“Have 6 items with them for over 6 years unfortunately the washer is keep going wrong and they have repaired it several times but it keeps going wrong then on average it takes over a week to get a engineer out which is not ideal been without a washer for so long they don’t care ... the company should be called d and g we don’t care”
“Terrible service. Don't care about customers. Still without a working appliance. Avoid and save the money in a saving tin and just buy a new one instead when it breaks”
“Broken fridge 8 weeks later 4 repair agents later still with a broken fridge and no resolution this company is a complete and utter waste of money and time keep going around in circles . I wish I'd never have taken this insurance out .”
“I received a letter thanking me for continuing your cover for my Bosch dishwasher. I cancelled the cover in 2017. Phoned to try to resolve this but after trying several times to get through resorted to online chat with Dan who was less than helpful. After explaining the problem and asking him to cancel all I had was 'be with you in a moment ' until presumably it timed out after about 20 minutes. Totally poor service and if you try to take a payment I shall be taking this further.”
“we have been paying our insurance premiums since 2007 for our washing machine it was written off by the engineer after a 2 week wait we got a choice of 1 washing machine that when it turned up was the completely wrong machine so after 2 hours of being on the phone to D & G I was told that a replacement machine was ordered and would come on Thursday nobody could tell me when the wrong machine would be picked up on the Wednesday evening the delivery company rang to say they had not received the product to deliver to us so more phone calls to domestic and general nobody could tell me why the machine had not been sent just that someone had made a mistake hoover candy rang me on Thursday to say I wouldn't be getting my washing machine that day it would now be Saturday on the Friday the wrong machine was picked up but received no text to give us a collection window the response from the delivery men was they were not given our number to let us know and their comments about domestic and general was they are shambolic and this problem happened all the time well its now Friday evening and wev just had a call from the delivery company they cant deliver our washing machine because again they haven't been sent it so we can not contact any one until Monday we have been lied to and let down all through this whole nightmare process and what is worse we have paid for this appalling service”
“They have just sorted out a problem with cooker. Booked repair and they sent a "engineer" out to fix it. Span me a yarn about "getting a part" and did a runner never to return. Called D&G to ask what was going on, they found out engineer spun a yarn about job being completed and are now replacing the faulty cooker. I got a very good service from them.”
“I have used this company for many years know and they are absolutely fantastic. they do exactly has promised. great customer service from beginning to end”
“Someone just called me to ask what item i got from argos.apparently they dont really know what item you got insured for when you buy a policy.and i was just asking him a question and he hanged up on me.he just said byeeee.i regret answering his phone call.i have been missing this phone call now i regret picking the call.”
“Domestic and general don’t bother indesit dishwasher heap of junk I have had three engineers in two weeks . Machine still not fixed engineer today said it was a plumbing fault £50 for plumber to come out and tell me plumbing ok. They still won’t change machine I am stuck with them for another 10 months definitely won’t renew I don’t need this hassle they don’t tell you when they sell policy yes we will give you a replacement but it won’t happen”
“Booked engineer he ordered part to be fitted 4 days later. Call night before the fit date from Whirlpool hadn’t got part. After several phone calls later part would be another 3 weeks. If that’s the service for being insured it’s unacceptable surely these repairs should have a acceptable time scale. Domestic & general not interested at all said we just pay the invoice. Ordered a new machine not worth the wait and won’t be insuring with D& G”
“Sent me terms and conditions info 4 years out of date. After 4 requests to email me current ones nothing came. Log on to my account and found it listed current charges but on a 2013 payment schedule! Call centre can’t access data or relevant info. Very very poor..”
“Online portal, inaccessible when I wanted to report 2 appliances which have broken down. Called the following morning, 17/02/20, the Agent at first made me aware will need to transfer me as to book the repair to my swan cooker but booked the appointment for my Indesit washing machine, asked a question, I answered, whilst answering he stated to talk as well, I am still answering, I stopped talking and asked him to repeat since had not heard, he hung up😱, he was not very professional from the beginning, however due to the long wait, website not working, therefore this would have been done online, I simply called back and cancelled the policy, will but new appliances or go to British Gas.”
“The engineers came to assess the TV a day after I rang. They were polite and efficient and assessed the problem and the solution while they were there (replacement TV needed).
There was a couple of minor delays between the engineers that assessed my TV D&G so getting a replacement took a matter of a day or two longer than perfect. Customer services were very helpful throughout.
I'm happy.”
“Engineer cane out as arranged to fix washing machine. After he left I noticed a leak under the sink where he had incorrectly reconnected the pipes and also my baseboard had been snapped and he had put it back in place without saying anything. When I reported this he denied it and said it was like that before he removed it but luckily I had photos to prove it. The repair to the washing machine seems ok but the customer service thereafter was diabolical as the right hand didn't seem to know what the left hand was doing. Since I was within my statutory rights period I cancelled the policy. Joke of a company .”
“A very incompetent company... They don't mind taking your money but fail to deliver a service they they promise to deliver.
I waited for the engineer to turn up after booking an appointment over a week prior. Their customer service even called with the ordasity of trying to sell me more insurance and even confirmed the appointment. I called up at 5.30pm after waiting on hold for 20 mins where the operator assured me he should still be on his way to complete work even though she could not reach him on his phone....
Needless to say I'm still waiting.
A JOKE OF A COMPANY!!!!!!”
“I reported my broken washing machine to D&G. Engineer came out within 3 days. He didn't have the parts with him, so arranged to come the following Tuesday which he did and replaced the drum and motor and machine works really well and I am pleased with the cover.”
“Booked an engineer to fix my washer/dryer. He turned up but clearly did not want to fix it as his "van got broken into and they took the cable he needed". Said would he back the next day did not turn up. Answerphone message left on my voicemail saying would come the next day did not turn up. Checked my appointment online and he'd 'completed' the job.
Tried to ring could not get through to either engineer or customer services, but did chat with someone on their live chat. Painful experience that was! 40 mins just to try and establish when an engineer would come, was told a phonecall would be returned, guess what, no call!!!! Have cancelled DD. Complete incompetent company DO NOT USE.”
“I could not cash a cheque from domestic and general on time and requested to reissue but they were delighted to keep that money knowing the cheque was never cashed....and refused to send it again.... Utter disappointment”
“Engineer turned up late in a Mercedes with a rucksack. Didn't even open fridge/freezer. Said he would order part and we would get a text. No idea when job would be completed. Have paid for this insurance for many years. Decided to buy a new fridge/freezer as I cannot stand the incompetence of this company.
I an very disappointed with the service I received and the engineer was useless!”
