Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,452 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst delivery ever, customer service useless. Have never had such a bad experience especially considering they are supposed to be a large brand! Will never buy again! For the story, Ordered a coffee machine for £500 and was sent a wrong item the next day. Called customer service who organised the collection the next day. HOWEVER they took another 8 days to deliver my item!!! They took 4 days to receive the item and check it before dispatching mine when it was their mistake! With other companies being more reliable I cannot recommend shopping with them. If you do not need customer service and the value of your item is irrelevant maybe but anything else search elsewhere!”

Helpful Report

Posted 3 years ago

“I needed to fix my credit urgently. My scores were between 490 to 530 across all 3 bureaus, I had an eviction but was not sure if it’s on my credit or not yet I keep getting denied each time I try to get a new home. With desperation, I made a research online and luckily for me, I found a repair specialist called Cyber Don. I contacted him via; C Y B E R D O N at T E C H I E dot C O M. He promised to help me so we got started with the job. A week later he completed a full credit repair process on my credit profile. He was able to remove the eviction alongside other negatives and that boosted my scores to 790 and above across all 3 bureaus. You can buzz him for credit issues.”

Helpful Report

Posted 3 years ago

“On the 10 Dec 21, I placed an order for a HP laptop and O365 subscription for an amount of £1458.99. On the currys website, there was a promotion for free next day delivery and the code was accepted at the time of purchase as valid. I then received a confirmation email for the order with the delivery date of 16 Dec, which clearly was not next day. I called your customer service number as soon as this was received to advise them to cancel the order. Getting through to them was not straightforward in the first place, having to go through the automated system even before speaking to someone. I was then passed from one team to the next, having to explain everything to the new advisor. Eventually, the order was cancelled and I received an email confirming this. 2 days later, DPD delivered the product regardless. When I contacted customer services again to find out what's happened (once again, going through the automated system and multiple depts), the first agent, Njabulo hung up the call and made no attempts to contact me again. I again, called back customer services who basically said a refund will not be issued and when asked for transcripts of the conversion and previous conversations with yourself, Kwanele, the agent also terminated the call. I also mentioned this was a verbal SAR in accordance to GDPR regulations and ICO who prescribe companies treat verbal requests in the same manner as written requests. Kwanele made refused and made no attempts to allow me to speak with her superior, after she suggested she was unable to deal with the request. It occurred on: 2021-12-14 This meant that we were left fustrated, worrying about finances and having to cancel my plans further costing us money and emotional distress. I would like Currys to deal with my SAR to forward me the transcript, Acknowledge they've treated a customer badly, leaving us £1500 short during Christmas AFTER the order was cancelled.”

Helpful Report

Posted 3 years ago

“Cyberdon is amazing . He Truly made me feel welcomed and valued from the moment I contacted him and narrated my credit issues. I did not know anything about how to improve my credit but now I am knowledgeable about how credit works. Pursuing his service has improved my credit score over 800+ and negative items are gone. I recommend C Y B E R D O N at T E C H I E dot C O M to anyone and everyone I know.”

