Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,039 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i'm on hold with the 16th agent (i'm keeping track as this is becoming funny) - about to reexplain that I never received my order and a refund was supposed to be processed. even the managers are so so badly trained here - i don't understand how Dell's process is this bad”

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Posted 2 years ago

“I wish I could leave a zero. I have never been treated this way by any company. I have always use Lenovo. I took a chance on the 15 R4 Alienware. It’s a huge $2,700 investment. The WiFi stopped working. I have made a dozen calls to Dell and have had technical support come to my house and repair it. Still same thing. Dell won’t replace it and it turns into another 2 hour conversation on the phone. I have almost got fired due to being shutdown. Today waiting on a box to send it somewhere so they can look at it again. But won’t replace it. We purchase items for 2,700 dollars because we don’t have time or the luxury of dealing with issues. We buy it because we trust. Dell, I will never use another product from you or anyone in my family. I have lost all trust and Customer service is the worst I have ever witnessed.”

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Posted 2 years ago

“If I could leave 0 stars, I would. Bought the XPS 15 in December 2019. After about a year and a half, it wasn't charging properly, so I bought a new power adapter. Still had issues, but I was able to charge it until this past week. I took it to a repair shop only to find out the motherboard is fried, and in turn fried the charging port. I know it's only a one year warranty, but Dell should fix this issue without charging. They're okay with making such an inferior product that their laptops don't even last 2 years. I'm using my 12 year old Lenovo until something is done. I DON'T recommend Dell, unless you want a laptop that will fail in 2 years.”

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Posted 2 years ago

“Terrible experience! I will never buy or recommend Dell to anyone! In fact I have and will continue to tell everyone I know how awful Dell computers is and how amazing Apple is! Apple had me set up with 2 machines in hand in 2 hours and I was up and running in less than 24 hours. Dell couldn't deliver in 3 months what Apple did in less than 24 hours for 1/2 the price!”

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Posted 2 years ago

“Ordered Inspiron 15 3000 and paid $848. Never received an order number or confirmation number, email or text. Looged in 5 days later to see i had no pending orders. Checked my card and sure enough they took the money. Called Dell. Could get no explanation and when asked to speak to supervisor was put on hold indefinitely. Thank goodness, I paid with a method that refuted the sale and returned me my money. Dell lost a customer for a life.”

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Posted 2 years ago

“Wish I had read the online reviews prior to purchase. I am currently receiving quite possibly the worst customer service from Dell UK. A computer system has stopped functioning after three months (under warranty) Almost three weeks after reporting this and following extensive and painful correspondence with the technical service team, the machine is still sitting in a box at my address. Initially I was told that a technician would visit (this didn't happen) I was then sent a box which as yet has not been collected despite daily emails. I have also asked for the formal complaints procedure on three separate occasions, this has been ignored. I am now finding myself having to resort to social media to try to get a resolution.”

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Posted 2 years ago

“Screen had a dead pixel after purchasing it for close to a year”

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Posted 2 years ago

“I recently threw the pc I bought from Dell in the trash. All alienware, amd ryzen 9 5900, 38" curved screen monitor, keyboard, mouse. $5500. Now trash. Why? Because it was broken from the moment I got it. Worthless garbage only 8 months old. Now delete my account, thanks.”

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Posted 2 years ago

“Ordered an item on Monday which was supposed to arrive Friday. Dell never shipped the item and withheld my order for no reason at all. The customer support never responded to my tickets. Been waiting over 2 weeks for my item to be shipped. Customer service refused to tell me anything. Ridiculous company stole my money and never sent me my item”

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Posted 2 years ago

“I ordered a laptop 1 week ago, but I still haven't received it, it was a 1 day shipment. The rep who i talked to said if I don't receive it before the end of the day yesterday, he will process a refund. As of right now I don't have a confirmation about that. Worst customer service ever!!!! Please stay away from ordering from their website.”

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Posted 2 years ago

“I have been a loyal Dell customer for years and have several Insperion. My 3 yr old laptop lost its display which should have warned me off but I bought a new one which has had 3 service calls and now, at 8months the motherboard went. It rarely travels and is well cared for so not a damage issue. Set up service, waited all day as confirmed and no show. Dell is no help and gives conflicting information. Have emailed, called and chatted and still have no idea when I might see a tech. They use Unisys, which is a useless company that cannot be reached within 30 minutes on hold - that is when I gave up. My sense after my efforts is that Dell really doesn't care. Time for a change.”

