Name: Dell
Address: -, - -, Dublin
Rating: 1.18

“I purchased an Dell Inspiron 15 7000 Series and the online process was smooth”

Posted 6 years ago

“Horrible customer service. Buyer beware, your 30 replacement warranty starts from the day you buy the computer, not when you receive it. Took 10 days too process order and deliver, so I only got 19 actual days of warranty Bad hard drive and 7 phone calls to customer support to get a computer I have only had 22 days "repaired", not replaced. Customer service people are hard to understand and have disconnected calls 4 times. I have also been told I need to call a different department and given my false numbers to call. Phone numbers are to win a free cruise. I didn't buy a new computer to send off 2 weeks later to be repairs. Turn around time is 2-3 weeks for repair of a new computer. I thought DELL was a good company, well I should have looked at the service reviews first.”

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Posted 6 years ago

“Made an online order with Dell.com. Realized that I had made a mistake and ordered the wrong item within 5 minutes of order. Website gave a order cancellation page which stated if order was not in shipping stage it could be cancelled, and after checking it's status (of course not shipped), I initiated the online cancellation within 20 minutes of purchase. Just as I submitted the cancellation my email gave me an immediate response that the cancellation could not be initiated. I tried to call Dell, within 5 minutes of the email response, hoping a representative could help initiate the cancellation, but got automated help/voice response, which told me I could not initiate a cancellation due to policy. If there's a "no cancellation" policy, then why does he website give you option to cancel? So, now, although it's not shipped, if I need to return it, I have to wait a whole month for it to arrive because shipping it is going to take a month, and once it arrives, I have 30 days to return with an CRA#, have to pay 15% restocking fees, and have it shipped back at my own cost. That's my first time customer experience with Dell, and it will be my last. Anyone else, I can warn from Dell, I will.”

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Posted 6 years ago

“Attempted to buy a Black Friday laptop. Made it past credit card page and they wanted my SS# and DOB! No-one needs this. Backed out to open a/c but did not get a/c#. By then deal was gone. Told a supervisor and added that I want nothing to do w/Dell.”

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Posted 6 years ago

“I have a 6 year old DELL XPS all in one computer which was in impeccable condition. The motherboard died so I sent it to Dell's out of warranty repair service in Toronto. They replaced the motherboard and the hard drive. When I got it back, the glass was scratched and the computer still did not work (even though they said they checked it). I called to tell them about the damaged screen and that the computer was still not working. I was speaking to people in India because all out of warranty repairs are dealt by them. They told me that the screen was already scratched (lie). That was unacceptable so I escalated it to customer care in North America. They tried to help. They called the people in India and finally an effort was made to have me send back the computer to get a new glass and motherboard. I waited 2 weeks for them to contact me only to say that they could not get the parts anymore!!!! I am now waiting for my refund. DO NOT BUY A DELL. The out of warranty repair SUCKS and the customer service is terrible. Nobody cares!”

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Posted 6 years ago

“Completely inept customer support team. Tried to cancel a order, and was offered a $50 discount to keep it, so I decided to keep it.The original representative handling the case transferred me to a department that was offline, and the call got hung up. no one could handle the case, and it took me 50 minutes of being bounced around to 8 reps, mostly offshore to get some guarantee of a refund credit once the order ships. Not happy with this and don't trust that I won't have to call again.”

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Posted 6 years ago

“New Inspiron is fast. It was easy to set up and everything loaded well and is working. The one complaint I have is about the quality of the CD tray. This is a flimsy cheap tray. I give it about 6 months and it will be broken. I have always bougth Dell computers but the last two I go just seem to be made with much cheaper components”

