“Don't buy from DFS, i had my Sofas delivered today, 3 seater faulty i have been told i will have to wait a month before service man can come to look at it, then how long will i have to wait for it to be repaired? SO I WANT FULL REFUND, take away at DFS cost.
NOT HAPPY”
“As is the case normally, sales part was fine, took delivery of sofas in February.
Contacted the company immediately regarding numerous marks on the sofa that are more than just compression marks. Furthermore, the usb ports and wireless charging devices don't work either. I had one visit from an engineer after the initial call who just came to tell me that he'd get someone out to sort it.
Since then, I've made numerous calls but I'm still waiting to have sofas as they should be.
Have emailed a complaint but only got the auto response acknowledging receipt. I've always had to ring up myself to get any kind of contact, I've asked for callbacks but to no avail.
Sort them or take them back please.”
“DFS left my Father, who recently had a Stroke, with nothing to sit on for a week.
After a failed delivery attempt to a downstairs disabled access flat (with no obstacles), of a sofa that at the time of purchase in the Hanley store, had no requirements for larger than usual access, they have left my Dad with nothing to sit on and essentially bed bound.
He’s made multiple calls to customer services and visited the store twice. Was promised that the item would be reloaded onto the system for redeliver ASAP and temporary seating would be delivered the next day.
3 days later, multiple calls to the customer service line and a revisit to the Hanley store, and he’s only just had a redelivery date of next Thursday, and still no temporary seating.
I have been away for a few days so completely unaware of the situation my Dads been in, but having realised I called DFS myself and got nowhere, other than annoyed listening to “DFS goes the extra mile for their customers” messages whilst on hold!
I was told by the customer service team they have no authority at all to help, they can’t give the stores direct telephone number out, and they couldn’t get hold of the Hanley Stores Manger, who has sole discretion on dealing with this situation.
If this is how they treat someone in my Dad’s position recovering from a Stroke I dread to think how they treat everyone else…absolutely appalling.”
“I would give zero stars but not option.... passed from pillar to post with delivery for a new bed.
Agreed to wait for a week as the company wincanton delivery have it issues no update so I message them.no update on delivery. Dfs are useless”
“What an absolute joke of an outfit. I spent over £ 2000 with these people, sadly. Originally there were delivery issues and so i posted on here. I was then contacted by their UK Head of Customer "Service," a person called Haroon (calls himself Harry). He basically threatened me and told me he would cancel my order if I did not remove the review - he also told me he have DFS lawyer take actin against me! I purchased the furniture for my then partner, so i reluctantly removed the review.
The sofa arrived damaged after all that and it was weeks before it was replaced!
Now to the present day. I emailed Haroon and asked for a copy of the sales invoice for the furniture that I paid for, using my card and my money. He chose to ignore me (no service there then) and instead had one of his staff email me. They told me that, as the "account" was in my ex partners name, they could not send me a copy of the sale invoice for the furniture that I paid for, using MY money and MY card. They then proceeded to call my ex partner and the y trie dto quote GDPR to me!
GDPR concerns the processing of "Personal Data" which can identify an individual and the likely effect or impact which this may have on an individual.
I have NOT requested any details relating to any personal details of any third party, as such GDPR does not apply - I have, instead, merely requested details that relate directly to me and a purchase made by ME.
So, in a nutshell, not only are DFS inept by their very nature - inability to deliver on time, inability to deliver without damage, inability to hire a customer service manager who actually provides a service and does NOT threaten paying customers, they also have no idea of The Law.
At this stage, DFS are in SERIOUS breach of The Data Protection Act 2018 and as such, the matter will be passed to the Information Commissioners office.
My advice to you, whoever is reading this, is to avoid these clowns. They are clearly too big to care about their customers or their reputation.”
“Ordered an armchair with DFS 6 months ago, still waiting... After 3 months the delivery guy phoned to say he couldn't be bothered coming to the house and could we meet him half way with a trailer! DFS have told us they'll contact us to sort it out twice since then, no calls and still waiting. Disgraceful customer service.”
“My wife and I purchased a suite of Caldo furniture for £5,027 from DFS in Inverness.
We did not notice in the showroom just how far the legs angle out. When we brought it home my wife and i would walk by and kick the legs so many times and it's really sore.
We were willing to live with it however my wife's aunt who is 86 years of age and then our neighbour who is 74 both tripped on them.
Thank God neither of them were hurt however that was it for us we spoke with DFS and needless to say their response was there is nothing we can do.
I told them we did not pay this amount to bring a trip hazard into my home to hurt our friends and family. We are really disappointed with not just the design but the attitude of DFS - they clearly don't care.”
“Horrible customer service horrible sofas. New sofas delivered and are not as described. Lots of fault in them. Liers engineer coming making you feel like they agree with you and then going back to their masters giving them oh nothing wrong with them”
“Had to wait months to have a dining room chair stopper repaired, was originally told they would repair 4 January to be told item wasn't in stock, all email correspondence was dealt with most unsatisfactory and I finally received a phone call to confirm the repair for 6 February whilst on the phone I didn't feel my concerns of waiting seemed an issue to them or that I had a wobbly dining chair for about 7 weeks overall bad customer service”
“@DFS @DFSCare promised my sofa on the 15th February as per the ‘status tracker’, to then be emailed that I could collect it on the 21st February as per attached email from store manager - to then be told another 3 days at minimum. You’re a disgrace.”