Helpful Report

Posted 3 years ago

“I've bought from Currys forever, the only thing over the last 35 years that I have not bought from them was an Onkyo AV receiver and a set of Yamaha surround sound speakers - and that was only because I'd have to have travelled Cardiff to get that sort of thing at the time. Everything else from printers; televisions; computers; flash drives; fridges; freezers; washing machines; kitchen appliances and hard drives; you get the idea, I've bought from Currys using the same name, same address, same email address etc, and it was no different a few days ago when I spent nearly £1,150 on a new OLED LG TV and 5 Years cover. (The young man who sold me this was brilliant by the way that's why there are 2 stars). Two days later I realised that it would be a good idea to buy a portable hard drive to plug into that television, so I could watch 4K content from it. I could also choose a red one which would differentiate it from the others I've got connected to my Blu-ray player and and AV receiver. So I bought one online - click and collect, paid for it and then left for the store immediately as the email I recieved told me it was available for immediate collection. Off I went on the 30 minute journey, not taking anything but the phone which had the email and reference number. A phone that is protected by fingerprint I might add. When I got there I happily walked into the store, Mr. Manager man was there to greet, asked me if I knew what I wanted there that day, I told him what I'd ordered and paid for and then he said I had to have the last 4 digits if the card with which I paid. I told him I didn't know what they were but that it didn't matter as if they look on my phone they will see the email and the receipt, also the notification from Barclays telling me I had spent £57. On top of that I explained that if they log onto their system and bring up my records (which they can do), I could tell them exactly what I'd bought from them in reverse order, starting with the £1,000 TV I had bought in that very store two days prior. Now I am a pretty easy-going type of person. I get taken advantage of by unscrupulous people because of it but as I've got older I've become far less tolerant of those people and companies who provide a service for which I pay. I hate being rude or crass but am sometimes pushed to it in situations where stubborn and needless behaviour grind my gears, it takes a while and then I just snap. Ok, I should've read the email but I didn't, I also understand the need for security but boy oh boy, it was so simple for me to prove to them who I was and that I was the person who had bought the hard drive. Jobsworths that they are, and a pointless five minutes during which I must have heard the term 'last 4 digits" 10 times, I decided to forget it and have a refund, yes, you guessed it, they wanted my last 4 digits for that too. That was when I decided that enough was enough. I told them, loudly that they were quick enough to take the money and finally having read the email there in front of them, I pointed out that all the information was there apart from how to get a refund. No matter what I told them, how I could prove who I was, how they could prove who I was and that I did actually remember the last 2 numbers of the card, they came out with the same old rhetoric. "We need the last 4....." I stood back from the counter, told them that the hard drive was for the TV I had bought there 2 days ago, and I gave them one last chance to give me my hard drive, they began with the 'we need the last 4 digits...." I interrupted and told them I was going home to get the card and the TV and will be returning both. The lady's face was a picture at that point, stunned silence actually. 90 minutes later I was walking out of there minus 1 TV, minus 1 portable hard drive and plus nearly £1,200 better off. Currys on the other hand had lost that money, lost a customer who had been one for over 30 years, I will never even buy paper from them again. Best part is that not only did they need the famous last 4 digits to process the refund, oh no, they also needed my name, address, email and phone number too, the very things I told them I could provide for them to prove I was who I said I was. On my way out I said , as I passed he manager who was still meeting and greeting, the immortal words of Jack O'Neill, "that's what you get for dickin' around." I regretted that as soon as I said it but I was seriously annoyed. In the car, before driving off home I checked Richer Sounds, TV was same price but with 6 year warranty, bought it, it was delivered the next day, got the hard drive from Amazon for £6 less too.”

Helpful Report

Posted 3 years ago

“This is specifically regarding the Pontypridd branch. This needs to be understood. I've bought from Currys forever, the only thing over the last 35 years that I have not bought from them was an Onkyo AV receiver and a set of Yamaha surround sound speakers - and that was only because I'd have to have travelled Cardiff to get that sort of thing at the time. Everything else from printers; televisions; computers; flash drives; fridges; freezers; washing machines; kitchen appliances and hard drives; you get the idea, I've bought from Currys using the same name, same address, same email address etc, and it was no different a few days ago when I spent nearly £1,150 on a new OLED LG TV and 5 Years cover. (The young man who sold me this was brilliant by the way that's why there are 2 stars). Two days later I realised that it would be a good idea to buy a portable hard drive to plug into that television, so I could watch 4K content from it. I could also choose a red one which would differentiate it from the others I've got connected to my Blu-ray player and and AV receiver. So I bought one online - click and collect, paid for it and then left for the store immediately as the email I recieved told me it was available for immediate collection. Off I went on the 30 minute journey, not taking anything but the phone which had the email and reference number. A phone that is protected by fingerprint I might add. When I got there I happily walked into the store, Mr. Manager man was there to greet, asked me if I knew what I wanted there that day, I told him what I'd ordered and paid for and then he said I had to have the last 4 digits if the card with which I paid. I told him I didn't know what they were but that it didn't matter as if they look on my phone they will see the email and the receipt, also the notification from Barclays telling me I had spent £57. On top of that I explained that if they log onto their system and bring up my records (which they can do), I could tell them exactly what I'd bought from them in reverse order, starting with the £1,000 TV I had bought in that very store two days prior. Now I am a pretty easy-going type of person. I get taken advantage of by unscrupulous people because of it but as I've got older I've become far less tolerant of those people and companies who provide a service for which I pay. I hate being rude or crass but am sometimes pushed to it in situations where stubborn and needless behaviour grind my gears, it takes a while and then I just snap. Ok, I should've read the email but I didn't, I also understand the need for security but boy oh boy, it was so simple for me to prove to them who I was and that I was the person who had bought the hard drive. Jobsworths that they are, and a pointless five minutes during which I must have heard the term 'last 4 digits" 10 times, I decided to forget it and have a refund, yes, you guessed it, they wanted my last 4 digits for that too. That was when I decided that enough was enough. I told them, loudly that they were quick enough to take the money and finally having read the email there in front of them, I pointed out that all the information was there apart from how to get a refund. No matter what I told them, how I could prove who I was, how they could prove who I was and that I did actually remember the last 2 numbers of the card, they came out with the same old rhetoric. "We need the last 4....." I stood back from the counter, told them that the hard drive was for the TV I had bought there 2 days ago, and I gave them one last chance to give me my hard drive, they began with the 'we need the last 4 digits...." I interrupted and told them I was going home to get the card and the TV and will be returning both. The lady's face was a picture at that point, stunned silence actually. 90 minutes later I was walking out of there minus 1 TV, minus 1 portable hard drive and plus nearly £1,200 better off. Currys on the other hand had lost that money, lost a customer who had been one for over 30 years, I will never even buy paper from them again. Best part is that not only did they need the famous last 4 digits to process the refund, oh no, they also needed my name, address, email and phone number too, the very things I told them I could provide for them to prove I was who I said I was. On my way out I said , as I passed he manager who was still meeting and greeting, the immortal words of Jack O'Neill, "that's what you get for dickin' around." I regretted that as soon as I said it but I was seriously annoyed. In the car, before driving off home I checked Richer Sounds, TV was same price but with 6 year warranty, bought it, it was delivered the next day, got the hard drive from Amazon for £6 less too.”

