Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,050 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a laptop from Best Buy. I had the laptop less than a yr. When I go to use the laptop and it won't load. I called Dell... after transferring me about 3x, finally someone willing to help. We tried all troubleshooting methods but nothing worked. At this time I was asked to send laptop in for repair of software. I was asked if the laptop was dropped or broken. I responded No! So I proceeded to FedEx and sent the laptop back. After, a month or so and not hearing from them I called in to check the status of my laptop. At this time after being transferred 4x I get a rep explaining my laptop was lost. I provided FedEx information and who signed for my laptop. I had to make this call several times repeating myself several over the course of 7 months. At that point I was sent a replacement by the 8 month of this on going issue. Now, after having the Replacement for less than 3 months barely using it because I opted to by another laptop while mine was lost. The laptop doesn't open the screen frame is popping from the backing making it unable to open. Once more I've been transferred about 10x and no real resolution. Besides being told I will need to pay for repairs because it's out of warranty now. I will never buy another Dell. Customer Service is the worst and no real solution without constant calling and several transfers.”

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Posted 3 years ago

“Bought an Alienware X17-R1. Less than 3 month old, having problems with blinking screen every 5 seconds. Called tech support multiple times, all they did was send a technician with another hard drive, now Laptop is not connecting to internet. They won’t refund your money, now they want to exchange every part that comes out with problems instead of issuing the refund or exchange it for another new laptop. Don’t buy this junk, you are aware! By the way, I’m not the only one. Check how many 1 star review. Buy something else!”

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Posted 3 years ago

“Worst customer service and sales team ever. Purchase 1st March estimated delivery date was 8th March. after a few phone calls, they advised end of March, and now they delayed to 29th April. I cannot trust Dell and their team.”

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Posted 3 years ago

“My computer had a corrupted OS and when I called they walked me through reinstalling it but I stopped before finishing the process because they said it would wipe all my data. I asked if they could recover it and they said it was a different department and sent me a link for support. The link said it would cost $100 dollars because it wasn't part of our warranty, but when they called me they said Dell didn't offer data recovery and would just need to do the reinstallation like the first person was going to do. So in one interaction, they told me a blatant and direct lie and charged me a $100 bogus charge for an otherwise free service because they thought they could trick me. Don't ever give these lying, scumbag, creeps one God damm cent.”

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Posted 3 years ago

“Poorly built machines and customer service. The techs and customer service and the repair techs are clueless. It's just sad.”

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Posted 3 years ago

“Ordered a Inspiron Desktop 3891 computer, which was advertised as next day delivery. After payment was processed, identity verified, while on the phone with representative my order was never released for shipment. Called Monday 3/25 and realized the error on their part and released my order but now they're making me wait until 3/28. I asked them 7 times "why wasn't my order released on the 3/23 and they don't give me an answer. Asked to speak to a supervisor and the first time left my phone number with the rep and never called. Called again 2 hours later and the new rep refuses to connect me to a supervisor. Again, after repeating my question 7 times, she finally put me on hold to speak to a supervisor. This of course, doesn't mean I'll speak to one. First time ordering Dell on line and will NEVER order again. Horrible customer service. They refuse to own up to their mistakes. Bottom line, If I had not called on Monday 3/25 I would have never found out my order was on hold.”

