Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 17th June 2023

Decathlon 1 star review on 28th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a badminton racquet in Decathlon Auburn on Sunday and its strings broke at the first play on Monday within 5 mins. The staff said it is normal and no warranty, then let me go to the professional shop to fix it. I contacted Decathlon customer service, he let me restring it in Tempe Decathlon. I said it is a product issue, even though I restring it, it will break again quickly. Then he doesn't reply me any more.”

Helpful Report

Posted 2 years ago

“Vielen Dank, ich werde es an Freunde und Bekannte weiterempfehlen”

Helpful Report

Posted 2 years ago

“In our world today, life goes beyond trying to be the genius yourself. With the level of my intelligence, I felt I knew all the moves peradventure I come in contact with these cheap online scammers so I thought. After days of scrutiny, It felt safe to invest $112, 000 of bitcoin with a crypto company I met online. In a month, my initial deposit had increased from that by $45k and you should know how soothing that made me feel. The narrative changed when my withdrawal request got denied several times then I realized I've been ripped off. With Jerry, a bitcoin expert and a pool of info better than myself, I was able to recover my money back. I'll definitely recommend JERRYFIXESIt @ Cyberservices . com to anyone in the same shoes”

Helpful Report

Posted 2 years ago

“My day was totally spoilt by one of your counter service lady at Center point half an hour ago. I went there to exchange a leaking air mattress with a receipt presented. She claimed that there was no record under my name/my husband's name. She even said it could be bought from carousel then exchange at your place. I was so hurt as it was really bought at your shop. I suggested to check on CCTV, or to check on the receipts. She just wanted to brush me off and insisted can not change. If it was not brought in your store, why would I want to insist? It was not helpful just to argue with me that you couldn't find the specific record under our name. And it hurts customers by doubting their dignity. The issue was handled well by staff Abdullah. His customer service was excellent. He was very patient, professional and helpful. After we showed him the receipt, the bank account statement. He checked the record in computer and scan the item. It PROVED that we really bought it in your store. It cleared all the doubts. If at the begging the other lady was able to do that, it won't hurt customer's feeling at all. Yes. You definitely have the right to check. But the lady was just assuming and not checking properly when handling my case. It is the the money matter, but it hurts me. It embarrassed me to argue over the counter. It made me so angry as I bought the item in your store and you kept on saying it was not. I am still very upset after coming back home. But I really want to thank Abdullah at Center Point branch for helping us. He deserves five starts. Thank you, Abdullah!”

Helpful Report

Posted 2 years ago

“Get out of russia”

Helpful Report

Posted 2 years ago

“My family has been in silence for a year now. My eldest brother was being framed for murder and therefore wanted by the police. We got an attorney that was able to sort that out, only that his mugshot was all over the internet still. It was the most humiliating time of our lives as it made a dent on the family's reputation and cost him his high paying job. Paying any amount to take that down wasn't the issue so luckily, we got introduced to this great team that wiped all of that out with a way lesser fee. Since then, we've been able to walk like a free man. Forever grateful to ''JerryFIXESit @ CYBERservices dot com''.”

Helpful Report

Posted 2 years ago

“I bought my Electric bike from Decathlon and part of the deal included a free check after a few months. I booked it in and the service engineer Ian did a excellent job and repaired a puncture which only cost £10.98 which I thought was reasonable. However, I went to the check out to pay and was informed that they only take card payments. I explained that I do not have cards and asked how I could pay as I only had cash. The cashier said it was the Store policy not to take cash and advised me to approach a customer and ask them to pay my bill for me and for me to give the customer my cash, I refused to approach a complete stranger and have the embarrassment of asking them to pay my bill so she said she would get the Manager. The Manager said exactly the same as the cashier and again I refused to approach a stranger and to put someone on the spot and cause us both embarrassment. I suggested I would call my wife so that she could pay over the phone and was told that they could not do this and she would have to travel to the store to pay which she could not do because she was at work and we lived 20 miles away. The only cause of action he said was to keep my bike in store until I retuned with someone with a card to pay the £10.98. The manager had no intention of helping me even though I pointed out cash is legal tender and I wanted to pay my bill. The bike was my property, paid for and not the stores property and I don't think they had the authority to suggest they would not allow me to take my bike until I had paid, which I was trying to do. Fortunately a woman and her son approached me because they had overhead the conversation with the Manager. They offered to pay because they said the Managers attitude was unhelpful and they were disgusted that somebody was being treated so badly whilst trying to pay their bill. It would of been helpful and would of stopped a lot of embarrassment if it has been explained to me when I booked my bike in for repair that they only accept card payments. I would like to thank the two people who came to my assistance and helped me. If this is now Decathlon's customer policy we will not be using the store again or recommend to family and friend. I find it difficult to understand that the store or Company think it is acceptable to suggest that a customer should approach other customers in store to ask them to pay a complete strangers bill on their card.”

Helpful Report

Posted 2 years ago

“refund issue my order no: 8353752. cancellation date is 20.11.2021.”

Helpful Report

Posted 3 years ago

“Very efficient service. Prompt and quick to collect.”

Helpful Report

Posted 3 years ago

“Very efficient service. Prompt and quick to collect.”

Helpful Report

Posted 3 years ago

“I used to love decathlon products until a few years ago. I used to love visiting decathlon stores in Bangalore and buy workout gears, jacket, in fact all my regular wear clothes from decathlon. But somehow I have felt this recently that the quality of decathlon products is gone down tremendously. For reference, I had a blue quechua 1L water bottle (non plastic) which I have been using from 3-4 years. It was always roughly handled and there was not even a single scratch on the bottle. It was perfect for use till now. It was for Rs.399/0 Last week, I purchased the quechua 1L green water bottle (non plastic). By mistake it slipped from my hand and fell on a cable on the floor and there is a huge dent on the bottle. Imagine falling on a cable resulted in a dent. That was shocking. It is for Rs699/-. Prices are going up and quality is going down. I'm sorry to say you just lost a customer. I don't think me and my husband will ever visit decathlon again.”

