Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,039 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a $4000 dollar Precision workstation. It's the biggest LEMON I ever purchased. Dell couldn't fix it and Microsoft couldn't fix it. Waited 3 months for this LEMON and now I am waiting over a month for a replacement. By the time I get a working computer, the warranty will probably end on this POS!!!”

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Posted 2 years ago

“Do not buy dell. Terrible service desk. I've been calling them more than 10 times already and they keep connecting me to different numbers and then they hang up. They send a technician without a part to replace and he asked me where the part was. Then they closed the case and I have no chance to find out what is going on.”

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Posted 2 years ago

“I will put into few words: Tech support is unreliable. I will never buy another Dell computer. Spent 16 days attempting to get a resolution to new computer issue. Not resolved so sending computer back to Dell. Beware of in house service. They do not show and or call. Terrible service!”

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Posted 2 years ago

“I've been an enterprise customer of Dell's for over 15 years and an IT professional for over 20 years. While I'll continue plying my trade in technology, I will never work with Dell again, and I'll be steering my clients to other technology providers. If you're short on time and shorter on patience, the bottom line is this: no matter how much you spend with Dell, their service and warranties are absolutely worthless. Moreover, if you rely on Dell equipment for your job, company, or livelihood, you're playing with fire. Because when that equipment fails, Dell will focus on their bottom line rather than show integrity by supporting their paying customers. I spent nearly $3,500 on a high-end workstation and almost an additional $600 on Dell's elite, premium, Next-Business Day warranty... And when my workstation (which was less than a year old) broke, rather than repair it in a timely fashion, Dell gave me excuses and then took more than two weeks. I had to spend $2,500 to purchase a completely new machine from Apple to get back up and running and lost an entire week's worth of productivity along the way. The total loss in revenue was over $11,000. When I attempted to hold Dell's feet to the fire about their Next-Business Day "warranty" the first thing out of the Dell rep's mouth was a quote from the fine print saying effectively that: "we don't have to honor the warranty due to parts availability." That's cute. Even more interesting is that I could track the part, and it had to be shipped from overseas. The part in question was simply an incredibly basic fan pump component. The fact that Dell is happy to sell a $600 warranty and then not stock even essential repair components is obscene. AND the fact that they are shipping critical repair parts from overseas means: they don't care about enterprise customers, regular customers, or their level of service. I know, I know, this sounds like the ranting of a crazy man. I totally get it. So I went ahead and attached a couple of pictures. My advice to anyone who reads this: Cancel your Dell contracts. Never buy their equipment. Absolutely do not waste your money on their warranties. There are tons of system-builders out there who can outperform Dell. Try one of them and save yourself a lot of lost income, frustration, and prevent a few migraines along the way.”

Dell 1 star review on 10th February 2022

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Posted 2 years ago

“I bought a Dell inspiron to study online. The software was slow and within 7 months I asked Dell to check it. The said Windows needed to be reinstalled at my cost. How can a new laptop have faulty software and how can a company refuse to repair their software? Terrible service Hopeless product.”

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Posted 2 years ago

“Very bad customer support. shipped out the package on 1/27 to Fedex and it is not an express. Due to the snow storm, the package was not updated with the status, DELL always said it is delivered. Transferred me here and there and no one answer my question. Cannot get update from Fedex because it is a ground delivery. Not allowing me to cancel the order because it is shipped. Finally the package arrived NJ and it said the delivery date was 2/8, then it is not delivered. on 2/9 I received the notification from Fedex that DELL has recalled the package and Fedex is returning the package to the shipper. DELL does not know why and I have been waiting since 1/28 , no laptop to use, no cancellation, no refund, no status, no update. no one follow up. none. And now nothing I can do and to order the laptop from another vendor. I will never purchase DELL again.”