Helpful Report

Posted 3 years ago

“Bought software from their website: Quickbooks Desktop. I received a download link from them and a license key, but it was missing a required product key. "No problem" I thought, I'll just contact support and get that info. 2.5 hours in, here is where I'm at: -Wasted fifteen minutes with their online "support" FAQ menus. -Called and talked with Krishpul, who asked me for my support tag for the computer (like, what?). I tried to figure out why they needed that. She told me to call tech support and hung up. -I called tech support. Couldn't get into the phone tree without entering a support tag from my computer (which is not even a Dell btw), so I hung up and called the Dell sales support again. -Talked to Shrikor. When I explained the problem, he hung up/disconnected -Tried again and talked to Olio. After doing some digging, she told me that Dell can't fix it, and I needed to contact Quickbooks to resolve it. I was like...are you sure? Or are they going to just tell me to call you? She promised me, and gave me two phone numbers for Intuit/Quickbooks support -Turns out that the first number was for Canada (I'm in USA) -The second one didn't ring through. Tried four times, and got busy signals. -Called the CA number again. Talked to a nice woman named Ellie. She seemed to understand the problem, asked If I could hold one or two minutes while she roped in a tech support person. I agreed, and held...for 20 minutes. Then I gave up and called back. -I reached Salina. She connected me with Randy in tech support. We worked on the problem for about fifteen minutes and I gave him my license number. He couldn't figure out why the license wasn't working for him until he realized that I was calling from USA and I needed to call a local number, which he gave me. So I did. -Called the US number. Spent 60-90 minutes on the phone with a great tech named Jessica. She got me running, overcoming half a dozen technical problems along the way, which would not have presented if I'd bought from Intuit (for $350) instead of Dell (for $250). Long story short: don't try to buy Quickbooks (or anything that might require order support) from Dell, unless the discount they offer is worth spending several hours on the phone unpacking and installing it.”

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Posted 3 years ago

“I cant leave a zero or negative number as a score. I have been waiting for my refund. Bought a notebook computer. 1400$. Payment went through in 15 seconds. They had no problem processing the payment. That went through at light speed. They sent me wrong computer entirely. Return is painful and i think thats on purpose. Not what i ordered! 100% their error. I am sick of waiting for my refund. They've ghosted me. Won't answer my emails. Filed a claim with credit card company. This is fraudulent behavior. They are counting on people giving up so they don't have to issue refunds for their errors. Don't wait to claim with credit card company. Dell drags it out intentionally so you lose the option to put in a claim.”

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Posted 3 years ago

“i'm on hold with the 16th agent (i'm keeping track as this is becoming funny) - about to reexplain that I never received my order and a refund was supposed to be processed. even the managers are so so badly trained here - i don't understand how Dell's process is this bad”

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Posted 3 years ago

“I wish I could leave a zero. I have never been treated this way by any company. I have always use Lenovo. I took a chance on the 15 R4 Alienware. It’s a huge $2,700 investment. The WiFi stopped working. I have made a dozen calls to Dell and have had technical support come to my house and repair it. Still same thing. Dell won’t replace it and it turns into another 2 hour conversation on the phone. I have almost got fired due to being shutdown. Today waiting on a box to send it somewhere so they can look at it again. But won’t replace it. We purchase items for 2,700 dollars because we don’t have time or the luxury of dealing with issues. We buy it because we trust. Dell, I will never use another product from you or anyone in my family. I have lost all trust and Customer service is the worst I have ever witnessed.”

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Posted 3 years ago

“If I could leave 0 stars, I would. Bought the XPS 15 in December 2019. After about a year and a half, it wasn't charging properly, so I bought a new power adapter. Still had issues, but I was able to charge it until this past week. I took it to a repair shop only to find out the motherboard is fried, and in turn fried the charging port. I know it's only a one year warranty, but Dell should fix this issue without charging. They're okay with making such an inferior product that their laptops don't even last 2 years. I'm using my 12 year old Lenovo until something is done. I DON'T recommend Dell, unless you want a laptop that will fail in 2 years.”

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Posted 3 years ago

“Terrible experience! I will never buy or recommend Dell to anyone! In fact I have and will continue to tell everyone I know how awful Dell computers is and how amazing Apple is! Apple had me set up with 2 machines in hand in 2 hours and I was up and running in less than 24 hours. Dell couldn't deliver in 3 months what Apple did in less than 24 hours for 1/2 the price!”

