Dehumidifiersuk Reviews

Name: Dehumidifiersuk
Rating: 4.00

4.0 Rating 193 Reviews

75 %

of reviewers recommend Dehumidifiersuk

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Metrics

4.0

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Dehumidifiersuk 5 star review on 20th December 2017

Phil Everall

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Dehumidifier from Dehumidifiers UK on Friday 26/04/2019 late in the afternoon. I was not expecting delivery until at least the 30/04/2019, due to ordering later on in the day. I have just received delivery this morning for my Dehumidifier which is absolutely fantastic and I can not recommend this company higher. Fantastic service.”

Helpful Report

Posted 5 years ago

“Having received two defective dehumidifiers from a different retailer, I needed one that worked, and I needed it fast as we had had a bad leak in our kitchen, and it was already Friday afternoon. I got a great price from dehumifiersuk, and having sent them an email asking if it would be possible to arrange a Saturday delivery (at an extra cost) I was called back by George and it was all sorted. Excellent customer service, a functioning dehumidifier and a dry kitchen.”

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Posted 5 years ago

“The staff at this company are amazing. I ordered one dehumidifier and then another one a little later the same morning. They phoned me to check that it wasn’t a duplicate order - a really good start. I was told the day the goods would be delivered, next working day, and when the DPD delivery company driver went to the wrong address, the staff at Dehumidifiers UK talked to DPD directly and tried to get the goods redelivered to my address. When DPD let them down, Dehumdifiers UK got involved again and the goods arrived the next day. They even phoned me up and e mailed me to check all was OK. So ten out of ten for service. The price was also very reasonable. I would thoroughly recommend Dehumidifiers UK.”

Helpful Report

Posted 5 years ago

“Great customer service and speed of delivery. Will definitely recommend to anyone”

Helpful Report

Posted 5 years ago

“This company deserves 5 stars BUT I had a couple of blips that were arguably not their fault, although I think might have been avoided with better communication. The professional advice on my choice of product was first class. The product itself was well priced, free next day delivery and I was notified of delivery date. Here it went wrong. After waiting in all day (a Friday) it transpired that the courier arrived but did not deliver, indicating a need for better instruction? I was then advised of next working day delivery (Monday) and told I would get an eta. This didn't happen. After numerous calls and emails I was informed the team were in meetings all morning and the phone lines were under maintenance. This was unfortunate but not good customer relations. However my machine arrived and the follow up/understanding of my concerns was exemplary. I would use this company again without hesitation but there is room for improvement.”

Helpful Report

Posted 5 years ago

“I found that Dehumidifiersuk offered me the best price, next day free delivery and expert advice. I was so happy with the service and the dehumidifier I purchased I went back to them again for a second dehumidifier for my holiday home. I would highly recommend Dehumidifiersuk as they are the specialists in this field.”

Helpful Report

Posted 5 years ago

“I purchased an Ecoair dehumidifier from this company. A prompt and efficient service and good communication. My one criticism is that they use DPD for their parcel deliveries, who failed to deliver my parcel on no less than 3 occasions. Thanks to Stephen from DehumidifiersUK, for taking the delivery from DPD and sending it me the next day as promised via another courier ... great after sales service!”

Helpful Report

Posted 5 years ago

“Ordered item on 29th November before 3pm expecting next day delivery as stated on website. Still waiting for email regarding delivery. Order was acknowledged immediately and payment taken. Anyone got a telephone number for these guys?? The one on the website is just an answering service and not the 'expert' it says it is”

Helpful Report

Posted 6 years ago

“Firstly, the Ecoair unit was the cheapest price on the internet. So took a punt and skipped Amazon to go with this retailer. Secondly, the postage was free which was unusual for such a large item. None of the competitors offered this. The unit was delivered the next day as stated - great! There was an additional promotion for a free weather station which was missing. Straight through on the phone to customer services who were very helpful and followed up with an email later that evening to resolve a fairly minor issue. I didn’t expect much from the cheapest retailer on the internet but was pleasantly surprised getting the best price and the best service.”

