Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

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“Screen had a dead pixel after purchasing it for close to a year”

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Posted 2 years ago

“I recently threw the pc I bought from Dell in the trash. All alienware, amd ryzen 9 5900, 38" curved screen monitor, keyboard, mouse. $5500. Now trash. Why? Because it was broken from the moment I got it. Worthless garbage only 8 months old. Now delete my account, thanks.”

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Posted 2 years ago

“Ordered an item on Monday which was supposed to arrive Friday. Dell never shipped the item and withheld my order for no reason at all. The customer support never responded to my tickets. Been waiting over 2 weeks for my item to be shipped. Customer service refused to tell me anything. Ridiculous company stole my money and never sent me my item”

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Posted 2 years ago

“I ordered a laptop 1 week ago, but I still haven't received it, it was a 1 day shipment. The rep who i talked to said if I don't receive it before the end of the day yesterday, he will process a refund. As of right now I don't have a confirmation about that. Worst customer service ever!!!! Please stay away from ordering from their website.”

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Posted 2 years ago

“I have been a loyal Dell customer for years and have several Insperion. My 3 yr old laptop lost its display which should have warned me off but I bought a new one which has had 3 service calls and now, at 8months the motherboard went. It rarely travels and is well cared for so not a damage issue. Set up service, waited all day as confirmed and no show. Dell is no help and gives conflicting information. Have emailed, called and chatted and still have no idea when I might see a tech. They use Unisys, which is a useless company that cannot be reached within 30 minutes on hold - that is when I gave up. My sense after my efforts is that Dell really doesn't care. Time for a change.”

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Posted 2 years ago

“I should have listen to my family members when they said Dell is horrible. I bought a pc mid Nov. 2021. They sent me the shipping email but UPS said they never got the package. I waited for days and nothing. I contacted them, they had a special contacted me. The specialist could not figure out where it was and move my case to the logistic team. Then days later, he called me at 6:30 am woke me up to tell me they found the pc and will ship it out now. 6 days later! I told them while waiting I had to go out and bought a new pc. He went on how a great deal I got and I agreed but it was "lost" for days and not shipped like they claimed. I asked if they have not shipped out, please cancel as I cannot afford two pc. He said ok and it will not be delivered to me and my refund will be process. Wrong, they lied and shipped to me. After I called him out he said he will have it picked, gave me a date but scheduled a different date. Lied again, no one ever came. I had to filed with the BBB and my cc and they still lied and won't pick up the package. After both cc dispute closed and BBB closed, they had their financial institution sent me a overdue balance and threaten to send me to collection. I called them and got transferred to 3 people in India. The last lady said she will send UPS to pick it up and clear the balance for me. So far, nothing, just more lies. Thankful my pc was on sale and not much but I do fee for so many others who are in worse situation. I should have listen to family and other reviewers online. I am thinking just pay for the trash pc, learn my lesson and cursed them a thousand folds. So save yourself all the pain and suffering of losing money and not getting anything that actually work them DELL!!!”

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Posted 2 years ago

“Dell advertised free delivery for orders placed before 3 PM CT. I ordered a system at 11:47 CT, but they charged me for delivery and claimed I placed the order at 17:47. Across several emails with support, they insisted I placed the order after the deadline and refused to help. I am now pursuing legal action against them.”

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Posted 2 years ago

“Ordered a xps in Jan, then I keeps receiving emails telling me the shipment gets delayed, now in March dell tells me my order has been cancelled. Just curious why this company still exists in this world.”

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Posted 2 years ago

“I ordered a laptop bag on Jan 3 and it still says it's in production. I would understand a bit better if I had bought an electronic, but come on a bag? I have trouble believing they're still making the bag. They haven't even updated my shipping date after being 2 months past the expected delivery date. Why would they be selling bags that haven't even been made yet??”