Helpful Report

Posted 3 years ago

“Good post. It's a great warning for users still not taking their online security seriously. I had someone steal $50,000 from me once (crypto). It took me 3 months with the help of RECOVERCOIN at RESCUETEAM dot COM and a bunch of stress to finally get it back but it was a learning experience. Ever since then I have had to tighten up my online presence. If anyone reading this has a similar issue, I recommend using them to recover your lost funds.”

Helpful Report

Posted 3 years ago

“Ordered a Samsung TV for my parents from Curry’s, Meadowhall Sheffield and paid the £50 to have it installed as I dumbly thought this would be the most hassle-free way. They said they’d install it between 1 and 6pm…never showed up, no email, nothing. Customer phone service useless. Drove over to the store, told to wait for a phone call next day, guess what? No phone call. Drove back and got the £50 refunded. Now I’m away for work and will have to install it myself probably Xmas day. USELESS company. AVOID.”

Helpful Report

Posted 3 years ago

“How does such a large organisation manage to get something as simple as stock control so wrong? Placed an order for an item that was in stock, and waitied patiently and expectantly for a week, only to receive an email out of the blue saying that the order was to be cancelled due to supplier issues. Very poor to accept an order for something that was not in stock and then wait for a week before cencelling it. I had this issue several years ago with Currys, but assumed that it mnay have been a "one off". I will not be trusting this company again.”

Helpful Report

Posted 3 years ago

“I paid £20 to have my washing machine delivered yesterday with an extra £25 for the installation service as we desperately needed clean clothes for the next day. The technician told me that he wouldn't be able to disconnect the old washing machine as the isolation tap/valve was broken and to contact a plumber to get it fixed first. About 1 minute after the technicians left I noticed 1 adjustable foot was missing for the new machine and thought maybe it could be in the van where they had unboxed it, so I rang the technician multiple times to no avail as he kept hanging up. Afterwards, I went to get a drink of water and as soon as I switched the tap on there was water everywhere as he didn't put the U bend back on underneath the sink (it didn't need to be fully taken off in the first place). We found that the isolation tap was not broken and that the transit bolts that the tech had removed were nowhere to be seen. We ended up fitting the washing machine ourselves which turned out to be a nightmare and the washer was then stuck in test mode for more than 3 hours. I rang Currys and asked if they would be able to send out an adjustable foot and their reply was that I would have to have the whole washing machine exchanged and I would be looking at Wednesday/Thursday the earliest which is no good as I work 7 days a week and already had to have the day off for the delivery of this one and so I've had to purchase an adjustable foot myself.”

