Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CC 3952766/CC3958227 On the surface Curry's looks a promising place to get your goods with decent services and prices - unfortunately just lurking under the surface is a myriad of uneducated staff, managers who break promises easier than sweat, and a customer care department that is the polar opposite to it's title. They are now on their FOURTH attempt to deliver and install a fridge after I've spent over £800 with them a month ago and still don't have what I bought and paid for in March 2019! The service is abysmal, everyone is polite, but no one has actually helped me - I still don't have a fridge despite having taken up the issue again and again - they just want to give you a refund to get out their hair as they can't be bothered actually sorting the issues they have created through total incompetence across numerous departments - the whole story behind this would be comical if it weren't so close to home for me - I literally could not make this up! Their attitude is one of contempt, you have the cheek to complain? They have no compassion or remorse, if I had messed up the way they have on so many occasions I'd not only be embarrassed and apologetic, I'd be keep to resolve the issues, not treat the customer like they have more important things to be doing - like lunch! So far I've made at least half a dozen calls to customer services, wrote three emails to them/HO, dealt with 6 installation/delivery guys, had three failed installations and had to fight for an incorrectly processed refund which left me £30 out of pocket. I've come on to write this as they now want to arrange a fourth installation where once again I have to stay in all day waiting for a delivery which has so far went wrong the last three times due to incorrect advice from Curry's staff. Do yourself a favour and go somewhere else, even if it's a few £s more expensive you will save the difference in calls to their complaints department which is truly overworked.”

Helpful Report

Posted 5 years ago

“this relates to a Panasonic TV 43FX555B purchased as a bundle inc the soundbar kit and setting up. Delivery on time,nice helpful people TV good, all connected to my Sky box etc. NO OPTICAL CABLE FOR THE SOUNDBAR IN THE BUNDLE !!!!!!????? For the sake of £7 I had to organise one myself! WHY NOT IN THE BUNDLE????”

Helpful Report

Posted 5 years ago

“appalling service. Booked and paid for a weekend delivery. Waited in all day and then the driver calls at 6.08 pm after there customer services have closed to cancel the delivery. Not acceptable and the Worst customer experience I have had, especially after the driver started moaning about his hard day and being given too many drops to do.”

Helpful Report

Posted 5 years ago

“"One star" That's too much. Do not buy goods from currys on line and expect to get it delivered. Because it will not happen. Ordered a cooker. Paid extra for next day delivery. Did not show. Was on the phone to customer services. They promised that it would be delivered next day. But yet again,2 days of waiting no sign of any delivery. Back on to customer service. Now this is where it gets interesting.. They are putting on a special delivery of 11 items that were not delivered yesterday and delivery will be due today. Well surprise surprise, no delivery. This firm is totally incompetent and must be trained liars.. I am going to cancel the order and buy through AO. Never will I buy from Currys again, and if you have any sense stay well clear of this useless company.”

Helpful Report

Posted 5 years ago

“Won’t ever be using curry’s again! Ordered a tumble dryer, waited in 3 times for it not to be delivered then they tried to deliver 2! Sent over 9 emails and called 10 times to be told something different each time. Was offered a measly £30 compensation (not even 10%) but have phoned 5 times now to be told something different and still haven’t received any money back. Shocking customer service!”

Helpful Report

Posted 5 years ago

“Steve (manager) at St Helens Curry's is spot on.. Always has time for you and you can tell he is very excited by his job and will impart that technology knowledge to help you.. Great chap to deal with..”

Helpful Report

Posted 5 years ago

“Had the perfect customer experience at Currys today. Shafana was so helpful without being pushy in any way. She was brilliant and has made our shopping experience really enjoyable.”

