Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a fridge freezer and washing machine delivered the other day and found that after they had installed my washing machine the man had put the tube from my old washing machine in the drum and set it on a spin to test the washer. He then left. My old washing machine was left outside my neighbors door so I had to move it myself. I called curry’s to log a complaint and they never got back in touch. Appalling customer service.”

Helpful Report

Posted 5 years ago

“When ordering my new oven was advised that we would receive a text on morning of delivery to inform us of time slot. I waited all day but didn't receive any notification whatsoever until 3.53 pm with a message that they would arrive within the next couple of hours! They never arrived and no further communication until just about 8pm to casually inform us that they now couldn't deliver and 'it would be sometime on Sunday'! At this we put our foot down as don't intend to waste another day waiting in on the off chance that our Currys oven might arrive. Eventually was offered a morning time slot. It was only then that I saw the poor reviews for Currys. I now regret that I didn't go elsewhere in the first place and would never deal with Currys again. I wasted a whole day waiting in for nothing and just being fobbed off until that evening. Their delivery service and communication is abysmal and the attitude we received was that they couldn't care less! Never again!”

Helpful Report

Posted 5 years ago

“I was very impressed by the customer service when my son recently bought me a tumble dryer the day after I’d ordered the same one myself after mine broke down. I was going into hospital for an op so wanted to order before I went in not knowing my son had planned to get me one as a surprise. Curry’s quickly & efficiently cancelled my order and refunded me within days!”

Helpful Report

Posted 5 years ago

“Service is non existent. I bought a Currys Essential dishwasher 4 months ago, it developed a fault so I contacted the customer service team. They did not listen to what the fault was just insisted that an engineer needed to attend. I arranged for an engineer to call to arrange a time, he did not call however a week later I got a call saying they were 15 mins away from my house. I hastily got home to be told the fault was exactly the same as I had diagnosed and that he needed to order parts. 3 weeks later another engineer came to fit them. He would not test the machine after fitting them and left. When he had gone the fault was still there and I found that the lino in the kitchen had been ripped by him removing the machine. I rang him straight back and he would not answer the phone. I immediately rang the Knowhow team and they said he was refusing to come back and they would need to send another person. Later that day my neighbour in the flat below knocked on my door saying water was running through his roof. On inspection we found the water inlet pipe was not fitted correctly and had been leaking all day. I rang Currys again and after 3 hours with different departments I managed to arrange for a new machine to be delivered the following day. This machine came was fitted and tested by engineer and found to have a faulty discharge pipe which again flooded the kitchen. Again I rang Curry and arranged for a 3rd machine to be delivered which was finally done. Currys currently are saying that another person will need to attend to see the damage and that my neighbour will need to ring and complain himself as he is at a different address. A £169 dishwasher has caused damaged floor covering, my neighbours damaged ceiling, me having to take 4 days off work (they refuse to give a time for call outs) and approx 6 hours in phone calls.”

Helpful Report

Posted 5 years ago

“I bought a Dell laptop from Currys online in February 2018. Within the warranty time (12 months), the laptop stopped working and I took to Currys Staples Corner (still in its box). The Team KnowHow store assistant (name withheld) booked in the laptop for investigations. A week later I received a text that my laptop was ready for collection. The same person later informed me that the laptop was not repaired due to ‘water damage’ — however no report or proof of liquid damage was ever produced. Currys claimed they had photographic evidence of ‘liquid damage’ and were very dismissive when I asked for the report or evidence. I then asked to speak to the manager on duty and was informed he wasn’t available. However, I was given the store manager’s name so I called and spoke to him about the disgusting way I was treated at the store — nothing was ever done about it. I called Currys again several days later and was told a pack of lies about how their computer system was down and they couldn’t send the photos and report of the ‘liquid damage’. I’ve been waiting since February (5 months) for a non-existence report. In May, I contacted Dell who advised that they still have a contract with Dixons owners of Currys therefore I should go back to them. I took the laptop to the Tottenham Hale store — again no help was given and the customer service was completely unprofessional and totally lacking. Again I was lied to that a report was available while indeed there was none. Then my other half contacted customer service directly in June and was informed that there was indeed ‘no evidence available to support their claim but that they still believed the laptop is liquid damaged… And therefore Currys will not be repairing the Laptop.’ Following the pack of lies and misleading information from Currys, we’ve decided to follow the legal avenue to redress the failures from Currys and under the Consumer Rights Act 2015; we’re seeking compensation of either a full refund or a replacement of the laptop. We’ve given Currys PC World an F minus rating as they’re a total disgrace and I certainly would never recommend anyone buys a laptop from this unscrupulous retailer. Currys PC World’s behaviour is unacceptable and we’ll never let them get away with this criminality.”

Helpful Report

Posted 5 years ago

“Julia was so arrogant.in the ek store.”

Helpful Report

Posted 5 years ago

“Our house phones developed faults. They were covered by a service agreement, but couldn’t find the paperwork. Rang customer service. Took my postcode and house number.... all sorted. Told just to go into store and given a reference number. So off we went to Curry’s st Darlington. Got the phones exchanged, no issues, very easy straightforward transaction. Staff were extremely helpful. Explained that the new phones were still covered by the service plan. Very impressed. We have purchased a lot of different items from this store, over the years. Never had a bad experience.?”

