“Ordered online on Sun 15th Jan, a double oven. Rang on Thurs 19th to find out when delivery would be ( so i could plan my weekend in case delivery was going to Sat) I was told delivery would be on Fri 20th, I thought brilliant, no need to change any weekend plans. Fri came, no text or email with any delivery times so just after lunch I rang customer service. Girl there said she couldn't see a time yet but would ring the store to find out more and call me back. No call back was received, rang again around 4pm, rang 5 times and each time someone answered and hung-up! I rang the store myself and was told the order was on the truck, and that delivery could take up to 6pm. I thought ok , maybe I'm the last order of the night. 5.30 came, still no call from any delivery driver so I rang the store again. This time I got talking to a lovely guy who went above and beyond to help me. He apologies and said he didn't know why I was told delivery was today when the oven wasn't even on the truck!!! He offered to deliver the oven himself in his own car which I didn't want him to do, that just wasn't right. I said I can wait till tomorrow (Sat) for delivery. Sat morning came, rang the store at about 10.30, the very helpful guy there said the oven is on the truck and will be with me before 12. That was fine, then eventually got a call from the delivery driver to say he was on his way. When he arrived, his manner wasn't great. He at no time mentioned to me about inspecting the oven, but I did, I took off all the cardboard and checked it over, and only then signed his book to confirm I was happy. Then because I had removed all the packaging, I just asked if he was able to take that away with him (sometimes they do) but he was quite blunt in pointing out I had a recycling bin. A simple "oh no sorry we don't take the cardboard" would have done. There was a sarcastic tone to his voice which just wasn't needed and was just rude. After that then, the guy from the shop rang to ask if I got delivery and was everything ok. Only for him I would given DID 1 star but he went above and beyond to help me and genuinely cared about getting the order to me as promised.”
“AVOID AVOID AVOID!!!!!
Will NEVER shop with this crowd again... Very Dishonest!!!
Ordered ONLINE Saturday midday then cancelled after I rang my local store just to query and was told it was probably an Ex Display Model I was going to get sent as they had been out of stock all over the country on this Item even he was confused how it was online for sale... yet this wasn't on the Item Discription(Luckily I have Screenshots of this) Rang head office in Dublin and a Girl Laura I think her name was.. Seemed lovely and very helpful, told me she would look into it and ring me back within an hour.. 6hrs later no phonecall so I emailed to cancel the order that evening as I wasn't taking a chance on getting an Ex Display Model that could potentially be damaged.. This is a Chromebook for my son for secondary school so it's important!!
Got the usual automated response, then the next day(Sunday) got an email asking for more details on my order.. which I replied that I didn't understand what other details they needed apart from my order no which I had put in the email.. and they have my email address on the order and my phone number so of course they can find my order... and what they were asking for didn't make sense.. but got no reply 🤔
that email has strangely disappeared from the thread of emails this morning...?? Anyone else have this happen to them.. emails just Vanishing??
Not the first time it's happened to me and speaking to someone who works in legal it seems this is happening a lot especially with big companies🤔
Will have to look into that a bit more!!
Cos without that email it looks like they didn't Acknowledge my request to cancel when in fact they did... They can say they didn't receive the email in time.. But they did (Luckily I have screenshots of this also, have to these days it seems especially with emails just Vanishing like that!!!) 🤔
So been ringing them since 9 this morning(Monday) just to get it cancelled before it gets shipped being a Monday morning an all.. My calls kept getting cut off
Once or twice maybe a mistake but kept happening over and over so I rang from a different number and they Answered Straight Away... A Miracle... Mmmmm don't think so!! 🤔
Explained situation to a girl called Zara and also that I had been trying to call all morning but getting cut off but the 1st time I ring from a different number its answered straight away... She stutters and says oh I'm only new here I don't know about that.. No Straight Answer...Didnt know wat to say cos they had just been caught out!!!
But she told me she would cancel order immediately and issue a refund.. And quickly hangs up on me.. Obviously didn't like being confronted on Not Answering my calls and no answer as to why my calls kept getting cut off!! 🤔
Then 10Mins after I'm off the phone I get an email to say they CANT Cancel as the shipment is due to leave... HOW DARE THEY DO THIS!!!!!
Purposely Not Answer Emails and phone calls to delay me getting through before Item gets Shipped.. Its clear this was what they were up too.. Have Never Dealt with Such Underhand Dishonesty from what is supposed to be a well Established and Popular Company.... I recorded the phone conversation thankfully so that I would have some proof with emails dissappearing and all that 🤔
Wat their Game is to ship this item to me... Then when I try to return I will be told Oh Sorry its Ex Display so no Refunds!! Ex Display WASN'T in the Item Description which I also have screenshots off thank god!!!
I would Tell anyone who is thinking of shopping with this crowd Especially Online so think Twice... Absolutely Disgusting and Dishonest carry on!!!
