“My sofa was supposed to deliver on 9th Nov they brought wrong sofa which we didnt accept, after that no communucation, i called customer service on dialy basis and only response was 'we will send your msg to store', then someone told me that your sofa has been located and delivery is booked again, on delivery date got msg that your sofa is still missing and we cannot say when will it be located. Moved house, so no sofa to sit, cannot invite anyone during holidays. All customer service say is we totally understand, what a load of rubbish !
If everyone is having this kind of service and DFS doesn't care, where can we complain?”
“After telling us a delivery slot we heard nothing. (They later told us the delivery text notification was sent in error). No sofa arrived. We chased for weeks and the delivery for was passed to two separate companies. No information. We were without furniture the whole time - and this is after telling dfs that we have a disabled child who cannot sit in the floor. Awful customer service. No information. I was shocked by how poorly we were treated. They genuinely didn’t care.”
“After complaining to DFS over a problem with my suite, a man came and said there was nothing wrong with it. After a bit altercation with the shop, another gentleman came today. Paul was his name, he was polite, respectful and saw the problem straight away. It was sorted out. Well done Paul a credit to your firm.”
“5 years protection plan is fake.Waste money definitely not recommend this company. People better find different insurance Very disappointed Fake insurance. never use again.Spring in sofa broken after 3 years and is not protected by insurance .Spring make hole on top also not protected JOKE”
“❌ Please DO NOT order from DFS!!! Save yourself the stress! ❌
We got rid of our old sofas the day before the new sofas were due to be delivered. Overall I have now taken 4 days off work for delivery slots (self-employed so not been earning) that have been booked in & promised over the phone. Only for each time to be a no show!! How can a sofa just not turn up? 4 times? With no explanation whatsoever just ‘I’m really sorry for your inconvenience’ or ‘we can’t get hold of the warehouse’. I have now lost 4 days pay at the worst possible time of year and am facing a Christmas with no where for my family to sit. Including my 96 year old disabled Grandfather who will now have to sit uncomfortably on a dining chair.
Really disheartened to see that I am just another dissatisfied customer in the same boat as others 😢 I have never experienced such bad service. What an absolute joke of a company!!
The two recliners cost over £4000 so to say it is unacceptable is a massive understatement. I also have a 9 week old baby girl that I cannot sit and relax with in my own home.
Overall the experience has caused me a great deal of stress, anger and inconvenience. Yes they are only sofas but for such a big company you would expect so much better.”
“Appalling customer service.
I ordered a sofa at the end of July and was promised that the sofa was going to be delivered to me in 9 weeks, but it kept getting delayed. I chased up DFS many times, but I kept receiving different information on dates. I asked for the order to be cancelled, but the store never bothered to contact me back.
I've sent numerous emails to DFS Longwell Green store and their staff, with no response. I was even promised a call back from the store manager, but I never received anything from him either.
No reassurance, no apology.
It wasn't until I logged a complaint against the store, as it was almost going to be sent to the head of customer service, that the store emailed me with a confirmation that the order has been cancelled and a very basic "sorry".
DO NOT BUY FROM THEM.”
“Ordered sofa ,2 chairs,2 footstools,new bedframe,mattress and ottoman storage.
I placed the order on the 30th of March 2022.
I live in France and on the paper it said approximately 14 weeks before delivery.
Mid July I received a phonecall from the transport company,they told me they had good news and bad news.
The sofa,chairs and footstool were ready for delivery,but the bed and ottoman storage weren’t ready and somehow they had lost the mattress somewhere.
But I was told they were dealing with it…
It is the 7th of December today, still no bedframe,ottoman storage or mattress.
When you call or email,you get the same spiel constantly,we are so sorry,we are right on top of it,we are dealing with it etc etc
I wish I had looked up reviews before buying of them.”
“Everything. Wrong part of settee delivered. Told it would be replaced if they took half of our settee away. Been told lies about where our furniture is. Told 6 weeks ago it was in a warehouse in England and would be delivered. England just a long way from Scotland. Spoken to various people in (customer service) and now told it arrived to a warehouse in Manchester on 22 November. Been promised call backs! Ha Ha
WOUD NEVER DEAL WITH THEM AGAIN Object to being fobbed off with lies”
“Ordered sofa, paid over £2000 in september. Told it was being delivered 15th November. It never came! Now its December and still waiting. Should have arrived today. What a suprise... it hasnt. Hours of my life on phone trying to sort this out. Absolutely shocking. Worst decision ever made to buy from DFS”
“I have spent a lot of time and money decorating my home and the icing on the cake was to replace our old sofas. This was the most horrendous experience with a damaged coffee table and having to deal with patronising telephone staff telling me they will get back within 72 hours, they didn't (this happened 5 times). Finally got my order completed and now parts have fallen off one seat and another is creaking in the joints. What should have been a happy purchase to enhance our home became a miserable, stressful experience. I hope I never use DFS ever again.”