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Posted 6 years ago

“I am customer number 980279555. I started calling Dell Service Center in April for my laptop faulty battery (Quotation #30380623) and my laptop required constant plug-in to run After I paid, I only received my battery in May. Then I have to pay the Repair Services RM326.48 (Quotation #30382770) The technician came and upon opening my laptop case, it was found that my hinge and keyboard casing as faulty Then I waited for additional quotation for the keyboard casing in June. After I paid, I only received my 2nd order of hinge and keyboard casing in October. Then a different technician came and diagnosed that it is not my battery faulty but my motherboard faulty. This 2nd technician told me I have to order and wait for the replacement motherboard to be delivered before they can change it. They have no option but refund my battery because my original battery was still in working condition. However, the Repair Services RM326.48 was not refunded to me because the technician came to my office to troubleshoot the source of the fault. It took Dell 6 months to diagnose the problem with my laptop and in the end my battery is still not working and my laptop required constant plug-in to run and I wasted RM326.48 (Quotation #30382770) I strongly suggest those who stay in city area not to buy Dell. Better buy other brand which has service center nearby where we can bring in laptop for on the spot correct trobleshoot and immediate repair.”

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Posted 6 years ago

“Dell is a terrible product all the way around. In 2 1/2 years I have had two Inspiron Laptops and both broke with the same problem. I went around and round with Dell absolutely NO help at all. They just take your money and disappear. Both of these computers had faulty plug outlets, so after only 6 months the first one died and couldn't be fixed, according to Geek Squad, who also charged me 85 dollars to "diagnose it" what BS. I told them exactly what was wrong. I got another one under warrant and 15 months later, it broke with the same problem. These things need to be recalled. THEY ARE FAULTY, PIECES OF GARBAGE. That one cost me over 100 dollars to repair and 52 for a new cord and then, something else inside of it didn't work after the local computer repair man fixed it. Two computers, in 2 1/2 years with same issue is ridiculous. When, you try and call corporate headquarters they have disconnected their number. You only can call India. Then, they answer a few questions and lie about expediting your concern to Dell (which they never do). Then, ask you to talk to their supervisor about their stellar performance they just gave you. It is massive BS. The supervisor listens (with no attention span) to your complaint, but then, wants to know how his employee did and keep asking you about that instead. You get mad and hung up on all of this nonsense. DELL SUCKS. DON'T BUY ANY OF THEIR PRODUCTS.”

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Posted 6 years ago

“This has easily been the most painful, disgruntling process I have ever had in my life as a consumer. Dell has the worst customer service and technical support I have ever experienced in my life. I spent over 10 hours on the computer with the completely incompetent technical support group and there has never been an effort for customer service to reach out and try to help me. I will never use or buy a Dell product again. This has ruined my ability to trust Dell as a company and as a supplier of my computer needs. Untrustworthy, Inefficient, Incompetent.”

Helpful Report

Posted 6 years ago

“This has easily been the most painful, disgruntling process I have ever had in my life as a consumer. Dell has the worst customer service and technical support I have ever experienced in my life. I spent over 10 hours on the computer with the completely incompetent technical support group and there has never been an effort for customer service to reach out and try to help me. I will never use or buy a Dell product again. This has ruined my ability to trust Dell as a company and as a supplier of my computer needs. Untrustworthy, Inefficient, Incompetent.”

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Posted 6 years ago

“I have had 3 Dell Inspiron 17 7000 Series Laptops in less that 2 years. Prior to that, I was a confirmed Dell user. I had had 2 Dell Desk Tops and 2 Dell Laptops. Now, you couldn't get me to try a Dell if you were giving them away. This model is riddled with flaws. It security is easily breached and it does not operate well with many of the Web Services. I now a confirmed non-Dell user.”

