Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

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“We took delivery of our replacement integrated Fridge / Freezer on Monday 13th March 2017. The appliance, a Zanussi, is very good quality. Exactly what we wanted and fitted in our kitchen space perfectly. The service from the salesman in the store at Clifton Moor, to the very pleasant young men who delivered and fitted the appliance was superb. Many thanks to them all. Retired couple, York”

Helpful Report

Posted 7 years ago

“Do they ever answer the phone at Currys Blackpool ?”

Helpful Report

Posted 7 years ago

“I purchased a kenwood cooker for my new kitchen on 22nd Nov 2016!, I paid for delivery, I received a call from delivery saying item was ready for delivery,I was not ready to fit cooker at time of purchase I was told I could put delivery on hold unit I'll I was ready. I went ahead an designed new kitchen fit out to incorporate oven dimensions, I received a call in Dec from currys saying they were waiting for my oven to come into stock and I would be notified when it was in, I tried explaining that I was told my oven was already in stock and was ready for delivery. Customer service could not offer any eplaination. On January 6th having bought my new kitchen I received a call from currys saying that the oven is out of stock and they won't be getting any more in and offered me a refund, I was horrified after 2 months I have a new kitchen and i cannot get oven to fit dimensions. I was not told what happend my oven or where it went too, a refund is of little use to me, customer service is non existent I asked to speak to a manager in the shop I was refused this, I was given an email for customer service and when I wrote to them the email was simply returned to the store where I received a message telling me I was wasting my time writing to customer service as all emails were being sent back to store and they could do nothing for me. I explained in store that I wanted the oven I had purchased or if this was not available I wanted an oven with the same dimesnsions as original. I was told by staff that there was another oven in store that had dimensions I was looking for but it cost 250e more. I can't afford this. I a so upset with currys I have written numerous times, it is now March and I have heard nothing back, I have No option at this point but to seek legal advice, I entered a contract with currys which the broke, Please for your own sake stay away from this company it is the worst I have ever come across, very disappointed as I had also bought a washing machine, dryer dishwasher weeks before, unless they resolve this issue I will never step foot in it again. Horrific experience.”

Helpful Report

Posted 7 years ago

“Me and my wife were buying a laptop for her son Blackpool Curry's Squares Gate 08/03/17 . The sales men 19 Lee was very rude to me and did not explain any thing about the laptop Lenovo 110 +Office 365. He was trying to Hard sell us a Care plan. My wife was paying for the laptop on her Debit card. Although it was from us both joint present. When I said no to the care plan the sales man said who is paying for this laptop to imply I had no say in the matter !.. How rude was that to say that to me..!”

Helpful Report

Posted 7 years ago

“Between the store staff and installers they couldn't arrange a p**s up in a brewery absolutely useless and after a hob and oven delivered it has been sat in kitchen gathering dust in its packaging for two weeks!!”

Helpful Report

Posted 7 years ago

“I recently had to cancel an order I had placed on line and I needed to cancel it.( no fault of currys) I rang customer services and ì spoke with Alex (Mckay) He was so helpful polite and friendly and I think he deserves a pat on the back for his customer service manner.”

Helpful Report

Posted 7 years ago

“Bought a logik toaster from St James retail park store Wolverhampton,it was not very good took it back after 3days,I was given money back no problem Bought a Delonghi straight away,was helped by a lady called Sam who was polite and very helpful.once again great service from this store that we have used for many years”

Helpful Report

Posted 7 years ago

“The help that I got at the Kettering store was fantastic, I had quite a problem with Hotpoint replacing my faulty fridge freezer. Luke phoned them up and sorted the problem out and arranged for Currys to deliver me a replacement from them in two days time.l”

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Posted 7 years ago

“Currys HOVE staff and management team are fantastic. Also the installer team and drivers are great hard working people. They are there to help. I have had 3 of the same brand replacement cookers and 2 repairs in the space of 4 months. All had the same fault -the oven turned itself off intermittently. We decided after the 3rd cooker did the same thing just after being installed that I would go for a different brand. I was so very impressed with how well I was treated. The wonderful staff who looked after me are: Matt, Lisa, Mike and Ben the manager. All well trained and well led. Ben was always accessible if any of the team needed help. The phone team were also helpful.”

Helpful Report

Posted 7 years ago

“Ordered a washing machine, when it had been delivered I opened and discovered drum was full of thick oil substance, phoned manufacture whom gave me a code for immediate replacement. I phoned currys to be told couldn't do anything about it that day as they hadn't received paperwork back to say machine had been delivered and had to wait until the end of shift. When I phoned back was told machine was out of stock and couldn't tell me when would be back in stock. After numberus phone calls managed to get them to send another machine of lower grade than had purchased which took 6 days to get delivered even though was in stock and as had ordered online I wasn't allowed to collect from a store. I was left without a washing machine and use of my kitchen sink for a week. I am still waiting on customer care answering my email from 12th January we are now into march. I will never use them again as customer care department worst I have ever dealt with. My parents are now having the same issue with a faulty iron that cost £200 took back to shop and staff were rude and unhelpfulin the Kirkcaldy store and wouldn't help as the iron was purchased 8 weeks ago told to go to customer care but not to phone as seemingly you can't get through so email, surprise after a week they are still waiting on a response....avoid buying from this company”

Helpful Report

Posted 7 years ago

“Wonderful store,polite,friendly,very efficient staff. Had a problem with a washer I purchased, It was too big for the housing unit in my kitchen. Went back to the store and they sorted it out Right away. Very pleased with the service. Would recommend this store highly.”