“Well, after a long, wait, the settee that I got was terrible. I’ve had such a problem they didn’t give me any compensation in the end I’ve had to pick a settee I didn’t want in the first place , pay extra.
because they wouldn’t honour the sale price.
I even picked a colour that I knew wouldn’t be the next display because they kept trying to pull me off with another ex display .
I have been on the phone every day more or less for three months and now today I went to pump the cushions up on my new prestige XDisplay settee and it was full of dirt. There’s even an old battery so if my granddaughter I would’ve got that it would’ve killed her.
I can’t believe how badly DFS have treated me. I only wish I could upload photos on this site. Please don’t ever go to DFS and as the message says below phone somebody you can never get in touch with anybody.
If you tried to ring ever, you’re on a 72 hours wait and then they never get back”
“My couches came like they were thrown off the back of a truck, disgusted and 1 month waiting for some one to decide whether to clean or replace them. 1 star for DFS”
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You reviewed DFS Furniture - Sheffield
Caramel Myrror
10 reviews
GB
Rated 1 out of 5 stars
I am literally Fuming!!!
I am literally fuming writing this.
DFS I never thought that I'd write such a negative review, but what you have done is beyond snidy!
Imagine I had a delivery on the 12th of August 2022. On the same day I realise one of the buttons detached from the sofa. The buttons were the reason I purchased the sofa. Each of the three piece set must consist of over 100 buttons. With that button detaching I was weary of the others falling off as well. Therefore on the day of delivery I sent an email to DFS.
A couple weeks later another one fell off. I rung DFS reported the issue and told them I no longer wanted the sofa as it seem its going to be a recurring issue and you don't decide to spend almost £4000 to have something not lasting. As each button will possibly come off completely within a few more weeks give or take.
In the end after weeks of waiting the supplier finally agreed on a refund as they didn't want to initially.
I thought as I'd had a loan agreement with another company the loan would be automatically switched over/transferred as they had no issues with me paying even when I wasn't happy about the sofa.
I got a phone call and an email telling me I need to sign a new agreement with a company called Etika. When I read their reviews a lot of people were dissatisfied with them for one reason or another.
I was comfortable with the current financial institution. When I received another call from DFS. I stated that and told them I'd rather return the the sofa and cancel the new order than go through that process again as it's no fault of my own!
The representative said she wouldn't cancel the new sofa, but she'd let a manager/supervisor someone with more knowledge ring me to see how best we could rectify the issue and move from there.
I thanked her and waited for the phone call, no phone call came.
On Sunday two days ago. I received a call from DFS saying that my new sofa would be delivered on Tuesday (today). I asked and re-emphasised if the rep was sure the new sofa was going to be delivered. He reassured me. The reason I wanted to be sure was because they told me it was a 13weeks delivery time which would have taken it to January.
I thought that they must have sympathised with me and just wanted to sort the issue... No, that was not the case!!! DFS sent to collect the sofa with no calls from a senior person at DFS, and no delivery of a new sofa!!!!!
DFS why have you done this! Why?!!! When you have no issues with me, my issues was with a sofa that was defected. Not by my own doing.
You taking the sofa means me and my child and husband is meant to sit on the floor? Is that what it is?! I have not withheld payment once, but you feel this is acceptable.
Even this morning I rang to ask what time was the delivery and to ask if they were sure and it was once again confirmed. So no delivery. Just take the sofa from me with no communication while I haven't faulted!
Someone literally needs to get in touch as I'm taking this to the media!
Date of experience: 08 November 2022”
“I ordered a sofa & paid the full balance to be told we have lost your sofa but at some point, a manager will call you two weeks later no call. After calling every day to be told by customer services the warehouse don't respond to emails & we are too busy.
I have been waiting 17 weeks to still have no update or any idea where my sofa is.
The poorest customer experience I have ever had. Don't shop at DFS.”
“WOULD Take too long to explain, sofas have been returned. Letter sent to chief Excec recorded delivery, they dont even answer letters.
Now left with nothing to sit on and further more they could not care less.
A shocking company, been told lie after lie after lie”
“Bought furniture from DFS on credit finance, the goods were faulty and returned. store manager forced us to take a replacement. after 1 year trying to solve the credit note , only got it when i took them to online county court. within 14 days credit note issued , the creation finance were paid back their money. got an issue with DFS. go to court, don't waste time with them.”
