Domestic and General Reviews

Name: Domestic and General
Address: 230 East Ave, suite 148, Norwalk, Connecticut
Rating: 1.81

1.8 Rating 641 Reviews

20 %

of reviewers recommend Domestic and General

Company Reviews

Metrics

1.8

Based on 641 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Don't care about customers. Still without a working appliance. Avoid and save the money in a saving tin and just buy a new one instead when it breaks”

Helpful Report

Posted 5 years ago

“Broken fridge 8 weeks later 4 repair agents later still with a broken fridge and no resolution this company is a complete and utter waste of money and time keep going around in circles . I wish I'd never have taken this insurance out .”

Helpful Report

Posted 5 years ago

“Plagued with nuisance calls ever since cancelling a policy they 'will not leave my family alone' which two of them have dementia. Dreadful company”

Helpful Report

Posted 5 years ago

“I received a letter thanking me for continuing your cover for my Bosch dishwasher. I cancelled the cover in 2017. Phoned to try to resolve this but after trying several times to get through resorted to online chat with Dan who was less than helpful. After explaining the problem and asking him to cancel all I had was 'be with you in a moment ' until presumably it timed out after about 20 minutes. Totally poor service and if you try to take a payment I shall be taking this further.”

Helpful Report

Posted 5 years ago

“we have been paying our insurance premiums since 2007 for our washing machine it was written off by the engineer after a 2 week wait we got a choice of 1 washing machine that when it turned up was the completely wrong machine so after 2 hours of being on the phone to D & G I was told that a replacement machine was ordered and would come on Thursday nobody could tell me when the wrong machine would be picked up on the Wednesday evening the delivery company rang to say they had not received the product to deliver to us so more phone calls to domestic and general nobody could tell me why the machine had not been sent just that someone had made a mistake hoover candy rang me on Thursday to say I wouldn't be getting my washing machine that day it would now be Saturday on the Friday the wrong machine was picked up but received no text to give us a collection window the response from the delivery men was they were not given our number to let us know and their comments about domestic and general was they are shambolic and this problem happened all the time well its now Friday evening and wev just had a call from the delivery company they cant deliver our washing machine because again they haven't been sent it so we can not contact any one until Monday we have been lied to and let down all through this whole nightmare process and what is worse we have paid for this appalling service”

Helpful Report

Posted 5 years ago

“Someone just called me to ask what item i got from argos.apparently they dont really know what item you got insured for when you buy a policy.and i was just asking him a question and he hanged up on me.he just said byeeee.i regret answering his phone call.i have been missing this phone call now i regret picking the call.”

Helpful Report

Posted 5 years ago

“Domestic and general don’t bother indesit dishwasher heap of junk I have had three engineers in two weeks . Machine still not fixed engineer today said it was a plumbing fault £50 for plumber to come out and tell me plumbing ok. They still won’t change machine I am stuck with them for another 10 months definitely won’t renew I don’t need this hassle they don’t tell you when they sell policy yes we will give you a replacement but it won’t happen”

Helpful Report

Posted 5 years ago

“Sent me terms and conditions info 4 years out of date. After 4 requests to email me current ones nothing came. Log on to my account and found it listed current charges but on a 2013 payment schedule! Call centre can’t access data or relevant info. Very very poor..”

Helpful Report

Posted 5 years ago

“Online portal, inaccessible when I wanted to report 2 appliances which have broken down. Called the following morning, 17/02/20, the Agent at first made me aware will need to transfer me as to book the repair to my swan cooker but booked the appointment for my Indesit washing machine, asked a question, I answered, whilst answering he stated to talk as well, I am still answering, I stopped talking and asked him to repeat since had not heard, he hung up😱, he was not very professional from the beginning, however due to the long wait, website not working, therefore this would have been done online, I simply called back and cancelled the policy, will but new appliances or go to British Gas.”

Helpful Report

Posted 5 years ago

“A very incompetent company... They don't mind taking your money but fail to deliver a service they they promise to deliver. I waited for the engineer to turn up after booking an appointment over a week prior. Their customer service even called with the ordasity of trying to sell me more insurance and even confirmed the appointment. I called up at 5.30pm after waiting on hold for 20 mins where the operator assured me he should still be on his way to complete work even though she could not reach him on his phone.... Needless to say I'm still waiting. A JOKE OF A COMPANY!!!!!!”

