bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“I had my charger fitted via Mercedes offer. My app scheduling has stopped working and I have spoken to their team multiple times and every time they assure me that someone will be in touch with me within 48 hours and I am still waiting, I have followed this through with emails which have been ignored and never received a reply. Other issue for me was that the company did earth bonding under my flooring and I asked for pictures of their work because it’s not visible and once again in spite of my multiple calls and emails and their promises nothing has happened. I don’t know who to take it further for any action? Absolutely appalling customer experience.”

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Posted 3 years ago

“BP pulse the worst customer service I have experienced. I downloaded app and asked for opening of account and they took 7 days to accept and yet I haven't got the card so I can use on their charging station. Tried to call but only music. Now writing letter to CEO to refund my 40 pounds and cancel my membership as I don't think they want to do business.”

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Posted 3 years ago

“The application process is overly complex, and customer service is dreadful and fragmented. Can only deal with by email but replies can take 2 weeks. Would not recommend to anyone.”

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Posted 3 years ago

“Richard was very tidy and most helpful He made a very nice job.”

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Posted 3 years ago

“Awful service but really nice installers.I had an appointment for an install but they failed to give the installer the charging unit so he just did the rest of the work and said they will call me the next day with an appointment and they didn’t.sent emails with. I reply’s.two weeks later I called and explained and was transferred to the wrong department then to the wrong department again still with no answers.complete and utter shambles of a company.”

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Posted 3 years ago

“Very pleasant experience from initial application to final install. Team at BP did all the heavy lifting to make the application easy, customer service was faultless. The install team did a first rate job and left our home in a spotless condition. Very impressed with the engineer who explained the functionality and stayed with us whilst we initiated our first charge. Well done BP and associates.”

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Posted 3 years ago

“i have to say that i think BP pulse have been a bit clever on reviews. i have just cancelled my order for an EV charger with BP after months of dysfunctional communication . if you look at trust pilot it give a more realistic view of my experience https://uk.trustpilot.com/review/www.chargemasterplc.com”

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Posted 3 years ago

“Really great service”

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Posted 3 years ago

“Absolutely amazing service, great product, fast and friendly installation by an engineer who takes pride in there work, I can not recommend BP Homecharge enough to anyone looking for at buying an EV.”

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Posted 3 years ago

“I would strongly advise anyone considering a charger to go elsewhere. We only continued with BP Pulse as it was part of our Mercedes purchase. Customer service is non existent, failure to respond to emails, denial receiving photos etc and a process that took 3 months to have the charger installed. To top it off the charger has stopped working a week after installation and so far no one has responded after reporting the fault, although they still have a few hours left to respond from their quoted 48 hour time frame. How are you supposed to run an electric vehicle without a home charger if both the equipment and the supplier are unreliable.”

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Posted 3 years ago

“Four weeks after I was first in touch with BP Chargemaster, I am still waiting to hear about a date for installation. The customer service is dire - takes days to respond. The info you have to send in online is extensive and hard to find as a lay person. My car is now on my drive with no charging point and no indication of when I might get one. Seriously considering pulling the order and starting again with another company.”

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Posted 3 years ago

“Arrived on time, very helpful and explained everything. Would recommend”

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Posted 3 years ago

“Having this charger is AMAZING. It’s reassuring to know that it’s outside your house to charge your car over the night ready for in the morning. The guy who fitted the charger was very professional and even turned up early, cleaned up after himself and let me know everything that was going on. It only took 2 hours to fit also which was a bonus.”

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Posted 3 years ago

“Was kept informed about the process and timescales throughout. The installer arrived bang on time and was thoroughly professional. Great service - thank you.”

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Posted 3 years ago

“I would give 5* for the installer who was fantastic. Nothing was to much trouble. Spent time with me to work out where best to place the charger and took time after installation to talk through how it works. The initial service for the application process was poor and took me chasing on a daily basis to get an installation date some 6 weeks after first applying and 3 weeks after getting my EV. Every time I rang I was told a different story it was so frustrating. I’d give this element of the service 3*. Finally the unit itself and the app that you should be able to programme to start and finish at specific times (to take advantage of cheaper electrify charges) well quite frankly it doesn’t work. Not sure how to fix and I hope someone reads this review and gives me a contact number to call to try and fix.”

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Posted 3 years ago

“The installer was superb in every way. He respected social distancing and the cleanliness of the house. He simply got on with his work quietly and efficiently. Have only used the point once to date, but so far, so good.”

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Posted 3 years ago

“I filled in the over-complicated online form and took and uploaded all the requested photos promptly. I thought I was lucky in that my installation was scheduled only a couple of weeks later and was carried out by very friendly and apparently efficient electricians. However, the circuit board inside my house noisily trips 20ish times a day leaving the charger powerless for a while and I cannot get through to bp to tell them about this problem which Western Power Distribution say is down to either an equipment fault or an installation problem. Luckily I don’t pick up my new car for a few weeks so I’m hoping to get it sorted before then if bp will only answer their phone!”

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Posted 3 years ago

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Posted 3 years ago

“It took 3 attempts to get fitted if the first person that came looked for all things that needed doing then it would of been done 2nd time round”

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Posted 3 years ago

“Prompt service arrived on time.friendly installer no problems.wpuld recommend to others wanting this product.job well done.”

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Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews