Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,039 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish. Estimated delivery date for my order was 5th Oct, I contacted them on 4th Oct because the status of the order was not even in production. On 5th Oct they replied sorry, the order will be delayed and i will now get the monitor around 2nd Nov. What a stupid respond. I needed to find this out by myself? I gave you my money to get the monitor on 5th and you took the money and said nothing knowing you would only be able to send to the monitor to me on 2nd Nov? Basically this people took my money to use for investments with no interest. The revised ship and delivery dates, by the way, were not there til 5th Oct after I contacted them on 4th Oct.”

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Posted 3 years ago

“PLEASE, DO YOURSELF A FAVOUR AND DON'T BUY FROM THIS COMPANY! IF YOU DO YOU'LL BE SORRY!!!! I purchased an All in One Dell P in February 2021. I continues to extremely slow down to painful, un-usable levels. Dell technical support says it's a software issue but will not fix it. They say it is not covered under my one year warranty!!! Seriously! A new computer! Why wouldn't software be covered; a PC is one unit that cannot operate without both hardware and software!!!! and why wasn't I told this by the sales person who sold it to me????? This is very POOR service and very POOR support for the product being sold by DELL. I can't believe that you get away with this. Obviously you have not faith in the software you are using if you won't stand behind it! after 6 months!!!! CRAPPY PRODUCT AND EVEN MORE CRAPPY SERVICE!!!!!!!!!!!!!! I have been lied to several times by your so called service people. They set up times to call and never do! I have better things to do than waiting around for you to call. This is the 3rd day that I've waited ......lies, lies, lies! Unbelievable!!!!!”

Helpful Report

Posted 3 years ago

“I purchased a Dell Precision 7750 Laptop on the Dell.com Website on June 6, 2020. The computer arrived on June 26, 2020. The computer in question worked fine until Dell released a BIOS update that throttled the CPU down to 0.8 Ghz. I contacted Dell Pro Support about this and they instructed me to restore an older BIOS to correct the problem. I did as instructed (dell support walked me through the process) this appeared to fix the problem until I booted the system the next day, it then went into a loop of upgrading and downgrading the BIOS. Dell sent service techs. To repair the system but it was too no avail. The Pro Support department determined a replacement system was required. The order for the system was placed on Aug 8, 2021 went into production on Aug 20, 2021 and shipped on Aug 27, 2021, I have still not received the system it is Sept 30, 2021. I was informed yesterday I was told by the rep was going to file for a replacement system. This would be ridiculous as one has already been filed for and approved and built and have to wait another 2 to 3 months for the system.”

Helpful Report

Posted 3 years ago

“Camera hasn't worked since day 1! I didn't really need it initially. It is now out of warranty by a few months and I need it. Dell wouldn't help at all! My fault for not dealing with it before, but Dell's customer service is terrible!”

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Posted 3 years ago

“The worse buy i could ever do is an Alienware, I thought it could be a good change but my MSI, that has almost 5 years is faster than this piece of joke call Alienware, it is a nightmare to have it. It takes 35 minutes to turn on, 35 MINUTES!!! AND ANOTHER 20 MINUTES till all the programs start. It was supposed to be a good buy for my graphic design projects but all I have is an expensive piece of nothing. I have call many times to customer service and for them the only solution is to pay 500 dollars so it can match with something regarding to Windows, why I was not tell about it, i asked, i consult to their sales department but I guess they only care about selling because, we the customers, have a plant where we get money to fix their incapacity to sell a good product. I wan very very very disappointed, the worse buy ever. If you are thinking about it THINK TWICE AND READ THE COMMENTS. Save your money but most of all buy something that can help you with your projects not something to be beging to star and pray for it not to restart. WORSE BUY EVER. Expensive and useless.”

Dell 1 star review on 23rd September 2021

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Posted 3 years ago

“I ordered a laptop directly from Dell. After waiting 3 weeks my laptop had not arrived, so I cancelled the order. I had paid through PayPal. The money is still pending in my bank account and it has now been 53 days. I have made many calls to Dell and each person in Customer Care tells me this will be rectified within 24 to 48 hours. I constantly ring, but all managers are too busy and the customer care workers tell me it will be 24 to 48 hours. CAN ANYONE GIVE ME ADVICE ON HOW TO GET MY MONEY BACK INTO MY ACCOUNT. I have contacted PayPal and they say Dell has to release the money...”

