Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive pricing and buying online for collection at Store was really quick and easy.”

Helpful Report

Posted 7 years ago

“Beyond useless in relation to online order of dishwasher. Delivery booked for 7-11 am with £29.99 surcharge for the privilege. As my wife had to be left the house at 11:30 am I called the customer service number at 10:30 am to alert them to this fact. I was assured that the driver would be there by 11:10 am. Surprise surprise no sign by 11:40 am (actual time my wife had to leave to catch a train). Assured could deliver between 5:00 and 6:15 pm so I left work early to be there. 6:30 pm came and no sign so called then and again at 7:30pm. Ultimately told that would be two days later for delivery although they would refund the delivery cost. I asked them to put a note in their system to call me back to ensure delivery was in fact effected and that I was a satisfied customer but they refused. Will not use again - muppets.”

Helpful Report

Posted 7 years ago

“Went to curry cambridge to order a specific bosch dishwasher with freecdelivery and installationwas soon told it was all an all day wait for delivery but this was no good as I had to be out by 3pm it could be done if I paid £39.99. The female really didn't want to know , never asked if another day would do which it defiantly would have been. Not the first time I have found their staff useless. Now going to try AO AND APPLIANCE WAREHOUSE”

Helpful Report

Posted 7 years ago

“Happy with the service. I bought a LG TV from Currys. Unfortunately, the product was damaged but they agreed to replace it the next day without any issues.”

Helpful Report

Posted 7 years ago

“Good products and prices when on sale. Security of large company if problems.”

Helpful Report

Posted 7 years ago

“Cowboy outfit, with a Cowboy attitude. Tears of frustration turned to tears of laughter, so far I've had a fridge freezer and a washing machine delivered, both turned away as wrong. I am waiting for a dishwasher (replacement) all delivered to my old address as because of data protection they are unable to deliver to my new address. Good job I am friends with the new people I will never again deal with this shambolic company.”

Helpful Report

Posted 7 years ago

“Good telephone customer service, and excellent service at the pay desk. Quick and efficient. Shame I had to travel out to Falkirk to buy the item when it should have been immediately available in Edinburgh.”

Helpful Report

Posted 7 years ago

“I had a phone call from Knowhow to tell me my gas cooker and fridge freezer was in the van just as they were about to arrive at my house, but they could not connect the the gas cooker because they were not fitters? I had paid £85.00 for this service to be done. I had already had all the old cooker and everything taken out, ready for the new freestanding cooker. The deliver me then undid the boxing to the fridge freezer to find the door dented in. I just could not believe what was happening. I said to send that one back to be replaced, little did I know that the deliver men did not reorder the fridge freezer I only found this out when I went in store to sort out all the problems. I now have to wait for a fitter to connect the oven and new fridge freezer. I went back in store at Currys to try and sort this out because they could not help me when I phoned the help line at customer service, the staff told me to go over to the Knowhow desk. It seems that no one is really taking responsibility for what has happened and I am so cross to be with out a oven and fridge freezer for a week. I am let down with the whole experience. So until next week I have no oven not fridge freezer. Would I go back and buy for Currys again? NO”

Helpful Report

Posted 7 years ago

“I sent my laptop for repair and it came back damaged by them. I tried to apply for compensation and they said I can only get it sent back for repair (to the same people who damaged it in the first place). I'm a student so this is really unfair because laptop skins are very expensive and I was saving up to buy one. I would recommend going somewhere else if you want to be treated with respect.”

Helpful Report

Posted 7 years ago

“They sold me the right product which made a difference for my purchase. They were very professional in their conducts.”

Helpful Report

Posted 7 years ago

“Excellent service and also I got what I needed as the stocks weren't in the day before! Went back the next day and as promised could buy my PS3!”

Helpful Report

Posted 7 years ago

“Knew what I wanted to buy. Had to seek for an assistant who offered a different product. Store personnel could definitely benefit from marketing training.”

Helpful Report

Posted 7 years ago

“Washing machine was delivered when it was supposed to be & was fitted & tested in 15 mins.”

Helpful Report

Posted 7 years ago

“Daughter needed a decent external hard drive but the colour she wanted was out of stock. Ordered on the website and picked it up 12 hours later. Good stuff Currys.”