Currys 1 star review on 6th December 2021

Helpful Report

Posted 3 years ago

“I didn’t want to put any starts as curry’s is awful…. Don’t EVER buy from them go to John Lewis they are normally cheaper any way and if not they will price match, their customers service is outstanding if you have any issues they will sort right away. I have nothing good to say about curry’s it’s nothing but trouble. curry’s gave me false information to make me purchase a product on the price promise and then said they will give me the price match money back after…… NOT TRUE you don’t have to buy the product at full price and then claim the money back they can price match then and there. And then when they do give you the money back it’s on a curry’s gift card….. again they do not tell you this I do not want for anything else in curry’s it’s a con. Custer service are no help either they either hang up, tell you they will ring you back and don’t, tell you to sort out with the store or there is nothing they can do….. basically anything but actually sort the issue not help what’s so ever so who do you get help from???absolutely shocking, worse service all round, misleading and false information given to make you part with your money DISCUSSING!!!! My issue is still not sorted 7 days on SAVE YOURSELF THE TROUBLE SHOP ELSEWHERE”

Helpful Report

Posted 3 years ago

“I had several collection accounts that went to debt collectors and were very old. My problem was that they had been resold and been put back on my profile as a new debt. It was really hurting my credit score and I needed someone to help me stop it and then raise my scores to a high 700 across all credit bureaus so I can be qualified for a home. I searched for credit repair help on trustpilot and C Y B E R D O N at T E C H I E dot C O M came highly recommended. He was able to stop and rectify the problem, raising my scores high enough to get me and my family a new home. glad i followed my instincts in letting him help us.”

Helpful Report

Posted 3 years ago

“Price Match Promise. Completely Worthless. I raised one, they took a week going back and forth, then asked for a screen shot from a week earlier (which surprisingly I didn't have - though I sent them the link on the day I matched it). By the time this transpired the item had sold out (at the other shop) and so they felt that was a reason not to price match. Dishonest and misleading”

Helpful Report

Posted 3 years ago

“I paid for my old fridge freezer to be picked up and taken away the same time my new one one being delivered and unpacked and the packaging taken away, the driver said he had no room on the van and didn't have time to unpack my new one he said he had arranged for someone last Saturday to pick it all up but nobody came I feel like we are just being messed around I PAID FOR THIS SERVICE. I have sent emails that they just ignore and can't get through on the phone so tomorrow I shall be in pc world also making a complaint and then trading standards. I have just come out of hospital and don't need the stress”

Helpful Report

Posted 3 years ago

“RECOVER COIN @ RESCUE TEAM . COM services are one of a kind. I came across their contact in my search for help recovering my stolen coin, and it was helpful. I invested $70,000 worth of coins with Coin-Flip 3 months ago but they ripped me off the return of investment and the investment capital as well. Thanks to rescue team for recovering my money back. You can use their help should you find yourself in a similar situation.”

Helpful Report

Posted 3 years ago

“I lost 7200€ bitcoin when I lost my phone earlier November but took the risk of contacting R E C O V E R C O I N at R E S C U E T E A M dot C O M. and behold I got back my wallet with the lost bitcoin. Great experience”

Helpful Report

Posted 3 years ago

“LIARS and THIEVES. When I went to Currys to buy a washing machine, I asked the salesperson whether they would arrange additional deliveries in case I need to move. I made it very clear that it is extremely important to me for additional delivery due to complexity of setup and installation of a washing machine cannot be managed by a simple mover. The salesperson assured me YES they do - all I had to do was to call the customer service with the new address, etc. etc. So I went ahead, as well as purchasing the extension care protection as well... one year later I decided it's not worth it so cancelled the care protection, which took 7 phone calls and 3 months AND cancelling my direct debit in order to confirm the cancellation (they kept taking money out of my account despite the online associate confirming it's cancelled). I had to make sure it is confirmed on Currys side so not to incur potential credit report issues. 1.5 yr later, I had to move apartments. So I called customer service. Guess what? They DON'T do any additional deliveries. I was extremely annoyed. The online associate assured me they will get the store to call me that very same day. Of course - I never heard from them again. So now I'm stuck with an extra problem of managing a heavy washing machine. Thanks alot, Currys. You teach your salespeople to lie at whatever means to get a sale? Bad Currys. Will never work with them again.”

Helpful Report

Posted 3 years ago

“I would give zero stars if I could. Missold the product from the start following multiple requests to confirm if the TV was fit for my purposes (online, in-store customer services and tech advisors). TV arrived and it couldn't do what I wished it to. SEVEN customer services calls/online chats/emails were completely ignored. No response, no call backs, no advice, kicked out of online chat with the 'internet disconnected' logo. I will never buy from them again.”

Helpful Report

Posted 3 years ago

“Excuse my French, but what a bunch of f**king morons. Error after error after error. S**t products S**t telephone service S**t delivery service Avoid.”

Helpful Report

Posted 3 years ago

“I had great customer service from thimurmenan he helped pick the correct items I needed helped me through the you plan process with ease I purchased a cooker and hob then a fridge and freezer all delivered in days”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,452 reviews