Direct Sight Reviews

Name: Direct Sight
Address: 5 7 Baring RoadBeaconsfield, Buckinghamshire
Rating: 1.65

1.7 Rating 175 Reviews

15 %

of reviewers recommend Direct Sight

1.7

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone

About Direct Sight:

High Quality Cheap Glasses Sunglasses from Direct Sight, save money on top name authentic Designer Glasses starting at just £19. Save money on authentic Designer Sunglasses, huge stock and low prices Prescription lenses available on all Sunglasses.

Visit Website

Phone:

0844 376 0066

Email:

help@directsight.co.uk

Location:

5 7 Baring RoadBeaconsfield
Buckinghamshire
HP9 2NB

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Direct Sight 1 star review on 30th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned a pair of glasses because they'd either been damaged in the post (they're despatched in a flimsy box without a glasses case) or they were faulty to start with (gap in the hinge that attaches the arm to the frame). They promised to refund the cost of my return (they didn't) and sent the original glasses back, this time covered in dirty fingerprints on the lenses. Shockingly hopeless!”

Helpful Report

Posted 6 years ago

“I sent my frames to be re-glazed with a new prescription. While the service was fast, I received back my glasses with a broken arm and so bent out of shape they no longer fit on my face, the arms just flail out the side away from my ears. I tried emailing their customer service and got what can only be described as automated responses from 'Francesca'. I sent pictures, requesting a refund and compensation, and got back a response from 'Francesca' saying: 'We are sorry to see this, please send these back to us with a copy of your prescription and a covering letter stating what you would like changed and we will amend this for you.' The responses I kept getting just said 'we can fix this, please send them back to us' etc. After 5 attempts, I've given up. You cannot fix the damage, the plastic is completely split on the arm and there's now a 2mm gap. I now have no glasses and I'm having to go buy a new pair. I've therefore had to resort to writing bad reviews everywhere I can find in the hope that someone might actually give me my money back and provide compensation for the broken frames that will cost £89 to replace. Avoid.”

Helpful Report

Posted 6 years ago

“Ordered some Varifocals from this outfit and to put it bluntly they are useless I have to lift my head up in the air to read any print at all and the long vision is mediocre to say the least. I neglected to read the reviews before purchasing from this company and that's a bad thing to do at any time.”

Helpful Report

Posted 6 years ago

“Glasses caused pain discomfort in both lenses , not right to prescription .Now in dispute with them .Customer service might as well talk to the wall waste of time . Consumer rights act , Goods to be of satisfactory quality .Short term right to reject Totally ignored . Paid in good faith of what was hoping to be a happy customer and what do i get hassle ignored as if my fault ,filled in information correctly got partner to double check . Wore for two days sent glasses my prescription and returns form as req on third day .C/S repeat email [please send prescription] which they have got already and wont answer question where is it . ITS YOUR CHOICE WOULD I RECOMMEND NO ,AM I AN UNHAPPY CUSTOMER BLOODY RIGHT”

Helpful Report

Posted 6 years ago

“Utter morons. Used them once last year and it was faultless. This time however has been the worst experience ever. Francesca (who I think is a standard email signature and probably isn't related to an employee) seems to forget what 'she' emailed from one minute to the next. One minute they have my prescription, the next they don't. I asked for confirmation that all was in order before I sent the frames and they eventually confirmed so I sent the frames. Next thing is I get emails confirming they have received the frames but don't have the prescription and the whole debacle starts again. No saving on cost is ever worth this much headache so I would urge you to avoid wasting your life dealing with these air-heads!”

Helpful Report

Posted 6 years ago

“Bs website robs your money give you wrong prescription and give you wrong refund”

Helpful Report

Posted 6 years ago

“I have had around 3 pairs of glasses via direct sight now (i constantly loose them) for £20 a time i'm very happy. I have been wearing glasses since i was 6 these glasses are far Superior to the boots glasses i had as a child they were a nightmare and by far the worse glasses i have ever owned. I wear my glasses all the time (hence having several pairs as i miss place them, order a new pair then the originals turn up) They are of the same quality as my converse glasses (in fact all have anti scratch on the lenses including my converse, the converse have scratched and the direct sight ones are still perfect) I've recommended direct sight to various people who have all been happy with the budget glasses.”

Helpful Report

Posted 6 years ago

“Terrible Company, sent glasses with wrong prescription but swore blind it was my fault???!!! Still awaiting refund!”

Helpful Report

Posted 6 years ago

“Terrible customer service! I ordered tinted lenses by mistake and emailed them ten minutes after order so they could fix the error. I received no response and it was only when I posted a negative review on Trustpilot that they replied. I then sent them another email as requested but the answer was not clear and I was left non the wiser as to what was happening. Very very very frustrating. I ended up writing to them to cancel my order and ask for a refund. One thing that really puzzles me is that the reviews for this company on Trustpilot are great and yet on this site they’re awful. Are Trustpilot not to be trusted? Because my experience matches the complaints and reviews posted on here a lot more than on Trustpilot!! Rubbish unprofessional company. Stay away!!!”