Helpful Report

Posted 2 years ago

“I purchased a Dell Inspiron 5000 last year and have had nothing but problems with it. Thankfully I purchased the premium support package. I have been on the phone with technical support for hours at a time, the record is 4 hours. In addition to the phone calls they sent a technician out here twice. The 1st time the technician replaced the memory card. Last week I continued to have problems and Dell said they wanted me to send in the computer to them for diagnostics. They estimated the process to be 5 days. I can’t be without my computer for 5 days, especially since I am an accountant and this is my busy season. They sent another technician who replaced the solid state hard drive and the motherboard. Everything was fine for a couple of days until the computer started shutting down and showing an error message with a blue background and : ( symbol. Today the computer shut down again and showed the same error message. I called customer support and they again offered to do diagnostics if I send the computer in which would take 5 days. Again I told them that I cannot be without a computer for 5 days. I’m an accountant and it’s tax season. They said they are going to send yet another technician out to replace the memory. This could take 2-3 business days so that’s more loss of productivity and money. Between the time I lost because my computer has been down, my time on the phone with customer support, customer support’s time, the technician’s time and the cost of the parts, it would have been a LOT cheaper if they just replaced the computer. You don’t have to be an accountant to figure that out. They said they couldn’t do that but ultimately agreed to do so if I still have problems after the 3rd technician replaces the memory card. Who knows if that will correct the ongoing problems. It could work when the technician is here and stop working once he or she leaves. On top of all of that my track pad does not work and the ”num lock,” button sometimes shuts itself off. I have never had such issues with a computer. The people in customer support have been very nice and have worked hard to try to correct the problem but the computer is a lemon. I have had HP and Apple computers and have never had any problems with them. I have lost a lot of time, productivity and money and Dell’s solution is not customer oriented. Who at Dell is going to pay me for my lost productivity? I don’t want another technician to come out and replace parts and I really don’t want random people in my house. Dell should show some good faith and just replace the computer already, including the customer support package. There are lemon laws for cars. There should be one for situations like this. My experience with my Dell computer has been very frustrating, to say the least.”

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Posted 2 years ago

“Awful company, I loved my Dell xps 9500, but then it started not charging when the battery was plugged in. I got it fixed, and then it happened again! So I call them and ask if we can treat this as the same ticket, but no, because my 90 day warranty had literally JUST expired! How insane is that? I'm like 2 weeks late! If it was 91 days would I get screwed too? Please, just get a macbook pro and save yourself the trouble.”

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Posted 2 years ago

“Be careful when you read reviews by so called experts. They will have been sent a fully functioning computer with all the bells and whistle so they give it 5 stars and fools like me buy them. I would like Dell to take my laptop back and refund me. I paid a lot of money for a top of the range. It wouldn't connect to anything WIFI - keyboard, mouse, printer. It came with no standard USBs, no earphone jack, just 3 new USBs which might be good in 5 years, but pretty useless now. They don't answer the phone and do not communicate. I do a survey telling them what is wrong and they still don't communicate. Come on Dell do the right thing - make sure your computers work properly, deal with complaints efficiently, read all reviews and change your culture. Only when I hear Dell have done that will I consider a Dell again.”

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Posted 2 years ago

“I got a Dell Inspiron 7760 2n1 laptop. I regret buying it. It is not user-friendly and not as efficient as others I use, such as HP.”

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Posted 2 years ago

“sold me a used product. Terrible buying experiance.”

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Posted 2 years ago

“I bought a m15 R6 in October 2021 and have faced issues since the first month I bought it. A friend who had bought an x17 was facing similar issues before me as well, but thinking that his case was unfortunate, and giving Dell the benefit of the doubt, I decided to follow through with my purchase. I decided to get Premium Support just so if the issue was to arise, at least I would get solutions quicker. Wow, was I in for a surprise. I have never been more disappointed by a product or service in my life. I am a product and service designer myself and have worked in customer service, and I must say I have never seen anyone be treated this way. My mental health has struggled because of how long I have had to be on the phone with this team just so I could get my work done on time and not get fired or fail classes. Now, let me get to some details = My screen started flickering in my first few days of using the machine. I was told that a software update would fix the issue so they remote into my computer and did everything necessary. FAKE FIX number 1. Then, after multiple times of facing this issue and being on several calls with customer service, they finally sent someone to replace the screen. The guy was an outsourced professional who had seemingly never opened the same PC before. I could tell by how he was working on it. Giving him the benefit of the doubt too, I thought hopefully the issues will be resolved. Well, this time the Alien head stopped working. Back on the phone with the team and back to remoting into my PC trying to "fix" the computer by updating software. Again, no luck. Another technician was sent to my house with a screen to see if that would fix the issue. Turned out that the last guy had just forgotten to plug in the wire for the Alien head light. Seemingly the problem was solved for the light. But the flicker was back. (Maybe it never left - it happened randomly and was not re-creatable but happened often) Back on the phone with the team and back to remoting into my PC trying to "fix" the computer by updating software. Again, no luck. This time they said it was probably another issue and I would have to send the computer in, to the service centre. The timeframe that was supposed to be 3-5 days took about double the time to fix and return my laptop. Seeingly, they had to replace the motherboard. Another fix that wasn't good enough. This time none of the original software that was supposed to come with the computer was installed. Back on the phone with the team and back to remoting into my PC trying to "fix" the computer by updating software because I was not being able to update windows and was having some more issues as well. After this call, the laptop seemed to work okay for a few days before completely dying this time. I was then told on the phone to open the back panel and reconnect the battery. The tech guy tried to send me a youtube video for an OLDER model but then understood it wouldn't work. I then sent an image of what I was working with and he told me that the one I have actually is not self-serviceable. Another hour and a half wasted and I was left stranded and my work disrupted again. They said they would send a technician in 2 days, and the service events page now shows that it will be at least a few more days due to part delays. Upon telling them I needed work files off, I was told it was my problem that I did not backup my files and that there is nothing that can be done until the backlog for the part is cleared and it ships. I am left without a laptop for at least one more week, and nobody seems to give a flying. All this happened with at least 30 different calls, over 20 times remoting into my PC and so much more hassle in just 3 months of spending over $3K CAD for a laptop that doesn't work and a customer service team that does not care whatsoever. My 6-year-old Lenovo is much better built and still works. How do I even survive without a warranty on this new Dell is out of my understanding. Why they can't fix issues is out of my understanding. Why they can't give me a replacement is out of my understanding. Why I can't be given an interim computer is out of my understanding. All I know is, I feel harassed by this team and I am no longer ever buying or suggesting Dell.”