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Posted 2 years ago

“I should have listen to my family members when they said Dell is horrible. I bought a pc mid Nov. 2021. They sent me the shipping email but UPS said they never got the package. I waited for days and nothing. I contacted them, they had a special contacted me. The specialist could not figure out where it was and move my case to the logistic team. Then days later, he called me at 6:30 am woke me up to tell me they found the pc and will ship it out now. 6 days later! I told them while waiting I had to go out and bought a new pc. He went on how a great deal I got and I agreed but it was "lost" for days and not shipped like they claimed. I asked if they have not shipped out, please cancel as I cannot afford two pc. He said ok and it will not be delivered to me and my refund will be process. Wrong, they lied and shipped to me. After I called him out he said he will have it picked, gave me a date but scheduled a different date. Lied again, no one ever came. I had to filed with the BBB and my cc and they still lied and won't pick up the package. After both cc dispute closed and BBB closed, they had their financial institution sent me a overdue balance and threaten to send me to collection. I called them and got transferred to 3 people in India. The last lady said she will send UPS to pick it up and clear the balance for me. So far, nothing, just more lies. Thankful my pc was on sale and not much but I do fee for so many others who are in worse situation. I should have listen to family and other reviewers online. I am thinking just pay for the trash pc, learn my lesson and cursed them a thousand folds. So save yourself all the pain and suffering of losing money and not getting anything that actually work them DELL!!!”

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Posted 2 years ago

“Dell advertised free delivery for orders placed before 3 PM CT. I ordered a system at 11:47 CT, but they charged me for delivery and claimed I placed the order at 17:47. Across several emails with support, they insisted I placed the order after the deadline and refused to help. I am now pursuing legal action against them.”

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Posted 2 years ago

“Ordered a xps in Jan, then I keeps receiving emails telling me the shipment gets delayed, now in March dell tells me my order has been cancelled. Just curious why this company still exists in this world.”

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Posted 2 years ago

“I ordered a laptop bag on Jan 3 and it still says it's in production. I would understand a bit better if I had bought an electronic, but come on a bag? I have trouble believing they're still making the bag. They haven't even updated my shipping date after being 2 months past the expected delivery date. Why would they be selling bags that haven't even been made yet??”

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Posted 2 years ago

“I ordered an alienware mouse for my son at Christmas . Dell delayed the shipping and eventually said it’s no longer available ,but they have not refunded me yet. I talked to all the support agents explaining that I wanted a refund before purchasing another one and they said the refund would be released ,but it has now been 3 months since original purchase and still nothing . This company has terrible customer support as well as ethics ! Never will order from them again!”

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Posted 2 years ago

“Wow where to start?.? I have been in Electronics for over 50 even have an Avionics Engineering degree, owned my owe IT company and have seen good companies go so bad it hurts. I have been a Dell customer since Micron stopped building PC's for a long time now. I have been a preferred customer as well where I usually talked to someone here in the US either TX or TN. But dealing with Dell now just plain sux and that's the nice way of putting it. The XPS Fifteen (the numbers on me keyboard don't work due to it heating up so badly and no I do NOT over clock it. Originally, it was just the one and two keys not working, called they were going to send me a keyboard and a tech to replace it. Never showed. So next the said they were going to send me a replacement I agreed and that never happened. Now it's all be approved but still nothing. Maybe it's because they are built in China now but their service is nonexistent. 39 days and counting no resolve at this point.”

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Posted 2 years ago

“Bought a Dell laptop in July 2021, a windows update rendered it unusable in November 2021. Returned twice to Dell for repair and the same problem persists. Requested a refund at the beginning of Feb 2022 - still no refund or a working laptop. Don't buy one - not worth the trouble. Terrible customer service.”

Helpful Report

Posted 2 years ago

“I purchased a Dell Inspiron laptop through their website in Oct 2021. After 6 weeks, the touchpad stopped working in that it become unresponsive and did not appear in the computer's devices. The issue could not be resolved through the troubleshooting suggested by the IT contact. I had to purchase an accessory mouse (from Dell) in order to attempt the troubleshooting. The accessory mouse also stopped working by disconnecting at random. After shutting the computer off for 2 days and then powering it on, did the touchpad function again; but only temporarily. This has been a recurring problem that has not been resolved through IT, troubleshooting, updates, or software installations. Additionally, Dell has refused to repair, replace, or refund the broken computer. After months of tedious communications, a Dell representative wrote this in their latest email: "Kindly understand Dell’s objective is to provide a Reliable and Quality product and services." In the next line, they wrote this: "I would also like to reiterate that system is an electronic item which is prone to failure and cannot be guaranteed for its functionality", contradicting his statement one sentence prior. Dell scammed me by selling me a broken laptop that is not consistent with the product that was advertised. Dell is blatantly deceiving unwitting consumers who are expecting a functional product for what they paid. Additionally, Dell has ignored all request for a comprehensive data report and deletion per federal and state laws. They have been holding my personal information hostage and are distributing it against my consent. The quality of the product (being literal garbage), communications, and refusal to comply with consumer privacy laws is unacceptable and has cost me more than what I initially paid for the broken laptop. I work remotely and rely 100% on my computer, thus I have been unable to work, resulting in a loss of income. Additionally, I had to pay to rent a computer and have now bought a new one (HP), adding to the increasing costs of Dell's failure. Dell is a deceptive and untrustworthy corporation, even their own rep acknowledges their products are unreliable and "prone to failure". Do not become a victim of their scam.”

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Posted 2 years ago

“I scheduled an appointment for work covered by Dell's warranty last week. They have flaked on me every day so far. The support team chat is nice but they can't do much other than reschedule you for the next day. Only to be flaked on again.”

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Posted 2 years ago

Dell is rated 1.2 based on 1,039 reviews