Name: Dell
Address: -, - -, Dublin
Rating: 1.18

“I wish you had zero star option too I ordered a monitor from dell.com its been delayed 4 times so far and the delivery estimate after 4 times delay is in 3 days and the item is not even shown as shipped yet.”

Helpful Report

Posted 4 years ago

“When I tried to place my first order, I was originally quoted for it to arrive on the 14th of October. Then the laptop order was cancelled. Then I had to go through a lengthy process of figuring out why it was cancelled, only to find out that it was because a single was not available and that if I upgrade it, then I can have the laptop. So I upgrade, pay for a more expensive laptop, get the order date of October 29th and now find out that it has been delayed again for two more weeks. I have now been trying to get a hold of someone from Dell for the past 2 hours. I have made three calls and 2 online chats. I was put on hold for half an hour and dropped, I have been hung up on twice, the number they gave me to call back on was some number where if you kept hitting the pound button it offers you different credit card options, and had both chats closed on me with no resolutions. I have not been rude or hostile and I have been treated atrociously. (See both saved transcripts below.) I really like Dell Products but I will never purchase a product from them again. This experience has taken up so much of my time and energy. OH! And I cannot cancel my order because it is at the "shipping threshold." Megan (10/26/2020, 12:06:17 PM): Chat with Live Agent Chilupuri R (10/26/2020, 12:07:29 PM): Thank you for contacting Dell Customer Care chat. My name is Raju. Please give me a moment while I review your case details and I will be glad to assist you. Megan (10/26/2020, 12:08:14 PM): Hi Raju, this is Megan. Thank you, I will wait. Chilupuri R (10/26/2020, 12:08:47 PM): Hello Megan. How are you doing today? Megan (10/26/2020, 12:09:45 PM): I am currently a little frustrated. I have been on hold with Dell for over 30 minutes and am experiencing the second delay notice for getting my laptop. Chilupuri R (10/26/2020, 12:10:42 PM): Sorry for inconvience , Megan . Megan (10/26/2020, 12:11:21 PM): According to Dell, my computer is built and ready to ship. If this is the case, then why is my computer delayed another two weeks? Chilupuri R (10/26/2020, 12:12:14 PM): Are you referring the order number 713809977? Megan (10/26/2020, 12:12:22 PM): Yes. Chilupuri R (10/26/2020, 12:12:38 PM): Thank you . Chilupuri R (10/26/2020, 12:13:04 PM): Before we proceed, I would like to confirm your email address and phone number in case the chat gets disconnected. [Information redacted] Is that correct? Megan (10/26/2020, 12:13:31 PM): This is correct. Chilupuri R (10/26/2020, 12:14:40 PM): Thank you for the information . Chilupuri R (10/26/2020, 12:15:00 PM): I am really sorry about the delay. Chilupuri R (10/26/2020, 12:15:48 PM): These are orders are being delayed cause of the depends on the parts, stock and time taken to build ship . Megan (10/26/2020, 12:16:57 PM): According to Dell, this laptop is shipped and ready to ship. Why would there be another two week delay if that is the case? Megan (10/26/2020, 12:17:31 PM): is built* Chilupuri R (10/26/2020, 12:22:52 PM): I apologize Megan , Please allow me 2-3 minutes while I check the information for you. Chilupuri R (10/26/2020, 12:28:15 PM): The order is in final stages ,it is estimation to shipping within 24 to 48 hours . Megan (10/26/2020, 12:29:39 PM): So, if it ships, I am looking at 14 days for shipping. Chat Ended by Agent ***Please note, I said I was fine in the following chat conversation because I thought it would get me further. I am not fine.*** CHN. P (10/26/2020, 1:34:25 PM): Thank you for contacting Dell Customer Care chat. My name is CHN. PRATYUSHA. Please give me a moment while I review your case details and I will be glad to assist you. CHN. P (10/26/2020, 1:34:41 PM): Hello Megan, how are you doing today? Megan (10/26/2020, 1:34:51 PM): I'm doing well thank you. How are you? CHN. P (10/26/2020, 1:35:19 PM): I am good, thank you. CHN. P (10/26/2020, 1:35:21 PM): I have your order number as 713809977, is this correct? Megan (10/26/2020, 1:35:31 PM): Yes, that is correct. CHN. P (10/26/2020, 1:35:39 PM): Thank you. CHN. P (10/26/2020, 1:35:42 PM): For verification purpose, may I please know the complete name as it appears on the account please? Megan (10/26/2020, 1:36:16 PM): The person who purchased this for me is [redacted] I am Megan CHN. P (10/26/2020, 1:36:41 PM): Thank you. CHN. P (10/26/2020, 1:37:01 PM): Before we proceed, I would like to confirm your email address and phone number in case the chat gets disconnected. We have it as [redacted]. Is that correct? Megan (10/26/2020, 1:37:11 PM): Yes, that is correct CHN. P (10/26/2020, 1:37:15 PM): Thank you. CHN. P (10/26/2020, 1:37:29 PM): I see that you are looking for the order status, am I correct? Megan (10/26/2020, 1:37:41 PM): No, I want to cancel. CHN. P (10/26/2020, 1:38:00 PM): Do you want to cancel the order? Megan (10/26/2020, 1:38:11 PM): Yes, I want to cancel the order. CHN. P (10/26/2020, 1:38:43 PM): May I know the reason that you are looking to cancel the order? CHN. P (10/26/2020, 1:39:29 PM): Sorry to say this, I see that the order is ready to ship and crossed the cancellable stage and cannot be cancelled. Megan (10/26/2020, 1:40:56 PM): This computer has been delayed again. After the first lap top was cancelled on me. I needed this computer for a class that I am in with these particular specs. I just can't wait for you all anymore. My term ends on December 7th and I am already behind. I really wanted a Dell but this is my fifth interaction with Dell today and I am tired of being hung up on. I just want to take my business to another company. Chat Ended by Agent”

