Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting company.”

Helpful Report

Posted 4 years ago

“Their online returns is infuriating! They do not want to refund customers! U are left on hold for hours then you get through only to be cut off mid conversation! Scammers.”

Helpful Report

Posted 4 years ago

“I called customer service and been answered quickly but after going through the reason of my call, the lady told me to hold on a moment...so I’ve waited for 1 hour, then I hang out the phone 🤯 Curry’s, you may want to improve your customer service while you still have customers. Personally, I won’t ever shop from you again.”

Helpful Report

Posted 4 years ago

“Ordered a undercounter freezer on the 22nd of May. Have received no indication of when or where the freezer will be delivered. Online registration says my order doesn't exist. Customer service either ignored, cut me off or passed on knowing full well no one will answer. Took my money straight away on the day I ordered but when I finally said that I wanted to make a formal complaint, the person I spoke to couldn't find my order and said he would ring me back. Staff clearly working from home and resulted in poor connection and background noise of family home. Shoddy customer service excused by staff as to do with the covid virus. Trying to email or contact starts never ending cycle again so left extremely upset and annoyed.”

Helpful Report

Posted 4 years ago

“Been trying to replave a broken coffee machine that I have a care plan on. 3 messages and 6 hours on the phone later and I have have been ignored and hung up on and told that I need to contact manufacturers, even though they are still charging me for the care plan! The worst thing is I can order a replacement for next day if I'm willing to pay again but they can't send me one on the care plan they continue to charge me for”

Helpful Report

Posted 4 years ago

“Bought a lap top bag online on 17th April, its now 5th June but I cannot get through to them, o phone every 2 days for 2 hours without speaking to representative who can help. They do not have an email for us to contact, its either phone or by post.”

Helpful Report

Posted 4 years ago

“I purchased a Dell G3 laptop for my son six months ago, After four months of light use it refused to turn on. I returned the laptop to Currys under their warranty but they returned it as they claimed it was caused by water ingress, however a local pc repairer could find no evidence. I then arranged an out of warranty repair with Dell and was quoted £400 for a new screen and keyboard however after you they the laptop for almost two months it was returned unrepaired because they could not source the parts. I am surprised that a laptop that is still on sale at the present moment is no longer supported, is this even legal?? I understand during the current climate that production is delayed however I made it expressly clear that I was prepared to wait for as long as it would take. My son now has to complete all of his home schooling during this pandemic on a ten inch tablet. Very dissapointed.”

Helpful Report

Posted 4 years ago

“They simply deserve to go out of business. I have purchased 5 items in the past 2 years - every-time problems - the Team Know How are appalling. Never again.”

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Posted 4 years ago

“Purchased a Shark Vacuum Cleaner. Customer service was very good and happy with the product.”

Helpful Report

Posted 4 years ago

“Bought a washing machine on the 8th May, the machine is over heating the engineer came out and said it needs replacing, told me to get in touch with Curry’s for a replacement, have tried for a weeks to get in touch with Curry’s, without success, they are the worst company I have ever dealt with, I will never shop with them again.”

Helpful Report

Posted 4 years ago

“On the 28th may this year my dad ordered a american style fridge freezer at the cost of £530 he was charged for to he also paid £40 Next day deliveryanyway they only left us with the one saying a refund would take 5 days well he is still waiting then after plugging the new one in well it didnt work and after numerous phone calls on hold for 2 hours a time then to be cut of even live chat was a joke your customer service is the worst i have ever come across my dad needs his refund and a replacemant asap as he has to keep is medication at a temp he is forced to put his meds in a fridge thats used for fishing maggots this is unacceptable and yoy need to sort this befire i take it further”

Helpful Report

Posted 4 years ago

“ordered washing machine fitted and old one removed.It arrived but they said couldnt fit and would leave on doorstep. As I,m 75 I said no and they took it away.I asked for a refund.Since then I have sent 13 e mails and received 13 automatic replies telling me they will respond in 6 days.Nothing from them at all so I have now got barclaycard on the case for a refund.Will NEVER deal with currys again !!!”

Helpful Report

Posted 4 years ago

“I cancelled my order 3 weeks ago (CUR2076734650) and no one has contacted me about the refund, even though I was told - what can I do????? Just to confirm - my order was NEVER delivered as it was cancelled (confirmation on text message received). I was told you would get in touch with me within 5 days and no one did, and I still haven't received the refund. PLEASE HELP!”

Helpful Report

Posted 4 years ago

“Very impressed with the guys, Scott and Jim. Whom has just delivered our fridge freezer and washing machine.”

Helpful Report

Posted 4 years ago

“Permit me to introduce this life saver Lexington Law is so frustrating because I was with them for 3 years and my score only jumped by 20 points, only 3 items got deleted but when I got introduced to Rock Base Credit Repair, my instincts told me this is the solution to my credit profile. My instincts never lied and they really got me 835 FICO score before 4 weeks as promised. Quickly contact ROCKBASE AT PROTONMAIL DOT COM”

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Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

“Shocking. Amazon have absolutely nothing to worry about with these clowns. If you're not bothered about customer satisfaction then your in the right place. Absolutely S××t”

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Posted 4 years ago

“purchase tv online,was told it had now tv capability,which it didn't unable to return it. phoned emailed, used there site been trying now for 5 weeks emailed phoned”

Helpful Report

Posted 4 years ago

“I attempted to order a device and received a system error message and so I tried again using a different browser...same again. OK, I'll order it via another supllier...minutes later I receive two order confirmation emails! Called today and waited 91 minutes to get through to their Customer Service Department! Then I receive this... Dear Customer, I was concerned to learn that you wish to cancel your order. Our systems show that your order has now been dispatched and I would like to offer you the following options for returning the unwanted goods. Firstly, the goods may be returned to your local store where a refund can be arranged, providing you have your receipt, (if item is stocked in store). Secondly, If you contact us on 0344 561 1234 we can arrange for collection. Finally, if the delivery is refused, the goods will be returned to us and a refund will be automatically processed. Refunds will be credited as soon as the goods have been received in our warehouse, which may take 7-10 working days. Please note you will not be able to refuse delivery of Royal Mail parcels so these will need to be returned to store or collected. Shocking service. I honestly will never use them again.”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,454 reviews