Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,039 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service ever , i got a premium warrenty on my alienware laptop , and on 26 june 2021 a dell engineer ruined my laptop since then they tried to replace the motherboard more than 7 times , everytime they sent a defective part, till date my laptop is sitting in the service cenytre, dont buy dell products .”

Helpful Report

Posted 3 years ago

“Dell is the worst support experience I have ever had. Several weeks of no laptop. Sent to repair depot. Charged for a repair that did not work. No one at Dell will refund money for failed repair. If you are considering buying a Dell - PLEASE DO NOT. Hope this helps prevent someone from having another horrible experience from one of the worst companies I have dealt with.”

Helpful Report

Posted 3 years ago

“Purchased a dell laptop (hardly used) Laptop under warranty and I called to find out why it was so slow India tech kept me on phone over 1 hour Told me that software was problem and not hardware I hired office computer tech (company) and within 2 minutes of remote access told me that the hard drive was bad I paid him $155 to replace hard drive I called Dell to reload my Microsoft Office - they refused unless I paid them more money I would never buy another Dell computer again Outsourcing their tech to India and have their technicians be so incompetent and even argue with me on the phone is unacceptable Elaine”

Helpful Report

Posted 3 years ago

“My Dell battery charger was not working. I could not find a replacement in any brick and mortar store. I bought a universal charger at Best Buy but it did not work with my laptop. I was in desperate need for my laptop for business. I ordered a replacement on August 6 directly from Dell and paid $20 dollars for express shipping and my delivery date was set for 8/10 but then I got an email saying it would be delayed and would receive it on 8/11 and then another email the next day saying it was delayed again and new delivery day was scheduled for 8/12. I tried calling the phone number on the email but I got a voicemail saying that the office was closed due to the holiday. What holiday?! I reached out to Dell on Facebook messenger and explained I was upset with the delay and not happy with paying an additional $20 for express delivery. I was then told that express is based on the date it is placed in the mail and not on the date I placed my order. I explained again that when I placed my order I was quoted a delivery date of 8/10. I was then told that if it was delayed it is because it is out of stock. So if it was out of stock why wasn’t I informed of this when I first placed my order and why am I being told I was be receiving it on 8 /12 now if it is out of stock.”

Helpful Report

Posted 3 years ago

“If I could give a negative number, I would. I used to read people use that and shake my head at the stupidity of that response. Sadly, Dell showed me how negative values actually apply. Here is our case: we have dell Premium Support Plus as we work in healthcare and have confidential information. When a computer failed due to the system hardware, we were shipped a replacement. They said that we have to return the original. We stated we cannot return the hard drive because of privacy concerns. They said, ok, with Premium Support Plus, you simply purchase the hard drive. This is where the worst customer service ever comes into place. I followed the directions, spoke with someone who was challenged with the english language. The outcome, can't keep the hard drive. Went into full explanation mode. Oh, yes you can, but you need to talk to this department. Onto the next department, repeat performance of everything including the "have to talk to another department". Did this a few more times until someone said, I needed to speak with the Out of Plan Support. I don't know why, I simply wanted to pay for the drive. Ok, scheduled a time at their request as fits their schedule. No call, no email. So, called Customer Service again (they really should rename the department to the Round and Round Service as I have much more respect for Customer Service folks.) and got the same, need to speak with Out of Plan. Oh, forgot to mention, you can't call Out of Plan department directly. They must call you. Now that's Customer Service! Let us make it inconvenient for you! I have no outcome yet because I need to wait on Dell Out of Plan to call. When? No idea. Whenever they feel like it. Scheduling time doesn't seem to matter to them. Who suffers? My employees, who are trying to send back the bad computer timely, and simply want to put this to rest.”

Helpful Report

Posted 3 years ago

“Please stay away from Dell. I have terrible experience with DEll Customer Care. I have purchase laptop over 2 months ago. I was waiting for one month and finely received laptop but with wrong CPU (much more chipper CPU that I have ordered and pay money for). I contacted Dell Customer Care and they issued RMA and sent me replacement laptop. Replacement laptop has wrong CPU again. I spent days dealing with Customer support trying to explain my issue and DELL does want to resolve it. DELL suggests to cancel this order and buy it again but price went up a lot (almost $700) for the same configuration. I am very frustrated with Dell Customer Care and suggest everybody to avoid it if possible. There are a lot of other products on markets that competes with Dell”

Helpful Report

Posted 3 years ago

“The worst brand I ever tried.. they don't do refunds. They sold me a broken laptop and they copy and paste the messages so no customer service. Absolutely waste of money. Run away from those scammers”

Helpful Report

Posted 3 years ago

“Long time Dell customer, My latest Inspiron worked great the first years, then 1 month a key started not working (required more force than the others to work) then 2, 3, 4 etc... I contacted Dell and they told me $400 to replace the keyboard, which is about half what I paid for it to begin with. I have a 10 year old dell that the keys work better than this one. Also nothing has been spilled on it, really disapointed with Dell quality, they're prices go up and quality goes down.”

Helpful Report

Posted 3 years ago

“Dealing with Dell's customer service is the worst experience ever. I ordered an Alienware laptop with a couple of accessories; credit card problems, hard time communicating in english, denied orders, hours on the phone with customer service, at least ten calls, couldn't get my Dell reward points, ... stress, stress, stress. I will spare all the details. NEVER order from Dell!”

Helpful Report

Posted 3 years ago

“Bought a new 15 inch XPS. Paid for upgraded warranty with 2-day on-site repair. Had keyboard issues after 2.5 months. Dell kept saying the tech was trying to call me for 7 days and left me voicemails. I got no calls on two numbers I gave them. I have had 7 Dell laptops over the years. Never again will I buy from Dell.”

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Posted 3 years ago

“I ordered by phone and Alienware M17 from Dell; horrible experience, I almost went crazy... Credit card problems, adress and shipping problems, communicationg in english problems...”

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Posted 3 years ago

“I really like the Dell Inspiron 7506 laptop, I have had it for 5 months. It is very fast to load web pages. My only complaint is the key board. I hate the white backlit letters. They are almost impossible to see. I have to try to shade the keyboard whike using. This is only good at night with the room lights turned off. Wish I would have known this prior to purchasing.”

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Posted 3 years ago

“Dell does not only gives you the worst laptop but also has the worst services. I would suggest you rather burn your money than buying something from them. Would 100% never recommend anyone to buy from this company. I have never had a smooth run while using the laptop. I bought it in December of 2020. Every single time I have used the laptop there is some sort of an error. Sometimes the touchpad stops, sometimes the laptop restarts on its own. Buying from this company was the worst decision I ever made, I have never disliked something as much as I dislike this brand. They took nearly £1000 and gave me a laptop that works worse than a refurbished £200 laptop.”

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Posted 3 years ago

“ABSOLUTELY TERRIBLE - brand new high end laptop overheats, freezes and impossible to update - READ ALL REVIEWS buy at own risk for college student - repair and replacement 10-14 days - garbage!”

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Posted 3 years ago

“Inspiron 3793 piece of garbage. Too slow to use! Support worthless! Waste of time! TOO STUPID TO DO THEIR JOB!!!!!!!!”

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Posted 3 years ago

“Terrible, unapologetic response from DELL Customer service. I simply asked for my shipment to be held at the FedEx Counter and received literally a hundred reasons why that could not be done. Asked to speak with a supervisor and was told there were none and a manager would call me in 1 hour (which NEVER happened). No Call Back, No Response - Shipment went back and forth from FedEx carrier back to the warehouse. Simply unacceptable customer service!”

Helpful Report

Posted 3 years ago

“The pc I bought from them was having issues and they refused to help me or send someone out to take a look and instead just constantly ignored and belittled me, even though I had a repair warranty on it. Honestly, I would recommend people stay away from purchasing anything from dell, it's not worth the hassle and they do not care about their customers at all. Go with other companies.”

Helpful Report

Posted 3 years ago

“Horrible, horrible service. Ten different calls with a customer representative that claim that they would get back to me and a letter to Mr. Dell that was never answered. It has now been 4 months and “crickets”; no one will respond to any of my messages.”

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Posted 3 years ago

“I have owned 6 or 7 laptops over the years. I recently purchased a Dell Inspiron and for photo editing it is awful. The screen is washed out and it is impossible to accurately edit photos since I cannot see a true color representation. Very poor.”

Helpful Report

Posted 3 years ago

“We bought 3 laptops as a business customer via the official dell website at a discounted price. A few days later, we noticed that the amount taken from our bank account was £817.88 more than we paid via the website. When we tried to call Dell customer service, we were told that there was no discount on that day and we have to prove otherwise, even when the discount was still on offer at the time of the call. Then we asked to cancel our order as laptops were not dispatched yet, and we were unhappy to pay the full amount but were told that we couldn't do so as a business customer. Such nonsense we never heard before. Laptops arrived a month later. Despite the number of times we tried to sort the problem, we met total resistance and denial from the dell side. As a result, we paid a price of 4 laptops for only 3. Save your time and money and buy from someone else.”

Helpful Report

Posted 3 years ago

Dell is rated 1.2 based on 1,039 reviews