Chewy.com Reviews

Name: Chewy.com
Rating: 3.69

3.7 Rating 578 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 27th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chewy.com provides the best customer service for you, your family and your loving pets! Any questions or concerns you may have they’ll gladly answer and help you find a solution! As Sierra did for me this morning! Thank you Sierra! Truly amazing and grateful for your patience, kindness, and assistance with my recent order for myself and my soon to be 1 year old (February 8th)! Great Pyrenees/Redbone Coonhound “Gus!” I rescued him all the way from Arkansas last May. He arrived to Rochester, NY just 2 days before my second breast cancer surgery last June. He was only 4 months old. My son introduced us to purchasing items for him since we’ve had him in our lives. His dog is my grand dog “Moose!” Catahoula leopard, who was also rescued, five years ago! I love getting him gifts or gift cards from Chewy too! The deliveries are prompt. But overall I really love the customer service you provide for me and my family! These two dogs know when a Chewy Box has arrived and they’re fully aware it’s theirs!! Overwhelmed with excitement! : ) lots of love and laughter!”

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Posted 2 years ago

“I normally would give Chewy five stars for customer service and quality of products. I am giving three stars for lengthy delivery times. I used to get my orders within a 24 hr period but now it's days up to a week long to receive my orders. Disappointed.”

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Posted 2 years ago

“Order issue , not fully resolved last week . Today’s, service rep , Jennifer, took time to listen , friendly , no hurry to solve problem so she could move on to next customer. Step by step process . Showed Interest in myself & my pets . . Made me feel valued as a Chewy customer”

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Posted 2 years ago

“Chewy is such a great and compassionate company. They heard about my dogs passing and surprised me with a bouquet of flowers.. I will be a customer for life.. I wish more companies were the same as Chewy.com”

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Posted 2 years ago

“I've always said Chewy has the best customer service. I'm so touched that the sweet girl I spoke to about my Jasmine's passing sent flowers to my home. Much love sent back your way Canitra, what a beautiful kind soul you are ❤ Truly, Jasmine's Mommy”

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Posted 2 years ago

“My girlfriend orderes from chewy. This place has got horrible lately can't git anything ontime .There delivery drivers evidently aslo think that my either the Flowerbed is to walk thru or that my circle driveway is a frkn race track.”

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Posted 2 years ago

“I used to use Chewy for all my dog and cats foods, meds and supplies. Service on meds became more of a hassle and orders cancelled by timing out and availability issues. Now I am running into the same issues with stock on food. I have had to change brands three times, and maybe it was partially a suppliers issue. It used to take a few days to get the order, now it takes two weeks. I want more reliability. Their prices are not always the best either. I will shop and give the pet store my business Chewy lost a long time customer.”

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Posted 2 years ago

“Rude costumer service representative!!! Did I say rude, I meant VERY RUDE! We will be looking into a different company to handle our mesely $500 a month orders!”

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Posted 2 years ago

“I've been a loyal Chewy's customer for the past 5 years, and I've always been very happy with their customer service and on-time shipping/delivery. Over the past year though, this has drastically changed. Shipping went from same/next day to taking up to 3-4 days. When you call to inquire about shipping estimates, you get rude and defensive representatives chock full of excuses (Yes, yes I know …. Pandemic-related delays. When does that umbrella excuse stop being "a thing"). My orders from Chewy's are for PRESCRIPTION dog food, for my dog who has pancreatitis and can't eat anything else. It's obvious Chewy's could care less about the urgent nature of their orders, but WE care and their lack of urgency, responsibility and civility are unacceptable. Shape up and take responsibility for your unprofessionalism Chewy's …. You're not the only game in town.”

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Posted 2 years ago

“What a wonderful Company…. That sfaff is very attentive and always making at ours baby are doing well… recently my long-haired Chihuahua passed away on December 25 , 2021 . I went to cancel my auto shipment of my beautiful Pandora 😞. I wasn’t asking for a refund i, I just wanted to cancel the order, Chewy canceled the autoship, didn't charge us and also sent a lovely flower arrangement as a condolence 😞 thank you so much Chewy….. Chewy is the Best of the Best they really love our Furry friends 🐾 Thank you again Best regards Happy 2022 Carlos Santana”

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Posted 2 years ago

“You cannot ask for a better company. Who else sends flowers when your pet passes and gives you a credit for food to donate?”