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Posted 2 years ago

“I ordered an alienware mouse for my son at Christmas . Dell delayed the shipping and eventually said it’s no longer available ,but they have not refunded me yet. I talked to all the support agents explaining that I wanted a refund before purchasing another one and they said the refund would be released ,but it has now been 3 months since original purchase and still nothing . This company has terrible customer support as well as ethics ! Never will order from them again!”

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Posted 2 years ago

“Wow where to start?.? I have been in Electronics for over 50 even have an Avionics Engineering degree, owned my owe IT company and have seen good companies go so bad it hurts. I have been a Dell customer since Micron stopped building PC's for a long time now. I have been a preferred customer as well where I usually talked to someone here in the US either TX or TN. But dealing with Dell now just plain sux and that's the nice way of putting it. The XPS Fifteen (the numbers on me keyboard don't work due to it heating up so badly and no I do NOT over clock it. Originally, it was just the one and two keys not working, called they were going to send me a keyboard and a tech to replace it. Never showed. So next the said they were going to send me a replacement I agreed and that never happened. Now it's all be approved but still nothing. Maybe it's because they are built in China now but their service is nonexistent. 39 days and counting no resolve at this point.”

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Posted 2 years ago

“Bought a Dell laptop in July 2021, a windows update rendered it unusable in November 2021. Returned twice to Dell for repair and the same problem persists. Requested a refund at the beginning of Feb 2022 - still no refund or a working laptop. Don't buy one - not worth the trouble. Terrible customer service.”

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Posted 2 years ago

“I purchased a Dell Inspiron laptop through their website in Oct 2021. After 6 weeks, the touchpad stopped working in that it become unresponsive and did not appear in the computer's devices. The issue could not be resolved through the troubleshooting suggested by the IT contact. I had to purchase an accessory mouse (from Dell) in order to attempt the troubleshooting. The accessory mouse also stopped working by disconnecting at random. After shutting the computer off for 2 days and then powering it on, did the touchpad function again; but only temporarily. This has been a recurring problem that has not been resolved through IT, troubleshooting, updates, or software installations. Additionally, Dell has refused to repair, replace, or refund the broken computer. After months of tedious communications, a Dell representative wrote this in their latest email: "Kindly understand Dell’s objective is to provide a Reliable and Quality product and services." In the next line, they wrote this: "I would also like to reiterate that system is an electronic item which is prone to failure and cannot be guaranteed for its functionality", contradicting his statement one sentence prior. Dell scammed me by selling me a broken laptop that is not consistent with the product that was advertised. Dell is blatantly deceiving unwitting consumers who are expecting a functional product for what they paid. Additionally, Dell has ignored all request for a comprehensive data report and deletion per federal and state laws. They have been holding my personal information hostage and are distributing it against my consent. The quality of the product (being literal garbage), communications, and refusal to comply with consumer privacy laws is unacceptable and has cost me more than what I initially paid for the broken laptop. I work remotely and rely 100% on my computer, thus I have been unable to work, resulting in a loss of income. Additionally, I had to pay to rent a computer and have now bought a new one (HP), adding to the increasing costs of Dell's failure. Dell is a deceptive and untrustworthy corporation, even their own rep acknowledges their products are unreliable and "prone to failure". Do not become a victim of their scam.”

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Posted 2 years ago

“I scheduled an appointment for work covered by Dell's warranty last week. They have flaked on me every day so far. The support team chat is nice but they can't do much other than reschedule you for the next day. Only to be flaked on again.”

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Posted 2 years ago

“I recently got a brand new Dell laptop. Within a couple of months - it started giving problems while starting. Every time I sat for an important meeting it failed to start. I had to have a back up laptop everytime. The dell team claimed to fix this but this problem still arises. Then yesterday- the speakers of my laptop crashed. And stopped working. They now need to replace the speakers. Inspite of multiple requests to replace the laptop as it is only a few months old - DELL refused to do so. What is the point in selling such rubbish pieces and not even agreeing to replace them! Never ever buying dell products ever again!”

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Posted 2 years ago

“They cancelled my order without sending me an email or anything type of notification. When I called to ask why, I was told it was cancelled due to suspicion of me being a reseller because of my zip code. I live in a city and there are thousands of people with my zip code. I have also never resold any electronic in my life. A complete waste of time that caused unneeded frustration. Don’t bother with them.”

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Posted 2 years ago

“What a joke of a company! Ordered a G15 gaming laptop for my daughter's birthday because they were offering presidents day sales with one day shipping. It's been a week since I placed my order and no laptop but I have gotten annoying emails everyday telling me the order is delayed. Not only is the email annoying but you have to accept the delay each time or they'll just cancel your order! How do company's stay in business like this? Why even offer the sales if you can't fulfill them!?”

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Posted 2 years ago

“Terrible customer service. The representative hung up on me because I was asking him a question.”

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Posted 2 years ago

“Got a huge dead pixel on my screen. However, this is no the reason why I gave a one-star review. I wish there is a ZERO Star option. The main reason is the utterly frustrating & humiliating process of getting customer support to request a replacement. Get ready for the long story. First frustration: searching for the right contact details in Singapore (where I bought the product). It took me a while to realise I can only contact the support via WhatsApp , no email and local phone line. This is where the story started. Second frustration: communication in different time zones. The WhatsApp support is based in the USA (CST) when I am in Singapore (SGT). Hence, they can only talk to me via text in my late evening. This is totally out of my expectation as I am expecting a local support, at least in South East Asia region, to assist me. Third frustration: multiple late nights to acknowledge the defect I am facing and create a case which I can’t track, ridiculous isn’t it? I sent my first text on 4th Feb (the day I received the monitor ) asking for support, talked to someone without a name, followed the diagnostic instructions to confirm the defect and sent my invoice to prove my purchase. No response at all until 7th Feb (3 days later) when I asked in WhatsApp for update. Guess what.. This time I am chatting with a human - Chaitanya (not Chatbot , I guess…) and repeated the same diagnostic process , sent a video and result of troubleshooting, and submitted my invoice again….did you guys check the history of the chat ?the next day, 8th Feb, another support -Anita acknowledge the info I sent and promised to get an update to me within 1-2 days. On 9th Feb, this time Chaitanya replied with the exact same questions she/he/it/they asked me on 7th Feb (am I talking to a chatbot?!). With great patience, I answered all over again….this time my case ID was created. As usual, 1-2 days was promised to get back to me. Fourth frustration: multiple failed promises… continued the story from third frustration. On 11th Feb, somehow I found the phone line that I can call and talk to Parveen to request for replacement. As per his instructions,I uploaded the troubleshooting video and photos to the support case portal. I sent him the copy via email as well. Due to my busy schedule, it slipped my mind that I was still waiting for the promise to be fulfilled. On 14th Feb (yes, Happy Valentine’s Day, Dell), this time one of the managers from Dell Social Media team (err?? Can Michael Dell respond to my request next time? that will be perfect!) said she/he/it/they noticed my issue was not resolved yet and asking for my acknowledgment so that they can work toward a resolution. Behaving like a chatbot this time, I sent the detail of my issue (service tag, case number , service request…) to the person.I didn’t even bother to ask for how many days I should expect to get a reply now. This showed how frustrated and helpless I was. Miraculously, I received a call from Dell Technical Support from Malaysia, trying to understand my issue and to create a case. Wait…. Didn’t I just talk to Parveen three days ago …what’s the meaning of the call?! Fifth frustration: Are you really paying attention to your customer, Dell? On 16th Feb, I received an automated message saying that my case was still in progress and please reply to the message so that they can keep me posted….of course I replied with a big ‘YES PLEASE’ . Do I have other options? On 18th Feb, I REACHED MY TIPPING POINT! I received a message saying they haven’t heard from me in the past 24 hours and asking me to write back with details as discussed in previous interactions, so that they can take this further. AND if they do not receive a response from me, they will archive the case.. EXCUSE ME?! This time, I asked for email address from the one, whoever replied to me in WhatsApp , so that I can forwarded my previous interaction. Guess what, now this technical support , be it human or chatbot, asked me to provide pictures of monitor, front and back with (FOR FXXK SAKE) paper with written today date and time along with case number, and photo of service tag sticker with visible details… I only took the photo of service tag because this is what they insist to see..so I did that and additionally confirmed my home address and phone number. On 19th Feb, I received a message saying service request for the monitor replacement with dispatch number is created. I have never felt so helpless, frustrating and humiliating with customer support!!! I only ask for a replacement now, please get it done for me ASAP. AND Please review your customer support process. I appreciate your time and patience reading my review. My apologies for any grammatical mistakes, too sick and tired to edit after typing it out.”