Helpful Report

Posted 2 years ago

“I purchased a Dell inspiron for my wife and waited 31 days before I opened the box. Dell have a strict return policy. After 30 days they will not accept a return. Also, the computer came with Microsoft not installed. The limited warranty information is printed very small. My last Dell purchase.”

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Posted 2 years ago

“Never buy product from dell.com website. It's Third class and not good support.”

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Posted 2 years ago

“I just bought an $2400 XPS desktop and it constantly crashes on me. Support has had me buy new cords and now wants me to reinstall my Windows. Zero help.”

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Posted 2 years ago

“I purchased a laptop from dell based on false reviews as a highly functional gaming laptop with with good integration between its AMD based systems. It was Inspiron G5 15 5505 with 8 core, 16 processor thread count and 16GB ram, bought directly from Dell, supposedly a respectable enterprise. I bought is for USD1500, which was way above an average laptop, to use for my educational purposes, just can't buy this everyday. A mere three days after arrival it was showing signs of abnormality. The key board was heating up and it had its first blue-screen crash. I experienced this several times for the next weeks while preparing for my exams - I couldn't send it right away. Then I contacted dell shipped it to them for repair. They returned it back 3 days later, having "REINSTALLED" the operating system! They knew it was a defective product, probably a defective series but they let us take the brunt of their failure. A year since I purchased this pile of junk and now its screen flickers every few minutes, its keyboard stops working randomly, my fingers are burnt from its over heated keyboard, it generates excessive fan sounds when connected to a monitor or just a couple of apps and I am miserable because of it. I highly recommend that no one would to purchase from Dell as they would provide such terrible products and services and call it a success.”

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Posted 2 years ago

“In two months the system crashed (blue screen) twice while using Dell's update tool. System got buggy after using Dell's recovery tool. Asked for help from support. It took Dell 3 days to contact me in the specified time window and the answer was that I would have to pay $129 for personalized support to fix an issue that Dell software created in a brand new computer.”

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Posted 2 years ago

“I originally ordered a Dell Inspiron 15 laptop with a base price of $499.00 and was billed for an Inspiron of a different model and much higher price, which I cancelled after seeing on-line purchase invoice and before delivery. I re-ordered and somehow the base price was still higher but because it was only $30 higher I didn't fuss. HOWEVER, the computer came with a 30 day warranty that said after 30 days, if I did not cancel, they will charge me. I received notice today that my credit card used to purchase will be charged .13 cents a day. I called and was on the phone for 50 minutes and gave up and simply cancelled my credit card and will receive a replacement. I was transferred for 50 minutes between customer service who referred me to tech and from tech to customer service, all while trying to understand the Indian accents. DO NOT BUY DELL. They are experts at prestidigitation! I plan to post this review on other sites as well.”

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Posted 2 years ago

“I have a Inspiron 3793 I have emailed dell no less than 4 times with no response. This is the slowest and poor operating system I have ever had. I have an old HP that this was to replace but the ten year old hp still works better than this pitiful junk dell. I will not buy a dell for my next purchase.”

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Posted 2 years ago

“Horrible service!!! Nothing but lies on their website! Ordered desktop on Dec 31,201, website stated "ready to ship item". Original delivery date after I placed my order was Jan 28,2022. I contacted Customer Service and they assured me that order will be expedited. Also reached out to CEO, Michal Dell and the Head of Canadian office - Pam Pelletier- my requests were completely ignored🤬 No accountability when it comes to Dell. I received an email on Jan 26,2022 stating that my order is delayed and the new "estimated" delivery date is Feb 23, 2022🤬🤬🤬🤬 I waited almost one month to find out that my order will take another month to arrive🤬🤬🤬🤬🤬 AVallely unacceptable!!! Avoid purchasing any products from Dell!!!!🤬🙏🤬🤬🤬”

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Posted 2 years ago

Dell is rated 1.2 based on 1,039 reviews