Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,042 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dell has a very, very poor loyalty department and rude customer service. Will not be purchasing any other Dell products in the future.”

Helpful Report

Posted 5 years ago

“I ordered a portable power supply for my Dell Inspiron notebook. I ordered it based on research and advice from Dell representative Akavi Passah. He assured me this was the one compatible with my notebook. Once received I found the battery pack would show being fully charged but would not charge the notebook to full capacity. I placed the order 8/28/19, received it 9/01/19. I notified Akavi on 9/3/19 via email that the power pack didn't work. there was NO response, I emailed again 10/14/29, and on 10/22/19. Akavi Passah finally responded only to say he now has a different position and could no longer help me. during that time prior to his finally responding I had spend over 2 hours on phone with customer care, being jockeyed back and forth between Technical support and customer care to be told by everyone that they could not do a return as it was now ove 30 days since order, and that I could only deal with the agent who sold product. you can see how well that went! I ended up disputing the charge to Dell, with was another long process, only to have Dell tell the credit card that they would not honor a return and I could not get a replacement as there was not a product that would work. I ended up having to pay $150 for a product i cant use. I am totally discussed with Dell and plant to avoid future products. their customer care is really awful, people are hard to understand, very poor communication due to language. I originally chose to deal directly with Dell thinking they would have the correct product and be able to advice me correctly--guess not!”

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Posted 5 years ago

“i cant believe how company like that can be so unprofessional...im waiting almost 1year for solving service problem in warranty!!!!!!!!!!!!!!!!”

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Posted 5 years ago

“Worst customer service ever. My order has remained unfulfilled for months with nothing but empty promises. Buyer beware...false advertising and absolutely terrible customer service”

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Posted 5 years ago

“I ordered a Dell Inspiron laptop on their company website, and they called me at 7am very next day to "verify" my order. These are the questions they verified: 1. your name is different to your email address, why? 2. are you working professional or student? 3. though your shipping shown correct on the confirmation email, but the unit number are repeated on our system, why? These questions are totally irrelevant and actually, inappropriate. After the call, they sent me an email said I need to contact their verification department or they will cancel my order. First harassment then threatening? So be it Dell.”

Helpful Report

Posted 5 years ago

“The worst experience ever with their sales team. I cannot believe how many mistakes they went through how many made up numbers they had to give me before coming to a number that made sense. Honestly, if i didn't like the XPS 15 so much, i would tell everyone to stay away. just stay away from their customer sales team.”

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Posted 5 years ago

“IDIOTS..... WOULDN'T LET ME POST MY REVIEW UNLESS I HAVE AN INSTAGRAM OR FACEBOOK ACCOUNT. INCOMPETENT MORONS WHO CAN'T FIX ANY ISSUE WITH THEIR PRODUCTS.”

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Posted 5 years ago

“I was a loyal Dell customer, with a heavy emphasis on was!! During the past 12 years, I have purchased for business and personal use over 12 del desktop and laptops. My last purchase was two XPS desktops about 15 months ago, and this will be my last Dell purchase. One XPS has failed repeatedly since this past August and continues not to function properly. Among many failures, I have experienced numerous blue screen problems, memory failures, hard disk failure, and the motherboard failed as well. Over the past three months, electronics patches were sent and installed; memory was replaced, the motherboard was replaced, as recently as two weeks ago, and the XPS failed again. I did purchase a platinum extended warranty, however, Dell’s customer service leaves a great deal to be desired. In my opinion, Dell’s entire support staff that I have been in touch with are incompetent and part of the problem.”

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Posted 5 years ago

“Dell say the machine is quick,responsive etc but its not. Boot up time is over 2 minutes and then even the dekstop lags before you can use it. The Dell 'apps' hog all system priority so you can't get on with your life as you have to wait for these 'unknown aps' to do whatever they do. In reality it can take up to 10 mins to be able to use the machine. Don't waste your money buy something that is not so riddled with the companies malware as I think Dell has probably had it's day....”