Helpful Report

Posted 3 years ago

“Wow! The worst company I have ever dealt with! Bought a new Inspiron 15 on 26/8/21. Within 7 days the laptop started playing up; windows search bar disabled, screen frozen etc. Spent 6 hours with tech support trying to fix it. Instructed to use various cmd commands, asked by DELL to watch various how to style YouTube videos, finally Instructed to factory reset and reinstall Windows OS. By this time the laptop was blue screened and wouldn’t even boot. Directed to DELL support OS recovery. Tried everything. They then requested that I watch YouTube videos on resetting the BIOS chip!!! This is 1 week old laptop and I am being told to watch YouTube videos on how to totally reset it! They refused to take it back after 1 week! Long story short. After 3 hours on the telephone being passed between customer service (‘service’…what a joke) and tech support in a loop they finally agreed to collect it. 48 hours later no confirmation email. Nothing. Another hour on the phone being passed between tech support and customer services again in a loop and no resolution. They denied that they had agreed to take the laptop back and the ref number provided by the previous agent meant nothing to them! Anyway I have now instigated Barclaycard to charge back DELL to recover the money to my account. Advice…listen to these negative reviews and do yourself a favour and avoid DELL. Scandalous shoddy company nothing short of a big CON!!! Total FRAUD!!!”

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Posted 3 years ago

“In 2019, I bought a Dell Latitude 3500 laptop. Within a week, the keys would stick. Then shortly thereafter I had a motherboard replaced then a new hard drive, then a battery within a year, then a new keyboard all in one and a half years. Now, Dell technical support wants to install a new operating system in my computer, which caused my IT company to back-up my computer for over a week. I have contacted Dell technical support at least 15 times for this computer and nobody's been able to fix it. I I am still under warranty with Dell and I wrote a letter to Michael Dell and Erica Clapp emailed me back and told me Michael Dell will not replace my computer with a new one today, August 25, 2021. Dell computers are a piece of junk, and Michael Dell does NOT STAND BEHIND HIS PRODUCTS Do not buy anything from Dell”

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Posted 3 years ago

“You are the worst company EVER! A brand new 750 eur laptop wasn't working since day one!!! I called them again and again and all they kept saying is update the software, update the software and UPDATE THE F*** SOFTWARE!!!!!!!!! When they decided to "fix" the problem they sent me back a completely different laptop (I can see the different serial number you morons) and they have been ignoring ever since!!!!!! NEVER AGAIN”

Helpful Report

Posted 3 years ago

“This company is fraudulent, simple as that The products prices are changing randomly, switching Excl. VAT or Incl. VAT (see attached screenshots). Then, when you complaint about the price difference, the 'customer service' Indian call centre will always see that Excl. VAT 20% higher price. You cannot cancel the order. You cannot use your 14-days online cooling period even after 5 minutes after order.”

Dell 1 star review on 6th September 2021

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Posted 3 years ago

“i will literally not be buying another thing off their website. i payed $250+ for something that was supposed to come in august 15th. It was then delayed to September 7th. Didn't get an email notifying me of any delay. I had to find out through looking manually at the order details daily. Which meant putting in my order number daily to the point i practically memorized the damn 15 digit code. I then logged on too see if my shipment was being shipped (since to this date is 3 days from September 7th) to my suprise a new message popped up on my screen after i put in my 15 digit order number. It was telling me that they legally had to ask me if i wanted to cancel my order since the new estimated delivery date was December 10th which is 4 months away. Never should it take this god damn long for something so pricey to come in. If your thinking about dropping cash on anything on their website thats over $100+ DO NOT ORDER IT UNLESS YOU WANT TO WAIT HALF A YEAR.”

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Posted 3 years ago

“I'ved sent my Dell laptop 17.3" Inspiron 5657 for an out of warranty repair. What was returned to me was an obviously a totally different laptop which nevertheless broke in less than 2 months of very light usage, due to their lousy repair. When I enquired why my laptop was changed differently, customer service were in total denial although the change of a laptop was so apparent. So, when the said laptop broke again, due to a very poor processor replacement done by the lousy Dell's repair service team upon return, there and then I only found ot that my original 17.3" Inspiron i7 5657, was very shrewdly exchanged with a 13" Inspiron 5391 model. I discovered this through a different service tag number. I will never ever trust these Dell repair service team based n Coventry. They will do magic with your laptop from surreptitiously exchanging a good condition and workable processor and or other high-end chips or cards with recondition and very slow replacement product. People, pls be wary of this scammers.”

