Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My shop online was a bit problematic, the Domyos MY TOP fitness tank top confused me. I wanted a red one, and the red picture said "pink" when you hover over it. So did the pink one. I guessed that as it looked red it was red, but no, when my order came it was the pink one. Dissapointed.”

Helpful Report

Posted 9 years ago

Hello Patricia I am sorry to hear that you are not happy with the product. You do have the option to return the product either to a store or by sending it back to the warehouse. For more information on this you can have a look at our returns policy. http://www.decathlon.co.uk/return-policy.html Have a nice day

Posted 9 years ago

“purchased a pair of road running trainers, i know they were cheap but they have no cushioning at all. you might as well go running in ordinary shoes, i will just use them for casual use but would not dare to run in them.”

Helpful Report

Posted 10 years ago

Dear Mr Paulger, Thank you for your feedback. In regards to the running shoes you purchased you said they have no cushioning at all which is a cause for concern as they have Wave® Technology + VS1 foam at the heel for excellent cushioning. Please can you get in touch with the Customer Loyalty Team on 0345 450 7936 or via our online contact form https://www.decathlon.co.uk/en/contactUs to arrange an exchange.

Posted 10 years ago

“Not impressed with there online systems (this is what I'm rating not the product) Firstly only told me it would take over two weeks to deliver AFTER taking my payment, Then after two weeks informed me that they could no longer supply. and then 3 days later informed me that was in store waiting for me to collect (good job I had not obtained a alternative elsewhere) Nothing wrong with the product when i finally got it but not the way to convince me to order again.”

Helpful Report

Posted 10 years ago

Dear Garry, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you are not satisfied with our online system and we care about your opinion as we are trying to improve. We only take the payment once the order has been processed and ready to be packed, the first stages are just "frozen" and then authorized. Despite the attention paid to updating the stock levels displayed on the website, the availability of products, sent by the supplier, may on occasion differ from that when the order is placed. This is why we check the orders detected in the system, fortunately I can see that you order went through successfully and you collected in your local store as requested, one day after the estimated delivery date. Please apologize for the inconvenience caused, we hope you may give to Decathlon a second chance to have a better experience! Feel free to contact us for any further questions. Have a lovely day!

Posted 10 years ago

“not too good nor too bad an average store”

Helpful Report

Posted 10 years ago

Dear Kauser, Thank you for the time you spent for giving us your feedback. We hope to see you soon for a better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Emailed Decathlon twice asking for information on frame size on a certain bike I was interested in. No answer/reply after 72hrs so I phoned the nearest store to me who advised me and they were very knowledgeable and efficient. Bike is great.”

Helpful Report

Posted 10 years ago

“I had serious concerns and problems about being able to track my order. On the site it looked like it had been delivered days early when I was nowhere near Oxford. trying to find out what had happened was not possible online it said it had been delivered and the delivery company was uncontactable. This caused me considerable stress and worry as it was a very expensive item. However as soon as I spoke to an actual person in Decathalon customer services they were very helpful. The issue I have is how the tracking of an order is displayed and described on the website. It does not correspond to what is expected, and the correct delivery company / contact details were not given. I had to ring up customer services to find this out, this was on Saturday morning after a half sleepless night worrying.”

Helpful Report

Posted 10 years ago

Dear Rosalind, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you have experienced problems with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We would really like to thank you anyway for the great feedback to our Customer Loyalty team. We hope to see you soon for a better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

Helpful Report

Posted 10 years ago

Dear Paul, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you have experienced problems with our communications and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Regarding your email, I can see that my colleague answered to your request on the 16/02/2015, few hours after your email. We hope to see you soon for a better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I was interested in a Quechua BLX 300 lantern. Your site would not let me order one with an orange ring, my preference, the alternative being a green ring. I accept that the colour of the ring does not affect function. However I phoned to check the position. Your representative told me the warehouse could not distinguish the two and if I ordered I would have to take the one I was given. This seems unnecessarily restrictive. Appearance, which involves colour, can be significant to some customers and it seems a small ask to have the warehouse check and select before sending to ensure the customer obtains the desired item.”

Helpful Report

Posted 10 years ago

Dear Alexander, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you have experienced problems and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Hi, I ordered a size S/M and you delivered M/L which was way too big. Fortunately, I checked the parcel before I left the store. I live about 12 miles from the store. Had to return wrong order as store did not have size to swap. However, I very helpful customer service advisor had one delivered to my home. It arrived the next day. So in the end it worked out. But would be hesitant to use the service again.”

Helpful Report

Posted 10 years ago

Dear Jacqueline, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you have experienced problems and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I returned both items that I bought. Staff in the Broad Street pop up store were very friendly and helpful, however I was slightly confused/frustrated to hear that a refund would take up to three week. Seems a very long time.”

Helpful Report

Posted 10 years ago

Dear Kirsty, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you are not satisfied with our services and we really appreciate your review as we are trying to improve every day to make sport more accessible to everyone. Regarding your return, unfortunately at the moment this is the normal procedure, we apologize if you have experienced a delay. We hope to see you soon for a better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“The item I wanted was out of stock initially. I had requested an email when it came back in - this did not happen, I just happened to go back onto the website and found it was in stock again. However, the company redeemed itself by keeping in touch re the delivery as I needed it by a set date.”

