Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.76

1.8 Rating 330 Reviews

19 %

of reviewers recommend Cult Beauty

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Metrics

1.8

Based on 330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 29th September 2023

Anonymous // 01/01/2019

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“Cult Beauty have changed their courier service in recent months and the service is atrocious - on two occasions I have paid for next day delivery and in both instances my order has miraculously been ‘delayed’. My orders were then sent in separate parts over the course of two weeks, one being a sample in a huge box which is so wasteful. I am guessing this decline in service happened in tandem with the company being purchased by the hut group. Big corporations rarely care about maintaining customer service - it’s just a money grab. I’ll be purchasing my beauty goods elsewhere from now on.”

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Posted 2 years ago

“Ordered on the 14th February 2022,i have not received my orders, today is the 1st of April 2022.they are quite and rude when you send an email asking about getting your orders. They used to be good when using DHL now everything is wrong with that company, save yourself stress and money buy somewhere else.”

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Posted 2 years ago

“Not to be trusted! Instead of the expensive product I ordered they sent me an empty box (with a free sample in it) and playing games when I ask for a refund. DO NOT TRUST”

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Posted 2 years ago

“When DHL used to handle delivery, it was great but since Fed ex took over. Wow ordered 12 Feb, now 18 March no delivery No update since 9 March. Really disappointed at the courier they use. Cult beauty is a good online shop with the worse courier I miss the days when it took a week to deliver”

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Posted 2 years ago

“Wouldn’t recommend to anyone I received my order with two elastic bands around box so when I removed only 1 item was in the box all the rest was missing I’ve been made feel like a theif ! I asked for a replacement & was told they couldn’t ship to my address & they would refund me but were closing my account ive been left feeling upset & angry 😤 customers service was extremely poor so if anyone is thinking of ordering please think again I wouldn’t recommend cult beauty to anyone absolute joke ! 😡”

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Posted 2 years ago

“Worst online shopping experience ever. I placed an order with est. delivery date being 17 Feb 2022 - 22 Feb 2022, which was also the reason that I chose to purchase from them rather than any other local platforms. But shipping status hasn't been updated since 20/02/22. It is 11/03/22 , 30 days from when I placed the order. I will never shop from this platform again.”

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Posted 2 years ago

“Worst customer service ever. Wrong paperwork filled out for DHL so my package has sat a US Customs. Bad packaging so Ive received broken bottles. Items missing in other deliveries. I just found out they were sold to a huge company last August. So sad. They company has completely gone down hill.”

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Posted 2 years ago

“I ordered from Cult Beauty and my parcel have arrived in time and in good condition. My order came from UK to Sweden, i got notifications regarding the progress of my order. I was also in contact with the customer service via chat and they have answers my questions and inquiries swiftly. Everything went well for me, I do wonder why other people have problems with receiving their orders. I do recommend buying from Cult Beauty.”

Helpful Report

Posted 2 years ago

“Just don’t bother. It’s not worth the hassle. I have NEVER experienced customer service or anything like it and I have been buying things online for a long time. I have used this company on several occasions and some experiences were ok but to be honest it’s more hassle than it’s worth. They use a terrible courier service that have just been awful and I would go so far as to say I felt like I was accused of steeling the last time around. A month on and still have no answers, products or refunds… nothing but sassy attitudes and accusations. They got me to sign a legal form to say I haven’t received the products which I paid for and still NOTHING. Meanwhile a Lady out in another part of the city has got my parcel and the only reason I know is because someone has HANDWRITTEN my phone number on the front of the parcel (data protection which I normally wouldn’t care about was DEFINITELY forgotten about). I can’t collect it however because there is an ongoing “investigation” going on. Moral of the story: JUST DON’T BOTHER. Far better online Beauty services.”

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Posted 2 years ago

“Terrible. Avoid. 3 weeks in and still waiting for refund on items returned. Seems they don't know what to do or don't want to refund me.”

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Posted 2 years ago

“they didnt write the right address the order wasnt deliverd after almost 20 days and they dont want to refund me . worst experience ever. dont buy with them its a bluff ,its not a luxury shopping experience but a nightmare !”

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Posted 2 years ago

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Posted 2 years ago

“I waited 53days for my order. The "die expected delivery date" they give you, is so far from the truth. I planned my Christmas gifts according to their delivery dates, which should have been 16 December. Only received it 18 January. No help from Cult as to where the parcels are, and definitely no help from FedEx Cross border. I love the products, but I cannot understand why we have to wait that long. Poor service I think.”

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Posted 2 years ago

“Ordered 2 months ago and had to keep checking on my order....eventually it came. Thankfully”

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Posted 2 years ago

“Never again! Same problems as others. No order, no money.”

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Posted 2 years ago

“Parcel did not arrive, stuck at customs for last 7 weeks and absolutely no information from cult beauty or courier. Told to contact myself. Customs state that the courier should have been in touch. Initially Cult Beaty offered return to sender and refund then retracted this and said I had to sort it out myself. Very poor support. If shipping to Australia safer to use Mecca”

Helpful Report

Posted 2 years ago

“Looks like I am having similar issue to all customers who are reviewing Cult Beauty. I used to order from them regularly and it was great. Last two orders were undelivered, tracking details provided were not working ( I suspect these orders were never sent actually). Received a refund for the first one, awaiting second refund. I found it hard to believe they actually send these orders were sent out. This used to be a good place to buy from but now it is appalling.”

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Posted 2 years ago

“I paid €18 for express delivery (1-2 days). I received an email saying the due to glitch my order wasn’t processed properly so it didn’t ship until day 5 which was too late for Christmas. I emailed to get a refund for the €18 but the customer service is abysmal. Horrific company to deal with - avoid at all costs.”

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Posted 2 years ago

“Terrible service. International shipping is horrendous. I have a package that's been "in transit" for 23 days now and all their customer service tells you is to be patient. Ridiculous! Shipping prices have increased but you're basically paying to receive nothing. They also charge UK tax for International purchases which I'm pretty sure should not be allowed.”

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Posted 2 years ago

“They don’t deliver the package and later they refuse to refund. I had to contact the Bank and file a dispute, what a mess!!!! Avoid at any coast.”

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Posted 2 years ago

Cult Beauty is rated 1.8 based on 330 reviews