“Impossible to contact either by phone or online, the chat service is terrible it seems to be just rolling (repeating) different person same question. I had to pay full price of the two 2-seater adjustable sofas at time of purchase andc2as told delivery would be in 2 weeks. It is now gone 3 weeks , I received dfs message delivery date was 2/9/24, it is now the 11/9/24 and I've had no luck contacting dfs. I'm a pensioner and just worried about the money i had to pay up front.”
“Naught a sofa only for when they tried to deliver it to be told this sofa wouldn’t fit thought a uk single door, only fits through double doors. DFS charges me almost £300 for selling me a sofa they could not deliver. Even when the manager confirmed the salesman had not covered the delivery restrictions, they hide behind the contract they make u sigh on the iPad with out giving u a copy. Bad company do not buy from them.”
“Absolute liars! We ordered a faxon and chair , we were told it would be a week to 10 days. We had nothing to sit on, so we said we had garden chairs. Two weeks, no sofa, three weeks no sofa, then we were told they would loan a sofa. We waited in all day Monday, nothing, then it was numerous calls, we were told the loan would be here today, I’ve had message after message saying yes it was on the way, now we’ve had a call saying it’s tomorrow! So do not even think of buying from D F S , bunch of liars!”
“Spent almost £5,000 on sofas the drivers delivered the goods and damaged my front doors and internals doors and DFS said it was not there drivers despite me sending photographic and video evidence! Customers services from H Mounsey was pathetic and offered me £60 voucher and said it only needed some wood filler to fix the damaged to my front pvc £1600 door and my internal doors and frames! Joke never again!”
“The only thing that I will be happy of my order is the sofa otherwise everything went wrong. Order placed on 4th of February 24, 7 months has gone they obliged me to cancel as the coffee table and side table will never be available, but in Banbury store still they are displaying same coffee table and side table, this is a joke! Your company putting customers in trouble. Regarding my order how many time I have to call and send email for help, the lady called Barbara from customer service and from Banbury store manager they promised me that I will get compensation for what I had to face through this period of time but they never ever replied to me.I had to assemble the dining chairs by my self, this is a shame from DFS. I’ll never ever recommend them to someone!!”
“Avoid!
DFS reduced the price by £200 the day after i bought an expensive sofa and didn't let me know or offer any recompense.
They also failed to setup and connect the sofa correctly, after I paid £130 for the service.
I overpaid for poor customer service and an overpriced sofa!
I later found out that Dante Furniture offered the same sofa for £500 cheaper, with free delivery anywhere in the UK and free setup!”
“Ordered 2 x 3 seater sofas in dec 2023. Arrived 2nd Aprilwith a fault on each sofa which should never have passed quality control. Reported fault at delivery time. Still awaitingbreplacement parts at end of August.
Son bought same sofas as ours one chair collapsed within a week
and hIs repair is still outstanding 4 months later!
AVOID DFS!”
“Bought sofas two months ago and still waiting for the delivery. Everytime we contact them, they are not helpful. We need our sofas that we already paid for!!
This is giving us stress and health issues as we have no sofas to sit.”
“Awful company. I only ordered a week ago and already regretting my decision to buy with dfs. I have ordered my sofas and a lamp. I contacted DFS regarding my delivery date because it is scheduled for when I am away and told I have to wait for a call in 72 hours (like we can stay near a phone for 72 hours) then I had a lamp delivered that was damaged and attempted to try and get a refund but you can’t ring anyone or request a return and the chat team tells you you have to wait 72 hours (another 72 hours) for a phone call to arrange return. There is literally no simple way to request a return and refund and I am still awaiting a telephone to return.. avoid DFS!!!”
“I took delivery of a 3 seater and 2 seater sofas on 24/8/2021. Unfortunately the 2 seater sofa seat leather material started to break down rapidly after almost 3years. I contacted customer service repeatedly and was always told there was nothing they could do as it was out of guarantee. I am a pensioner and saved really hard to purchase these sofas thinking this would be my last big purchase and one that would last. As a very last resort I contacted the CEO of the company. Someone came out to inspect the sofa and said he would have to speak to his manager about it. After a couple of days I missed the call but a gentleman left a message saying there was nothing they could do as it was out of guarantee. I'm sorry but I think its appalling that DFS think that getting 3 years out of a sofa is acceptable. It is clearly a fault in the material as my 3 seater is in perfect condition. I would never use or recommend DFS again and am so angry at the whole experience! I have tried to upload photos of the damage but it will not accept the file!!”