Helpful Report

Posted 7 years ago

“The member of staff I asked for assistance was cheeky, and directed me to an unsuitable hub.”

Helpful Report

Posted 7 years ago

“We bought a very expensive washer dryer that they said would deliver it in 10 to 21 days and it's been more than 40 days already. We contact them and they say they have no idea when it is coming back in stock. The worse part is that they still say on the website that if you buy it, it will take 10 to 21 days, what is a big lie! They say we can get any other, but all the others are cheaper than the one we bought, so it's not a deal for us!!”

Helpful Report

Posted 7 years ago

“I've never received such bad service in all my life. I ordered a microwave oven from them the week before last and paid £19.99 for an express delivery. It was delivered on Monday with a smashed door. These things happen and it was a chance for Curry's to act swiftly and surprise and delight me with their customer service......not a bit of it. I called them on Wednesday to report the smashed product. The lady took my details and told me some one would call me back. Nothing. Nada. So I called them back on Saturday and explained that I had paid for express delivery because, with a young family, I really need a micowave. Only then did they offer a refund of the express delivery and promised they would have a replacement delivered by the end of the weekend. If only! So on Wednesday (a full week after my first call) I called them back to enquire as to the status of my order. I spoke to Steve who was awful - he kept c;losing me down and being really defensive. He refused to pass me onto a manger to talk to and even refused to give me his full name so I express my displeasure at his poor level training/ call handling. He did promise to get a manager to call me back today before 10.30....it's 10.30 as I write and my phone has stayed stubbornly silent. I'm holding my breath to see if I'll get a replacement at the allotted time tomorrow. If you're reading this Curry's here is my customer ref no CUR1742962256. Go and listen to the call from tester day and offer Steve some retraining - he sorely needs it. For a high street brand this a Keystone Cops level of customer service. Basic, basic stuff. Call back when you say you will and treat customers with respect. Poor.”

Helpful Report

Posted 7 years ago

“I would have given this store less than one star if I could! I really rarely write a review but this time I feel I have to. I bought a laptop lenovo yoga i5 from that store and I only opened its box and I did not even switch it on because I found the i7 version which i was looking for in the first place ( it was not available on currys website when I purchased the i5 version). I took it to the store to return it but they refused that saying because it was unboxed!!! Nobody told me anything about that when I bought it in store!!! Finally they accepted the return after charging me 10% of the laptops cost!!!.Totally disappointed as I have been a loyal customer for currys for years and this is the first time ever I returned something. And what makes the matter more upsetting is that when you buy an item online you can return it even if you unbox it!!!!!! I did not know any of that before. I have lost my faith in Currys and never buy anything from them again. My lovely Amazon , you can buy anything and use it for a month ( or even more sometime ) and can get a full refund if you return it.”

Helpful Report

Posted 7 years ago

“DO NOT GO. DO NOT BUY THERE. the worst customer service ever experienced. If you are so unwise to buy there DO NOT purchase the know how care plan product insurance for repairs. That is the most legalised theft I have ever seen. I am 46 and lived in many countries and worked as a manager and believe me they are the worst. They kept my TV on repair for 3 weeks. I received wrong updates, they told me they had lost my TV, then they apologised and they found it. Then they said they would deliver it and sent me a text to confirm. Nobody showed up making me lose half a day from work. Then they decided to replace my original product with another TV. I accept, 4 days later the delivery is booked. They say they would call me 30' before delivery time. They call 5' before. I rush home from work ( only 20' away) and they are gone, saying they come back 45' later. I wait home and they do not show up. Another afternoon wasted. They said they would arrange a temporary TV 3 times and they would call me. Nobody ever called. THIS IS SO RIDICULOUS THAT IT IS HARD TO EXPLAIN . Reality is They simply do not give a f... about customers. I still have not got my TV back.”

Helpful Report

Posted 7 years ago

“I was very surprised at how good and reasonably priced Curry's has become lately! I must admit I never used to like the store very much, but everything has changed. I saw an online add for some offers they had on and as I was looking for a new Hi Fi I had a look !.I was blown away at the reasonable prices and ended up ordering a JVC 650 watt hifi online for a great price .I went to the store to pick it up and the staff were very helpful and polite and someone even carried the Hifi to my car for me. Brilliant ,great service thank you Curry's !”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,456 reviews