Helpful Report

Posted 6 years ago

“We bought a dehumidifier from this company and couldn't be happier with the service. Communication throughout has been friendly, polite and speedy. The one I had ordered was out of stock and they emailed me with in a day (at the weekend) to let me know this. I then changed the machine I wanted to one they had in stock and this was delivered within 3 days. We live in a remote location and it was a miracle that it got here as soon as it did. Companies usually use our location as an excuse to charge more or deliver slower but not this company. Thank you for your excellent service.”

Helpful Report

Posted 6 years ago

“I bought a Meaco 12l which they showed in stock, a few days later tried to chase the delivery but they would not answer phone or email. Had to open a PayPal case to get a refund. It came out they falsely advertise cheaper than elsewhere products and when you buy one they try to sell you something else instead. Should have read the other reviews before I bought.”

Helpful Report

Posted 6 years ago

Hi Nick, thanks for the review. In this case we had a run on this product overnight and fell one short in being able to fulfill the order. After a short investigation upon discovering that we had fallen short of the Meaco 12L Platinum we presented a few other options for you to consider. I can understand your frustration but there is nothing sinister going on here and the prompt refund should show you that. We are certainly not 'cheating' customers. We are very established, 10 years trading, with a huge happy customer base. There are over 120 dehumidifiers to choose from on our site and we have a good stock holding of most of them, available on a next working day delivery with DPD. Apologies once again for your journey with us, we wish you better luck in you future purchases.

Posted 6 years ago

“Following my purchase on 8th December 2017 and my subsequent review complaining that the promised weather station had not been delivered and that I could not get any response via telephone, e-mail or the website, I tracked down e-mail addresses for people associated with the business and threatened to refer the failings to Trading Standards. I then promptly received the weather station after waiting three months from the original purchase in December. As well as threatening to resort to Trading Standards, I pointed out that a failure to deliver within a reasonable time is a breach of contract. I made time of the essence and reserved my contractual rights. It is regrettable that this company has to be pushed so far before it honours its contractual obligations.”

Helpful Report

Posted 6 years ago

“I am not happy at all. I ordered 8 units. I ordered them 48 hours ago. I paid in full for them. I paid £5,664.00 and was guaranteed that the units would be despatched on Wednesday this week. I was not told that 7 units were coming from a different warehouse and the eighth one was being sent from Holland. I was told one of them was coming from Holland and the remainder from yourselves. I was told that I would have the units yesterday. I had a man on site all day and they didn't arrive which has cost me a day’s labour for nothing. Please tell me the truth and let me know what on earth is going on. I spent a lot of money and paid you. I expect a service for that as per your Sales Order. I also called 3 or 4 times from 4.45pm and nobody answers????? Your web site says you close 5.30pm and your sales order says 5pm. In either case nobody answers the phone. If you are not honest with your customers, there will come a point you won’t have any. PLEASE HAVE THE DECENCY TO LET ME KNOW WHAT IS HAPPENING OR SEND MY MONEY BACK IMMEDIATELY. Please also let me know what compensation you propose to give me for this disgusting service.”

Helpful Report

Posted 6 years ago

Hi Clifford, this is the first I am hearing that your order has been delayed. I don't feel as tho this needed to be escalated to a such a condemning review at this stage. Please call me to discuss and if I can solve the problem hopefully you would revise the review to reflect the entire journey with our company not just a hiccup with the order. Kind Regards, DehumsUK