Helpful Report

Posted 5 years ago

“Ordered a washing machine to be delivered on the Tuesday, waited in all day and didn’t turn up. rang to find out why all i got was ‘no notes on the system’. And something about the only thing they could think was the driver had run out of driving hours. Could have phoned me? Rearranged for Thursday could only offer 1-5 for latest slot told them I wouldn’t be in until 2.30, they said they’d note it for the driver. Got a text to say delivery will be Friday so rang again to say we agreed Thursday to be told the next time they’re in the area is Friday, so again said won’t be in until 2.30. Between 1-5 again was latest they could offer, told me that’s Fine will put a note for the driver. Got a phone call today at 12pm saying they were here. Customer services rang and said I shouldn’t have been told it would be after 2.30. Said they could rearrange for another day. I told them it’s not acceptable messing people around like this so will take my custom elsewhere!”

Helpful Report

Posted 5 years ago

“Customer Service insisted I go into the store to sort out a problem I could have sorted with them over the phone. No telephone access to the store. When I then raised this they cannot deal with this complaint or even discuss it. Go elsewhere where there is genuine customer service.”

Helpful Report

Posted 5 years ago

“bought laptop yesterday in coleraine sales person says if I did not buy their setup my laptop would not be covered under warranty I see currys have not changed in pressure selling this will be my last time in a currys shop the staff must be under pressure to sell products”

Helpful Report

Posted 5 years ago

“Brand new tv (just past 6 months) broken down. Only offer repair. No tv for 5 days even though repair ready after 3. On delivery day they put it on the wrong van so didn’t deliver and didnt bother telling us!”

Helpful Report

Posted 5 years ago

“Ordered a Washing machine, they would deliver the next day, great!!! organised work around this, did not arrive!!! Apparently after 45 mins on phone being passed around from one person to another they got lost!!! eventually we agreed on delivery 3 days later. Looked on knowhow that morning times stated between 3 pm and 7pm then timeslot disappeared. After another 60 mins being passed around I was no wiser. Excuse was road was to narrow for 7.5 tonne truck we regularly get 18 tonne delivers so they have been in the wrong place but would not be told this. I gave up and cancelled order by email and phone. Sort yourselves out no ones going to put up with this service!!!”

Helpful Report

Posted 5 years ago

“Awful. Day off work to take delivery of a fridge. Did not arrive. Was told order was cancelled. They would not tell me why or who cancelled order. Did not inform me of this or the fact delivery would not take place. Customer service just fobbed me off saying they did'nt know anything. Really !? An order being cancelled but no one knowing who did it or why !?! Complete shambles ..avoid at all costs.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“We are OAP and felt we needed a new TV went to the Currys sales and found a flat screen that we liked.Discussed with the sales assistant that we would like to buy the TV within 6 months to avoid paying interest.This was agreed and they set up a DD payment every month.We have just found out it was not without interest and the credit company had not been taking out the payment and we have just been paying the interest.We contacted the credit company who said it was nothing to do with them it was all to do with Currys.A complaint has been made SO BEWARE MY FRIENDS WHEN YOU ARE CONTACTED BY A YOUNG FRIENDLY SALES ASSISTANT SO BEWARE MY FRIENDS”

Helpful Report

Posted 5 years ago

“Had a fridge freezer delivered and after looking at the complexity of reversing the door opted to get their engineer/delivery chap to do it. This is after the arguement that the small wine cooler he started unpacking wasn't mine although he kept telling me it was- turns out that was his next delivery! Drivers mate bashed it round against a few garden chairs on his way out- not sur ehe has a licence for the trolley truck. So after a day or so, noticed the gap between the doors wasn't level (out by 5mm) so called customer service ready for a fuss after reading online complaints and experiences. Rather bewildered when the lovely Katie arranged an engineer to visit with no question and after a bit of a nightmare delivery it was nice to actually be spoken to and treated like a valued customer. We're human, we make mistakes, maybe KnowHow more than others, but it's how they deal with it that shows- and they've come through this time.”

Helpful Report

Posted 5 years ago

“Went in to Crown Point Store in Leeds yesterday morning to look at dishwashers. Was very pleased with the service I received from Veronica who went through different models and showed me additional machines available online. Quickly arrived at a decision with Veronica's help. She was most helpful, courteous and very efficient. No long drawn out session on the till. All straightforward. Was in and out of the store. Very happy and wish more would visit store rather than do online. Have done both and visiting store and seeing product in the flesh is so much better and has made me feel more confident. On line, never know what you are buying”

Helpful Report

Posted 5 years ago

“Worst experience with repairs of TV. After buying TVs from multiple retailers I must say currys are the most unorganised and unreasonable to deal with. TV had software issues so reported to currys who collected the TV but then later on said they will not repair it due to the fact a fly had flown into the screen. I agreed that the fly could not be removed but they said this is what caused software issue which is absolutely ridiculous. For an hour I was passed from representative with no one helping me only getting a condescending tone from the adviser who would not assist me. After being a loyal customer to curry for my appliances it is safe to say I will take my custom elsewhere”

Helpful Report

Posted 5 years ago

“I needed a copy of a receipt from November 2014. Mr Kevin Ballard from the help desk at curry’s Fosse Park store was EXTREMELY helpful”

Helpful Report

Posted 5 years ago

“Very ridiculous customer service. Very disappointed and gutted. We bought a dishwasher with 5 year plan and we have been chasing the repair team over a month now and they keep stalling us. I also lodged a complaint and it hasn’t been acknowledged either. They should shut down their customer service!!”

Helpful Report

Posted 5 years ago

Currys is rated 2.0 based on 3,454 reviews