Helpful Report

Posted 4 years ago

“10/25/2020 Dell Inspiron Lap Top Made in August 2020. Locked up with frozen black screen during setup. Returned for refund next day after purchase. Microsoft windows 10 and Dell can not produce honest products and never will after over 30 years.”

Helpful Report

Posted 4 years ago

“I bought a Dell G7 7700 gaming laptop. The 3-month-old laptop works fine, especially for the price compared to the competition but when it comes to brass tacks, customer service is just as (or more) important than the product you are buying. So I would suggest to never buy a Dell product because Dell’s customer service is the worse experience I have ever had in my life. Here is my Dell customer service experience in a nutshell: A sales representative calls me to sell me a warranty extension and tells me that I will only be charged the difference because I had already purchased a 1-year accidental damage warranty on my Dell G7 7700 gaming laptop. However, she charged me the full amount as if I did not already purchase a warranty. When I notice this issue (the next day) I proceeded to contact customer service to either refund me the difference or to cancel my warranty extension purchase entirely. Unbeknownst to me, I was in for a nightmare! Every agent I spoke with advised me that my issue could only be resolved with another department and then they would proceed to cold transfer me there. Every time a new agent from a different department answered they would ask for my credentials, ask me to repeat my issue, and then advise me they had to transfer me another department. When I got transferred, it was either back to the department I was speaking with at first, or I was transfer to a busy signal or dead air. In the latter cases, I had to call Dell back and repeat the process. This went on for over 4 hours. It got so ridiculous and predicable that I decided to record my last experience. My recording exceeded 1.5 hours. In the recording I requested to speak to managers, these managers advise me that they would warm transfer me to the other department and speak with the agent to ensure they could help before I spoke to them, but when the other agent answered, they had no idea I was transferred to them. The last representative I spoke to was a manager, and he just put me on mute and disappeared from the conversation. Again, I have most of this recorded and I was quite respectful on my end, considering I wasted hours of my life on trying to solve the simple issue of a being wrongfully charged for a warranty extension. In the end, my problem was not solved and the last agent I spoke to was the manager that put me on mute. As well, I discuss my issue via Dell’s chat an email options. But they too advised me that they could not help me with a cancellation or payment adjustment and that I had to speak to a different department. One more thing, their calling centers are overseas, hence the representatives have huge accents, and I could only understand about %66 percent of what they were saying; having to constantly ask them to repeat themselves. I hope this bad review deters you from buying a Dell product. You’ll have a happier life if you chose too boycott Dell.”

Helpful Report

Posted 4 years ago

“I give it one star because 0 star is not available. This is my 2nd Dell computer. This brand new Alienware m15 r3, which costs $2500, broke down right after 2 months. The tech support is horrible. Every time I try to call them, the waiting period is 20 min, not to mention that they schedule the wrong time/date, and the parts that need to be replaced take forever to ship. It's been 2 weeks since my computer was down, and I spent several hours making phone callas, and nothing has progressed at all! My first Dell workstation has the same motherboard issue, and they keep having this issue for years and obviously the product is not worth the price at all. The customer service is just a nightmare, and they dare to hang up on me after I spent 30 min waiting in the line! DO NOT BUY!!!”