Helpful Report

Posted 5 years ago

“DO NOT BUY A TV FROM THEM WARRANTY WORTHLESS. returned a £1000 TV with pixel drop out. Watchable but nevertheless a horizontal line not what one would expect from an 18 month old £1000 TV. Text from them saying accidental damage to blame when clearly common problem with TV. 3 months, yes three months and several phone calls later, TV returned saying fault was due to damage. To our dismay, about to rehang but front screen completely destroyed and top edge dented with multiple vertical lines. In effect they refused to repair and destroyed the TV in the process. Didnt even hide the fact as their outside packaging was damaged where the dent was. Shocking - DO NOT TRUST THEM WITH ANYTHING OF VALUE. Dr D”

Helpful Report

Posted 5 years ago

“Ordered an LG American Fridge Freezer online and paid additional £40 installation fee as I knew the doors would need to be removed from the fridge to fit through the kitchen door. Delivery arrived at designated time however the delivery drivers were not trained to remove fridge doors, so I refused delivery and they left with the fridge. Called customer service right away and said ‘oh should have been trained installers who delivered the fridge’, lots of apologies and redelivery was scheduled for the following Saturday. So round two of delivery came today and first of all they didn’t have a fridge freezer to deliver because they were just booked in for installation, and secondly it was the same delivery drivers!! The situation was so ridiculous I had to laugh. Customer service again very apologetic, but it means nothing when you have wasted two Saturdays in a row waiting for a delivery. Safe to say I asked for a refund, didn’t want to chance a third Saturday with the same delivery drivers turning up. Quite clear this company has major communication issues between departments, the delivery drivers today told me it was the second time today it has happened. Please don’t waste your time with Currys if you want a large appliance delivered”

Helpful Report

Posted 5 years ago

“I Have had 4 Laptops from Curry`s P.C. World in less than 2 years , 3 have been replaced and now the 4th one has had so many things done to it and still not working , had been told by the ON-LINE support time that because of everything that has been done to the laptop that I WOULD BE GIVEN A REPLACEMENT ,but after receiving an E-Mail today it looks /sounds like that is not going to happen , it has taken them 4DAYS TO CONTACT ME .if they send the old laptop back to me then i will refuse to Accept it as IT IS PURE RUBBISH,They will know who i am just by my E-MAIL .”

Helpful Report

Posted 5 years ago

“Night a Sony bravia TV. Picture is complete rubbish over the past couple of weeks it has developed really bad vertical banding. Rang you up and was told to talk to Sony. Sony kindly offered to come and have a look but made it clear that if they thought it was ok I would be charged for the visit. Do you really not appreciate what poor service this is! Just off to talk to consumer protection.”

Helpful Report

Posted 5 years ago

“I bought a hp da0511sa laptop from the Rhyl store.I was assured by the assistant it would suit my purposes - just family history research and photo editing- the laptop is so slow you can almost see and hear the gears moving! To cap it all I was sold an ex display item which we didn't realise until we got it home and saw the marks and scratches.It was replaced with a £30 voucher (which I've yet to receive) but the point is in the shop I was told 'oh its just been opened to check it's ok and resealed' Very poor customer service -in fact outright lies-and I've now got a new computer which is slower than my 'old' five year old one”

Helpful Report

Posted 5 years ago

“Purchased a Logic washing machine which was faulted with a large piece of plastic in the waste pipe from manufacturing which prevented the drainage of the water. Rather than replacing it, Currys sent a repair operative from "cowboy plumbers" who wanted to cut off the pipe behind the plastic piece and then using tape and jubilee clip to attach it to my undersink waste pipe; I told him where to go. I lost a days salary in order for "cowboy plumbers" to suggest a nonesense solution. Ten days after the original delivery, Currys exchanged the washing machine. I complained to Currys and they offered £10 goodwill; obviously I refused. They did not care in the least that I had been badly inconvenienced and had lost a days salary; the two emails I received were very identical template responses. Never again.”

Helpful Report

Posted 5 years ago

“WORST OF THE WORST DELIVERY SERVICE. Ordered American Style fridge on 25th March to be delivered on 29th march. On the delivery day the delivery guy cancelled the delivery because he said he could not fit the vehicle in the narrow road. SO the same delivery guy requested Currys to redeliver it in 3.5 ton vehicle the next day but again they redelivered in the same 7 ton vehicle not just once but 8 times till today's date 10th April. I called in each day to make sure that Currys would redeliver it in 3.5 ton Vehicle, even the Currys customer service and the manager assured me saying it will defiantly be delivered in 3.5 ton by it never did till today. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER COME UPON”

