Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,044 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

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“Ordered a Inspiron Desktop 3891 computer, which was advertised as next day delivery. After payment was processed, identity verified, while on the phone with representative my order was never released for shipment. Called Monday 3/25 and realized the error on their part and released my order but now they're making me wait until 3/28. I asked them 7 times "why wasn't my order released on the 3/23 and they don't give me an answer. Asked to speak to a supervisor and the first time left my phone number with the rep and never called. Called again 2 hours later and the new rep refuses to connect me to a supervisor. Again, after repeating my question 7 times, she finally put me on hold to speak to a supervisor. This of course, doesn't mean I'll speak to one. First time ordering Dell on line and will NEVER order again. Horrible customer service. They refuse to own up to their mistakes. Bottom line, If I had not called on Monday 3/25 I would have never found out my order was on hold.”

Helpful Report

Posted 2 years ago

“Bought software from their website: Quickbooks Desktop. I received a download link from them and a license key, but it was missing a required product key. "No problem" I thought, I'll just contact support and get that info. 2.5 hours in, here is where I'm at: -Wasted fifteen minutes with their online "support" FAQ menus. -Called and talked with Krishpul, who asked me for my support tag for the computer (like, what?). I tried to figure out why they needed that. She told me to call tech support and hung up. -I called tech support. Couldn't get into the phone tree without entering a support tag from my computer (which is not even a Dell btw), so I hung up and called the Dell sales support again. -Talked to Shrikor. When I explained the problem, he hung up/disconnected -Tried again and talked to Olio. After doing some digging, she told me that Dell can't fix it, and I needed to contact Quickbooks to resolve it. I was like...are you sure? Or are they going to just tell me to call you? She promised me, and gave me two phone numbers for Intuit/Quickbooks support -Turns out that the first number was for Canada (I'm in USA) -The second one didn't ring through. Tried four times, and got busy signals. -Called the CA number again. Talked to a nice woman named Ellie. She seemed to understand the problem, asked If I could hold one or two minutes while she roped in a tech support person. I agreed, and held...for 20 minutes. Then I gave up and called back. -I reached Salina. She connected me with Randy in tech support. We worked on the problem for about fifteen minutes and I gave him my license number. He couldn't figure out why the license wasn't working for him until he realized that I was calling from USA and I needed to call a local number, which he gave me. So I did. -Called the US number. Spent 60-90 minutes on the phone with a great tech named Jessica. She got me running, overcoming half a dozen technical problems along the way, which would not have presented if I'd bought from Intuit (for $350) instead of Dell (for $250). Long story short: don't try to buy Quickbooks (or anything that might require order support) from Dell, unless the discount they offer is worth spending several hours on the phone unpacking and installing it.”

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Posted 2 years ago

“I cant leave a zero or negative number as a score. I have been waiting for my refund. Bought a notebook computer. 1400$. Payment went through in 15 seconds. They had no problem processing the payment. That went through at light speed. They sent me wrong computer entirely. Return is painful and i think thats on purpose. Not what i ordered! 100% their error. I am sick of waiting for my refund. They've ghosted me. Won't answer my emails. Filed a claim with credit card company. This is fraudulent behavior. They are counting on people giving up so they don't have to issue refunds for their errors. Don't wait to claim with credit card company. Dell drags it out intentionally so you lose the option to put in a claim.”

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Posted 2 years ago

“i'm on hold with the 16th agent (i'm keeping track as this is becoming funny) - about to reexplain that I never received my order and a refund was supposed to be processed. even the managers are so so badly trained here - i don't understand how Dell's process is this bad”

Helpful Report

Posted 2 years ago

“I wish I could leave a zero. I have never been treated this way by any company. I have always use Lenovo. I took a chance on the 15 R4 Alienware. It’s a huge $2,700 investment. The WiFi stopped working. I have made a dozen calls to Dell and have had technical support come to my house and repair it. Still same thing. Dell won’t replace it and it turns into another 2 hour conversation on the phone. I have almost got fired due to being shutdown. Today waiting on a box to send it somewhere so they can look at it again. But won’t replace it. We purchase items for 2,700 dollars because we don’t have time or the luxury of dealing with issues. We buy it because we trust. Dell, I will never use another product from you or anyone in my family. I have lost all trust and Customer service is the worst I have ever witnessed.”

Helpful Report

Posted 2 years ago

“If I could leave 0 stars, I would. Bought the XPS 15 in December 2019. After about a year and a half, it wasn't charging properly, so I bought a new power adapter. Still had issues, but I was able to charge it until this past week. I took it to a repair shop only to find out the motherboard is fried, and in turn fried the charging port. I know it's only a one year warranty, but Dell should fix this issue without charging. They're okay with making such an inferior product that their laptops don't even last 2 years. I'm using my 12 year old Lenovo until something is done. I DON'T recommend Dell, unless you want a laptop that will fail in 2 years.”

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Posted 2 years ago

“Terrible experience! I will never buy or recommend Dell to anyone! In fact I have and will continue to tell everyone I know how awful Dell computers is and how amazing Apple is! Apple had me set up with 2 machines in hand in 2 hours and I was up and running in less than 24 hours. Dell couldn't deliver in 3 months what Apple did in less than 24 hours for 1/2 the price!”

Helpful Report

Posted 2 years ago

“Ordered Inspiron 15 3000 and paid $848. Never received an order number or confirmation number, email or text. Looged in 5 days later to see i had no pending orders. Checked my card and sure enough they took the money. Called Dell. Could get no explanation and when asked to speak to supervisor was put on hold indefinitely. Thank goodness, I paid with a method that refuted the sale and returned me my money. Dell lost a customer for a life.”

