Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,455 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,455 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

Write Your review

Tell us how Currys made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No wonder retail stores are dying after the shambles of an experience I had at your St Helen's Retail Park PC World I was shopping online at first, trying to purchase a i7 8th Gen laptop but after nearly ordering the system then said it wasnt in stock, no problem so I went to site (I should have never even bothered) I walk in, already aware of what I Want to buy (A Laptop that cost around £950) so I walk over, and ask where the i7's are. The people on the IT area, looked at each other as if id said something funny (you know, me being a customer to them) and they rather condescendingly told me that "there isn't a specific area for i7's - they are scattered everywhere, just see what you want then buy it" I let go the way I was spoken to (again, a paying customer - all I am expecting is for people to DO THEIR JOBS) SO after 25 minutes of browsing, after being spoken to like I was stupid I'd finally found a laptop that I Wanted (Again £960.00) I ask to buy it, to THEN be told its not in stock I ask them to see what they have in stock today, you know - because this is a retail store, and generally people like to walk out with the things they're about to spend near £1000 The young lady then sighs audibly to me and my friends that I was with and says "well I suppose I better check the stock" I mean, is this unexpected that a customer service rep should actually know what they have in stock? have I, the customer done something wrong? She comes back, and then tells me that the only laptop they have in stock is a piece of garbage touchscreen HP, that even if I wanted - I couldn't walk out of the store, because this is a "store model" (I have purchased store models from PC world before, and I have never once been told that I must come back 24 hours later to pick it up.) So I explain to her, that all they have installed on this laptop is a demo video, with no username passwords, and no passwords or data on the device (I have already checked) she walks off, to "speak with a manager" who then comes back to say that it apparently takes +25 hours to reformat a laptop (That didn't need formatting, that had an SSD and an 8th grade i7 - so actually would have taken less than 30 minutes) So there I am, I wanted a laptop - from a store to take away with me, went to PC world's retail store and ended up just wasting 45 minutes of my time, talking to under-educated staff who clearly are not remotely interested in selling things to customers whilst this lady was off getting a list of reasons for why i couldn't take the store laptop, I'd already reserved one at Argos, at a cheaper price, at a better spec Moral of the story - stay away from dying pc world, that has snotty staff that dont actually want you to buy anything, they just want to waste your time and offer you abysmal service. There I was, ready to drop £1000 on a laptop there and then - when they let me walk away PC world do not seem interested in sales, or making money, or even - giving good, reputable customer service beyond a joke, and a complete waste of my time. will never buy anything from PC world again Signed, A very irritated computer engineer with more degrees in computing than two chubby salesmen that don't know what they are talking about.”

Helpful Report

Posted 6 years ago

“This is the last time I ordered something with Currys! 5 failed delivery attempts, nobody knows what's going on. One person told me the delivery address was changed, the other told me it wasn't possible to change it. And instead of redelivering, as promised they now refunded my order, against my will. I spent more than 1 hour on the phone. Now they are offering me to order my headphones again via their website - as if. I am certainly not going through this drama again! I wanted to support a British business but they don't care anyway. I got a reply from someone at Currys on my other review on Trustpilot but all they did was kinda say, 'sorry you feel that way' instead of actually trying to redeem themselves. So I ordered my £330 headphones on Amazon now where I know they will be delivered tomorrow. One thing I have to add to their defence: the people in customer service were friendly and tried to help. It's just that Currys didn't seem want them to help, lots of computer says no situations. And what didn't help either was that Currys used one of the worst delivery services out there - DPD. They never left missed delivery cards... and delivered to the wrong address, twice...”

Helpful Report

Posted 6 years ago

“Very good customer service and dealt with what i needed very efficiently”

Helpful Report

Posted 6 years ago

“Exchanged an unsatisfactory product for a better item with no hassle.”

Helpful Report

Posted 6 years ago

“Sales assistant names Stewart in the lakeside store was amazing! So helpful could really see he enjoyed his job! Fair to say if I owned a business he would be someone I would want to work for me! GREAT WORK!”