Helpful Report

Posted 5 years ago

“Short Review - Avoid at all costs, purchase elsewhere and save your time/money/patience Long Story - We ordered a washing machine with installation and scrapping of the old machine. What we thought would be a fairly straightforward process began with 2 consecutive days where the item just didn't show up. They let us know the first time and for the second time we had to chase them. When they actually came one of the delivery guys blatantly lied to our faces that the valve for the hot water (that was used by our old machine and needed to be switched off as the new machine didn't need it) wasn’t working and advised to call out a plumber to fix it (at our own cost). This, they told us, left them unable to install the machine as it would " flood " our flat and they simply delivered the new machine and left. Once they left I decided to check if this is true and to my surprise, the valve was working perfectly fine 5 minutes after they left! This was later confirmed by the third party plumber that came by to "fix" the valve and install the machine which we had to arrange by ourselves. I suspect they lied to us because the first delivery crew did not have it on their records that they should have picked up the old machine and looked annoyed when I showed them the receipts where we paid for the scrap since they, as they said, didn't have any space in their van. At this point we had a newly installed machine and an old machine lying around so we arranged again for them to come and pick up the old machine. I had to take a day off work just to be home for the pick up. Their email customer rep was beyond useless saying that since we've bought the item from a shop (we didn't and have said no such thing at any point) we had to talk with them... We managed to speak with the social media reps through Facebook, but even with their relatively quick responses, I found the whole experience to be terrible and have never had such a bad experience with any other item I've ever bought.”

Helpful Report

Posted 5 years ago

“Poor poor poor!! Ordered online a fridge freezer, did not turn up when supposed to be delivered. I called customer service, they said there computer system crashed, therefore they can't check my order status. That`s ok, I get that, technical problems happen. 6 hours later called them again, they said due to the system crash, my order will be delayed, but confirmation order will be with me soon. Following day nothing, so called again. 3rd times. Same thing, keep waiting for the email. On the day, latest next day I will receive it. Following day still nothing. So called them. Again. 4th times. Bear in mind, customer service calls are not free of charge. Customer assistant was not too friendly, said my payment never arrived, it is a pending payment, need to call bank. I tried to explain, the money has been deducted from my account, but she was keep saying - not in a friendly way - payments never arrived. Ok, called the bank, obviously payment has been gone. So. Called customer service. Again. 5th times. (Average 15 minutes waiting). Guy on the phone, straight said, his colleague was wrong, they received the amount, so they will give me the refund. I said all I want is my order. Sorry, we can't do that,.was the answer.😡 Refund, which means 3-5 working days and than order it again. But just in case when I order call sales department to double check!!! they actually have it. ??? What kind of service is that. Customers need to follow up on them?? And still no fridge freezer. It is just poor. AVOID CURRYS AT ALL COSTS LADIES AND GENTLEMEN.”

Helpful Report

Posted 5 years ago

“Very Disappointing. I bought a Hoover washing machine online. I paid for delivery, installation and disposal of old machine. The installation was extremely rushed, installer wouldn't change water hose ("why mend if not broken?") so old hose still in place. Neither would he take away old machine even though I had the paperwork to show it was paid for. It was collected from the front garden the following day. I won't recommend !!!”

Helpful Report

Posted 5 years ago

“I ordered a fridge 30 days ago. My order is still in progress. There is not any information to tell me when it is dispatched. I can’t believe it takes such long time. I have no fridge to use for a month. I was expected it should arrive in a week. Till now I spend too much more on food.”

Helpful Report

Posted 5 years ago

“Lying staff and terrible customer services! I missed out on a cashback offer due to a member of Currys PC World staff giving me the wrong information. I tried to resolve this issue in store and with customer services but neither were of any help and didn't sound like they cared.”

Helpful Report

Posted 5 years ago

“I recently purchased an all in one computer from Curry's Longton Stoke on Trent. After the 21 day period my computer decided to shut down, start up, shut down, start up and on it went. Instead of sending it away they changed the computer for a new one. Now, under there retail contract they could have sent it away but they didn't, now I call that exceptional customer service and I have to say I have never had a bad experience with Curry's so well done chaps and chapes's.”

Helpful Report

Posted 5 years ago

Currys is rated 2.0 based on 3,454 reviews