I will be getting in touch with Comreg now”
“Ordered 2 items and paid for. Weeks later nothing. Emailed and rang and was promised a call back. Nothing. This is the 3rd big order I have placed over the past year and had the same experience both times and gave them the benefit this 3rd time. Never again. Have cancelled the order over a week and still nothing from them and they have my money.”
“Do not buy anything from this store DID it is a scam. I bought a tablet online for my son on 14 Dec 2022 as a Christmas gift with 5 day pick up at DID Swords. Until now there is no tablet and they do not known when it will be available for pickup. They're selling something, but they don't have it in stock, they ruined my son's Christmas. he asks me every day when he will get a tablet.”
“The customer service at DID electric’s online is a big fat 0. I am still waiting for my order that I purchased on the 8th of December and paid for delivery, still no sign of it, I have emailed several times, left voicemail several times, that you say you will return call within 24hours, never happened, have rang over and over and can not get an answer on the phone. Very disappointed and still no contact with DID and parcel”
“Scam !!! I was waiting for my order almost two weeks and still no sign of it so I decided to call them. I was waiting for someone to pick up the phone for two hours ( online shop) . I rang shop in Clonmel and when I mentioned about waiting for my online order the shop worker was very unpleasant. The product was available in stock when I was buying it. They advertising products they do not have. After another call nice friendly girl answered. It still wasn't send to me as they did not have it in stock. I cancelled the order. Anyway it was too late as it supposed to be birthday present. I am buying nearly everything online but I won't buy from DID again. Pity they did not contact with me to inform me about it. They have alot to learn yet about online business.”
“Absolute joke. I never leave reviews but felt this was warranted. Ordered a hair straightener from DID 3 weeks ago (in spite of the store website literally saying "We deliver our products within a timespan of 2 - 5 working days"), still no sign of it. Not even an e-mail. As a student, absolutely don't have the disposable income to be throwing away money for packages that might never come. Fingers crossed my package shows up at some stage, but will not be shopping here ever again. Avoid at all costs.”
“I ordered a mobile phone online and two weeks later and four phone calls to customer service I still had not received my phone. They seemed to be unable to dispatch it from the store. In the end I asked for a refund. On the basis of my experience I wouldn't recommend ordering online with them. Poor service.”
“I bought Xiaomi 12T Pro and Its Promotions Didn't Come
I bought a Xiaomi 12T Pro by paying 800€ from DID Electrical's website, it was written on their website that they will give a tablet(Xiaomi) and a 100€ loaded card/check as a gift if you buy the phone. I bought the phone on the date this campaign was valid, but they only sent the phone. The tablet and the €100 gift card were a lie. They deceive the consumer, they sell products with false promises that they don't provide and promotions that they do not give. I have screenshots as a proof. I feel scammed, charlatanism is not an effective business model. I won't buy anything from these liars, never again. THEY RIP ME OFF. Don't let them rip you off too, don't buy anything from them. They will send your order incomplete, they will not fulfill the campaigns and promotions they promised, they will not give your gifts and they will act as if nothing has happened.”
“I bought electric hub with recycling fee included. The delivery guy, refused to take the old appliance, i called the company and left the msg, someone got back to me, and eventually told me i had to pay 29.99 euros, i told her why? I explained the situation n she said she would speak to her supervisor and get back to me. That was yesterday. I woke up this morning with DID msg that they will be here today 18.11.2022 between 9am and 12pm it's now 12.46pm and i am still waiting. No call or text to inform me what's going on, no apologies. Worst way to treat their customers. I have called back to them and i was td maybe the driver is stuck in traffick no excuse whatsoever for this behavior. I now have to leave the house as i had other plans for today. Never again DID,!!!!”
“I order oven for delivery on saturday and my daughter with ASD expecting the oven cause she want to bake the next day,i ring did finglas on friday to make it sure i will get my oven delivered but they forget to load the oven friday in the van,they its a human error,thats fine and they said it would be deliver today tuesday between 12 to 3pm and no show up of delivery,the guy rang me 4:05pm and i am late to collect my daughter😔kudos to the guy who delivered the oven,he is so nice and friendly”
“On October 13’ 2022 I bought APPLE 13" MACBOOK PRO 8-CORE CPU, 512GB SSD SPACE GREY. I attach a copy of my receipt for your information. I am writing to you because I was promised that I would get the laptop by Saturday October 15’ 2022.
However when I checked on Saturday your staff mentioned that my laptop was wrongly delivered to a different store and later when I offered to collect it from that store they mentioned that it is not dispatched from the warehouse and that I would have to wait till Tuesday, October 18’ 2022. Hence I asked the team to ship the laptop to my residence and paid the shipping charges.
On Tuesday I get a notification from DPD that the shipping request was raised on Tuesday itself and when I rang them DPD mentioned, they only received the shipping data and not the actual package. We then called DID Terryland store and they were clueless about the order and said the package was already shipped, we had to inform them that DPD did not receive the actual package. DID personnel mentioned that they will investigate and get back to us but no one called us until Wednesday, October 19’ 2022, they called us gave the DPD tracking number which we already had and we were promised that we will get the laptop the next day as they had escalated the situation and stated that the laptop was in transit to DPD and hence the same was not visible on tracking. We offered to wait for an additional day.