Helpful Report

Posted 7 years ago

“Aberystwyth store. Went in for a data sim card for new car. Store almost empty of customers but two female staff on the Carphone Warehouse section were so engrossed in talking to each other about mortgages and gossip that they totally ignored me, the only customer within 10 metres. I purposely didn't interrupt their essential banter and eventually left in disgust empty handed. This store is on its way to putting the shutters up by the look of it. Absolutely no loss. I'll certainly not bother with them again at Aberystwyth as there are plenty of people who value their employment status and their customers.”

Helpful Report

Posted 7 years ago

“Well, I wish I could have ticked a no star option! I am really angry and frustrated at the customer service received by Curry's! If you are thinking about buying from Curry's..DON'T!!! I ordered a Fridge and Washing machine from Curry's in the sale for my new build house. Due to the post code not coming up we put down my mums address and were told that we would be able to change the postcode...Prior to moving in I called to change my postcode and was told this was not possible.(So why did you say before it was!!). After a long conversation they told me to go into store and if store called head office they will be able to change the address. So I went into store and the lady behind the counter called head office and changed our address and delivery date was confirmed for 25 February. A few days before delivery I called to confirm that all was okay for our scheduled delivery date only to be told that our address had not changed!! What (we were lied to again!!) so I put a complaint on facebook and got a response straight away. The agent in facebook chat confirmed that this was dealt with incorrectly and got our address changed. Here is me thinking this was the last of it!!!! Come Delivery Day the delivery driver calls us as he is lost...only to find out that he was near my mums address and refused to travel 3 miles down the road to deliver my items. The driver promised me that he would deliver them tomorrow and would text in the morning to confirm timings! (He lied again!!!!) We rang head office only to be told that our order had been cancelled!!! We weren't even told...this is ridiculous! My husband called and put in a complaint and spoke to the manager who said she was get this resolved asap and keep us updated. keep us updated my a***! Curry's don't know the meaning of customer service! It is not 02 March and we are still without a fridge and washing machine in my new house!!!!! This company is totally Ridiculous!”

Helpful Report

Posted 7 years ago

“Through no fault of their own I had two faulty epson xp 900 printers on going back I was offered another brand by the assistant but when I reurned home and read up on the spec it was not as good asEpson. With the help of customer services and the KNOW TEAM I agree to acquire an Epson xp 960 which because the local store did not stock it, I had to pay in full in advance and when I went to pick up the latest machine a Refund was given on the earlier purchase. A little exasperating with three 30 mile round trips. But now I have a printer that produces excellent results”

Helpful Report

Posted 7 years ago

“Halifax currys thanks to Lynn who dealt with my issue regarding a purchase very happy with the service I received from Lynn thanks Lynn”

Helpful Report

Posted 7 years ago

“You advertise a next day delivery yet the order did not arrive, no phone call or e mail to notify , half an hour wait in store to find out what is going wrong, no explanation - one person on customer service - rest of team strutting around store with their keys ignoring customers, waited half an hour to find out what was going on, eventually interpreted customer service assistant who promised to phone when he understood what was going on - no phone call - awful service”

Helpful Report

Posted 7 years ago

“Wanted to buy a camera. Went to store with several on display, but they were not working as no batteries. Told I couldn't try then as they didn't put batteries in cameras. You are supposed to spend £300 without seeing how well the thing works. When decided on model told it wasn't in stock and didn't know when would be available, despite still being on display. Chose another model still not in stock so had to order on-line. if you are ordering on-line you might as well go to Amazon - at least they seem geared up for this. Wonder why stores are there at all if they can't produce the goods.”

Helpful Report

Posted 7 years ago

“After much deliberating we finally decided which tv would meet our needs, a 55inch Samsung at just under £800. Travelled 30 miles to Braehead store to collect after checking availability on line. Explained to the first assistant which tv we wanted and that we would like to take away today, we were immediately directed to another TV which would have been £250 more, stuck to our earlier decision and were assigned another assistant to check stock, fortunately there was one left, however an interrogation began about the suitability of our existing hdmi cables and how we may need to upgrade for 4K definition, it appeared that we could not complete our purchase without confirming how old our cables were, unbelievable. Choice is now a slightly lower spec from Argos or same set with included 5 year guarantee from JL. Extremely disappointed.”

Helpful Report

Posted 7 years ago

“I ordered a washing machine. I was told I would receive an email confirming the date of the delivery. Five days later I phoned them, they told me the washing machine was out of stock and I would have to wait for it to be back in stock. They told me they could give me the same machine in a different colour and next day delivery. They told me they would phone me back. They didn't! I phoned them the next day, I was on the phone for another hour and 30 minutes. I was transferred to 4 different people. Eventually they told me I could have the machine delivered the next day but I just needed to speak to the other department to cancel the extended warranty. I phone the other department and canceled the warranty and was put though the other other department again! They told me that they didnt have any washing machines in stock and I would have to wait until it was in stock. Within one and 15 minutes I had gone around in a circle and was back where I started. They told me they would phone me back?!?!?!?! All I wanted was the washing machine I ordered, NEVER AGAIN! Wasting my time!”

Helpful Report

Posted 7 years ago

“I can honestly say that this service for delivery of my items is the worst I have ever come across! I am now on my 4th attempt for delivery of my kitchen appliances. 1st attempt called to state that they had damaged my Items (already 30 mins past my given delivery time) as they had not loaded the van correctly, 2nd attempt they stated would be with us from 4-7 actually that should have been 3.15 to 7.30pm come 8.10pm no delivery no call. We called and they were late 8.30 still no delivery, 3rd attempt delivery of some items but others missing. Another call to customer service can deliver next day - time will tell! I really wish I had never used them. Horrendous service, poor communication and a very stressful situation please everyone not matter how cheap they claim they are to buy pay the extra and save yourself a lot of stress and upset. I will never ever order anything from them again.”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,456 reviews