Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

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“Lucky to even get a 1star. As a contractor, i requested a weekend appointment for an engineer to come out and replace parts. Although laptop had issues it was still useable. They said they only do weekday appointments, and would take 1hr or so to fix. Fine, booked in a time and day, engineer came round and replaced the parts within an hour. As he was leaving i noticed that my laptop was slightly bulging, and realised the palm rest was not fit for my spec. Engineer put noted down and asked for parts to be re-ordered. Engineer didnt even bother putting my original palm rest back on so i could continue to work. Next day engineer called to say parts are here and he will come round to fix laptop... was a no show. Day 3 , engineer turns up and the same wrong parts had been ordered again. Day 4 got told ill now have to wait till Monday for the engineer to come round and fit the correct parts. Monday came and parts fitted. Trying to liaise with customer service regarding loss of wages (4days as a contractor) due to Dells’ incompetence making the same error twice, i get pushed from one team to the next , only to end up back at tech support who dont have much authority. The best they could offer was extended warranty... which is a joke as id rather buy a new laptop than waste my time dealing with them again and lose more wages. Customer service is poor, dysfunctional, and they do not take responsibility at all. First and Last time I buy a Dell laptop. Beware their service teams seem to be in India , so get use to dealing with a bot like person reading off a script. They do not escalate any cases , have a lack of knowledge, and will keep giving same responses.”

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Posted 4 years ago

“I tried several times to purchase a gaming desk top for my son online & with a customer service agent. They couldn’t get it right but they had no problem charging my card 4 times but not sending me the computer.”

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Posted 4 years ago

“Purchased a brand new Dell 8930 back in June. When I received the product there was a loud noise issue with the fan / chasis. Informed Dell and they sent technicians on three visits to try rectify the problem to no avail. After swapping out three fans + the motherboard, gave up and requested a refund. This is where the logsitics nightmare started. The unit was collected by their logistics company on the 18th of September. And was told refund will be processed that week. The Dell agent for whatever reason put this on hold for 2 weeks, then proceeded to close the case without the refund actually being processed. During this entire time I was told they had already finished the refund procedure (when they haven't) and they kept telling me to wait 2-3 days. Until they realised almost a month later that the funds never went through. Did not receive my refund until 15th of October almost a month after they took the product back. Absolutely outrageous customer service.”

Helpful Report

Posted 4 years ago

“The short version: I recieved a faulty refurbished computer. Registered my first complaint within in 30 days. Registered several and asked for a refund within 60 and they were unwiling to issue it because I didn't ask within 30 days. Even though I didn't know it was such a faulty computer within 30 days. The long version: I ordered a refurbished XPS-13 2in1 and I was really excited when I first got it. There was an immediate issue with my finger print scanner + touch screen but otherwise things worked well for the first 30 days or so. It's a light computer with a large screen and enough processing power for me to run the programs I needed to. But here's why this is still a 1 Star Review: Slowly the computer began to have more and more issues. It had trouble dowloading and running applications. My camera intermittendly didn't work. My screen was displaying without the vertical pixels. I ordered the laptop in July and by September less than 60 days later, I just didn't think it was worth the trouble. The tech support team could sometimes solve the problem, but they often came back. And I just wanted a refund. But after being on the phone with Dell for 3 hours, being transferred to 3 different departments, I finally spoke with a supervisor who denied my refund because I didn't ask within 30 days. (This was after I called and was on the phone for an hour and they told me a supervisor would call me back and then no one ever did) Even though I reported my first problem within 30 days. AND within 30 days my computer had not presented the problems that disrupt my ability to use it. But they did not care. They refused my refund, and said they could offer me a replacement. But after another transfer to the tech department, they denied me a replacement as well. Overall the XPS-13 seems like a great computer, but the Dell Customer service team was unwilling to help me because they weren't legally required to per the warranty. But if they would look at this case with any depth, it would make sense to have just given me my money back.”

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Posted 4 years ago

“I had hardly used my DELL laptop and the camera had gone bad. Dell is one of the worst BRAND, having external parts fitted in their device and upon not working, they ask the customers to contact the third party support. Their Tech Support is also not as expected, no expertise and they don't have knowledge. Quality wise DELL products are not good and long lasting. I would recommend to use other Laptop Brands and not DELL for sure.”

Helpful Report

Posted 4 years ago

“Fraud sales and e-commerce. They place orders. That time showing different near by delivery date. Once order placed then keep postponing months and months. Even they don’t allow to cancel. Very bad sales support team. Just stupid guys with ok sorry words. You will loose your money, time and get frustration when buying something from Dell.com”

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Posted 4 years ago

“Dell stinks. They do NOT support outside Dell USB microphones. Dirt bags. they are the worst. I will never buy Dell again. Bastards!!!!!!!”