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Posted 6 years ago

“I bought a Dell Inspiron 11, 3000 series. I needed it for work, but most of my work is online, so I didn't need a great deal of storage for files, etc. After speaking with the salesperson, I decided this computer would be acceptable for my purposes. BOY WAS I WRONG! There's not even enough memory on this thing for the Windows 10 updates that are needed to keep it running. You can't download any type of antivirus programs either, because there's not enough memory for the operating system, so no room for "extras" either. In addition to the low memory, the computer will randomly just flash to a blue screen and the shut down. It always comes back up after a few minutes, but if you're in the middle of something important, good luck to you! I hate this thing! The only reason it rates even a two star score in my opinion is because the size and weight are perfect for use "on the go". The battery last a reasonable amount of time and the 2-in-1 feature is a plus. I definitely would not recommend this computer to anyone. Seriously Dell, if you're going to sell a product, at least give it enough memory to house the updates. I have absolutely NOTHING stored on the computer and it still won't handle the updates!”

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Posted 6 years ago

“DO NOT BUY DELL • Dell i7 high end laptop – 6 mths old, 6 failed repair attempts by Dell, Dell will not honor warranty; without use of computer for three months – Dell Customer Service EXTREMELY adversarial • Problem - 6 mth old high end Dell laptop (bought Best Buy) will not wake from “sleep” mode without hard reboot • Sept 21 to Oct 5 - Dell diagnosed through remote dial in sessions –new motherboard needed • Oct 6 to 24 – sent twice to Dell - failed to fix or install motherboard • Oct 24 to present – gave up on Dell and use the option to have Best Buy (approved by Dell warranty for repair) do the work. Although clearly stated in Dell warranty as an option, Dell is refusing to approve Best Buy for the work. • Nov 9 – Dell rep Allen tells me I need to fetch computer from Best Buy and return to Dell for repair. Isn’t the definition of insanity doing the same thing the same way repeatedly and expecting different results? Thus, the computer remains at Best Buy national repair center, out of my hands in third month, obsoleting away ☹ • Summary – I’ve spent over 75 personal hours transferring computers, shipping computers, pleading with customer service – NO MORE DELL – DELL IS THE WORST CUSTOMER EXPERIENCE EVER IN MY 57 YEARS ☹”

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Posted 6 years ago

“Do NOT spend a single penny with this disorganization. Having attempted to place an order and 5 cancellations later I gave up. Firstly, Dell cancelled an entire order as they were short of a headset and would not contact me to see if that one item could be shipped later and then they could not get the order right on 4 more orders and cannot change an order to the correct requirement so have to cancel each time. This is a major waste of my time as I probably spent at least an hour on the phone each time. Eventually they got the replacement order right but by now the shipping date had slipped by 6 weeks and the price had gone up. Great news, not. So I had to decide whether to cancel everything or wait 6 weeks and pay a much higher price. I regrettably decided to give them one more chance which was a big mistake. So here I was waiting for delivery when Dell took over £3,600 from my account without my authorization. Then I received an email invoice for an order that was wrong from 4 weeks earlier and had been cancelled. Dell had continued to process a cancelled order and take the money from my bank account. Dell agreed they would collect the items and refund. Arrangement was made to collect and I waited in all day, only for them not to turn up. Another collection was arranged which did occur - at 7.00 in the evening. It has taken more emails than you can possibly imagine to get most of the money back but I am still waiting for an outstanding amount of £219 which has gradually increased for various reasons to over £900. I am now commencing proceedings through the court to recover the outstanding money as it seems the only option left open to me as I cannot get Dell to process the refund. As soon as the case has gone through the courts I intend getting the bailiffs in to recover the money due to me along with court and bailiff costs.”