Helpful Report

Posted 10 years ago

Dear Margorie, Thank you for the time you spent for giving us your feedback. We are glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please apologize for the inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Although I was happy with the products I eventually got I found the sizing guide to be confusing. I understand the need to cater for the various international sizes but the guide should allow you to convert your size to the purchase size which currently does not seem to be the case. This caused me to order the wrong size and then take time out to visit a store in order to exchange the items. I also found that the reply to my feedback emails was misunderstood as they just kept repeating the same answer.”

Helpful Report

Posted 10 years ago

Dear Jodi, Thank you for your nice feedback. We are glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. We are aware that our website and size guide is not perfect at the moment and we are trying to improve it, this is why my colleague forwarded the issue to the competent person. Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“The products were of standard quality for their price, not too bad. I really like the jersey jacket, and I wear it quite often. Only thing is the colours are slightly "blueish" and clearly a bit cheaper. Perfect for training kit. Shipping was great, etc.”

Helpful Report

Posted 10 years ago

Dear Jessica, Thank you for your nice feedback. We are glad to know that you are satisfied with our products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“The delivery of the goods took a very long time and there was no update on status”

Helpful Report

Posted 10 years ago

Dear Shannon, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions via contact form in our website or calling us on 03454507936. Have a lovely day!

Posted 10 years ago

“Forgot to bring me items, when I emailed them about this they never got back to me”

Helpful Report

Posted 10 years ago

Dear Sacha, We apologise that you have not been responded, after checking your account we can see that we may have missed this email, a free order for the item you've not received has been placed and you will receive an email to confirm this. Please accept our apologies for any inconveniences caused.

Posted 10 years ago

“Very bad shopping experience. Website not user-friendly at all, makes you lose a lot of time each time you add something to your basket. Once the order was placed I did not hear back from them and thought everything was ok. 2 days after expected delivery date I had to call 37 times to be able to speak to someone who announced me that my order was not being processed because an item was missing! I had to cancel the item because it would take 4 days to come from.... France! Just across the Channel! And I could not replace the item or it would again delay the delivery. After almost 10 days and a run home to sign the DHL parcel, I finally received my order... Very very poor service. Would definitely avoid shopping with them in the future.”

Helpful Report

Posted 10 years ago

Dear Oanese, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions via contact form in our website or calling us on 03454507936. Have a lovely day!

Posted 10 years ago

“Poor communication. I understand items might unexpectedly go out of stick after ordering them, but there was no communication or updates, just an entire order that failed to turn up. They were difficult to contact and the person I spoke to seemed in need of customer service training and was either unable or unwilling to share information such as what postal service they would use to send the rest of my order (e.g. Would I need to be home to sign for it, when would it arrive). A shame, as the items I did recieve were good value for money.”

Helpful Report

Posted 10 years ago

Dear Kirsty, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you are not satisfied with our communications and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Regarding your order, I can see that one of the item was out of stock and you have received and email giving you the options to find alternative solutions, we have then cancelled the item, refunded you, release the rest of the order and delivered the parcel with Royal Mail. We are sorry if you have experienced problems with the delivery. We hope to see you soon for a better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Lovely jacket but although badged as a 'large' actually fitted as a medium. Would have reordered in XL but none available :-(”

Helpful Report

Posted 10 years ago

Dear Carl, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you are not satisfied with our product and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I have bought an Oxylane rain down Iris coat. It's lightweight, warm and great to wear in winter. However, it's two-months old and feathers are starting to come out through the jacket. This is disappointing, as the coat has not been heavily used. And it can be embarrassing in some circumstances. A shame, as I really enjoyed wearing the coat, but not worth spending the money if down starts to surface.”

Helpful Report

Posted 10 years ago

Dear Crina, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you are not satisfied with our product and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“First I had to return the product because the sizing on the website was misleading, I was sent a small rather than a medium pair of ski trousers. When I returned them, I had to follow up as they had not registered receiving them. They then sent me the right size, but the fit was not right, so I returned these ones as well. Decathlon has so far denied receiving these, and are refusing to pay the refund, leaving me £120 out of pocket. My experience of dealing with their warehouse first time around shows that their returns process does not work properly, and even though I have pointed this out to them, they still refuse to make the refund. What an unpleasant and expensive experience! Zero marks to Decathlon for honesty.”

Helpful Report

Posted 10 years ago

Dear Luke, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you are not satisfied with our services and we really appreciate your review as we are trying to improve every day to make sport more accessible to everyone. Regarding your refund, I can see from your order that the total amount of the item was refunded last week and you have received as well the prepaid postage label in order to send the item back to our warehouse without paying the postage costs. Everything went through the normal procedure, we apologize if you have experienced a delay. We hope to see you soon for a better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

Decathlon is rated 4.4 based on 11,520 reviews