Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

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“Happy with curry’s, however we went toe the slough branch today and the sales man serving us was very surly, unfriendly, arrogant, uninterested. In hindsight should have asked someone more interested and Frito serve us”

Helpful Report

Posted 5 years ago

“No delivery of washing machine couldn't care less attitude no contact worse customer service”

Helpful Report

Posted 5 years ago

“We purchased a fridge freezer which Currys said it would deliver between 3pm and 7pm. We got a call 6pm to be told it would not deliver it because the driver would exceed his permitted hours. Poor planning then on Currys part I think. Several attempts to contact customer services failed - endlessly held in que with no answer, appalling, appalling service. No contact from Currys and no idea when or if it will be delivered. Will never buy from Currys again!”

Helpful Report

Posted 5 years ago

“Dangerous installation. Purchased American Kenwood F/Freezer with ice and water dispenser. Paid extra for installation and to take away my old American f/freezer. The installation included a water filter added to the water hose to filter the water. The removal of old one good, but they installed the new one wrong. Informed to move fridge back after two hours for gases to settle. Okay, but as soon as they left the water filter began to hiss out water. Calling them back, no joy. Text them, no joy. I had to turn off water and electricity. Only then did I read the manufactures installation booklet. They had attached the water filter hanging loose behind the F'Freezer right next to the fridge motor. In big warning notices written on the side of the fridge and in booklet, informs that the filter should be affixed to a wall and NOT hanging from the back of the electric motor of said new fridge. I called, Curry to an animated robot and was informed that they were closed until Monday. I emailed Curry urgently, their response was a seventy two hour wait for just a reply. Lets see...a pressurised canister next to a electrics, spewing out water? A bomb in the making pressurised container or an electrical fire or shock waiting to happen if I had not noticed the leak. I had to call an emergency plumber to actually install it as per manufactures regulations. At a cost of another eighty quid call. Horrified, and speechless to what Could of happened to my family. Never again will I purchase any- thing from Currys or trust the competence of their installations guys. Dangerous, Unsafe. I took pictures and I will be heading into Currys with a list of complaints!”

Helpful Report

Posted 5 years ago

“Brought an installation package for a TV & soundbar to be installed, was given a date of 16th July 2019 between 8-1pm, at 12.20pm not had an eta contacted Order Works, who originally said that they had tried to contact me, but had an incorrect phone number, but I said they had sent me a text the previous day, then was told that they had text me to rearrange the date. They offered me another date after spending all afternoon on the phone. The second appointment didn't materialise either, was told between 8-1pm, at 11 am got a text saying sorry would be delayed offered to come between 3-4pm or on Sunday morning between 9-10 so opted for 3-4 pm. still no one came, so at 4.15 called order works to cancel the order, then went to Curry's to get money back. If you want wasted time and pathetic offers of £10.00 compensation then use Curry's. We certainly won't be using their services in the future.”

Helpful Report

Posted 5 years ago

“Ordered an oven which came yesterday, opened it and it has a huge dent in the metal. Contacted currys and tried to arrange a replacement, to come after 5pm any night as I cant get time off work at this short notice, but they couldn't guarantee delivery would be after 5pm. Thought they would make this a priority and organise this somehow as it was there mistake. Redelivery is now happening Saturday but I have to go another week without an oven with a family to feed. Really disappointing customer service.”

Helpful Report

Posted 5 years ago

“Call in to curry last week at Phipps hill SS14 3AF to buy a fridge freezer I was served by Jackie ass 23 she was so helpful on that day so I went back the following day to buy a Haier fridge freezer It was delivered within 3 days even the drivers where very good Plus received a text to say it’s on it way. If it wasn’t for Jackie I think I may have go else where please can you thank her Mrs s oneill”

Helpful Report

Posted 5 years ago

“It seems I was one of the lucky ones as I never went through with my purchase!! 25th july I went in the Southport branch and ordered a fridge for £145,I asked for it to be delivered only to be told, delivery would be two days (I live 1/2 a mile from store) and would cost £50, I would also be charged £20 to take my old one away!! £70 on top.I told him what to do with it,went to Argos and got a similar one for £99.99. They helped me to put it in my car and I took the old one to the tip...Free, even though Currys said I would have to pay £20 to have it un gassed, so there you are,dont believe all the guff they tell you,I certainly wont be visiting Currys ever again.”

Helpful Report

Posted 5 years ago

“Will never deal with Currys. 1st time ever bought washing machine and dryer but took 11th visits to the store and still cocked up with orders. Damaged my new flooring which now tilted outward because of water clogging under the floors, as the drivers said he can't spend time making sure all was secured properly! Currys taken too long and own sweet times that I am now taking them to claims court. Currys given me stress after stress. And it was my money! This is a big joke.”

Helpful Report

Posted 5 years ago

“I recently brought a chromebook online. No issues with delivery, it turned up when promissed. The issues started when the screen turned out top be defective. After wasting my time telling me to speak to Asus first, they asked me to go into store to have it checked out. Their helpdesk personell were very helpful, but unable to fix the issue. They recomended that they send it back, and get a replacement sent out. This was 5 days ago. I have yet to hear anything from the returns team regarding my replacement. Today I have phoned their customer service team, who state that they have received my order, but that it won't be processed for at least a further 2-3 days, over a week since I returned the item. They were unable to tell me when a replacement might be shipped. This is unacceptable for a product I have physically returned to a store. I was told in store that they have the chromebook in stock, and it shouldn't be more than a day or 2. Currys needs to work hard on it's customer service. Their handling has been awful, and I will not be purchasing anything from them again. I recomend no-one else uses them either.”

Helpful Report

Posted 5 years ago

“It is 15minutes after the installation guys have left my property after installing my Logik L814WM16 washing machine only for it to begin whining. Yes the machine is now making a continuous whining sound even with the power off. This is the first time I have ever bought a large white goods product from Currys and believe me I am so disappointed. All my previous machines are from AO all fitted with no problems and worked excellently from the word go. I immediately contacted their service but cannot have anyone out until Thursday of which I have to waiting in for the whole day as they don’t do morning or afternoon sessions; why not? It is because their products are all faulty and their service engineers are overextended?”

Helpful Report

Posted 5 years ago

“They're selling goods online that they simply have no stock for. Lure you in with promise of fast delivery and over a week later nothing . Their tracking doesn't work (fictional?) - they take your money and don't seem to care about non-delivery of goods. Avoid at all costs - you can find cheaper online with retailers that fulfil their delivery promises.”

Helpful Report

Posted 5 years ago

“My American style fridge freezer cost just under £1000 the people who delivered it May damaged one door. I received a text on the 31st May saying the door had been ordered, I still haven’t got a replacement & unless I make the contact, except for one time, I hear nothing. I even had to follow it up myself with Hisense to find out when I would get the door. Still waiting!!!”

Helpful Report

Posted 5 years ago

“Do not buy from them! Customer service is shocking! I ordered a £300 tablet from their website on the 28th July as they didn't have it in store. I had someone wait in on the day it was supposed to be delivered and I never turned up. I phoned DHL and they told me that the item has not been scanned in over a day. So they said that they would do a warehouse search and it would take 24 hours, I was quite happy to wait and understood the delay. They phoned me back the next morning and told me that they could not find the item and that I should contact Curry's for a refund or replacement. So, I contacted Curry's customer services(or lack of it). I get passed around the call centre like the last stale donut that no one wants, going from one person to the next. Its funny how when you get passed from one guy to the next they don't have any of your details and you have to go though the same laborious questions. This gets old very fast and you lot wonder why people get miffed. Anyway eventually I got through to the guy that was quite helpful and was willing to have a look for me. I did have to wade through a swamp of incompetence to get to him though. He told me that he would pass it on the logistic investigation and I would have a result in 7 days. Fine, I have waited this long, what's another 7 days. As you can guess those days came and went I gave them another few days just in case. So 10 days later and have still heard NOTHING! So I rang them back and once again waded through the swamp of incompetence and the same questions over and over again and eventually got through to another helpful guy. He looked into it and understood my frustration he told me that the logistic department haven't even looked at my case! He told me he has also requested that they issue me a refund and it would be in my account in 5-6 working days. Which brings me to today 19th July where I still do not have my tablet or my £300 back. So I ring Curry's up again! and go through the same questions again but the second person I spoke to this time took on my problem. Guess what, the refund hasn't been issued the logistics team still haven't bothered (he tells me that is DHL not getting back to them, but when I phone DHL they are quite happy to tell me what's going on and are still waiting for a phone call from Curry's). Lies to me saying that its a contract between me and the courier. When its Curry's that has the onus to deliver what I have paid for, and the contract is between me and Curry's not the courier, like it is with all retail. He tells me that the investigation will take another 48 hours! I have waited long enough Its not my fault that DHL lost it and I want my money back! But Curry's will not give back the £300 that I have paid. Needless to say I will never be using Curry's ever again. Which is a shame as I do try and support the high street economy but I am sure with customer service like this you will not survive and amazon will swallow you whole. I will dispute it with PayPal.”

Helpful Report

Posted 5 years ago

“Laptop repair took longer than expected overall customer service was good but needed my PC working for work project, got it back after four days but still had issues regarding drivers and malware so had to find another technician in my local area -Crouch End who sorted all problems onsite. recommend visit site rectify.ml”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Saw on line..the Beko slimline silver or stainless steel..for £209...they said will call me when they are in..heard nothing..went into store today..£249...”

Helpful Report

Posted 5 years ago

“Delivery staff damaged my goods tried to deny it - however as I record all deliveries (never trust a delivery man/woman) this was 15th June and am now still waiting for a response, the delivery men also pretended to make a call to the warehouse to say the cooker was damaged when i called to check a week later there was no record of a call, so as well as damaging my property they also treated me like some sort of mug”

Helpful Report

Posted 5 years ago

“terrible store, poor service. We are convinced of this once again. ordered a grill, waited a very long time. delivered is not the product that was ordered. the money in the store was not returned, I had to wait for the courier to receive a few more days to pick up the grill, we are still waiting for the money. We will never order anything again in this terrible store.”

Helpful Report

Posted 5 years ago

“Worst Customer service in the UK. Ordered a Laptop for next day deliver,paid £10 for next day delivery. Not received it even after 5 days. Made around 20 calls, every time they would say today it will be delivered but at the end of 5th day they say it's lost. The best part is they wouldn't refund or give another Laptop until investigation is complete and it's going to take another 14 days. The best part is that this is the a reorder where the first order was cancelled because they did not have any of my correct information. unfortunately I had the currys voucher and had to order again. The Customer service says they can't do anything.”

Helpful Report

Posted 5 years ago

Currys is rated 2.0 based on 3,454 reviews