Helpful Report

Posted 6 years ago

“I had the most surreal shopping experience, in the Sevenoaks store. I went to buy a PC , they had very few in stock despite loads on display, another customer wanted the same one. We were told there were 4 in stock and the staff proceeded to try and sell ad ons , know how, insurance, all the staff seemed to be programmed not to listen to customers needs but to sell. They were clearly all stressed and unhappy and it showed in their attitude. despite me saying I didn't require any. The other customer asked for offers , the staff ignored us for 15 minutes whilst they discussed it and were not to pleased when we asked if we were going to be able to purchase the items. The answer was no, they didn't have them after all. We both walked out after well over an hour with no purchase. Currys lost two sales. Thankfully l eventually sourced the same pc online and will pick up from Argos tomorrow, £45 pound cheaper, click and Collect no hard sell. It is no wonder people don't shop in stores anymore, the other guy said as he was leaving , it was the most depressing incompetent shopping experience he has ever had, I agree. Absolutely awful.”

Helpful Report

Posted 6 years ago

“Found staff to be very helpful and knowledgeable on numerous products.”

Helpful Report

Posted 6 years ago

“I made the mistake of ignoring the bad reviews because of their no fix no fee offer. Took my laptop in for repair, they took the £60 fee and sent it to their repair centre. I got a call and was told it would cost £1,040 for a new main board on a laptop only worth about £900. Obviously I declined, when I went to pick it up and asked about getting my money back the answer was "I had declined the repair so therefore was not entitled to a refund". Well anything can be fixed if you throw enough money at it! Their "no fix, no fee" policy is just a scam. Do yourself a favour and go elsewhere. As far as I'm concerned, this company has lost a customer for life.”

Helpful Report

Posted 6 years ago

“I needed a replacement laptop and the salesperson carefully guided me through the maze of choices to find the right solution at the right budget.”

Helpful Report

Posted 6 years ago

“sold a second hand freesat reciever as a new one. got a refund but still waiting for £40 compensation payment 1 month after the issue that caused so much stress. Do I have to die from a heart attach befor I get the money? Come on Currys are you going bust!”

Helpful Report

Posted 6 years ago

“I bought a dual fuel oven from Currys on-line. When it was delivered the delivery guys couldn't fit the oven as we had LPG and they needed a converter kit and couldn't fit LPG anyway. The installation was then booked again for the following week, but again the cooker could not be fitted as they delivery guys could not fit LPG as it wasn't noted. Decided I would get the cooker fitted by my own as fitter and got a refund on the £100 installation cost. I was told by the customer service guy that I needed the converter kit and this would be free of charge and put me through to the people I needed to order from. When I got through I was told there was a £50 fee for the converter kit. I told them then I had been informed by the guy from customer service that the kit was free but he said sorry but it's £50. I had to pay for the kit so another £50 on top of the £600 for the cost of the oven. The customer service people are not interested and the delivery people are so unhelpful they just don't want to know. I would seriously think twice about ordering from Curry's again.”

Helpful Report

Posted 6 years ago

“Good sales and service”

Helpful Report

Posted 6 years ago

“The item was in stock and arrived within two days.”

