Chewy.com Reviews

Name: Chewy.com
Rating: 3.69

3.7 Rating 578 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 27th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a frequent customer who has spend hundreds and hundreds of dollars with Chewy.com. I just tried to order some food during their blue box sale and was advised that I do not qualify because I am an existing customer. How about that!!! Called chewy and the gentlemen I spoke with was of zero assistance. Guess if you are a good customer, you are not entitled to any sales.... Wow, what great customer service...”

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Posted 2 years ago

“If I could give this company minus 10 I would. I have a animal that has a disease that requires daily medication. I ordered the RX 8 days ago. My veterinarian faxed ,emailed and even okayed it over the phone after I called numerous times and they told me my veterinarian never got ahold of them. Someone is not doing their job! And in this situation could be fatal to a animal. I will not be using them again I will pay the extra to get it through my veterinarian and know I will have it. Customer service seemed very unknowledgeable about any of it. Not professional what so ever.”

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Posted 2 years ago

“We have been using Chewy for many years for my cats prescription cat food and our dog treats and toys. Their customer services has always been exceptional. Most recently, we have to put our beloved Elvis down. When I reached out them about his unopened bag of prescription food, they returned the funds to my bank and ask that I donate the bag of food to a vet or shelter. Then the very next day I received a beautiful arrangement of flowers from Chewy.com with their deepest condolences. I would have NEVER expected that from a company, but Chewy.com goes above and beyond. They truly are all about pets and their owners. I think many other companies across America could learn from Chewy.com customer service. I can't say enough good things about this company. Am so grateful to have such compassion people reach out during our families difficult, grievous time. Thank you Chewy.com! Much love!”

Chewy.com 5 star review on 15th June 2022

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Posted 2 years ago

“Chewy is by far to buy anything for your pets. Customer service is great!!!!!!!!!!!!!! My last order i ordered 2 boxes of slide cat litter. I ordered it Sunday afternoon and had it Monday afternoon. You can’t ask for anymore than that. I could write for hours how good Chewy is, but take my advice, Chewy is by far the best website I have ever used by far. Also any order over $50 is free shipping!!!!!!!!!”

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Posted 2 years ago

“Chewy has supplied our baby Bella with treats, food , and medications for many years. When we were unable to order her Royal Canin Hydrolyzed Protein canned food from 2 of our Vets and Red Bank Hospital, Chewy came through. Unfortunately, we had to say goodbye to our Bella last month. We had a full case of her food and a prescription on the way. I called Chewy to explain our situation, and they were very caring. They offered condolences and said they were going to credit our account. They couldn't take back the food and said to donate it to a shelter. We gave it to the ASPCA of Atlantic County. They said they would send a return label to send back the prescription, but they understood we were grieving, and said we didn't have to return it. We returned it. 2 days later, they sent fresh flowers in a vase with a sympathy card. There is no better company than Chewy!! We love you Chewy! Thank you!!”

Chewy.com 5 star review on 14th June 2022

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Posted 2 years ago

“Tried to contact fraud department over potentially account (phone with customer service on 8 Jun 2022 @1108 am). No way to really resolve without divulging further personal info. Approached by order number 1205996257. Company on notice. Hope it stops real soon, like now.”

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Posted 2 years ago

“Chewy has been a great resource for all pet supplies. They have great people working for them. Especial thanks to Angelique for her kind words and thoughts after we lost our sweet Daisy. Thank you for the lovely flowers!”

Chewy.com 5 star review on 1st June 2022

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Posted 2 years ago

“Chewy has a wide selection of items for our labradoodle and I know the order will arrive on time with quality products. I like the bouncing trucks on email advising me when our order will arrive. And if you're a dog owner, of course your order should come from a company called Chewy. Judy S”

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Posted 2 years ago

“To order a prescription product, you can choose "call my vet" or "mail in the script" but "call my vet" does not work. Not even going to try "mail in the script" because customer service is too oblivious to my order. Chewy- too big to care.”