Helpful Report

Posted 4 years ago

“Appalling Customer Service Check out the saga below and bear in mind every call to Dell takes >20 mins just to get through to rep. 21/9/20: Placed order for Monitor, kB, mouse, and adaptors 24/9/20: Only monitor delivered. Rest of order cancelled without explanation. Contacted Dell. Told that website issue caused order problems and that I needed to reorder. 3/10/20: Reordered outstanding items plus HDMI cable. Got correct order acknowledgement but then order confirmation only contained cable. Raised support request 1038587309. 8/10/20: Still no response from Dell. Phoned them. Got cut off. Phoned again. Told by Dell that the issue will be escalated and my order would be sorted. 12/10/20: No communication. Phoned Dell. They cannot process. Asked me to re-enter. I refused and asked for current order to be cancelled. However, HDMI cable already despatched so waiting for delivery before checking refund status for rest of products. 13/10/20: Dell email states Delivery date for HDMI cable now Nov 20! 14/10/20: Dell email reinstating cancelled order!! Raised email cancelling order again. 20/10/20: Went into my Dell account and cancelled the outstanding orders again! 22/10/20: Finally get email confirming order cancellation.”

Helpful Report

Posted 4 years ago

“Lucky to even get a 1star. As a contractor, i requested a weekend appointment for an engineer to come out and replace parts. Although laptop had issues it was still useable. They said they only do weekday appointments, and would take 1hr or so to fix. Fine, booked in a time and day, engineer came round and replaced the parts within an hour. As he was leaving i noticed that my laptop was slightly bulging, and realised the palm rest was not fit for my spec. Engineer put noted down and asked for parts to be re-ordered. Engineer didnt even bother putting my original palm rest back on so i could continue to work. Next day engineer called to say parts are here and he will come round to fix laptop... was a no show. Day 3 , engineer turns up and the same wrong parts had been ordered again. Day 4 got told ill now have to wait till Monday for the engineer to come round and fit the correct parts. Monday came and parts fitted. Trying to liaise with customer service regarding loss of wages (4days as a contractor) due to Dells’ incompetence making the same error twice, i get pushed from one team to the next , only to end up back at tech support who dont have much authority. The best they could offer was extended warranty... which is a joke as id rather buy a new laptop than waste my time dealing with them again and lose more wages. Customer service is poor, dysfunctional, and they do not take responsibility at all. First and Last time I buy a Dell laptop. Beware their service teams seem to be in India , so get use to dealing with a bot like person reading off a script. They do not escalate any cases , have a lack of knowledge, and will keep giving same responses.”

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Posted 4 years ago

“I tried several times to purchase a gaming desk top for my son online & with a customer service agent. They couldn’t get it right but they had no problem charging my card 4 times but not sending me the computer.”

Helpful Report

Posted 4 years ago

“Purchased a brand new Dell 8930 back in June. When I received the product there was a loud noise issue with the fan / chasis. Informed Dell and they sent technicians on three visits to try rectify the problem to no avail. After swapping out three fans + the motherboard, gave up and requested a refund. This is where the logsitics nightmare started. The unit was collected by their logistics company on the 18th of September. And was told refund will be processed that week. The Dell agent for whatever reason put this on hold for 2 weeks, then proceeded to close the case without the refund actually being processed. During this entire time I was told they had already finished the refund procedure (when they haven't) and they kept telling me to wait 2-3 days. Until they realised almost a month later that the funds never went through. Did not receive my refund until 15th of October almost a month after they took the product back. Absolutely outrageous customer service.”

Helpful Report

Posted 4 years ago

“The short version: I recieved a faulty refurbished computer. Registered my first complaint within in 30 days. Registered several and asked for a refund within 60 and they were unwiling to issue it because I didn't ask within 30 days. Even though I didn't know it was such a faulty computer within 30 days. The long version: I ordered a refurbished XPS-13 2in1 and I was really excited when I first got it. There was an immediate issue with my finger print scanner + touch screen but otherwise things worked well for the first 30 days or so. It's a light computer with a large screen and enough processing power for me to run the programs I needed to. But here's why this is still a 1 Star Review: Slowly the computer began to have more and more issues. It had trouble dowloading and running applications. My camera intermittendly didn't work. My screen was displaying without the vertical pixels. I ordered the laptop in July and by September less than 60 days later, I just didn't think it was worth the trouble. The tech support team could sometimes solve the problem, but they often came back. And I just wanted a refund. But after being on the phone with Dell for 3 hours, being transferred to 3 different departments, I finally spoke with a supervisor who denied my refund because I didn't ask within 30 days. (This was after I called and was on the phone for an hour and they told me a supervisor would call me back and then no one ever did) Even though I reported my first problem within 30 days. AND within 30 days my computer had not presented the problems that disrupt my ability to use it. But they did not care. They refused my refund, and said they could offer me a replacement. But after another transfer to the tech department, they denied me a replacement as well. Overall the XPS-13 seems like a great computer, but the Dell Customer service team was unwilling to help me because they weren't legally required to per the warranty. But if they would look at this case with any depth, it would make sense to have just given me my money back.”

