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DFS Reviews

1.3 Rating 749 Reviews
7 %
of reviewers recommend DFS

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DFS 1 star review on 1st September 2024
Tyron
DFS 1 star review on 13th August 2024
Morag OConnor
DFS 1 star review on 13th June 2024
Sue
DFS 1 star review on 13th June 2024
Sue
DFS 1 star review on 7th June 2024
Neil Jackson
DFS 1 star review on 7th June 2024
Neil Jackson
DFS 1 star review on 7th June 2024
Neil Jackson
136
Anonymous
Anonymous  // 01/01/2019
Sofa seat cushions wore out after 3 years. Could not claim on insurance as it was not “accidental” damage and customer service say I have to pay for new ones as they don’t cover wear and tear past 2years. Clearly products are not built to last and customer service team and not interested in driving customer loyalty. Absolutely disgusted with how I have been treated. Would not recommend buying from DFS to anyone.
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Posted 5 years ago
Leather cover not worth it
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Posted 5 years ago
Peeling leather poor warranty not worth it
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Posted 5 years ago
Getting charge £55 for sofa gliders . DFS know you can buy them on Amazon for £6.99 . Got my £55 back refunded . It will take 21 days to get back into my account . They’re only happy when they’re ripping you off
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Posted 5 years ago
Quite pleased with the sofa we purchased and the delivery. Just were conned into buying easy glide feet for £30.00. These little feet fell off after a few weeks and we replaced them with felt ones from Amazon for £2.68 which work perfectly. We have been offered a refund but have to wait up to 10 days.... funny how the deposit was taken immediately but we have to wait for the refund. How many people don't bother returning these faulty feet? The staff in store did not bat an eyelid when we returned the sticky little things so I can only assume that they know they are rubbish when they are sold!!! Do not waste your money.
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Posted 5 years ago
Excellent service very happy two lovely delivery lads well done dfs
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Posted 5 years ago
Absolute joke, sofa is the wrong colour from what we ordered. All customer service say is that everyone sees different colours. This doesnt make any sense as we would still be describing the same colour
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Posted 5 years ago
Ordered a corner double recliner we have had it 3 yrs, already had someone from dfs to look at it last year, told was perfectly ok and was not that interested. It was the worst thing i have purchased, feel springs through cushions, padding all gone and recliners still don't close correctly. For what i paid and the claims dfs made would not be expecting to be sending to the rubbish tip. Would never recoccomend dfs.
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Posted 5 years ago
Can t flaut them sort it out for me thank you
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Posted 5 years ago
Complete farce..... Sales rep ordered the wrong table so we waited months for the correct one, we received calls on 2 occasions telling us the table has arrived only for the appointment to be cancelled. When it arrived it was damaged so waiting another month. the correct table finally arrived but one of the chairs was damaged but they wouldn't accept responsibility because we didn't point it out there and then. if it wasn't for the 4 years interest free option they would have zero business. First and last time i will be using DFS
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Posted 5 years ago
Worst customer service ever. Got my order wrong got my delivery wrong.
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Posted 5 years ago
Look what they send me never even order this mink brown and sliver what the bloody hell is this your companys a disgrace i want my money back bloody disgusting
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Posted 5 years ago
I ordered a sofa wrong colour frame dark brown never ordered that with black and sliver covers what a joke ive been on phone 12 times said they sending some one out to have a look lovely for 1400 pound
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Posted 5 years ago
Terrible experience with the suite we payed cash for! Delivery men ripped the lining underneath the settee on delivery! Had to get the customer service manager to come out! Recliner chair the chair us out of sync! The cushions have all gone flat and looks like there no filler in any of this awful suite! The suite is 3 months old and looks like we have had it for over 2 years! Had management come out took pictures etc and now been told there is nothing more they can do! They were quick enough to take our money am taking this further and even further! Do not touch DFS! They are a disgrace
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Posted 5 years ago
These sofas are beautful well made from start to been delived i would highly recommend
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Posted 5 years ago
Same day my suite was delivered I rang about the back cushions shocking not enough filler . Looks like an unmade bed when it’s been sat on . A guy came week later and told me that’s how dfs sofas are made now and he was quite happy with it . Didn’t matter that I wasn’t . Absolute joke . He said if I wanted the cushions Fuller I could look for an upholstery to do it which would cost me around £200 and that dfs wouldn’t touch it ! What an absolute disgrace.
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Posted 5 years ago
NOT happy at all ordered £4000 worth of sofas and waited for 6 weeks and when they turn up they looked second hand and pushed in so I phoned dfs they someone out to repair them and he told me these are pushed down because they been in a container for 6 weeks and they come from China wow I thought they where from U.K. he even said don’t buy from dfs they are rip offs never ever again
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Posted 5 years ago
WARNING! DFS sofa left my child with permanent scarring on her arm due to a protruding upholstery staple. We raised a complaint with customer services and they offered us a hamper ‘for our inconvenience’. Their Customer Service is appalling. We wrote to the CEO and he wasn’t interested. They said they’d email with an offer of ‘monetary value’ then we heard nothing. I tried to call the Customer Services Manager and left several messages without any reply. Do not go near them.
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Posted 5 years ago
Wish I had seen this website before I ordered my sofa. Where shall I start? Foot hole not drilled so had to sit on sofa while it was directly sitting on the floor. Delivery chap left blood on the front of one of the seat cushions. Pulls in the fabric, one of them actually broken so there is a small hole, back cushion that doesn't fill out the cushion cover, bottom edge of one cushion isn't straight it has a wave in it and it isn't the same height as the other one. Wavy piping on one of the arms, fabric on the front of seat cushions all puckered. Numerous loose threads in the seams. I had a so called service engineer come out the day after it was delivered, all he did was drill a hole for the foot, with some difficulty, snip some of the loose threads and remove the blood. I've spoken to the shop in Northampton twice now, you couldn't find a more rude woman, so dismissive and aggressive, she must have been a Rottweiler in a previous life. Definitely a case of we've got your money now don't bother us. Another visit for yet another service engineer was arranged for June 20th, yesterday, between 1 and 4pm. What a surprise, he was a no show. I've taken legal advice, informed my credit card company what is going on, they've been very helpful. I've sent a letter today to Head Office by recorded delivery setting everything out, telling them I am rejecting the sofa as it is less than 30 days since delivery, telling them I want a full refund and giving them 14 days from the date of the letter for confirmation. If that doesn't work I go back to credit card company and they take over. You can find all the information you need to get a result on the web. No, DFS doesn't return phone calls or emails, their customer support is non-existent despite all the blurb on the paperwork. They are very good at ignoring us. Don't let them get away with it. I'm not going to. I'll keep you posted.
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Posted 5 years ago
DO NOT BUY FROM DFS DO NOT BUY FROM DFS DO NOT BUY FROM DFS DO NOT BUY FROM DFS DO NOT BUY FROM DFS MY COUSIN PURCHASED 2 LEATHER SOFAS BOTH WERE DAMAGED AND A DIFFERENT COLOUR TO WHAT SHE WANTED. POOR POOR ZERO CUSTOMER SERVICE FROM OLD KENT ROAD, LONDON BRANCH. BEWARE DO NOT BUY FROM DFS DO NOT BUY FROM DFS YOU WILL REGRET IT!
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Posted 5 years ago
DFS is rated 1.3 based on 749 reviews