Helpful Report

Posted 6 years ago

“If I could give a 0 rating I would have. I went in to the Reading branch on 29th Oct at 7:30pm to purchase an iPad. this was for a gift that I was giving on the today (31st Oct). After waiting around for 10mins I was approached by the store manager who asked if he could help. After telling him what I wanted he then proceeded to check the stock on the computer, he then advised that he would go and get it for me and will be back in a couple of seconds. He then went off and spoken to a couple of young female customers and then went to the doors to close all the shutters and then went off to speak to a colleague. after this he disappeared. 10 minutes had passed before I was then approached by another member of staff. I explained it all to him and he advised that he would deal with it. Whilst he was going to get it from the stock room I was told to go to the desk to go through the trading in (trading in an old tablet). When I approached this desk I was greeted by the most miserable and unhelpful member of staff you could imagine. after checking his watch he told me that the systems were down and to come back in tomorrow as they were closing and wanted to go home. In the meantime the gentleman came back from the stock room with the tablet and asked the gentleman to check the system again for the trade in. After he checked his watch again and gave another sigh it was back up and working again surprisingly. With vouchers in hand we then proceeded to the tills to pay for the item. They had taken the payment off the 2 gift card which I gave them however the remaining balance which I was paying off using a card would go through due to one of there systems being down. I was then told that they couldn't do anything that night and they wanted to go home and that I had to go back in the following day. They voided the transaction and advised that the money would go back on to the gift cards within 24-48hrs (so I wouldn't have been able to go back in the following day). I rang the customer services number yesterday (30th Oct and spoke to a very helpful gentleman. After explaining to him all of the above and telling him I needed it for a gift for the 31st Oct he advised he would email the store and regional manager and ask them to call me straight away with a solution and to offer a gesture of goodwill or a discount on the product for all of the inconvenience. Guess what.... I didn't get a call and more than 24hrs on, I still haven't. oh, and I still haven't got the money on the gift cards (more than 48hrs now). I have just called the customer services again and he called the store to find out what's happening. Store advised it wasn't dealt with and they have just actioned it and that it was now going to be another 48hrs. I explained to the guy in customer services that this wasn't good enough and that I needed the item today (now) and he just kept saying there was nothing he could do about it. I asked to speak to a manager and he declined to pass it over and said he wouldn't want to speak to me. When I asked for his name so I could write a complaint he refused to give it. Absolutely appalling service and I will certainly not be using them again. It's there loss as I was just in the process of buying an Apple Mac and a Samsung OLED TV.”

Helpful Report

Posted 6 years ago

“Bought a washing machine only about 2 months ago tried to report a fault today they ask you loads of questions then just put the phone on ring phoned 4 different numbers a d they all do the same will b reporting this to witch in the morning”

Helpful Report

Posted 6 years ago

“Bought a Samsung freezer went wrong. Given a code to give to Curry's. Spend an hour waiting for an answer on the phone only to be told I would need to be transferred. Another 30 minutes wait to be told I had to go to the shop I bought it from. Did that and it's being collected Friday. Then I have to go back to the shop to get my money back. I live 15 miles from the shop! John Lewis all the way now, Curry's is a joke! Plus they avoid taxes John Lewis doesn't!”

Helpful Report

Posted 6 years ago

“same laptop for sale at very for 120 pounds less told me to go to cardiff and they would match the price i asked the lady to make sure before i went to cardiff kept on the phone for 20 minutes to then be told no we wont match the price complete waste of time wont be buying from pc world again if i could i would leave a no star on this”

Helpful Report

Posted 6 years ago

“bought fridge freezer less than 1 year ago had problems with noise level from day one currys sent out same trainee engineer three times could not fix problem currys response was, the noise does not affect the operation of the appliance so would do nothing. My response is the noise does effect my sleeping as it can be heard from the upstairs bedroom.Have had enough now of this co.have ordered a new f/freezer that will be delivered this Friday, NOT FROM CURRYS, avoid this co. prices may be comparable, but if something goes wrong you are on your own will donate f/freezer Ito charity shop if they will take it, if not will go to the recycling centre”

Helpful Report

Posted 6 years ago

“good price good manner”

Helpful Report

Posted 6 years ago

“I booked a repair for my washing machine costing £149 which would cover for the next 12 months as well. Man came out fixed it and also replaced the metal ring in the door seal and refunded my money as it was a simple and quick job. I thought it was very noble of him as he didn't have to do that. So i've basically got my washing machine repaired for free and I am very grateful.”

Helpful Report

Posted 6 years ago

Currys is rated 2.0 based on 3,455 reviews