Posted 6 years ago

“I paid for a current model Ecoair Mini dehumidifier as advertised, but was sent an outdated one. I would have accepted it to save the hassle of return but I found it to be faulty (the carrying handle resisted lifting as it was being raised for first use and one end broke off) so I asked D-UK to take it back for refund. They made a very fair request for photographs of the fault to be provided and these were sent by email the same day. Ten days later, having heard nothing from them, I sent them a reminder. They replied that I needed to have EcoAir collect the unit from my house, and they assured me that the refund would be issued as soon as it was collected. Following discussions with Ecoair and some form-filling, the unit was collected at their expense and I confirmed this to D-UK. No refund or reply was received. Over the next three weeks, several further emails and a telephone call to D-UK went unanswered, and I was starting to wonder if they were still in business. I then sent them a 'time is of the essence' demand for the refund to be provided within two days otherwise formal action would be initiated. They issued the refund the same day - almost six weeks from my initial request! Incidentally, D-UK's "free weather station worth £29.99" wasn't received, but it can be found retailing elsewhere for £7.99 inclusive of delivery so wouldn't have been a great loss. I suggested to them that they had grossly falsified its value and, notably, this wasn't denied. FOLLOW-UP to the response from DehumidifiersUK: One of us has given a fair and factual account, the other has given a distorted account. Relating the detail of the transaction would take up too much time and space, so unfortunately the reader must draw their 'fact or fiction' conclusions from what has already been written.”

Helpful Report

Posted 6 years ago

Hi, thank you for your comments. I handled your order myself, just to clarify a couple of things; there is no old version of the Eco Air Mini that I am aware of I am still confused about this claim. The stock that your unit was picked from arrived from Eco Air two weeks prior to the order. There was no damage reported when you received the item and you signed a clean POD to say that you received the item in perfect condition. Sometimes if the damage is reported within the first 24 hours we still have chance to process a claim but this wasn't the case. I know that the courier would suggest that the damage was done after the unit was taken out of the box as there is no damage on the packaging and the handle is tucked away in such a way that it would be virtually impossible to damage in transit or during the packaging process. In an effort to resolve the situation, as a good will gesture, we arranged for the unit to be collected and taken back to Eco Air. Your demands for a refund were heard and we issued a refund promptly after the unit was received back by Eco Air. Just so that you are aware of the challenges we face, the costs to our business (keeping in mind that none of this was our fault) are as follows; 20 mins on the phone giving free advice, £15 for postage on the way out, £23 for the collection (which was billed to us) as this was not a manufacturer fault, an Eco Air Mini that can't be sold on with a resale value of £149, 45 mins admin, and now a negative review. leaving us out of pocket by around £200. In an effort to be totally transparent the net profit on this item providing there are no problems is around £9. I accept that this is the nature of online retail but sometimes it is difficult to consider the challenges on the other side of the fence when are ordering online. The weather stations are sent separate from the units at the minute and this delivery was stopped when you requested a refund for the item. I find it difficult to understand how you have made an assessment as to it's value if you never actually received it. Your comments have been absorbed and taken on board by the team. Regards, DehumsUK

Posted 6 years ago

“Product ordered was not sent. Inferior product sent instead. Have emailed company several times to ask them to put it right, but have not received any response. This company is obviously happy to rip-off its customers.”

Helpful Report

Posted 6 years ago

Hi, thanks for the feedback. According to our notes, a member of our team communicated with yourself on the date of purchase (4th of January) to advise that the unit which you ordered was no longer in stock and to advise of the replacement. By all means, if you are not happy with the unit and believe it is an inferior product, we will happily collect the unit and offer you a full refund. An email has been sent to organise this and resolve the situation as soon as possible. Kind regards, DehumsUK

Posted 6 years ago

“Great price and very quick delivery”

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Posted 6 years ago

“Ordered on this site and got the item as described”

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Posted 6 years ago

“Happy with recent dehumidifier as purchased. Only criticism is that the carry handle is difficult to pull up to use”

Helpful Report

Posted 6 years ago

“We are still waiting for our dehumidifier to arrive, so there is no point in sending us a survey. David Carden 28/01/18”

Helpful Report

Posted 6 years ago

“Happy with the price, best I could fine online. Comms not so good and delay with initial delivery which had to be chased before it was dispatched. The free weather station that came with the order looks different to the one that was shown on the website at the time of purchase; certainly doesn't look like it's worth £24.99”

Helpful Report

Posted 6 years ago

Dehumidifiersuk is rated 4.0 based on 193 reviews