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Posted 4 years ago

“Extremely bad customer service. I had an issue with the computer after I got the computer from dell repair. I called like 10 times to fix the issue. They put me on hold and then disconnect the line everytime. Extremely disappointed and now I have to get help from somewhere else to fix the issue.”

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Posted 4 years ago

“Got a message from Dell saying my payment for a new battery had been declined and to call the following number and extension. Called 5 times and left a message. No return call. Tried calling customer service. Wasted two hours on the phone with kids in India that tired but did not know what to do. Most eventually put me on hold and eventually disconnected me. It doesn't get any worse than this.”

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Posted 4 years ago

“Worst service! I'll never make any order with Dell! I make my order on Sept.1st, and I received an email saying that I will receive my laptop on Sept.29th. Today it is Sept.30th I called them and they told that the order has been cancelled by the manufactory. The second order was not received too. I'm really disappointed.!!!”

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Posted 4 years ago

“Two weeks after order placement my order has been extended twice. I called customer service and they said to call back later. I called again and thy cut my call after the "15min wait time". Then I called again they said they were no longer taking calls. Horrible company. Do not do business with them!”

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Posted 4 years ago

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Posted 4 years ago

“Worst customer and technical service in the world. I had an issue with my laptop that was covered by the warranty. I called them and they said it will take ten days to have it repaired. I sent it to them and a month and a half later they still couldn't fix it and returned it to me un-repaired. They offered to send me a refurbished replacement but it would take another 10-15 days. They are just terrible to deal with.”

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Posted 4 years ago

“Absolutely the worst experience EVER!!! The basic warranty customer service to laughable. I have spent over 30 hours trying to get technical support for my Latitude 5510. The agents appear to be poorly trained. Many times children/TVs are very audible in the background, the calls are either dropped or have poor connection, calls are not transferred to the correct department after extensive explanation of my laptop issues. The laptop came out of the box not functioning properly. Hardware support(after troubleshooting 3 different times) is saying it is a software issue and software support is saying it is a hardware issue. I paid $99 to have software support(after 3 hours of troubleshooting) tell me it is a hardware issue. Both hardware and software agree that the laptop is not functioning properly. Every time I call we go back and forth and in the end the laptop is still taking 30 minutes to boot up, browsing slowly, the microphone is not working, third party apps are not working properly, and the list goes on and on. It is obvious that Dell does not want to offer support to its basic warranty customers. It is my understanding that a PRO warranty is $200-$300 to purchase. This is of course on top of its already hefty price tag. STAY FAR AWAY FROM DELL IF YOU WANT A QUALITY PRODUCT WITH QUALITY CUSTOMER SUPPORT. It looks like my only option is to trash this piece of junk and call this an unfortunate learning experience. I purchased an MAC over the weekend and it is working perfectly.”

Helpful Report

Posted 4 years ago

“If there were a poster child for horrible customer service, it would be Dell. I didn't think any customer support could be worse than United Airlines, but Dell managed to surpass even United. My Dell computer became so slow over time that it was almost useless. I contacted Dell customer support, described the symptoms and was told they could fix it for $99. They said I wouldn't even have the send the machine out for repair. They would fix it using a remote connection. I figured it was worth the investment since I couldn't buy a new computer for $99, and they guaranteed it. If they couldn't fix it, I would get my money back. It took a week, and at least three sessions with technicians working on the machine for several hours, and several broken promises to contact me within a certain time range to begin these sessions, and a full reset that required my reinstalling all software and moving all content to my Google Drive ... but at the end of all that, my computer was ... as slow as ever. True to their word, the technical said my $99 would be refunded. When I received my credit card statement nearly a month later, I noticed the charge for the $99 was there from Dell but no refund. Thus began another ordeal during which I called Dell (all support personnel sounded like they were in India), waited on hold for 50 minutes. I was then told that I would need to talk to the Tech Support team, not the Customer Care team, which I'd called. This seemed very odd. So I was transferred to Tech Support and after a much shorter wait, the call was answered and I was told that, in fact, I needed to talk to Customer Care. The Tech Support person did not understand why Customer Care had transferred me to Tech Support. She promised to transfer me to a supervisor. After another long wait, I ended up back in -- you guessed it -- Customer Care. The agent asked me to hold for a minute or two while he checked "the notes," and after another few minutes on hold the call was disconnected. No one called back, even though they had my phone number. This was the start of Day 1 of three days of waiting on hold and getting the runaround from phone agents and chat personnel. A supervisor in Customer Care sent me back to Tech Support. Again, Tech Support (a chat agent this time) said I needed to call Customer Care, so I made him stay on the line while I called Customer Care. We waited together an hour and a half on hold until my call was finally answered. I sighed with relief. The voice that answered said the department was now closed. Please call back tomorrow. I persisted and finally got the refund by the end of the week, but I promised I would take appropriate action against Dell for probably the worst customer service experience of my life. This post is part of that appropriate action. I hope I have convinced you to never buy a Dell. Whatever you might think you are saving on the machine, it isn't worth having to deal with the worst customer service operation on earth.”