“We ordered the supreme electric 3 seater sofa and 2 Rise and recline chairs, spent a fortune all matching, when it arrived the arm was flat on the sofa van driver said it was because it was the way it had to be packed in the van, reported to DFS about the arm months later they came out and repacked the arm, then the sofa and the chair recliner stopped working, a gain someone came out and said the straps under both chairs had gone, and parts would have to be ordered from China this was meant to be new furniture, the parts were ordered June 2021 still no parts, we had even paid £250.00 for extra cover, I had, had enough so I got in touch with my credit card company and claimed section 75 as I had paid DFS on my credit card, I explained what had happened and they were fantastic I sent them all information including receipts, they asked me to get a report from a independent company, I had to pay for the report, I got a local family business to do a report on my DFS furniture this was sent off to credit card company, and this local family business maid a top class job of mending the furniture, credit card company paid for all repairs and they credited me the report money, I hope this helps someone as long as you pay some money on your credit card you are covered with section 75. Even if it is just your deposit, if I had known DFS furniture was made in China I would never have shopped there, it took this family business 2 weeks to do TOP CLASS Repairs the furniture looks brand new and this was all done a few weeks ago.”
“Strongly recommend never ordering from DFS.
14 weeks and over £6k later, we are still without any sofas. They have given us the complete run around.
Delivery was delayed with no explanation, we were then told two out of the three sofas would be delivered today. Instead we received only part of the other one that wasn’t due for delivery. They tried to give us half a corner sofa. This was the final straw after weeks of hassle.
Customer service team are laughable. You can’t speak to anybody that knows what is happening, call backs can take 72 hours if they even do call back. The amount of times we have tried to call and find out what is going on with our order is beyond a joke.
Belfast Team themselves seemed lovely when ordering, but it seems they are being misinformed also, and there is no number or email to be able to contact them directly.
The manner in which our order has been dealt with has been completely unacceptable and I can’t stress enough.. do not waste your time with DFS.”
“So i purchased a 2 x sofa from DFS and had it delivered today. Noticed that there where no cushions with the sofa. So i questioned this with customer services who told me that this is a common complaint because people think the cushions come with it and they are separate. The store has called me back and said they are an additional cost. I explained that i did not see any price tag in the store and it was not explained to me they would be an additional charge. Other parts where explained and but nothing about the cushion. I was told by the store that i should have asked the questioned the questions! Even after speaking to the Manager there is nothing they did to resolve this problem which i think is poor customer service when the sales person did not explain this to me at the time of purchase. I bought as i seen it and i seen no price tags at the time. Very poor customer relations from the store”
“Furniture received on time no problem, but found over 20 faults, complained in store twice ,third time ask for engineer to come he said the faults where just how leather is live with it, twisted stitching too tight only been sat on 4 months looks worse than my old leather sofas they were nearly 27 years old made in China but would have it back in a flash dfs such poor was going to say QUALITY BUT THERE IS NONE absolutely rubbish Please don't waste your money go somewhere else. DFS DONT DO IT.”
“I ordered a new bed from DFS on the 23 Dec. The delivery date I got told would be for tomorrow the 21st Jan with a time slot of between 9.15 am and 11.15 am. I thought I would treat myself as my bed is from the council in a furniture pack. So all day today I've been excited about it coming tomorrow. But at about 2 pm today I get a call from the delivery company saying that they had not received my bed so it would not be getting delivered tomorrow. Anyway I ring up DFS and the woman that answered was no help at all all she could say was " the delivery company will be in touch with you when they can deliver it." I said to her well surely you must have a rough idea when it will come would it be days weeks or what. Then all she could say was the delivery company will be in touch when they have it. I says to her your no help at all. I'm just pleased I haven't sent my old bed back to the council or I would be sleeping on the floor. The customer service is terrible”
“I ordered a sofa with DFS....all was going smoothly until I needed to e sign the financial agreement....Due to a fault at the DFS end,I wasn't able to sing....after umpteen e mails to them I was told that someone from their IT department would be in contact....I never heard from anyone...In the meantime I was receiving e mails telling me that unless I signed my e signature then my order would be cancelled!!!! That was all I was trying to do.....Every email I received from DFS was trying to pass the buck to another department of theirs.....I have never experienced such diabolical service from any company.....DO NOT BUT A SOFA FROM DFS I have now cancelled my "order"”
“We brought the oceana sofa and store foot stool, after 1 year the material had bobbled and looked like trash. Made a complaint and a guy came out to review and said we had no case but recommended we buy a debobbler. I asked him if he would buy the sofa and he said no as the material was substandered!!!!
Spent 2 grand on a piece of furniture that we now have to cover with throws as it looks so bad . absolutely disgusting customer service will never buy there again. Went to DFS as thought they were reputable but save your money and get one of the internet for a couple of hundred quid, we wish we did”