“Had the recliner sofa 6 weeks already the seats are starting to sink down there assessor came round and said it's because it's mass produced so basically poor quality at high prices avoid dfs”
“Complaint
My new sofa arrived on 24 August under order no MAZQBL6ZG. There are a number of concerns here which is why I would advise everyone to run from dfs, DO NOT ORDER FROM THEM, it is a high risk!
1. My herringbone pattern flooring has been scratched and chipped from one side of the room to the other where the delivery driver dragged it across the floor, dfs are refusing responsibility for this despite the photo and video evidence!
2. The delivery driver screw the legs into the sofa so tightly, the wood is cracked in almost every single leg.
3. The sofa delivered is a completely different feel to what was tried and tested in the show room, it is less than 2 weeks old, and already looks ready for the tip, it is sunken, bad quality and horrendous filling.
4. A service manager came out to see the sofa, and that was just the style of the sofa apparently, and agreed theyre awful quality.
5. Darren from the returns team, told me I need to pay £160 for a return despite the sofa being of awful quality, and different to the warehouse, and the legs all being damaged upon fitting, not to mention the chips on my brand new flooring which cost £3k!
6. Darren from the returns team then told me I didn’t have the right to return the sofa, as I’d seen it in store.
7. The service has been absolutely shocking and disgusting. I am stuck with a sofa, whoch is not fit for purpose, with all damaged legs, and chipped wooden flooring.
8. BEWARE - run a mile!”
“After only two weeks of use the filling in the sofa went flat and the leather was sagging. DFS sent engineer out to assess the sofa and he implied that as we are retired we sit on the sofa too much! Very rude! Spoke to a manager from the Maidstone branch and she said the sofa had gone like that because we bought one of their cheap leather sofas, again very rude, sofa cost over £1000. We asked for a refund but was denied and the manager said they would come and add more filling. They did come and indeed added more filling but after only two weeks the sofa looked like it was ten years old. The engineer also broke a spring and it protrudes right through the material but he didn't tell us and left it like it. We only realised when the sofa felt even more uncomfortable than usual and kept making clunking noises so we shone a torch underneath the recliner and you can see the broken spring and torn material clearly. Spoke to the Manager in Maidstone again and was again refused a refund. She said the engineer will come and repair the spring and look at the padding in the cushions. What a joke of a company, the worst I have ever dealt with. Patronising and arrogant are just two words I will use to describe all the staff at DFS.”
“The showroom experience was good but it went downhill from there. I bought a Kian 3 seater sofa, which I thought was the same I'd tried in-store. I guess I sat on the velvet type material, which I didn't pay the extra £100 for. I thought I'd get used to the new sofa eventually. I regret buying it, it's so uncomfortable to sit on. I'd review the sofa directly but there doesn't seem to be a way to do it. I spent a small fortune and I've only had it for a few weeks but already I'm thinking about how I can get rid of it/replace it for something more comfortable from a charity shop”
“WRONG dates of delivery / worse service - promised 3 time on delivery but never delivered i am absolutely gutted over a month we paid but nothing been arrive other then false promise ....”
“Order number:
TBZKBKZZI
Order date:
17/06/2024
Yesterday we received a corner sofa bed, assuming that it would also be possible to sleep on it. The first thing that caught my eye was the discrepancy in the levels of the cushions, the different levels of the sofa legs, huge gaps at the joints of the parts of the sofa. But the worst was yet to come! It was impossible to sleep on this sofa bed! Its extensions are not connected in any way during installation, like a bed. The parts (poufs) move apart under you when you go to sleep and you fall onto the floor! In one night I fell/fell into the gaps between the cushions onto the floor twice! The quality of the sofa is very poor, the fabric is loose and unreliable. The padding of the pouf cushions is too soft and does not hold its shape. I really regret not reading the reviews here before making this purchase. Now I have to go through hell to get my money back and send this ugly sofa back to the seller.”
“I would never buy again at D.FS. had troubles with fabric and no help at all to help .. highly disappointed.. as if they couldn't care less .. after sales was terrible. Couldn't put minus 1 star, would have.”
“So bad. The delivery takes nearly two months. The links sent to the website to track flat out don't work going to 404 errors. When you figure out a working link the website crashes unable to take payments or check your order.”
“An awful way to treat customers who spend a lot of money, and with assumed trust with the retailer, there should be serious questions regarding the credibility of DFS.
I was close to making a purchase, but having read the reviews, I went to Glasswells in Ipswich. Paying more, but quality service.!!”
