CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

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“Great communication from start to finish. The ring turned out better than I could’ve imagined and the process was super easy.”

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Posted 2 years ago

“Great customer service and great product!!”

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Posted 2 years ago

“The team at Custom Made took my ideas and really did great work. I wanted several adjustments as the design process continued and they were very helpful, willing and eager to ensure the engagement ring I envisioned was brought to life. In a time it seems like so many people don’t take pride in their work or are willing to go an extra mile for customer service, I found all of the staff here a refreshing and excited to assist me! And they did not try to pressure me at all during the process to upgrade to bigger stones or more expensive options… in fact they did a great job at giving me options to remain within my budget… and would have kept it within the budget, but I chose to go a bit over… with no pressure from them at all.”

CustomMade.com 5 star review on 22nd April 2022

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Posted 2 years ago

“CustomMade is AMAZING! I thoroughly enjoyed the entire process and was stress free! They worked with my budget and made a Beautiful ring for my Little Lady. She was mesmerized as I knelt down holding it up to her as the gem glistened in the sunlight. Highly suggest them!”

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Posted 2 years ago

“Custom Made provided such a unique experience that I never thought was possible. After months of searching for a company that could take a ring concept and turn it into reality, Custom Made provided that avenue. Their customer service is second to none when it comes to project satisfaction. This team worked diligently to ensure every aspect of my ring was absolutely perfect. I am astounded at the professional team they have as I was in constant communication with someone throughout the whole process. There was never a time when I was wondering what was happening or when the next phase would begin. Moreover, if anything ever changed, they were completely transparent in every aspect. Overall, this company was an absolute joy to work with and I would say you’re a fool to go with anyone else. My ring exceeded every expectation and I absolutely love the finished product. Great job Custom Made, I will definitely be telling people about what you can offer and showing off my ring as proof!”

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Posted 2 years ago

“Quick, wonderful service! They made me pretty much exactly what I imagined for my wedding band! 100% recommend to anyone with a vision looking to have something super special created.”

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Posted 2 years ago

“Hi Wilson & CM Team, Sorry, it's been a busy week lately for me and finally spared a moment to share my experience with this project! Hi, My name is Bran and I found CustomMade from surfing the internet I would say this is my first time ordering a valuable ring online for my proposal plan. Didn't expect it to go so well! I was truly amazed by the first person, Krist the consultant, who plans well and asked about my story from that moment I'm sure that I found the right place to create my proposal ring and then here is how the story of my ring began. I never had a problem worrying the design is not what I wanted. Your team had provided a lot of options and hard work to make the pieces come into real life! I would like to also pull out Jesse for the amazing 3D design! It is so realistic and through that, I can foresee what's going to come into real life, I have no doubt about regretting this project. Finally, without Charm the production lead, I wouldn't have had the chance to see the ring arrives, as he provided me the importer code right after he got back from his holiday, or else it would be taking even longer in our local custom for item clearance or else I would have to postpone my proposal and the engraving on the ring wouldn't be meaningful anymore. It surprised me that the ring arrived in NZ on March 17th after 2 days after the final payment was made. But unfortunately, It takes 3 weeks for clearance due to the receiver is not under my name, I will have to reprocess the whole progress with the broker again. But luckily, It was received on the day before my proposal! Therefore, in my opinion, it would be great if you have an automated system that sends out importer code to the customer, which helps all the international customers progress more flexibly. You guys have been the best and had enlightened my life sparkly. My proposal has been completed and life goes on with a cupid now. In another hand, I'm planning to customize with your team about my wedding ring pairs, still not sure when but we will keep in touch for sure! Thanks for being such an awesome team, CustomMade. I'm honestly appreciated and thankful for the whole progress, especially the one who related to my project plan! P/S: I don't mind to be posted publicly of my provided photos if needed. Cheers, Bran.”

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Posted 2 years ago

“From start to finish I was extremely well looked after, with lots of helpful advice and ideas given. You start with an idea and they will run with it. Prices to suit all budgets. I'm so happy with the finished product and I hope she will be too!”

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Posted 2 years ago

“Their team is responsive, knowledgeable, helpful, and overall a pleasure to work with. The final product I received was exactly what the models looked like, and it came in a nice box, with material certification in the packaging. I will most likely be ordering from them again, next time I want a custom piece made.”

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Posted 2 years ago

“The whole experience was great! I recommend to everyone. The one person that I would tell to consider is military. As military myself I would have likely been better off going to another place where I can get a very similar ring at a cheaper price from discount. It wouldn’t be as unique though.”

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Posted 2 years ago

“the process was very smooth, and they were very considerate in terms of configuring the ring no matter what step of the process you’re in (i believe i changed the stone 3 different times, going for Moss Agate, to an Oval cut Diamond, until eventually choosing a Pear shaped salt and pepper diamond). the Ring came out perfect, they asked me what things she liked, i told them her favorite flowers, and they incorporated Orchids and Hibiscus into the setting. my wife loved it, as it was her first Ring since getting her promise ring. i plan on coming back in 10 years when i upgrade her ring to 2ct. only took about 2 weeks to bring the 3D image to life. I have 0 complaints.”

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Posted 2 years ago

“Had a amazing experience with custom made easy process and the finale product was stunning and for the price was unbeatable”

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Posted 2 years ago

“From the moment I showed interest in using Custom Made for my wedding/engagement pieces, they were super friendly and thorough with communication. The team asked me what I wanted in my pieces and after some hard thinking, I gave a pretty vague realm of what I was thinking. This didn't slow the team down at all as they worked to create the rings I saw in my head and even be flexible for some changes down to the finalizing. This team made my life so much easier with how spelled out everything is in their step-by-step process and destressed a nerve-racking next step in my life. 1000% will be returning for other pieces of jewelry to compliment our rings in the future.”

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Posted 2 years ago

“All the employees were helpful and quick to respond. So happy with the process”

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Posted 2 years ago

“They are extremely easy to work with and will make every effort possible to make sure that your ring is what you want. You would not regret the decision of going with them. I have nothing but good things to say about them.”

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Posted 2 years ago

“Terrific people & a terrific experience. I used Custom Made for my fiancé's wedding band. I started with a loose idea of a Dragon Ball Z ring & the expert staff helped turn my idea into a very classy ring that my fiancé just loves. We're now repeat customers! Custom Made is working on a new project for my fiancé to share custom pieces with our boys at the wedding & he is also going to have Custom Made work on my ring.”

CustomMade.com 5 star review on 18th April 2022

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Posted 2 years ago

“We are extremely happy with the quality of the ring purchased. I will highly recommend custommade to friends and family for their engagement rings in the future.”

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Posted 2 years ago

“Wonderful experience - super efficient, thorough, and delivered the piece a week ahead of schedule!”

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Posted 2 years ago

“The design process was excellent and easy to understand. The team was helpful. The fulfillment of the project was faster than I was expecting. And updates were frequent and clear. Overall incredible and happy with my experience.”

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Posted 2 years ago

“I found this site on an off chance looking to find something unique to give my fiance. It was all of that and more. The people were very helpful and got back to me as soon as possible, all the questions had a definite answer. The ring itself turned out beautiful, it was everything we imagined it would be and then some. To be able to put as much input into your piece and watch it come to life is worthwhile in itself. Then to finally see the piece when it shows up a day after purchasing was excellent service. I would recommend using this site to many people looking for a special experience when picking out a ring for that special person.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews