Complete Care Shop Reviews

Name: Complete Care Shop
Address: 330 Four Oaks Road Walton Summit Centre, ,, Preston
Rating: 2.33

2.3 Rating 385 Reviews

32 %

of reviewers recommend Complete Care Shop

Company Reviews

Questions

Metrics

2.3

Based on 385 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

03330 160 000

Email:

digitaladmin@nrs-uk.co.uk

Location:

330 Four Oaks Road Walton Summit Centre, ,
Preston
PR5 8AP

Write Your review

Tell us how Complete Care Shop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Complete Care Shop 1 star review on 9th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to having a knee Injury,I needed to order 2 high seats for my Toilet.They did not take Long to arrive and I am highly delighted with their Quality and I will definitely be using this company again.”

Helpful Report

Posted 5 years ago

“Disgraceful delivery service. Happy to take your money yet do not deliver the service they promise or the product you paid for. Will not be using again.”

Helpful Report

Posted 5 years ago

“Order placed 25/2/19 for 5 products but only 1 delivered. Low stock levels due to Warehouse move blamed for delay in processing balance of order. Have emailed 3 times since then with no response received. Will be opening PayPal dispute as it’s now 3 months since placing my order!”

Helpful Report

Posted 5 years ago

“Will never use this company again!!!!! I used them once before a couple of years ago and the delivery took over 3 weeks . Tried them again and it's now almost 6 weeks and I've had no communication from them and no delivery . I phoned today to ask for my money back and was told my parcel was on it's way........followed by the same excuses they gave me 2 years ago about warehouse problems for their disgraceful delivery timescales . Not good enough ! AVOID THIS COMPANY .”

Helpful Report

Posted 5 years ago

“A hopeless experience. Order placed and money taken on 25.04.19. Sent 1st email 06.05.19. Reply next day saying they would investigate. No more action. 2nd email 12.05.19 asking for urgent information. No response. Tel call 22.05.19. Told that 1 minor item out of 6 was out of stock. They usually hold back the whole order if one item is out of stock but why don't they inform the customer?! I asked for my money back. This may take up to 10 days! Let's hope so. This would have zero stars if I didn't have to click on one to activate the reply.”

Helpful Report

Posted 5 years ago

“appalling company!!! bought items for my disabled mother and because they were unsuitable returned the goods within 2 days. 5 weeks later we are still waiting for the refund. Have spoken to them 4 times now, every time i have been promised that the money back will be back in my mother's account by the end of the week. All lies - please avoid using this company. I will contacting Trading Standards and Watchdog now”

Helpful Report

Posted 5 years ago

“to all dissatisfied customers please get in touch with watch dog i have just done this maybe they can stop this awful company robbing us”

Helpful Report

Posted 5 years ago

“Ordered a wheelchair a month ago. They e-mailed about a delay due to warehouse move and promised a refund if we wanted it. We e-mailed to cancel, they've never replied, never refunded and when we called them we were in a queue for 10 minutes before being cut off. We ordered elsewhere and got a wheelchair the next day. We are fortunate we could afford to buy another whilst we try and get our money back from this firm who appear to be in complete chaos. A bunch of complete amateurs who should not be in business and distressing on old and vulnerable people with their incompetence.”

Helpful Report

Posted 5 years ago

“I am so disappointed with this company, I returned an item within 3 days of receiving it , when my mum hadn’t received her refund over 2 weeks later I called the company to see what the hold up was, they told me they had never received the item , I then had to trackbthe item with a courier , the item had been delivered and signed for !! So I had to get back on the phone which is a complete waste of my time as they keep you waiting for ages ! When I finally got through I spoke to Laura who promised me she would get it sorted out and send me an email, guess whet ,,, no email and no refund! Disgusting to take a pensioners money and not refund it is unacceptable, I am now about to get on the phone again, my next call will be to trading standards !”

Helpful Report

Posted 5 years ago

“Sadly I haven't received the over chair table I ordered for dad on 23/04/19 though the £89.95 was taken from his bank account with alacrity! We have not had an order acknowledgment, dispatch email, the item or a missed delivery card from any courier (though dad is housebound so is in). Three email requests for a refund have been ignored - the first response just said 'sent by parcelforce' no tracking, no mention of investigating, no response since. The word fraud springs to mind!!”

Helpful Report

Posted 5 years ago

“Ordered a walker for my dad month later still not delivered. They never answer emails or calls. Asking for a refund don’t hold out much hope. DONT USE THIS COMPANY. I will b contacting trading standards”

Helpful Report

Posted 5 years ago

“i wrote my review on this gastly firm but after reading all the comments i wonder why we all dont get together with trading standarders and stop this company from robbing us”

Helpful Report

Posted 5 years ago

“Terrible. After placing my order and paying for it, I waited two weeks for it to be dispatched. I eventually chased it, only to be told that the items aren’t even in stock! Then was told that my refund would be delayed. I understand they are moving their warehouse and they are a small business, but it is so easy to manage customers’ expectations and they are not even doing this at the most basic of levels. Very disappointing.”

Helpful Report

Posted 5 years ago

“Do not buy from this company - if I could give a zero star rating I would!! Item never arrived - they blamed a warehouse move but this seems to be going on for ages - well over a month. Did not reply when I asked for a refund. Thankfully I paid with paypal and so got a refund through them, AS THEY DID NOT RESPOND TO 2 EMAILS SENT BY PAYPAL. Very unreliable company, especially given that they are supplying to the elderly and those with disabilities.”

Helpful Report

Posted 5 years ago

“Items still not arrived after over a month, no communication from the supplier, I have have had to chasing I am now waiting for them to contact me they said 1-2 days we are now on day 6. Not a happy customer.”

Helpful Report

Posted 5 years ago

“They also trade as Coopmobility. They are scammers and con merchants prying on the elderly sick and disabled. Trading Standards need to step in .”

Helpful Report

Posted 5 years ago

“ordered rail to help me get out of bed they took my money but i didnt get my purchase refused to give me money back despite dozens of phone calls and emails disgraceful robbing disabled people”

Helpful Report

Posted 5 years ago

“I would not order anything from this company again, if there was a minus score I would have used it. I understood that the company were changing warehouse facilities, but not until after I placed my order. Received an email saying they were behind with orders and would update everyone on the Weds, then it was the Thurs. No update received, desperately needed our order of a wheelchair. Tried phoning several times(which just rang off after about 14 minutes and emailing several times. Wasn't getting any responses at all, so definately no customer service provided. I was getting extremely angry and frustrated, in the end I just emailed every email address I could find. Finally heard back to be told the item was actually out of stock. So 3 weeks later after I had placed my order I have had to order from another company (NRS) who within a few days the product has arrived, well impressed. So if you want good customer care do not use Complete Care shop”

Helpful Report

Posted 5 years ago

“AVOID. Ordered items, paid for items, no delivery and no refund despite numerous calls and emails! Warned them of our intention to refer to Trading Standards - still no response. Have since referred matter to Trading Standards and today have warned them that we will seek recovery of funds plus delivery charge plus interest. This is a failing company who promote themselves as a provider to the elderly and disabled for independent living. I am sure that given their customer base (a most vulnerable group), they will assume that no further action will be taken, given the court fee involved. However, we don’t believe this should be a barrier to exposing this company.”

Helpful Report

Posted 5 years ago

“Avoid this company placed an order no email to confirm rang the company 3 times and they cut you off half way through conversation and no reply to emails . AVOID.”

Helpful Report

Posted 5 years ago

Complete Care Shop is rated 2.3 based on 385 reviews