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Posted 3 years ago

“Sent in my laptop for out of warranty repairs (a single key was broken and all online manufacturers were out of stock). Took them 4 weeks and they charged me $200+ and sent me back a laptop with no battery.”

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Posted 3 years ago

“I have used HP, Compaq, Asus, Lenovo but never had bad experiences like Dell. Whether it’s my office laptop or my personal laptop, Dell laptops are so bad in performance and speed. Would never buy Dell laptops in my life nor recommend anyone!! It’s very frustrating as a customer. From first month itself I struggled to use it properly!!”

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Posted 3 years ago

“Had purchased a Dell XPS 15 9570 back in 2018 during launch. Paid over USD 3500 for it from Dell US and they shipped it to me in Abu Dhabi, UAE. After 3 years of moderate use, on August 27, 2018, one fine morning, the laptop will no longer even power on. Have tried holding down power button for 8 seconds and other solutions provided online by other customers, but still no luck. I am unable to contact Dell and their website says they cannot provide international support. So am I just supposed to throw such an expensive laptop away after merely 3 years of use? Why even sell a product in some country if you are not going to provide any support there and customers need to reach out to US for all support. I would have rated this company 0/5 stars if that was an option.”

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Posted 3 years ago

“I absolutely hated this computer with all heart and soul. It deserves a -1000000000000000/10. As you can tell I have had a terrible experience. I have 101 reasons why I hate it so much. There was always a problem with it, it bugs constantly, battery dies in 5 secs (doesn't last a full day). I've had this cumputer for 2 years and it's falling appart. It make an unpleasant loud noise all the time like a vaccum cleaner. I've had to repear the key board because a letter fell out. The screen constantly gets detatched from the computer. Videos on example youtube,load all the time and don't work. Settings are supper unclear and i can never fix a problem on it. I have ask for help in the past but none of the problems can be fixed even by a specilist. This makes it difficult to work on it and do my school work.I would get a mac if I didn't have to use it for school. It is even more expensive than a mac, I would never spend 3,000 dollards on this not even a cent.There are many times where I wanted to trough it out the widow. If I had an essay on how much I hate this computer I'd get an A+++.Just be smart and don't waste your money on this trash. Go get yourself something better queen!”

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Posted 3 years ago

“If I could give zero I would. Dell are a very unpleasant unreasonable company to be avoided like the plague. I purchased a laptop for £1100 from them which I discussed with a "sales assistant". I asked for a 14" screen minimum. It arrived and was 12". I am told AFTER THE EVENT that screens are measured DIAGONALLY being a user and not knowing the way this is done I feel that it would be prudent to discuss that with a potential customer so they are aware. Anyway they now point blank refuse to refund me or accept a return as their small print explains they apparently do not give refunds to business customers. So be aware that if you buy from them it's at your risk all staff are reading from a script from a call centre in India and no one is willing to help. A company that deserve to go bankrupt in my view. Disgusting way to treat customers. I am now taking steps to resolve this through my credit card company. What a petty, nasty attitude and waste of time and energy.”

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Posted 3 years ago

“Purchased an Alienware m17 R3 Gaming Laptop. After over a week of no correspondence from Dell I contacted the customer service line and was informed that the product had reached the ‘end of its life’, that my order had been cancelled and I would have to contact my bank to release payment. Dell failed to notify me of the cancellation. Upon checking the Dell website to check if the product had been taken down, I discovered that the price had risen to £2799 (almost £1000 more), despite the fact that the discount was still valid for over a month. As a regular customer of Dell I find this to be extremely insulting and in violation of my consumer rights, which stipulate that a company cannot cancel an order once paid for that item. Contacted Citizens Advice. Not worth your time or money.”

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Posted 3 years ago

“I was supposed to receive a call from a technician to guide me through Windows reinstall and data retrieval. After four days there has been no call. When I try to contact Tech Support, I get transferred to many different departments and none of those transfers is the right one. I'd rather give them a 0, but that was not an option.”

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Posted 3 years ago

“we were charged for a cancelled order! they said they could not fill the order for a few months then we got charged for the full laptop amount we could not get a refund for the longest time, nobody s there to deal with problems only sales sales sale”

Helpful Report

Posted 3 years ago

Dell is rated 1.2 based on 1,039 reviews