Helpful Report

Posted 5 years ago

“Ordered a Laptop 30 days ago and it got lost in shipping. They finally sent another one& said it should be there in 2 business days. Now they are saying it will be 2 weeks yet. I work for a Dell reseller and we had the exact same laptops within a week of ordering so Dell's excuse that they are out of them and making them from scratch is a BIG LIE. This company is not reliable even if the products are ok. DO NOT buy Dell products from dell. We can't wait 7 weeks for an in stock order!”

Helpful Report

Posted 5 years ago

“I bought my new Dell XPS 13 2n1 in June. Very excited to get this new computer and replay old Dell XPS 15. I spent weeks looking for the perfect portable laptop and finally decided to stick with the new version of the Dell xps. I wish I had never bought this. I decided to finance it. They actually sent me a chrome book a week before the XPS showed up. I called to tell them they sent me a chrome book by mistake and charged me on my account for it. They apologized and tried to talk me into keeping the chrome book at a discounted price. After a few hours they finally let me return it and gave me my money back on the chrome book. Ok so back to the XPS 13 2n1. I got it in June and set everything up. I got the best one possible but did not ask for the office 360. They automatically charged me for it. So I called again. I eventually just gave in and paid for it since it was so much hassle from dell to take it off my account and refund the money. I actually have a copy of office and did not need a new one. Next my computer started freezing up on me and I would have to reboot it consistently many times a day. I called about this problem and they signed into my computer and did some test saying nothing is wrong. Obviously there was a problem. The following weeks it continued freezing up and then a blue screen would appear and tell me my PC ran into a problem and needs to restart. After a few more weeks of this consistently happening I called again. Same thing as before they told me nothing is wrong with your computer. After a few months it finally froze up and went to a gray and yellow screen not allowing me to sign in at all. I called Dell again. Finally after hours of being on the phone and transferred all around the world they finally sent me a box to return it and have it looked at. 2 weeks later I get it back and they wiped it clean loosing all my files and installed the operating system again. When I got it back and turned it on and started setting it back up guess what. Blue screen again! After about the 5th time I called Dell again. The IT person had me wipe it clean again and started over. Started it up again and got off the phone with Dell. Not even 5 minutes later it started doing the same thing again. I called back and asked to please speak with someone above them. Keep in mind I’m being as positive and polite as I possibly can at this point. All of the people I speak with can barely understand me and I can barely understand them. They finally said they would email me something and send another return box. At this point I have been with out a computer for weeks and I am about to go buy another one that is not a Dell!!!! I’m over it!!! I’m going to post this review on every social media site possible. That’s what I do for a living... communications. Thanks for nothing Dell I am about to go and pick up an apple MacBook.”

Helpful Report

Posted 5 years ago

“Dell customer service is ridiculously inefficient and of poor quality! I do not recommend purchasing computer equipment from Dell based on my experience with them. My 2 year old XPS laptop had the swollen battery problem along with the touch pad not functioning. It took 2 technicians to fix the problem because the first guy replaced the battery, but didn't bring the new touch pad and also broke one of the fans. Dell supposedly provided a return label to ship the old battery back to them, but the crumpled label provided in the box could not be scanned by UPS and wasn't the correct label because there was no tracking number on it. So that was a wasted trip to UPS. Calling to find someone at Dell to send me a correct label, after 15 minutes of questions, the person at Dell was nice enough to transfer me to a department that is closed. I don't like my Dell laptop enough to ever buy another one, and certainly can't find anything positive to say about their customer service department. And the saga continues. I wonder how much more time I will spend trying to get the correct shipping label to get rid of the old swollen battery ????”