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Posted 2 years ago

“On Feb 2nd I bought a laptop from Dell’s website for my training classes. On their website, there was a 2-day express delivery deal for free. My laptop was supposed to be delivered on Feb 4th. However, on Feb 3rd I received an email from Dell informing me that my order has been delayed and the delivery date has been updated to Feb 11th. I had to go on a trip from Feb 10th to Feb 14th, so I was not able to pick up my laptop and my laptop would have been placed in front of my door. So, I called Dell customer service on Feb 4th asking if I can put a hold on my order so it can be delivered sometime after Feb 14th, and I was told that is not possible but they can change the shipping address for me if I want to. I requested a change of address so I can pick up the laptop while I was on my trip. I gave the new shipping address, and I was told that I need to call them again on Feb 10th (the shipping day) so they can verify the change of address. On Feb 10th I called the customer service again and I was told everything is fine and my request is in their system, and I do not need to do anything and I should receive my laptop at the new address I provided them with. After a few hours, I received another email from Dell that my order has been delayed again, and now the new delivery date is Feb 14th! Also on Feb 11th in the morning, I received an email from FedEx that my package is picked up and scheduled for delivery on Feb 14th. I checked the address, and it was not updated! So I called customer service again asking why the address is not updated. They told me my package is not shipped yet so there is no need to be worried about and the address is updated on the system. However, after 2 hours I received another email from FedEx that my package has been shipped. I checked the shipping address, and it was not updated again and the package was going to my home address. I called customer service again asking why the address is not updated. I am not home, and no one can pick up my laptop. Who is responsible if something happens to the laptop while I am out of town? Again they try to get rid of me by saying no worries! Your address is updated! There is a case specialist assigned to your case. Everything has been taken care of and so on. I was also told it will take some time for FedEx to show the changes made. Since they told me that for sure I will get my laptop by Feb 14th I changed my ticket to Feb 15th to make sure I have my laptop with me and I had to buy a more expensive flight because of this change. On Feb 13th I checked the status of my package and the delivery date was 14th however the address was still my home address. I tried to contact customer service but it was Sunday and no one pick up the phone! I was not even able to hold my package in a FedEx location. I was too distressed that my package will be left in front of my door while I am gone. The laptop could have been stolen or damaged because of the bad weather. I called them on 14th and I told them what was going on!!! I asked why my laptop has shipped to my home address after all these headaches you guys gave me during these past days. And interestingly after a few hours, someone called me saying she is calling me to verify my new address so they can ship it to the new address today (they want to ship it on 14th saying you get the laptop on 15th). I was like are you joking with me right now? I am going home on Feb 15th and you want to change the address now? I did everything I was asked to do by the agents so there is no excuse for you guys to make. She told me she is not responsible of what happened to this case and she can connect me to an agent. Of course, the call was cut off for two times and no one followed up after that. This was my first and last experience with Dell. I had to be on phone with them for several hours, had to buy a more expensive ticket because of them, had to postpone my training classes because of all these delays and more importantly be distressed during the whole trip. I had to ask my colleague to drive for 40 miles to pick up my laptop during working hours!!! I was not compensated at all by the company, and they did not even apologize properly or follow up with my case after putting me in this situation. Do not waste your time and money on Dell products.”

Helpful Report

Posted 2 years ago

Dell is rated 1.2 based on 1,036 reviews