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Posted 2 years ago

“Wish I had read the online reviews prior to purchase. I am currently receiving quite possibly the worst customer service from Dell UK. A computer system has stopped functioning after three months (under warranty) Almost three weeks after reporting this and following extensive and painful correspondence with the technical service team, the machine is still sitting in a box at my address. Initially I was told that a technician would visit (this didn't happen) I was then sent a box which as yet has not been collected despite daily emails. I have also asked for the formal complaints procedure on three separate occasions, this has been ignored. I am now finding myself having to resort to social media to try to get a resolution.”

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Posted 2 years ago

“Screen had a dead pixel after purchasing it for close to a year”

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Posted 2 years ago

“I recently threw the pc I bought from Dell in the trash. All alienware, amd ryzen 9 5900, 38" curved screen monitor, keyboard, mouse. $5500. Now trash. Why? Because it was broken from the moment I got it. Worthless garbage only 8 months old. Now delete my account, thanks.”

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Posted 2 years ago

“Ordered an item on Monday which was supposed to arrive Friday. Dell never shipped the item and withheld my order for no reason at all. The customer support never responded to my tickets. Been waiting over 2 weeks for my item to be shipped. Customer service refused to tell me anything. Ridiculous company stole my money and never sent me my item”

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Posted 2 years ago

“I ordered a laptop 1 week ago, but I still haven't received it, it was a 1 day shipment. The rep who i talked to said if I don't receive it before the end of the day yesterday, he will process a refund. As of right now I don't have a confirmation about that. Worst customer service ever!!!! Please stay away from ordering from their website.”

Helpful Report

Posted 2 years ago

“I have been a loyal Dell customer for years and have several Insperion. My 3 yr old laptop lost its display which should have warned me off but I bought a new one which has had 3 service calls and now, at 8months the motherboard went. It rarely travels and is well cared for so not a damage issue. Set up service, waited all day as confirmed and no show. Dell is no help and gives conflicting information. Have emailed, called and chatted and still have no idea when I might see a tech. They use Unisys, which is a useless company that cannot be reached within 30 minutes on hold - that is when I gave up. My sense after my efforts is that Dell really doesn't care. Time for a change.”

Helpful Report

Posted 2 years ago

“I should have listen to my family members when they said Dell is horrible. I bought a pc mid Nov. 2021. They sent me the shipping email but UPS said they never got the package. I waited for days and nothing. I contacted them, they had a special contacted me. The specialist could not figure out where it was and move my case to the logistic team. Then days later, he called me at 6:30 am woke me up to tell me they found the pc and will ship it out now. 6 days later! I told them while waiting I had to go out and bought a new pc. He went on how a great deal I got and I agreed but it was "lost" for days and not shipped like they claimed. I asked if they have not shipped out, please cancel as I cannot afford two pc. He said ok and it will not be delivered to me and my refund will be process. Wrong, they lied and shipped to me. After I called him out he said he will have it picked, gave me a date but scheduled a different date. Lied again, no one ever came. I had to filed with the BBB and my cc and they still lied and won't pick up the package. After both cc dispute closed and BBB closed, they had their financial institution sent me a overdue balance and threaten to send me to collection. I called them and got transferred to 3 people in India. The last lady said she will send UPS to pick it up and clear the balance for me. So far, nothing, just more lies. Thankful my pc was on sale and not much but I do fee for so many others who are in worse situation. I should have listen to family and other reviewers online. I am thinking just pay for the trash pc, learn my lesson and cursed them a thousand folds. So save yourself all the pain and suffering of losing money and not getting anything that actually work them DELL!!!”

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Posted 2 years ago

“Dell advertised free delivery for orders placed before 3 PM CT. I ordered a system at 11:47 CT, but they charged me for delivery and claimed I placed the order at 17:47. Across several emails with support, they insisted I placed the order after the deadline and refused to help. I am now pursuing legal action against them.”

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Posted 2 years ago

“Ordered a xps in Jan, then I keeps receiving emails telling me the shipment gets delayed, now in March dell tells me my order has been cancelled. Just curious why this company still exists in this world.”

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Posted 2 years ago

“I ordered a laptop bag on Jan 3 and it still says it's in production. I would understand a bit better if I had bought an electronic, but come on a bag? I have trouble believing they're still making the bag. They haven't even updated my shipping date after being 2 months past the expected delivery date. Why would they be selling bags that haven't even been made yet??”

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Posted 2 years ago

“I ordered an alienware mouse for my son at Christmas . Dell delayed the shipping and eventually said it’s no longer available ,but they have not refunded me yet. I talked to all the support agents explaining that I wanted a refund before purchasing another one and they said the refund would be released ,but it has now been 3 months since original purchase and still nothing . This company has terrible customer support as well as ethics ! Never will order from them again!”

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Posted 2 years ago

“Wow where to start?.? I have been in Electronics for over 50 even have an Avionics Engineering degree, owned my owe IT company and have seen good companies go so bad it hurts. I have been a Dell customer since Micron stopped building PC's for a long time now. I have been a preferred customer as well where I usually talked to someone here in the US either TX or TN. But dealing with Dell now just plain sux and that's the nice way of putting it. The XPS Fifteen (the numbers on me keyboard don't work due to it heating up so badly and no I do NOT over clock it. Originally, it was just the one and two keys not working, called they were going to send me a keyboard and a tech to replace it. Never showed. So next the said they were going to send me a replacement I agreed and that never happened. Now it's all be approved but still nothing. Maybe it's because they are built in China now but their service is nonexistent. 39 days and counting no resolve at this point.”

Helpful Report

Posted 2 years ago

Dell is rated 1.2 based on 1,044 reviews