Helpful Report

Posted 3 years ago

“HORRIBLE! purchased a bike for my daughter and within days the rubbed tire fell apart as she was riding. After weeks of discussing this situation with them and wanting an exchange on this hazardous bike I’ve been told this is due to deflated inner tube inside the tire and it happens when it sits in there warehouse for too long. So because they have had a bike in there warehouse for too long it’s my problem that it arrived this way. My daughter fell off as she was riding, how is that exceptable. Tire no long stays inflated and I’ve had the bike for 2 weeks and it was only riden 3 times. Save your money and shop elsewhere. They tell you that your child’s safety is at there utmost priority but thats all BS. At end of day I’ve been told there’s nothing they can do in terms of exchange because it’s common practice to pump your tire every time your ride it. Well we own Cannondales and I’ve never ever had to do that before. We purchased the ROCKRIDER ST 120 20" KIDS MOUNTAIN BIKE, don’t buy it. But I honestly wouldn’t buy nothing from them as I saw another review on here with the same issue. Btw there bikes are made in China so I’m not sure if that has anything to do with there crappy workmanship. I had such high hopes in this company. There website looks very professional but clearly they are NOT! Willl be filing this with my credit card company.”

Helpful Report

Posted 3 years ago

“Couldn't buy online because they wanted my passport number. Who the f you think you are Decathlon? Soon we will need to show an ID to get a coffee with this kind of people..”

Helpful Report

Posted 3 years ago

“So bad no customer service.”

Helpful Report

Posted 3 years ago

“I would like to purchase the Golf Ball Pick-up Tube but the reviews are saying you can only empty 1 ball at a time from the tube. Has there been a modification to the tube which will allow the top of the tube to be unscrewed which will allow all balls in the tube to be emptied all at once?”

Helpful Report

Posted 3 years ago

“Ordered the El 100 cross trainer for delivery. Advised on the track & trace site it would be delivered in the afternoon. I receive a text message from the driver from Allied Express @ 10am with just a zoomed in photo of the consignment label for my delivery. I was not home at the time & was at work. I would be home by lunch time/afternoon. I texted the driver asking what happened as I was advised it would delivered later on in the day. Ofcourse there was no reply from the driver. I called him. I started off being defensive and told me that he had pressed all the buzzers in my building and no one let him in so he left my delivery outside the building. OUTSIDE the building! He then continued to tell me that it’s really heavy, requires 2 people to lift/move it, so not to worry because no one will steal it but if anything happens that Decathlon will sort me out because they’re really good with things like that! I was shocked, upset and mad! I told him that he wasn’t scheduled for delivery until the afternoon! He called me a liar and said that there was no way it says that on their website and if it did say that, it was an error and questioned if I saw when he scanned in the parcel for delivery that morning at 6am, so there was no way he was keeping it in his vehicle until the afternoon!! He hung up. I proceeded to try to google Decathlon’s contact number. Ofcourse they don’t have one. Beyond upset and mad at this stage, whilst still at work! Their online robot advised that she’s “sure the driver left the delivery in s safe place” followed by a damn smiley face. How extremely condescending. Used to be a Decathlon customer, always purchased in store. Shame that the first experience online was absolutely atrocious. Stop using Allied Express drivers.”

Helpful Report

Posted 3 years ago

“Order GB306058808 This company is a complete shambles i ordered my two sons the Rockrider electric bikes when they arrived I was shocked to find one of the bikes had vital parts missing headstock bolts,charger and additional screws also the bike had scratches all over it these bikes retail at £1000 each. I informed customer services of this matter and they offered me a £10 voucher I then complained again as the item they had sold me was unfit for purpose so they again offered me a £25 voucher each time I asked specifically how to make a complaint they avoid and ignore you completely they then offered to replace the bike and without speaking to myself booked in collection for the very next day I told them I work for the fire service and cannot just take the day off and would let them know what day is suitable after i spoke to work. Guess what they called me the wrong name booked in collection anyway ignoring my emails to cancel there sly little trick is to cover there own backs to make it look like they are playing ball my advice people is “DO NOT BUY FROM THESE INCOMPETENT BIG GREEDY COMPANIES” they do not care about the buyers. I’m still in the same position I will update as the case progresses.”

Helpful Report

Posted 3 years ago

“Resistance band snapped after a couple of uses... no refund or exchange. Worst customer service ever.”

Helpful Report

Posted 3 years ago

“Decathlon customer care number 7318827159..//..9608464159 ..payment and repayment related customer just call nowDecathlon customer care number 7318827159..//..9608464159 ..payment and repayment related customer just call now Decathlon customer care number 7318827159..//..9608464159 ..payment and repayment related customer just call nowDecathlon customer care number 7318827159..//..9608464159 ..payment and repayment related customer just call now”

Helpful Report

Posted 3 years ago

“Decathlon customer care number 7318827159..//..9608464159 ..payment and repayment related customer just call now Decathlon customer care number 7318827159..//..9608464159 ..payment and repayment related customer just call now Decathlon customer care number 7318827159..//..9608464159 ..payment and repayment related customer just call now Decathlon customer care number 7318827159..//..9608464159 ..payment and repayment related customer just call now”

Helpful Report

Posted 3 years ago

Decathlon is rated 4.4 based on 11,514 reviews