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Posted 2 years ago

“This company is amazing! We have provided us with special foods, treats, and medications for our dog. The customer service is excellent, everyone is always friendly, upbeat and willing to help. Unfortunately, our sweet pup died unexpectedly. With one phone call (and a very sympathetic employee) our auto ship Food and treats were taken care of. The very next day I was floored to come home to a condolence flower arrangement. FROM CHEWY’s. From the bottom of our hearts. Thank you 😊 Highly recommend!! Top notch company!!”

Chewy.com 5 star review on 26th May 2022

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Posted 2 years ago

“Got an email that an auto ship order was placed that wasn't something I ordered. Called customer service, immediately got a person on the phone, they cancelled the order, identified how my account was hacked and refunded my money within five minutes! Combine that level of excellent customer service with the convenience and prices and I am a die hard customer!”

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Posted 2 years ago

“Just caught this on NextDoor app and had to give Chewy a shoutout. This company has also had me donate food my dog didn’t like to local shelter and replaced for free (some may have been given to homeless with dog by side). Phenomenal company, well prioritized.”

Chewy.com 5 star review on 21st May 2022

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Posted 2 years ago

“After losing a pet we tried to return the unopened chewy box we received. They instructed us to donate the products and promptly refunded the invoiced amount. Several days later this came in the mail.”

Chewy.com 5 star review on 19th May 2022

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Posted 2 years ago

“I have had incredible difficulty getting medication from a very sick animal. After going back and forth with my vet and chewy SEVERAL times and placing an order 3 times, they still messed up the order. I STILL have no medication for my sick animal. I called today and they refused to do anything about it. Now when I went in to process a return on an incorrect order they disabled my account. SAVE YOURSELF THE TIME AND ENERGY AND ORDER ELSEWHERE. Incorrect Order and HOURS on the phone on MULTIPLE OCCASIONS”

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Posted 2 years ago

“They are so fast!”

Chewy.com 5 star review on 18th May 2022

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Posted 2 years ago

“I am looking at some reviews regarding chewy. It's funny how when people don't get exactly what they want they want to complain. Considering the fact that covid has affected several businesses including shipping companies like FedEx and UPS. People need to quit complaining about the shipping time frames and think about the fact that companies are experiencing shortages with drivers. So of course the shipping time frames may take a little bit longer. A lot has changed over the past 2 and I have years. Chewy has outstanding service but the problem is is that they cater to their customers in the one time that they have an issue they want to post a review like the company is bad. I have an issue with that because as a chewy customer myself the service is always been outstanding. If you've been getting great service most of the time did you been buying from this company please don't complain if you have an issue all of a sudden. Things happen if you don't like it then go to Amazon! See how great the service is then LOL”

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Posted 2 years ago

“I have been a customer of Chewy.com for many years. Within a month, two orders were reported as delivered but did not. The hassle of getting my money refunded as well as getting my pet supplies in a hurry elsewhere has led me to the decision to permanently buy elsewhere. Too bad Chewy. You lost a good customer for life.”

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Posted 2 years ago

“NOT THE SAME Chewy! 1-3 day delivery is a LIE because they put it on a truck cross-country to save themselves profit. Then expect to BUY customer loyalty with rebates once you complain. After 15 years of loyal service with them, some corporate level change has removed that human touch that had me always choose them above the competition.”

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Posted 2 years ago

“This company is in first place! For charging the most. They are CRAZY greedy and overcharge EVERYTHING. If you can find it somewhere else? Do.”

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Posted 2 years ago

“Sadly, our fur baby Cheetoh recently passed away. He brought so much happiness to our home. We miss him very much. When I reached out to Chewy in regard to returning some product, Janis R. was so nice and understanding. They refunded me for the product and told me to donate it to an animal shelter. A non-profit will benefit from your kindness. They took the time to seek out a florist near me, ordered flowers and sent a note. We never expected that. Thank you so much for your generosity. What an amazing company!!!!”

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Posted 2 years ago

Chewy.com is rated 3.7 based on 578 reviews