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Posted 3 years ago

“Ordered Inspiron 15 3000 and paid $848. Never received an order number or confirmation number, email or text. Looged in 5 days later to see i had no pending orders. Checked my card and sure enough they took the money. Called Dell. Could get no explanation and when asked to speak to supervisor was put on hold indefinitely. Thank goodness, I paid with a method that refuted the sale and returned me my money. Dell lost a customer for a life.”

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Posted 3 years ago

“Wish I had read the online reviews prior to purchase. I am currently receiving quite possibly the worst customer service from Dell UK. A computer system has stopped functioning after three months (under warranty) Almost three weeks after reporting this and following extensive and painful correspondence with the technical service team, the machine is still sitting in a box at my address. Initially I was told that a technician would visit (this didn't happen) I was then sent a box which as yet has not been collected despite daily emails. I have also asked for the formal complaints procedure on three separate occasions, this has been ignored. I am now finding myself having to resort to social media to try to get a resolution.”

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Posted 3 years ago

“Screen had a dead pixel after purchasing it for close to a year”

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Posted 3 years ago

“I recently threw the pc I bought from Dell in the trash. All alienware, amd ryzen 9 5900, 38" curved screen monitor, keyboard, mouse. $5500. Now trash. Why? Because it was broken from the moment I got it. Worthless garbage only 8 months old. Now delete my account, thanks.”

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Posted 3 years ago

“Ordered an item on Monday which was supposed to arrive Friday. Dell never shipped the item and withheld my order for no reason at all. The customer support never responded to my tickets. Been waiting over 2 weeks for my item to be shipped. Customer service refused to tell me anything. Ridiculous company stole my money and never sent me my item”

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Posted 3 years ago

“I ordered a laptop 1 week ago, but I still haven't received it, it was a 1 day shipment. The rep who i talked to said if I don't receive it before the end of the day yesterday, he will process a refund. As of right now I don't have a confirmation about that. Worst customer service ever!!!! Please stay away from ordering from their website.”

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Posted 3 years ago

“I have been a loyal Dell customer for years and have several Insperion. My 3 yr old laptop lost its display which should have warned me off but I bought a new one which has had 3 service calls and now, at 8months the motherboard went. It rarely travels and is well cared for so not a damage issue. Set up service, waited all day as confirmed and no show. Dell is no help and gives conflicting information. Have emailed, called and chatted and still have no idea when I might see a tech. They use Unisys, which is a useless company that cannot be reached within 30 minutes on hold - that is when I gave up. My sense after my efforts is that Dell really doesn't care. Time for a change.”

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Posted 3 years ago

“I should have listen to my family members when they said Dell is horrible. I bought a pc mid Nov. 2021. They sent me the shipping email but UPS said they never got the package. I waited for days and nothing. I contacted them, they had a special contacted me. The specialist could not figure out where it was and move my case to the logistic team. Then days later, he called me at 6:30 am woke me up to tell me they found the pc and will ship it out now. 6 days later! I told them while waiting I had to go out and bought a new pc. He went on how a great deal I got and I agreed but it was "lost" for days and not shipped like they claimed. I asked if they have not shipped out, please cancel as I cannot afford two pc. He said ok and it will not be delivered to me and my refund will be process. Wrong, they lied and shipped to me. After I called him out he said he will have it picked, gave me a date but scheduled a different date. Lied again, no one ever came. I had to filed with the BBB and my cc and they still lied and won't pick up the package. After both cc dispute closed and BBB closed, they had their financial institution sent me a overdue balance and threaten to send me to collection. I called them and got transferred to 3 people in India. The last lady said she will send UPS to pick it up and clear the balance for me. So far, nothing, just more lies. Thankful my pc was on sale and not much but I do fee for so many others who are in worse situation. I should have listen to family and other reviewers online. I am thinking just pay for the trash pc, learn my lesson and cursed them a thousand folds. So save yourself all the pain and suffering of losing money and not getting anything that actually work them DELL!!!”

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Posted 3 years ago

Dell is rated 1.2 based on 1,050 reviews