Dell 1 star review on 19th September 2020

Helpful Report

Posted 4 years ago

“I had bought a 3583 i5 in India and in 3 months the hard drive has stopped working which was within warranty period. The customer support extremely sad, they put you on hold for 40 mins and still do not take calls. They also have a whatapp chat and even there they reply after 12 hours. After following up for 3 days, their engineer came and changed my hard drive, but did not come with Windows 10 and MS office. Now, I am again chasing them for getting this installed. Today was lucky after 25 mins of holding period, got to speak to service engineer, but he also could not arrange to send an engineer to get my system running. he has send a mail to me with steps...I need to go a buy a 16 GB pen drive to do the steps ..great going Dell Team !!! Question is - 1. Does you tech team know, that when you change hard drive of a machine windows need to be reloaded ? 2. In case they know, why can't they carry the required software ? It is like if I had a puncher of my car tyres, the repair shop would only repair the puncher, they would not fill up air and put your tyres back on the car !! Really unhappy that I invested money to buy Dell products, would never buy again neither advice people to ever buy Dell Products. I haven't seen such poor and dim-witted level servicing”

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Posted 4 years ago

“I ordered a desktop computer in March 2020. Was delivered in April. The 2 monitors ordered with the computer had the wrong cables. The salesperson with Dell ordered them at Amazon at his cost.... Shortly after that the computer broke down (randomly shut downs). Tooks more than a month to get a replacement. I let them know that I am abroad on a business trip and they should not send the computer. But of course they shipped despite knowing that now one is here. After my return, got the delivery and tried to hook the computer to WiFi.... No chance, they forget to install WiFi on the replacement computer. Filed a complaint, no response for 3 weeks. Actually I am in the hotline for 1 hour and 15 minutes. NEVER, NEVER in my life I would buy again from Dell. I would by locally even if the price is dubble. The most terrible business experience I ever had. And I am a business owner since 1994”

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Posted 4 years ago

“Their after sales service is useless. Tech support is useless and they refuse to send a tech to my home as per their warranty for repairs. I was left to do my own repairs. Lucky I can find my way around the hardware and fixed the sucker myself. Always used to have HP for my business and then personal and always had great service.”

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Posted 4 years ago

“I hate this computer. Everything about it. I never leave reviews anywhere, but I'm doing it for this one. I have one for work, and I swear I have problems with it left and right. The biggest one is the audio. I can't plug my speakers in or transition to my ear buds without MAJOR issues. Then I can't get the sound to work from anywhere. Then I finally get it working, and jump on a Zoom only to find that none of it will work again. Never mind all the random other glitches, or the Fn key that popped off, despite almost never being used, or the battery that needed replacing after 6 months, or the fact that it won't "sleep", because it just turns back on after ten minutes and will hum all night and I'll wake up with it burning hot and so I have to turn it off even if I'm just going for a walk... I could likely deal with all of that if it weren't for the sound crapping out 5 times a day. I have given this laptop to our tech team and had them fix it already, and it just futzed out again without me doing anything out of the ordinary. If I didn't have to use this laptop for work, I would never go near it again.”

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Posted 4 years ago

“I purchased A Dell Precision 7750 for that cost over $5000.00 with Pro Support, Next Day Onsite Service and Complete Care / Accidental Damage. The value of these services Zero I purchased all this and The Dock NX 430 the Dock Doesn't charge the Laptop and I replaced the one hard drive from Dell with 4 1TB Samsung EVO Plus hard drives the laptop was sold with the advertised ability to be setup in RAID well the laptop's RAID configuration is only seeing 3 of the 4 drives windows and the BIOS sees all 4 drives and they are all the same. Dell will not support the Laptop due to the fact that I did not buy the drives from them. so upgrading the top of the line drives voided all my support services. Got to admit they must make a killing on selling the service and not having to provide it. They sell high end computers with all the talk then kick you to the curb.”

Helpful Report

Posted 4 years ago

Dell is rated 1.2 based on 1,036 reviews