Helpful Report

Posted 4 years ago

“I had hardly used my DELL laptop and the camera had gone bad. Dell is one of the worst BRAND, having external parts fitted in their device and upon not working, they ask the customers to contact the third party support. Their Tech Support is also not as expected, no expertise and they don't have knowledge. Quality wise DELL products are not good and long lasting. I would recommend to use other Laptop Brands and not DELL for sure.”

Helpful Report

Posted 4 years ago

“Fraud sales and e-commerce. They place orders. That time showing different near by delivery date. Once order placed then keep postponing months and months. Even they don’t allow to cancel. Very bad sales support team. Just stupid guys with ok sorry words. You will loose your money, time and get frustration when buying something from Dell.com”

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Posted 4 years ago

“Dell stinks. They do NOT support outside Dell USB microphones. Dirt bags. they are the worst. I will never buy Dell again. Bastards!!!!!!!”

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Posted 4 years ago

“Extremely bad customer service. I had an issue with the computer after I got the computer from dell repair. I called like 10 times to fix the issue. They put me on hold and then disconnect the line everytime. Extremely disappointed and now I have to get help from somewhere else to fix the issue.”

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Posted 4 years ago

“Got a message from Dell saying my payment for a new battery had been declined and to call the following number and extension. Called 5 times and left a message. No return call. Tried calling customer service. Wasted two hours on the phone with kids in India that tired but did not know what to do. Most eventually put me on hold and eventually disconnected me. It doesn't get any worse than this.”

Helpful Report

Posted 4 years ago

“Worst service! I'll never make any order with Dell! I make my order on Sept.1st, and I received an email saying that I will receive my laptop on Sept.29th. Today it is Sept.30th I called them and they told that the order has been cancelled by the manufactory. The second order was not received too. I'm really disappointed.!!!”

Helpful Report

Posted 4 years ago

“Two weeks after order placement my order has been extended twice. I called customer service and they said to call back later. I called again and thy cut my call after the "15min wait time". Then I called again they said they were no longer taking calls. Horrible company. Do not do business with them!”

Helpful Report

Posted 4 years ago

“Two weeks after order placement my order has been extended twice. I called customer service and they said to call back later. I called again and thy cut my call after the "15min wait time". Then I called again they said they were no longer taking calls. Horrible company. Do not do business with them!”

Helpful Report

Posted 4 years ago

“Worst customer and technical service in the world. I had an issue with my laptop that was covered by the warranty. I called them and they said it will take ten days to have it repaired. I sent it to them and a month and a half later they still couldn't fix it and returned it to me un-repaired. They offered to send me a refurbished replacement but it would take another 10-15 days. They are just terrible to deal with.”

Helpful Report

Posted 4 years ago

“Absolutely the worst experience EVER!!! The basic warranty customer service to laughable. I have spent over 30 hours trying to get technical support for my Latitude 5510. The agents appear to be poorly trained. Many times children/TVs are very audible in the background, the calls are either dropped or have poor connection, calls are not transferred to the correct department after extensive explanation of my laptop issues. The laptop came out of the box not functioning properly. Hardware support(after troubleshooting 3 different times) is saying it is a software issue and software support is saying it is a hardware issue. I paid $99 to have software support(after 3 hours of troubleshooting) tell me it is a hardware issue. Both hardware and software agree that the laptop is not functioning properly. Every time I call we go back and forth and in the end the laptop is still taking 30 minutes to boot up, browsing slowly, the microphone is not working, third party apps are not working properly, and the list goes on and on. It is obvious that Dell does not want to offer support to its basic warranty customers. It is my understanding that a PRO warranty is $200-$300 to purchase. This is of course on top of its already hefty price tag. STAY FAR AWAY FROM DELL IF YOU WANT A QUALITY PRODUCT WITH QUALITY CUSTOMER SUPPORT. It looks like my only option is to trash this piece of junk and call this an unfortunate learning experience. I purchased an MAC over the weekend and it is working perfectly.”

Helpful Report

Posted 4 years ago

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