Helpful Report

Posted 6 years ago

“Update on previous review,after no joy in getting a refund,I contacted citizens advice who were passing information onto trading standards,I in the meantime did my own checks and found that Direct Sight had been wound up in 2008,would suggest any one thinking of purchasing glasses should thoroughly check suppliers.”

Helpful Report

Posted 6 years ago

“Fast efficient service and my glasses have been refurbished as well as regulated.”

Helpful Report

Posted 6 years ago

“Ordered 2 pairs of glasses on 26th January and was told there was a 2 week lead time. I first started chasing for a delivery date on 12th February and was told by Francesca they would send an e-mail when my glasses were dispatched. I responded advising that I had ordered from them multiple times and was aware of the process and that I needed an ETA. I sent 2 further chasers on 12th and 15th February. I finally received a response from Francesca on 15th February advising my glasses were in the last stage of production and an e-mail would be sent when dispatched. I chased again on the 19th and also asked for details of their complaints procedure. Once again my query went unanswered so I have just sent another e-mail asking for my order to be cancelled and refunded in full. I feel like a lot of issues could be resolved if Direct Sight provided a phone number for their customers rather than relying on Francesca to not do her job!”

Helpful Report

Posted 6 years ago

“Shoddy frames and ZERO customer service I simply ordered a new pair of glasses for my father, the same frames as the ones he already has from a year earlier - they arrived in poor condition, with sharp edges and loose ear protectors and were totally unwearable. They were sent back, with an explanation of the problem and a request for a new pair. The replacement arrived - and it would appear that they were in actual fact the same frames as before, but in EVEN WORSE condition! It seemed that someone had crudely chopped bits off the nose pads and ear protectors with scissors and failed to reattach them properly - they were even sharper than before, but more flimsy and, if possible, less wearable! Then, we returned them again and asked for a refund, they offered a refund for the frames only - which didn't materialise - if the issue was that we just didn't like the frames, then fine, but they were unusable! So, we successfully went through PayPal's resolution centre, received no response from Direct Sight, and escalated it to PayPal, and PayPal gave a full refund. Will never shop with DirectSight.co.uk again. Shocking!”

Helpful Report

Posted 6 years ago

“I ordered some glasses, received approximately 18 days later, but the bridge was too small. And hence the problems start. I reordered and enclosed a note with the return, 3 days later I receive the first email of 15 asking me did I want a replacement. What is wrong with this company, I have sent at least 5 emails telling them the replacement I have never known such incompetency My sister received glasses, absolutely no problem. Why can’t they process a simple return, plus no phone number listed so you can’t telephone them.”

Helpful Report

Posted 6 years ago

“Hello all dissatisfied direct sight customers,I too am now trying to reclaim £163.95,after direct sight cancelled my order,I received an E/Mail from them (Francesca) saying that the repayment had been refunded back to my account as soon as they cancelled the order,this never happened,I am giving them four days from cancellation date to repay the monies owed,thankfully my neighbor is a barrister and is going to guide me through the recovery process.will publish outcome in the near future.”

Helpful Report

Posted 6 years ago

“One pair of glasses I was sent were poorly made. The arms were sticking out at a funny angle. I returned them, with 2 other pairs (one pair I didn't like and 1 pair hurt my nose). I have had no luck getting a response as to the whereabouts of these glasses. I was initially informed that they have been returned, but 3 weeks later, im getting no response to my emails. There is no telephone number I can phone to enquire.”

Helpful Report

Posted 6 years ago

“Paid extra £15 for quick delivery, took 4 weeks to come and broke easily, just used glasses direct and wish I never touch direct sight. There customer service was no help also, avoid.”

Helpful Report

Posted 6 years ago

“Abysmal, rude, offensive, robotic replies. Avoid at all cost. Returned frames without lenses, resent frames. Said they didnt arrive although PO confirmed they had. Still held on to my money and my frames. Wouldn't do anything to find out where my frames were in their establishment. Worst customer service from a person called Francesca on help desk...........AVOID AT ALL COST”

Helpful Report

Posted 6 years ago

“This has to be the worst company I have ever had the misfortune to have dealt with. Not only did they was up my order TWICE, they also ignored emails asking for corrections to an order and for confirmation of changed. The little communication I did get from them was very short and abrupt. They obviously do not give a hoot about customer service. DO NOT USE.”

Helpful Report

Posted 6 years ago

“The experience I had with Direct Sight was of absolute frustration. I ordered glasses for computer use and I could not see beyond a short distance as a result I had to move forward and my neck started to strain, DirectSight were ignoring my questions and giving very flat ‘robotic’ replies after some time I sent back the glasses to be redone, but again the same robotic replies ignoring my questions, then they asked about my ‘PD’. I had no clue what PD was I asked my optician and they told me as I have not purchased the glasses from them they did not had to measure it. I informed DirectSight next I get an email that they cancelled my order, but I never got refunded. 12 days later when I asked them they told me they are waiting for information from me. I sent their own cancellation email back to them. Then they said they are sending me the ‘full’ refund, but they have deducted money for no good reason. As I never even cancelled the order all I wanted was my glasses fixed, so I should be entitled for full refund.”

Helpful Report

Posted 6 years ago

Direct Sight is rated 1.7 based on 175 reviews