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Posted 2 years ago

“This is literally the BEST COMPANY EVER! I always have top notch customer service, can quickly get a rep on the phone, they are always helpful & pleasant, & on top of all that Chewy has the best products, prices, & fast delivery! Recently, they blew me away & sent me flowers & a card for my dog Ryli that just had to be put down. She was a beautiful Havanese & amazingly was just under 22 years of age-(in March in 3 more months it would have been 22 years. I was eating an early dinner & then out of nowhere there was a knock on the door from a flower delivery service-(this was less than 24 hours after I spoke to their customer service rep.-David that these flowers & card showed up. It truly warmed my heart, & I greatly appreciate it! Then to top it all off, today I get another delivery from Chewy-(which is a memorial picture frame for my beloved dog Ryli)! I can’t say enough about how great this company is & how much I appreciate their kindness & excellent service!”

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Posted 2 years ago

“Always a pleasure to talk with them. Excellent customer service. They even care about humans!”

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Posted 2 years ago

“So I usually don't write reviews but this company is wrong. So about a year ago I ordered from them and their page says 3-5 day delivery. Well on that order it took about 10 days and when I called they said they were really sorry and couldn't explain why it was taking so long. So I have not used them again. Then last Friday (12/17/21) I thought I will give them one more chance. I placed the order and it was suppose to be here today (12/22/21) and guess what, NOT. I check the website because it had changed 3 times and as of today, it will be here on Sunday. So I called again and their link is telling them Monday now. So here we go again, almost 2 weeks for this order of bird food. REALLY GUYS. NEVER NEVER again will I use them & I don't recommend them either.”

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Posted 2 years ago

“To Dyanjray from Chewy.com, Came home today to find the most beautiful flowers and lovely note. The people at chewy are the most thoughtful I have ever met. Thank you from the bottom of my heart. Mollie would have loved them and I will continue to support and tell everyone how great this company and people are.Thank You, Mary Breslan”

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Posted 2 years ago

“3 weeks to get box of Heart Gurad. Order cancelled 4 times. No proactive action by Chewy pharmacy or Chewy. TS attitude. Not our fault. point fingers. No return phone calls. No proactive measure, just TS! I wont do any more business with their pharmacy. They endangered my Goldens at worst. at best went over due date necessitating blood test and vet visit. service is an anathema to Chewy. Corporate phone number786 320 7111. j walton”

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Posted 2 years ago

“Chewy’s was once great; now they just don’t seem to care. Buy a toy for your dog at Christmas but, do so at least three months in advance or there will be no Christmas present (at least not until after new year; if at all). Their employees have a script they read or they really could care less. Either way, I’ve been waiting over a week for dog food and although it says out for delivery, I never receive it. It’s unfortunate but, lack of caring and customer service sure seems to be the “program “ in what must be their employee orientation program.”

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Posted 2 years ago

“We started using Chewy for the prescription dog food one of our dogs needed in 2017. We then added the monthly prescriptions that both of our dogs needed. Customer Service was always friendly and patient with me as I learned to navigate the auto shipments. Yesterday I asked that they remove us from their emails, due to the passing of our last pet, he was 16 1/2. They responded with condolences and compassion. They asked if I wanted to return his meds for a refund. But, I was brought to tears by the kindness of Danny from Chewy sending flowers for our loss. Thank you, Chewy, Danny from Chewy, Ismael G. from Chewy, and Andrea B. From Chewy”

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Posted 2 years ago

“I tried numerous times to get a Rx, my vet faxed the Rx several times and chewy did NOTHING to assist the process. Not helpful at all. There was nothing I could do because i spoke with the owner of my vet and he personally sent in the Rx and Chewy still did nothing to assist.”

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Posted 2 years ago

“Bad customer service!!, they are completely lost, ordered an item will be going back!”

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Posted 2 years ago

Chewy.com is rated 3.7 based on 578 reviews