Helpful Report

Posted 5 years ago

“Dell might have the worst customer service I have seen. My computer was under warranty and it wasn't charging. The computer recognized the charger was plugged in but wouldn't charge. After MANY issues with this, I called customer service and after about an hour on the phone, they were not able to help me. I was able to mess with the charger and get it to charge but then it would happen again a few days later. I kept dealing with this problem but getting it to charge after messing with it for awhile each time it happened. Now, it won't charge and no matter how much I mess with the charger, it won't work. I took it to a computer store and turns out it has been the actual charger the whole time. Customer service never mentioned it might be the charger. I had to buy a new adapter. I called Dell customer service, even though it is now out of warranty, because it was an issue I had while it WAS under warranty and they never fixed. They all gave me the same line, that it isn't under warranty anymore so I would need to pay for it. They were extremely unhelpful and not understanding. I would say they were rude. They would transfer me all around the company, keeping me on hold, all to say the same thing. I am so disappointed with this company and disgusted with their customer service.”

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Posted 5 years ago

“Just now I purchased dell 5570 through Amazon I purchased dell 5570 through Amazon. Machine kept freezing and blue screening from the first day I used it. I called dell support and they told me it was a windows problem and needed to charge me to fix it as it was not a hardware or dell issue. After dealing with freezing and blue screens until warranty expired, it finally quit. Took it to repair shop, they replaced hard drive, got it back, still same issues freezing and blues screens as many as 7 times daily. Took it back to repair shop and they reinstalled windows 10. Got laptop back and still same issues. I have spent $350 in repairs to date and hundreds of hours updating, troubleshooting, and redoing files that were lost during the blue screens and freezes. I am a senior and while I have lots of time, this is not enjoyable. Don't know if Amazon got deal on these machines or if dell just dropped ball making this unit. Needed this laptop as I was spending time in hospital fighting cancer. This has been one of the worst experiences of my life!!! Posting this review, so someone else might not need to go through what I have.”

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Posted 5 years ago

“dell customer service, India sucks big time. You’d just want to pick a fight with those waste of existence trash bags. they are first of all rude, they wont give you the information. for a simple question, they transfer the calls all over and make you do half the work. done and dusted with this waste bins.”

Helpful Report

Posted 5 years ago

“If I could go lower I would. Ordered an HTC Vive online from their store. It said that my purchase would arrive within a few business days, then it got delayed. Once that next date hit, there was another delay....same story next arrival date, delay. The day it was supposed to arrive then, I got an email specifying the order was canceled, and the product was removed from their store. Clearly they were out of stock, and didn't notice until then. It has been about 2 months and I still have not been given a refund despite calling and asking them! It was not a wise choice to do business with them.”

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Posted 5 years ago

“Purchased a new system and they are sending order conformation to the wrong email address, even though they emailed me a quote prior to the purchase and the customer service for Dell is horrible. they need to move this department back to the USA, I was transferred 7 times and no one could understand the problem. How the computer doesn't have a issue, I dread ever having to call Dell again. Will look for another computer option in the future.”

Helpful Report

Posted 5 years ago

“do not get a Dell, charging issues from the beginning and the customer service sucks....”

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Posted 5 years ago

“Dell customer sucks! They shipped the wrong power supply with the computer and then refused to tell me when i would get the new power adapter. I decided to return the whole thing...had to sit on the phone for TWO HOURS to get it done. Still have not received the return label email....will not be buying anymore dells for my company”

Helpful Report

Posted 5 years ago

“Like other customers, I had the misfortune to buy a dell product on-line. In fact, one might say that I had the misfortune to buy a dell product. I bought a monitor, which died within six months. Dell refused to replace it, offering me an "open box" monitor. When I disputed the purchase with Amex, Dell claimed they would replace the monitor. Needless to say, that was a lie. I could get a replacement if I still had the monitor. I don't still have the monitor. I don't keep crappy defective products around. I will never buy another Dell product; I will, however, post as many negatives reviews as I possibly can. Linda J. Holland-Toll”

Helpful Report

Posted 5 years ago

Dell is rated 1.2 based on 1,042 reviews