Since we had no information on the laptop, and the tracking status on DPD showed nothing different the next day, we went to the store (on Thursday 20 October’ 2022) met the store manager (Adeel Ansari) and he promised he will get back to us with an update, when we called the next day i.e. on Friday 21 October 2022, the store member stated that they had no information on the order and they will ask the store manager to ring us back when he in tomorrow (as he was unavailable on Friday- this he had mentioned while our discussion)
Today is Saturday, 22 Oct. 22 and we still have no update on our order, the store assistant promised me a call back from the Manager first thing in the morning but I haven’t received one till this time (noon 01:40 pm)
We are paying for a laptop which we have not received yet and its been more than a week and we have no one ready to take ownership and the service that we received by far was the worst and is absolutely unacceptable. We had to ring DID, DPD multiple times to get an update. And not to mention the mental and emotional trauma and frustration.”
“NEVER AGAIN.
I ordered and paid for a Bosch intergrated Fridge/Freezer on 1/8/22 in DID in Airside.I stated specifically what I wanted, and the Salesman appeared to understand what I ordered...4 day's later A Whirlpool Sliding Hinge was delivered..I phoned DID but got no reply, so I called to the Shop and explained what happened..got no apology whatsoever .I met a different Saleman this time , and got another wrong delivery a full week later, couldn't believe it.I called to DID again today ,and a different Salesman informed me tha Whirlpool don't do intergrated Fridge/ Freezers ..then told me that Bosch intergrated Fridge/ Freezer wasn't in stock and when it would be available..never once did I get an Apology...I went to Curry's next door and got sorted in no time...Certainly will NEVER do Business there again...Mary Mc Donald”
“Bought a new TV from DID a month ago when it stopped working. Phone calls to customer service are not returned and email response while initially quick (3 hours) became very slow (12+) to respond and push the same mantra which apparently involves DID asking the MANUFACTURER to send 'engineers' to assess. A week later and nothing. Nowhere near good enough.
A device that new should be returned and replaced without quibble by the retailer you buy from. Seems trying to support Irish businesses leaves you worse off in the end. Don't believe the 50 years in business outstanding customer service reputation nonsense. That USED to be the case. Not any more. Paper won't refuse ink. They won't tell you the hardship involved trying to get your basic consumer rights. Only spend your hard earned cash with those companies with DECENT customer service even if they have Crocodile Dundee doing their adverts.”
“Worst company i have ever had to deal with.
Thought i was buying new iphone online from D.I.D. Electrical 2 and a half weeks ago. When it came through the post, it wasn't new buy refurbished. I then went on to their website and seen this in the small writing, only when the details were expanded.
I plugged it in and when fully charged started using it. I noticed the battery was going down quickly. About 1 percentage every 20 seconds. The fully charged battery was gone flat within about 40 minutes.
I rang them up 2 weeks ago, explained everything and was told i would get a ring back soon. Never did. Rang again about a week and a half ago. The girl was all apologies. She sent an email to her boss and then sent me an email explaining this and she would be in contact soon. 7 days later i emailed her asking for an update. Received no reply.
I rang again today. The same girl answered. I asked about the situation. She told me she had talked to her boss and that I would have to bring it into a store so that they can fix it. I asked her why she had not communicated this to me before now. She said she was sorry about any inconvenience and she was off sick a few days. I told her the phone is a faulty phone and I would want a full refund as is allowed under law. I have bought a different phone already instead.
She told me she couldn't do that and that she will see what she can do for me and needs to chat to a boss. I said when will I expect to hear back. She said before 6pm today which was about 8 hours later. I didn't receive the reply before 6.
Please do not buy from this company.”
“5 members of sales staff on a Monday morning in April and after 15 minutes we had to go and look for one to assist us.
We were buying an ex display tv, the girl could not find the stand for it so we asked for a reduction in the price of a wall bracket, she declined and was prepared to lose the sale but after showing her the price of replacement legs on Amazon she agreed to €25 off.
Two lads then attempted to lift the tv off the wall, unsuccessfully.
All in all, we had been in the store over an hour and decided to give them our number for them to call when it’s down and ready.
A day has passed and still no phone call!
Yes it was ex display and reduced but it was still a €500 sale.
Very bad customer service, it was like everything was too much effort”
“Very poor customer service across all of their services. I sent 11 emails and only got 2 replies.i had to ring customer service in the end and was told that my order was delivered but I didnt receive it. I rang again and was told that they messed up the order and it went to a different country. They told me that a manager in Lucan branch would contact me that day but I had to ring him instead the next day. Apparently he wasn't asked too contact me but somehow he had some knowledge of my order. I was then told that there was none of the item left in stock and there wasn't nothing that can be done. I refused the refund and demand my order. I was promised a replacement but I still haven't got my order after nearly three months. They were blaming each other and using the lame excuse of COVID.”
