. I have to set an alarm to switch the unit on after midnight by the mains switch. Wish I'd never had this piece of junk installed.”

Helpful Report

Posted 3 years ago

“DO NOT USE BP AS A HOME CHARGER If I could give 0 stars I would. Absolutely disgusting customer service. My issue is still unresolved even after requesting contact from team leaders or the complaints department. Abysmal.”

Helpful Report

Posted 3 years ago

“Don't buy a home charger. After 3 years you have no warranty another 3 months and the charger caught fire. Polar are not bothered but now you have to fund another charger and cable. No sorry this shouldn't happen just out of warranty not our problem.”

Helpful Report

Posted 3 years ago

“Device has not been working for some months according to online reports. Location RG75UP. Called CS reset again, called again tried remotely still error 8c. Tried both different plugs one gave 7.5 charge, called CS would not waive the 90 minute rule. Hang on your devices are not working correctly I signed up and almost out of charge and nearest charge station 10 miles away. Very poor service, not a good look.”

Helpful Report

Posted 3 years ago

“Terrible company to deal with after many phone calls and emails over a period of 6 weeks + still do not have a card to operate charging points”

Helpful Report

Posted 3 years ago

“Home Charger This is the worst customer experience I have ever encountered. Where do you start? -The order process is convoluted. -The survey requires electrical knowledge but they want you to do it. Several times. If you ask for them to actually use an electrician to do an electrical survey then its an additional fee -The communication is appalling. Taking over a week to reply to emails and sometimes not at all -The call centre staff have a script. "I am sorry to hear of your issues... I will try to resolve it by tomorrow and call you back regardless" of an update .They don't. -They engaged the DNO for a load check and then sat on the invoice from SSE for 2 months. The invoice, in their name by the way, that I only got to see after 3 more calls, a further complaint and several emails -The complaints team don't investigate the complaints and don't look into the records of previous conversations before trying to shift blame. Don't waste your time there. -The installers no-showed and then BP Pulse denied all knowledge of a booking! -The installers finally arrive and perform a terrible job with crossing cables, an unnecessary isolator install and didn't even clean up after themselves. -The app is something from 10 years ago and hasn't been updated in a year (check it out on the app store for its own 1 star review) -The entire process from start to finish took 9 months. Yes we humans can create new life in less time than BP Pulse can install a charge point and its probably less hassle. This is just a summary. If you are thinking of buying one - don't If you are getting it for free - pay elsewhere.”

Helpful Report

Posted 3 years ago

“There is a shining light to my story and that is Nathan J. The most competent and rational employee at BP Pulse. He should get 5 stars. After 4 weeks of major frustrations Nathan did all he could to ensure a new card was sent out me. He followed this up with a email and a phone call. What a breath of fresh air - after dealing with ill trained staff on a daily basis, sometimes more that twice a day. I lost my card a month ago and local the charge points aren't recognized on the appt so I have to phone and ask for a remote start. I have called so often I now recognize the voices of the staff, the majority of which can not begin a remote charge and precede to tell me - 1.the unit is not working (even when there is another car attached and charging) 2.it is a 'charge your car' point and I can not use it, even though I've been charging my car at that same point for 2 years. 3.cut off when it doesn't start and the call handler can't explain why. More staff training is definitely needed. Not one member of the team I spoke to could transfer me to a supervisor. I have sent emails to the helpline - no one has been in touch. I have sent messages on twitter - no one has replied. I feel that Nathan J will move on to bigger and better things, there is only so much sorting out other peoples mess can take. Serious BP Pulse get your act together and please do not use COVID as an excuse for such poor service.”

Helpful Report

Posted 3 years ago

“First thing I would like to start by saying this is the worst company I have EVER came into contact with. We had a BP PULSE home charger installed 3 months ago while we waited for our new car on order. Once the car arrived I thought I could now relax and get on with charging my new vehicle with no worries. Oh boy was I wrong.. The charger fault light came on straight away and have not worked since. I noted BP PULSE of the issue we had with it not working on several different occasions. Everybody at BP PULSE is completely incompent. I have had the phone put down multiple times on me after waiting in the que. I have heard long conversations of staff having about other staff in the background not realising somebody is on the other end of the call. I have had someone ring me for something totally unrelated to the matter. I was told i would get a phone call back within 2 weeks and it has been a month now and no call back to tell me when an engineer could come and take a look at the faulty charger. I am relying on going to tesco to use a 7kw charger as you can imagine how tedious this is as you would have to sit there for the entire day for a reasonable amount of charge. I am at my wits end with this company and I can see that everybody else that have used them has had similar problems. My advice to anybody thinking of using BP pulse to avoid the company like the plaque. I promise you that you will have nothing but problems. Save yourself the hassel and go with someone else Terrible company. If i could give 0 stars I would. AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“Horrible company with useless agents. It’s been 5 months since installing the unit and it has never worked, STAY AWAY FROM BPPULSE.”

Helpful Report

Posted 3 years ago

“I have a home charger from BP that trips the house electrics when I switch it off or when the car charge is full meaning we cannot charge overnight. The charger is within warranty so between my wife and I, we have contacted customer service 8 times and after being hold for approx 20 mins each time, we are assured an engineer will be in contact shortly. Not once has this happened. The level of service has been shocking and each time we have asked the issue to be escalated we have been told this is not possible. We are so disappointed with the level of service and are telling friends and family to give BP chargers a wide berth.”

Helpful Report

Posted 3 years ago

“This is around the home charger. Do not buy. The scheduling tool hasn't been working since April, therefore costing me around 3x as much to charge. Iv registered numerous complaints and requested a DSAR and still no one has ever called me 5 months on!!! Every time I call they promise the world and do nothing!!”

Helpful Report

Posted 3 years ago

“I have attempted to use the BP pulse chargers at Waitrose Worcester on approx 6 occasions in the past couple of months. They have never worked first time, I have had to contact customer services each time to either get the charge started or to initialise the charger. Get through to customer services is nothing short of a joke. Today was the worst experience - I had to contact CS to get the charge started and then it would not stop. The charging cable would not disconnect from either the charger or the car. Again 15 mins to contact CS and another 10 mins to reboot the charger and allow me to remove the cable and get away. I will not be using them again or BP pulse”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,413 reviews