Helpful Report

Posted 5 years ago

“Booked an engineer to fix my washer/dryer. He turned up but clearly did not want to fix it as his "van got broken into and they took the cable he needed". Said would he back the next day did not turn up. Answerphone message left on my voicemail saying would come the next day did not turn up. Checked my appointment online and he'd 'completed' the job. Tried to ring could not get through to either engineer or customer services, but did chat with someone on their live chat. Painful experience that was! 40 mins just to try and establish when an engineer would come, was told a phonecall would be returned, guess what, no call!!!! Have cancelled DD. Complete incompetent company DO NOT USE.”

Helpful Report

Posted 5 years ago

“I could not cash a cheque from domestic and general on time and requested to reissue but they were delighted to keep that money knowing the cheque was never cashed....and refused to send it again.... Utter disappointment”

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Posted 5 years ago

“Engineer turned up late in a Mercedes with a rucksack. Didn't even open fridge/freezer. Said he would order part and we would get a text. No idea when job would be completed. Have paid for this insurance for many years. Decided to buy a new fridge/freezer as I cannot stand the incompetence of this company. I an very disappointed with the service I received and the engineer was useless!”

Helpful Report

Posted 5 years ago

“I found dealing with them to be a very unsatisfactory experience.”

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Posted 5 years ago

“FRAUD!! DO NOT USE DOMESTIC & GENERAL!! When we took out our policy they clearly stated they would replace our washing machine if it could not be fixed. When the mechanic came round he confirmed that the machine could not be fixed, so we expected D&G to uphold our agreement. However, they are flat out refusing to replace the machine with no valid reason. All the while we still don’t have a functioning washing machine. When we took out the policy D&G said we were buying “peace of mind”, however all we have is a broken washing machine, a long email exchange with an incompetent D&G claims rep and a mountain of laundry. It’s needless to say, but I wouldn’t recommend D&G. I’m genuinely astounded that they are still in business if they treat customers this way.”

Helpful Report

Posted 5 years ago

“17 days and two visits to get the washer fixed over Xmas Our door on our Hotpoint washer broke 22nd December so we booked the next day and got an appointment 30th December. So no washer over Christmas not ideal but with a little help from family and some wire we got there. So today our repair man came round he could not get out quick enough replaced the door and gone within 15 minutes. He asked if there was anything else wrong with it which I didn't think there was and he was out of the house. One wash down and the door alert is now flashing! Can't even get it open now, the latch is fixed but now the door won't open and the cycle won't finish. Rang up D&G and the lady did not even apolgise and just said she would ring the repair man to see if he was in the area, which he wasn't and that the next available date was 7th of January. So 17 days without a washer and over Christmas and new year. No apologies or trying to fast track it through as they had made a mistake. Seems like they just want to get the job done as quickly as possible and out of the house no testing or seeing if it actually works. If I could cancel I would but my policies have all just renewed!”

Helpful Report

Posted 5 years ago

“Totally useless, when my washing machine failed, they didn't want to know! Even though I had paid the just under £4000 pounds over 19 years.”

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Posted 5 years ago

“My washing machine broke down 2 weeks before Xmas engineer came on 13 Dec said parts were not available as machine to old cut a long story short I was told I could have a replacement machine I am waiting and feel annoyed with domestic and general for dragging they feet to complete as I still have no machine and now 3 weeks can you imagine how angry I am”

Helpful Report

Posted 5 years ago

“Washing machine broke waited 2 weeks for them to come out 18th December guy comes out need new drum he told me they will phone you tomorrow engineer not coming out till 8th January quite a good while to wait with 4 prying house been a fortune with laundrette and taxi fair also feel as if I should be compensated for laundrette bills will not be going with this company as the wait is absolutely a joke thought by paying every month past year would be quick going to go with a company that is a lot quicker service with customer 😡”

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Posted 5 years ago

“I have been paying monthly insurance and the customer service is poor. Website is poor, service is poor. Please everyone dont waste your money or time with this company”

Helpful Report

Posted 5 years ago

Domestic and General is rated 1.8 based on 641 reviews