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Posted 6 years ago

“I own a few small businesses. I have had dell servers in the past. I needed a new server for one of my businesses so i purchases on Dell.com with expedited service. The unit was received approximately 10 days later. It came defective. We returned the defective unit to Dell. Their customer service department messed the return process up completely. They told me i should have sent it back because they made a mistake and processed as a credit rather than exchange. It took two days and having to escalate the issue to have dell correct their mistake and issue an exchange. Then they told me it would take 2 weeks to place order. I reminded them that i already had paid for the expedited service on the first unit, and would expect that to be the same for the replacement unit. Finally, after having to battle with them to make the replacement server expedited They told me, it would take a week. Well of course a week went by and guess what - no server. They then told me that the server would be delayed by a week. Then what happened - of course - it was delayed again. This went on a few times believe it or not. No straight answers - just that there was a part missing and they don't have it - we're are talking about Dell here - and they don't have a part for over a month. Over the course of a month there was delay after delay. They told me beginning of November - guess what, it is the beginning of November and still no answer as to my Dell server. I just got off the phone with them and they told me they don't have an answer - we could literally never get the server. I would have ordered from lenovo or HP if i knew Dell had deteriorated this much. They simply are not reliable anymore in my opinion. They never offered to provide me with a different server to make up for the way i was handled. I have workstations and employees that don't have proper setups because of this. it has been a nightmare for my business. Dell must address their support and earn the trust of the consumer back. We are a small business - im not sure if Dell treated their big corps the same, but if they do, cant imagine they will be getting business going forward.”

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Posted 6 years ago

“It's unfortunate that one cannot leave a 0 star review. I would never, in eternity, buy another Dell. If you are a perspective buyer, I urge you, go to another company. These things are so cheaply made. This Dell laptop has stripped me of multiple percentage points in my college courses due to its inability to perform even close to average. It will cease working at random times but it seems to especially like to fail as simple tasks when I'm working against a deadline. I feel like I've been robbed by this company, in fact, I've contemplated suicide due to the fact that this computer is almost seemingly working against me. There's no accountability in a business this large and Dell's customer service reps are almost as poor as their products and unfortunately this will end up being a expensive lesson for me. That's why I urge you, even if you have the most basic computer needs; don't buy Dell.”

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Posted 6 years ago

“Got my new Dell Inspirion and within 2 weeks my touchpad stopped working correctly. After about 10 phone calls with customer support they agreed to take a look at it which meant I had to ship it to Texas. got it back pretty quickly (5 days which was nice). They replaced the touchpad for a new one. However, as soon as I got it back from Dell I could see how there was a gap between the touchpad and the computer itself leaving room for dirt to get into the touchpad. On top of that the audio and the battery life stopped working correctly within a couple of days. I had to send it back to Dell once again. Again they fixed it within only 5 days but now they only checked that the battery life and audio was working and did nothing to fix the touchpad that had been poorly installed. So tired of dealing with this that I am about to just buy a new computer (clearly not a dell).”

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Posted 6 years ago

“Bought refurbished. Battery dropped in half in 2 months, and started getting battery failure errors, as well as problems connecting to WiFi. Support Tech Dale Clowers sent me a condescending response saying it's clearly on their website that the batteries are used and only guaranteed for 1.5 hours. I pointed out the battery failure popups are not on the website....total waste of money, and rude support. Go elsewhere.”

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Posted 6 years ago

“Several weeks ago I purchased a BRAND NEW Dell Inspiron 5000 17" Laptop from Dell's web site. What a nightmare. - Laptop arrived. First boot up I was getting a "Power Surge" Error on the USB hardware. - Contacted Dell Tech Support (CHAT) who took over the laptop via remote control to diagnose problem. After an hour of firmware updates, boots, etc., they decided it was a "BAD MOTHERBOARD" and had to be replaced. - Since I PAID for "expedited shipping", I requested that RESEND a replacement ASAP & I would then return the bad one. "Can't do that, sorry". - After TRYING to talk/understand on the phone with the guy (he's in INDIA), he said it would take a week (or more) to process this ! I asked about a REFUND instead. Again, a 10-15 Business Day process AFTER they received the faulty laptop. WHAT A Fing JOKE! - After deciding THIS is not a company I want to do business with, I requested the REFUND. - 3 weeks into this my REFUND was finally processed. They KEPT the "expedited shipping charge" of $16 .... so I am out THAT. I will NEVER - NEVER - do business with DELL again. I will stick with HP for now, but NEVER DELL. What a Joke of a company.”

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Posted 6 years ago

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